About this integration
Customer support platform for live chat, tickets, callbacks, and help desk operations.
There are 4 triggers, 34 search modules and 27 actions available. The integration connects via oauth authentication.
How to connect
The credential form asks for Client ID and Client Secret.
Prefer the interactive builder form? Open it on the app page.
Sign in and approve access — your password is never shared with WEXTL®, and you can revoke access from the provider at any time.
You’ll be redirected to sign in and approve access — your password is never shared with WEXTL.
Connecting LiveHelpNow to WEXTL®
| Field | Type | Help |
|---|---|---|
Client IDRequired | text | The Client ID received when creating your API app. Contact LiveHelpNow to request access to the API BETA. |
Client SecretRequired | password | The Client Secret received when creating your API app. Contact LiveHelpNow to request access to the API BETA. |
Use it in workflow automation
Start with Watch Callbacks, then add Accept a Callback.
The canvas below runs Watch Callbacks into Accept a Callback — watch the video, then drop a node onto the canvas.
Select the Watch Tickets trigger and the workflow fires automatically when the event occurs — no polling required.
Then add Add a Comment to a Ticket as the next node. Branch, filter, or hand off to other integrations from there.
The integration includes 31 ready-made modules for support work — each run logs its inputs and outputs for debugging.
LiveHelpNow workflow on the canvas: Watch Tickets then Add a Comment to a Ticket
Triggers, searches and actions
Open any LiveHelpNow trigger, search, or action to see its inputs and outputs — 4 triggers, 34 searchs, 27 actions.
Triggers
Use one of 4 triggers to kick off a workflow as soon as an event occurs in the app.
- Watch Callbacks
- Watch Canned Sets
- Watch Chats
- Watch Tickets
Searches
This integration includes 34 search modules for looking data up mid-run.
- Get Callback Filter Options
- Get Callback Information
- Get Call History of a Visitor
- Get Chat Bot Funnels Statistics
- Get Chat Contact List
29more searches
Actions
Take action during a run with 27 available modules that write data back into the app.
- Accept a Callback
- Accept a Chat
- Accept a Ticket
- Acknowledge a Ticket
- Add a Comment to a Ticket
22more actions
Explore the fields available for each LiveHelpNow trigger, search, and action.
Triggers
Output fields
| Field | Type |
|---|---|
Assigned operator | number |
Assigned operator name | text |
Country code | text |
Created by | text |
Created time | date |
Department name | text |
Fields | array |
ID | number |
Status | text |
Subtitle | text |
Title | text |
Visitor ID | text |
Output fields
| Field | Type |
|---|---|
Enabled | boolean |
ID | number |
Name | text |
Order | number |
Parent ID | number |
Output fields
| Field | Type |
|---|---|
Accepted time | date |
Chat session detail ID | number |
Chat session ID | number |
Chat tags | array |
End time | date |
Launch URL | text |
Operator email | |
Operator ID | number |
Requested department | number |
Requested department name | text |
Sentiment score | text |
Start time | date |
Terminated by | text |
Visitor | object |
Browser | text |
Browser platform | text |
Browser version | text |
Chat state | number |
Country code | text |
Current page | text |
Current status | number |
Department | text |
Department ID | number |
Email | text |
Visitor ID | text |
Output fields
| Field | Type |
|---|---|
Acknowledged | text |
Assigned to | number |
Assigned to name | text |
Body | text |
Category | text |
Client ID | number |
Country code | text |
Created time | date |
Email | |
Has attachments | boolean |
ID | number |
Name | text |
Priority | text |
Source | text |
Status | text |
Tags | array |
Title | text |
Updated time | date |
1other output field
Searches
Output fields
| Field | Type |
|---|---|
Assigned to | object |
Options | array |
Type | text |
Input fields
| Field | Type |
|---|---|
Callback IDRequired | choice |
Include Notes | boolean |
Include Tags | boolean |
Output fields
| Field | Type |
|---|---|
Action date | number |
Actions | array |
Assigned operator | number |
