Requirements
LiveHelpNow requires an active account and OAuth client credentials, granted by signing in with your account to connect — both are set up on its own site.[3]
Get your LiveHelpNow credentials
You’ll be redirected to sign in and approve access — your password is never shared with WEXTL.
Connect LiveHelpNow in WEXTL
- Log in to your WEXTL account, add the LiveHelpNow node module to your workflow, and click Create new credential.
- Optional: In the Credential name field, enter a name for the credential.
- Enter the authentication credentials you copied from your LiveHelpNow account, or follow the on-screen instructions to create the credential.
- If prompted, authenticate your account and confirm access.
- If you want to make changes to your credential in the future, follow the steps in Manage credentials →
Notes
Credentials are org-scoped; share them with teammates from the Credentials picker on any of its nodes.For detailed information on connecting an application, see Connect an application →
LiveHelpNow node modules
The list below is a reference of every LiveHelpNow node module the integration supports. You will be able to pick any of them on the workflow canvas while building automations.
Browse every LiveHelpNow node module below — each one opens to show its input parameters, outputs, and connection requirements.
Output fields[3]
| Field | Type |
|---|---|
Assigned operator | number |
Assigned operator name | text |
Country code | text |
Created by | text |
Created time | date |
Department name | text |
Fields | array |
ID | number |
Status | text |
Subtitle | text |
Title | text |
Visitor ID | text |
Output fields[3]
| Field | Type |
|---|---|
Enabled | boolean |
ID | number |
Name | text |
Order | number |
Parent ID | number |
Output fields[3]
| Field | Type |
|---|---|
Accepted time | date |
Chat session detail ID | number |
Chat session ID | number |
Chat tags | array |
End time | date |
Launch URL | text |
Operator email | |
Operator ID | number |
Requested department | number |
Requested department name | text |
Sentiment score | text |
Start time | date |
Terminated by | text |
Visitor | object |
Browser | text |
Browser platform | text |
Browser version | text |
Chat state | number |
Country code | text |
Current page | text |
Current status | number |
Department | text |
Department ID | number |
Email | text |
Visitor ID | text |
Output fields[3]
| Field | Type |
|---|---|
Acknowledged | text |
Assigned to | number |
Assigned to name | text |
Body | text |
Category | text |
Client ID | number |
Country code | text |
Created time | date |
Email | |
Has attachments | boolean |
ID | number |
Name | text |
Priority | text |
Source | text |
Status | text |
Tags | array |
Title | text |
Updated time | date |
1other output field
Output fields[3]
| Field | Type |
|---|---|
Assigned to | object |
Options | array |
Type | text |
Input fields[3]
| Field | Type |
|---|---|
Callback IDRequired | choice |
Include Notes | boolean |
Include Tags | boolean |
Output fields[3]
| Field | Type |
|---|---|
Action date | number |
Actions | array |
Assigned operator | number |
Assigned operator name | text |
Country code | text |
Created by | text |
Created time | date |
Department ID | number |
Department name | text |
Duration sec | number |
Fields | array |
Input fields[3]
| Field | Type |
|---|---|
Date FromRequired | date |
Date ToRequired | date |
Limit | number |
Output fields[3]
| Field | Type |
|---|---|
Agent email | |
Chat ID | number |
Chat initiated by | text |
Chat launched at | text |
Chat time | text |
Country | text |
Custom 1 | text |
Custom 2 | text |
Custom 3 | text |
Department | text |
Detail 1 | text |
Detail 2 | text |
Detail 3 | text |
Detail 4 | text |
Host name | text |
IP address | text |
Survey comment | text |
Survey name | text |
10other output fields
Input fields[3]
| Field | Type |
|---|---|
Limit | number |
Date To | date |
Date From | date |
Output fields[3]
| Field | Type |
|---|---|
Accepted time | date |
Chat session detail ID | number |
Chat session ID | number |
Chat tags | array |
End time | date |
Launch URL | text |
Operator email | |
Operator ID | number |
Requested department | number |
Requested department name | text |
Sentiment score | text |
Start time | date |
Terminated by | text |
Visitor | object |
Browser | text |
Browser platform | text |
Browser version | text |
Chat state | number |
Country code | text |
Current page | text |
Current status | number |
Department | text |
Department ID | number |
Email | text |
Visitor ID | text |
Input fields[3]
| Field | Type |
|---|---|
Date FromRequired | date |
Date ToRequired | date |
Limit | number |
Output fields[3]
| Field | Type |
|---|---|
Auto invitations accepted | number |
Auto invitations shown | number |
Average wait time | text |
Avg session chat time | text |
Challenge score | text |
Chat sessions | number |
Chat time | text |
Chats handled | number |
Client ID | number |
Date | date |
Dropped chats | number |
Facebook chats | number |
Name | text |
Offline messages | number |
Proactive chat acceptences | number |
Proactive chat requests | number |
Sms chats | number |
Sms messages | number |
3other output fields
Input fields[3]
| Field | Type |
|---|---|
Date FromRequired | date |
Date ToRequired | date |
Limit | number |
Output fields[3]
| Field | Type |
|---|---|
Auto invitations accepted | number |
Avg chat time | text |
Avg response time | number |
Avg wait time | text |
Challenge score | text |
Chat sessions | number |
Chat time | text |
Date | date |