Assigned operator name | text |
Country code | text |
Created by | text |
Created time | date |
Department ID | number |
Department name | text |
Duration sec | number |
Fields | array |
Input fields
| Field | Type |
|---|---|
Visitor IDRequired | choice |
Output fields
| Field | Type |
|---|---|
Calls | array |
Chats | array |
Tickets | array |
Input fields
| Field | Type |
|---|---|
Date FromRequired | date |
Date ToRequired | date |
Limit | number |
Output fields
| Field | Type |
|---|---|
Funnel | text |
Live help bot | text |
Path hash | text |
Resulted in chat | number |
Times taken | number |
Input fields
| Field | Type |
|---|---|
Date FromRequired | date |
Date ToRequired | date |
Limit | number |
Output fields
| Field | Type |
|---|---|
Agent email | |
Chat ID | number |
Chat initiated by | text |
Chat launched at | text |
Chat time | text |
Country | text |
Custom 1 | text |
Custom 2 | text |
Custom 3 | text |
Department | text |
Detail 1 | text |
Detail 2 | text |
Detail 3 | text |
Detail 4 | text |
Host name | text |
IP address | text |
Survey comment | text |
Survey name | text |
10other output fields
Input fields
| Field | Type |
|---|---|
Limit | number |
Output fields
| Field | Type |
|---|---|
Accepted time | date |
Chat session detail ID | number |
Chat session ID | number |
Chat tags | array |
End time | date |
Launch URL | text |
Operator email | |
Operator ID | number |
Requested department | number |
Requested department name | text |
Sentiment score | text |
Start time | date |
Terminated by | text |
Visitor | object |
Browser | text |
Browser platform | text |
Browser version | text |
Chat state | number |
Country code | text |
Current page | text |
Current status | number |
Department | text |
Department ID | number |
Email | text |
Visitor ID | text |
Input fields
| Field | Type |
|---|---|
Survey IDRequired | choice |
Limit | number |
Output fields
| Field | Type |
|---|---|
Answer | number |
Label | text |
Input fields
| Field | Type |
|---|---|
Date FromRequired | date |
Date ToRequired | date |
Limit | number |
Output fields
| Field | Type |
|---|---|
Chat session detail ID | number |
Notes | text |
Submit date | date |
Survey ID | number |
Survey submission ID | number |
Visitor ID | text |
Input fields
| Field | Type |
|---|---|
Date FromRequired | date |
Date ToRequired | date |
Limit | number |
Output fields
| Field | Type |
|---|---|
Auto invitations accepted | number |
Auto invitations shown | number |
Average wait time | text |
Avg session chat time | text |
Challenge score | text |
Chat sessions | number |
Chat time | text |
Chats handled | number |
Client ID | number |
Date | date |
Dropped chats | number |
Facebook chats | number |
Name | text |
Offline messages | number |
Proactive chat acceptences | number |
Proactive chat requests | number |
Sms chats | number |
Sms messages | number |
3other output fields
Input fields
| Field | Type |
|---|---|
Date FromRequired | date |
Date ToRequired | date |
Limit | number |
Output fields
| Field | Type |
|---|---|
Auto invitations accepted | number |
Avg chat time | text |
Avg response time | number |
Avg wait time | text |
Challenge score | text |
Chat sessions | number |
Chat time | text |
Date | date |
Department ID | number |
Department name | text |
Dropped chats | number |
Email | |
Offline messages | number |
Proactive chat acceptences | number |
Proactive chat requests | number |
Sms chats | number |
Transfers in | number |
Transfers out | number |
Input fields
| Field | Type |
|---|---|
Operator IDRequired | choice |
From DateRequired | date |
To DateRequired | date |
Limit | number |
Output fields
| Field | Type |
|---|---|
2019 04 29 | object |
Avg chat time sec | number |
Avg customer wait time sec | text |
Avg response time sec | number |
Chat tranfers | number |
Chats missed | number |
Proactive chat requests | number |
Proactive chat requests accepted | number |
Total chat time | text |
Total chats | number |
Total online time | text |
Input fields
| Field | Type |
|---|---|
Visitor IDRequired | choice |
Limit | number |
Output fields
| Field | Type |
|---|---|
Date | text |
ID | number |
URL | url |
Output fields
| Field | Type |
|---|---|
Status | text |
Input fields
| Field | Type |
|---|---|
Department IDRequired | choice |
Output fields
| Field | Type |
|---|---|
Status | text |
Input fields
| Field | Type |
|---|---|
Chat IDRequired | choice |
Message LimitRequired | number |
Limit | number |
Output fields
| Field | Type |
|---|---|
Action taken | boolean |
Added to faq | boolean |
Chat message | text |
Chat session detail ID | number |
Created by | text |
Created time | date |
From name | text |
Last ping time | date |
Message | text |
Message ID | number |
Message status | text |
Message sub type | number |
Message type | number |
Operator ID | number |
Posted to the client | boolean |
Posted to the server | boolean |
Session state ID | number |
Visitor ID | text |
Input fields
| Field | Type |
|---|---|
Ticket IDRequired | choice |
Visible Only | boolean |
Include Tags | boolean |
Include Comments | boolean |
Include Actions | boolean |
Output fields
| Field | Type |
|---|---|
Private | boolean |
Name | text |
Email | |
Status ID | number |
Actions | array |
Has attachments | boolean |
Problem | text |
Operator acknowledge | boolean |
Created time | date |
IP address | text |
Added to knowledge | boolean |
Email to visitor | boolean |
Action date | date |
Ticket guid | text |
Assigned to ID | number |
Operator name | text |
Source type ID | number |
Operator assigned | boolean |
20other output fields
Input fields
| Field | Type |
|---|---|
Visitor IDRequired | choice |
Output fields
| Field | Type |
|---|---|
Details | array |
Notes | array |
Input fields
| Field | Type |
|---|---|
Limit | number |
Output fields
| Field | Type |
|---|---|
Enabled | boolean |
ID | number |
Name | text |
Order | number |
Parent ID | number |
Input fields
| Field | Type |
|---|---|
Operator IDRequired | choice |
Limit | number |
Output fields
| Field | Type |
|---|---|
Filter ID | number |
Filter name | text |
Is current | boolean |
Input fields
| Field | Type |
|---|---|
Assigned Operator | choice |
Assigned Department | choice |
Status | choice |
Created From | date |
Created To | date |
Limit | number |
Output fields
| Field | Type |
|---|---|
Assigned operator | number |
Assigned operator name | text |
Country code | text |
Created by | text |
Created time | date |
Department name | text |
Fields | array |
ID | number |
Status | text |
Subtitle | text |
Title | text |
Visitor ID | text |
Input fields
| Field | Type |
|---|---|
Search TermRequired | text |
Limit | number |
Output fields
| Field | Type |
|---|---|
Assigned operator | number |
Assigned operator name | text |
Country code | text |
Created by | text |
Created time | date |
Department name | text |
Fields | array |
ID | number |
Status | text |
Subtitle | text |
Title | text |
Visitor ID | text |
Input fields
| Field | Type |
|---|---|
Active | boolean |
System | choice |
Include Unassigned | boolean |
My Department Only | boolean |
Include Operators | boolean |
Include Hours | boolean |
Limit | number |
Output fields
| Field | Type |
|---|---|
Department description | text |
Department email | |
Department ID | number |
Department name | text |
Operators | array |
Hours | array |
Input fields
| Field | Type |
|---|---|
Canned Set IDRequired | choice |
Limit | number |
Output fields
| Field | Type |
|---|---|
Enabled | boolean |
ID | number |
Message | text |
Order | number |
Title | text |
Input fields
| Field | Type |
|---|---|
Limit | number |
Output fields
| Field | Type |
|---|---|
Category name | text |
ID | number |
Input fields
| Field | Type |
|---|---|
Operator ID | choice |
Limit | number |
Output fields
| Field | Type |
|---|---|
Filter ID | number |
Filter name | text |
Is current | boolean |
Input fields
| Field | Type |
|---|---|
Operator ID | choice |
Output fields
| Field | Type |
|---|---|
Acknowledged | object |
Options | array |
Type | text |
Title | object |
Type | text |
Input fields
| Field | Type |
|---|---|
Limit | number |
Output fields
| Field | Type |
|---|---|
ID | number |
Priority name | text |
Input fields
| Field | Type |
|---|---|
Search TermRequired | text |
Limit | number |
Output fields
| Field | Type |
|---|---|
Acknowledged | text |