Department ID | number |
Department name | text |
Dropped chats | number |
Email | |
Offline messages | number |
Proactive chat acceptences | number |
Proactive chat requests | number |
Sms chats | number |
Transfers in | number |
Transfers out | number |
Input fields[3]
| Field | Type |
|---|---|
Operator IDRequired | choice |
From DateRequired | date |
To DateRequired | date |
Limit | number |
Output fields[3]
| Field | Type |
|---|---|
2019 04 29 | object |
Avg chat time sec | number |
Avg customer wait time sec | text |
Avg response time sec | number |
Chat tranfers | number |
Chats missed | number |
Proactive chat requests | number |
Proactive chat requests accepted | number |
Total chat time | text |
Total chats | number |
Total online time | text |
Output fields[3]
| Field | Type |
|---|---|
Status | text |
Input fields[3]
| Field | Type |
|---|---|
Chat IDRequired | choice |
Message LimitRequired | number |
Limit | number |
Output fields[3]
| Field | Type |
|---|---|
Action taken | boolean |
Added to faq | boolean |
Chat message | text |
Chat session detail ID | number |
Created by | text |
Created time | date |
From name | text |
Last ping time | date |
Message | text |
Message ID | number |
Message status | text |
Message sub type | number |
Message type | number |
Operator ID | number |
Posted to the client | boolean |
Posted to the server | boolean |
Session state ID | number |
Visitor ID | text |
Input fields[3]
| Field | Type |
|---|---|
Ticket IDRequired | choice |
Visible Only | boolean |
Include Tags | boolean |
Include Comments | boolean |
Include Actions | boolean |
Output fields[3]
| Field | Type |
|---|---|
Private | boolean |
Name | text |
Email | |
Status ID | number |
Actions | array |
Has attachments | boolean |
Problem | text |
Operator acknowledge | boolean |
Created time | date |
IP address | text |
Added to knowledge | boolean |
Email to visitor | boolean |
Action date | date |
Ticket guid | text |
Assigned to ID | number |
Operator name | text |
Source type ID | number |
Operator assigned | boolean |
20other output fields
Input fields[3]
| Field | Type |
|---|---|
Assigned Operator | choice |
Assigned Department | choice |
Status | choice |
Created From | date |
Created To | date |
Limit | number |
Output fields[3]
| Field | Type |
|---|---|
Assigned operator | number |
Assigned operator name | text |
Country code | text |
Created by | text |
Created time | date |
Department name | text |
Fields | array |
ID | number |
Status | text |
Subtitle | text |
Title | text |
Visitor ID | text |
Input fields[3]
| Field | Type |
|---|---|
Operator ID | choice |
Filter ID | choice |
Order By | choice |
Order Direction | choice |
Limit | number |
Output fields[3]
| Field | Type |
|---|---|
Acknowledged | text |
Assigned to | number |
Assigned to name | text |
Body | text |
Category | text |
Client ID | number |
Country code | text |
Created time | date |
Email | |
Has attachments | boolean |
ID | number |
Name | text |
Priority | text |
Source | text |
Status | text |
Tags | array |
Title | text |
Updated time | date |
1other output field
Input fields[3]
| Field | Type |
|---|---|
Search TermRequired | text |
Limit | number |
Output fields[3]
| Field | Type |
|---|---|
Acknowledged | text |
Assigned to | number |
Assigned to name | text |
Body | text |
Category | text |
Client ID | number |
Country code | text |
Created time | date |
Email | |
Has attachments | boolean |
ID | number |
Name | text |
Priority | text |
Source | text |
Status | text |
Tags | array |
Title | text |
Updated time | date |
1other output field
Input fields[3]
| Field | Type |
|---|---|
Filter IDRequired | choice |
Operator IDRequired | choice |
Limit | number |
Output fields[3]
| Field | Type |
|---|---|
Browser | text |
Browser platform | text |
Browser version | text |
Chat session ID | number |
Chat state | text |
Chat state ID | number |
Country code | text |
Current page | text |
Department | text |
Email | |
Full name | text |
Hostname | text |
ID | text |
Image URL | url |
IP address | text |
Javascript enabled | boolean |
Operator ID | number |
Page visited count | number |
2other output fields
Input fields[3]
| Field | Type |
|---|---|
DateRequired | date |
Limit | number |
Output fields[3]
| Field | Type |
|---|---|
@ visitor ID | text |
Chat time | date |
Country | text |
Department name | text |
Host name | text |
Referrer | text |
Visitor custom info/ custom 1 | text |
Visitor custom info/ custom 2 | text |
Visitor custom info/ custom 3 | text |
Visitor info/ notes | text |
Visitor info/ pre chat 1 | text |
Visitor info/ pre chat 2 | text |
Visitor info/ pre chat 3 | text |
Visitor info/ pre chat 4 | text |
Templates
Look for LiveHelpNow templates in the WEXTL template library.
Browse templates →Explore alternative apps
- DaySmart Vet[2]Cloud veterinary practice management for scheduling, records, and client communication.
- CharmHealthCloud EHR for patients, appointments, encounters, and clinical records.
- BoldDeskCustomer support help desk platform for managing tickets, live chat, contacts, and approval workflows.
- DeskproAI-powered help desk for tickets, knowledge base, and customer support workflows.
- CapacityAI-powered support automation platform that deflects tickets by answering questions, routing requests, and managing knowledge across teams.
References
- WEXTL® LiveHelpNow Source Code connector implementation.
- Our users use cases and automations.
- Official API Documentation for LiveHelpNow.
- WEXTL® visual workflow builder data.
Last updated: Jul 24, 2026 18:12