Assigned to | number |
Assigned to name | text |
Body | text |
Category | text |
Client ID | number |
Country code | text |
Created time | date |
Email | |
Has attachments | boolean |
ID | number |
Name | text |
Priority | text |
Source | text |
Status | text |
Tags | array |
Title | text |
Updated time | date |
1other output field
Input fields
| Field | Type |
|---|---|
Operator ID | choice |
Filter ID | choice |
Order By | choice |
Order Direction | choice |
Limit | number |
Output fields
| Field | Type |
|---|---|
Acknowledged | text |
Assigned to | number |
Assigned to name | text |
Body | text |
Category | text |
Client ID | number |
Country code | text |
Created time | date |
Email | |
Has attachments | boolean |
ID | number |
Name | text |
Priority | text |
Source | text |
Status | text |
Tags | array |
Title | text |
Updated time | date |
1other output field
Input fields
| Field | Type |
|---|---|
Operator ID | choice |
Limit | number |
Output fields
| Field | Type |
|---|---|
ID | number |
Name | text |
Selected | boolean |
Input fields
| Field | Type |
|---|---|
Filter IDRequired | choice |
Operator IDRequired | choice |
Limit | number |
Output fields
| Field | Type |
|---|---|
Browser | text |
Browser platform | text |
Browser version | text |
Chat session ID | number |
Chat state | text |
Chat state ID | number |
Country code | text |
Current page | text |
Department | text |
Email | |
Full name | text |
Hostname | text |
ID | text |
Image URL | url |
IP address | text |
Javascript enabled | boolean |
Operator ID | number |
Page visited count | number |
2other output fields
Input fields
| Field | Type |
|---|---|
DateRequired | date |
Limit | number |
Output fields
| Field | Type |
|---|---|
Agent email | |
Chat ID | number |
Detail 1 | text |
Detail 2 | text |
Detail 3 | text |
Detail 4 | text |
Page | text |
Visit time | date |
Visitor ID | text |
Input fields
| Field | Type |
|---|---|
DateRequired | date |
Limit | number |
Output fields
| Field | Type |
|---|---|
@ visitor ID | text |
Chat time | date |
Country | text |
Department name | text |
Host name | text |
Referrer | text |
Visitor custom info/ custom 1 | text |
Visitor custom info/ custom 2 | text |
Visitor custom info/ custom 3 | text |
Visitor info/ notes | text |
Visitor info/ pre chat 1 | text |
Visitor info/ pre chat 2 | text |
Visitor info/ pre chat 3 | text |
Visitor info/ pre chat 4 | text |
Input fields
| Field | Type |
|---|---|
Operator IDRequired | choice |
From DateRequired | date |
To DateRequired | date |
Limit | number |
Output fields
| Field | Type |
|---|---|
Action | text |
Date | date |
Actions
Input fields
| Field | Type |
|---|---|
Callback IDRequired | choice |
Operator IDRequired | choice |
Output fields
| Field | Type |
|---|---|
Department ID | number |
Message | text |
Input fields
| Field | Type |
|---|---|
Chat IDRequired | choice |
Output fields
| Field | Type |
|---|---|
Message | text |
Status | text |
Input fields
| Field | Type |
|---|---|
Ticket IDRequired | choice |
Output fields
| Field | Type |
|---|---|
Department ID | number |
Message | text |
Input fields
| Field | Type |
|---|---|
Ticket IDRequired | choice |
Output fields
| Field | Type |
|---|---|
Message | text |
Status | text |
Input fields
| Field | Type |
|---|---|
Ticket IDRequired | choice |
CommentRequired | text |
Comment TypeRequired | choice |
Notify Customer | boolean |
Visible to Customer | boolean |
Output fields
| Field | Type |
|---|---|
Message | text |
Status | text |
Input fields
| Field | Type |
|---|---|
Callback IDRequired | choice |
Operator IDRequired | choice |
Department IDRequired | choice |
Output fields
| Field | Type |
|---|---|
Department ID | number |
Message | text |
Input fields
| Field | Type |
|---|---|
Ticket IDRequired | choice |
Department IDRequired | choice |
Operator ID | choice |
Notes | text |
Output fields
| Field | Type |
|---|---|
Message | text |
Status | text |
Input fields
| Field | Type |
|---|---|
Visitor IDRequired | choice |
NoteRequired | text |
Output fields
| Field | Type |
|---|---|
Message | text |
Status | text |
Input fields
| Field | Type |
|---|---|
Callback IDRequired | choice |
Notes | text |
Output fields
| Field | Type |
|---|---|
Message | text |
Status | text |
Input fields
| Field | Type |
|---|---|
Ticket IDRequired | choice |
Output fields
| Field | Type |
|---|---|
Message | text |
Status | text |
Input fields
| Field | Type |
|---|---|
Chat IDRequired | choice |
MessageRequired | text |
Message Type | number |
Message Sub Type | number |
From Name | text |
Output fields
| Field | Type |
|---|---|
Chat message | text |
Created time | date |
From name | text |
Message ID | text |
Message sub type | number |
Message type | number |
Operator ID | number |
Input fields
| Field | Type |
|---|---|
Callback IDRequired | choice |
CommentRequired | text |
Comment TypeRequired | choice |
Operator IDRequired | choice |
Output fields
| Field | Type |
|---|---|
Message | text |
Status | text |
Input fields
| Field | Type |
|---|---|
URLRequired | text |
MethodRequired | choice |
Headers | array |
Header | object |
Query String | array |
Parameter | object |
Body | text |
Output fields
| Field | Type |
|---|---|
Body | text |
Headers | object |
Status code | number |
Input fields
| Field | Type |
|---|---|
Callback IDRequired | choice |
Operator IDRequired | choice |
Department IDRequired | choice |
Output fields
| Field | Type |
|---|---|
User ID | number |
Input fields
| Field | Type |
|---|---|
Chat IDRequired | choice |
Department IDRequired | choice |
Operator ID | choice |
Output fields
| Field | Type |
|---|---|
Message | text |
Status | text |
Input fields
| Field | Type |
|---|---|
Ticket IDRequired | choice |
Department IDRequired | choice |
Operator ID | choice |
Notes | text |
Output fields
| Field | Type |
|---|---|
Message | text |
Status | text |
Input fields
| Field | Type |
|---|---|
Ticket IDRequired | choice |
SolutionRequired | text |
Comment TypeRequired | choice |
Output fields
| Field | Type |
|---|---|
Message | text |
Status | text |
Input fields
| Field | Type |
|---|---|
MessageRequired | text |
Visitor IDRequired | choice |
Output fields
| Field | Type |
|---|---|
Chat message | text |
Created time | date |
From name | text |
Message ID | text |
Message sub type | number |
Message type | number |
Operator ID | number |
Input fields
| Field | Type |
|---|---|
Chat IDRequired | choice |
Typing StatusRequired | boolean |
Output fields
| Field | Type |
|---|---|
Status | boolean |
Input fields
| Field | Type |
|---|---|
Ticket IDRequired | choice |
Tag IDRequired | choice |
ActionRequired | choice |
Output fields
| Field | Type |
|---|---|
Message | text |
Status | text |
Input fields
| Field | Type |
|---|---|
Chat IDRequired | choice |
Delay (Seconds) | number |
Output fields
| Field | Type |
|---|---|
Message | text |
Status | text |
Input fields
| Field | Type |
|---|---|
Attachment IDRequired | choice |
Context IDRequired | choice |
Output fields
| Field | Type |
|---|---|
Message | text |
Status | text |
Input fields
| Field | Type |
|---|---|
Ticket IDRequired | choice |
ValueRequired | text |
Output fields
| Field | Type |
|---|---|
Message | text |
Status | text |
Input fields
| Field | Type |
|---|---|
Visitor IDRequired | choice |
Visitor ID (Query)Required | choice |
Custom Info 1Required | text |
Custom Info 2Required | text |
Custom Info 3Required | text |
Custom Label 1 | text |
Custom Label 2 | text |
Custom Label 3 | text |
Output fields
| Field | Type |
|---|---|
Message | text |
Status | text |
Input fields
| Field | Type |
|---|---|
SystemRequired | choice |
File NameRequired | text |
File LengthRequired | number |
File DataRequired | text |
Output fields
| Field | Type |
|---|---|
Attachment ID | text |
URL | url |
Input fields
| Field | Type |
|---|---|
SystemRequired | choice |
Chat Session IDRequired | choice |
File NameRequired | text |
File LengthRequired | number |
File DataRequired | text |
Output fields
| Field | Type |
|---|---|
Chat message | text |
Created time | date |
From name | text |
Message ID | number |
Message sub type | number |
Message type | number |
Operator ID | number |
Input fields
| Field | Type |
|---|---|
DateRequired | date |
Output fields
| Field | Type |
|---|---|
20859 | object |
Activity | array |
Departments | array |
Name | text |