ShopMonkey Integration

Auto repair shop software for orders, appointments, and customer messaging. Turn ShopMonkey project events into automated updates across your delivery stack. When Watch Appointments arrives, trigger Get a Customer or Get a Message so teams stay aligned automatically.

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Supported triggers and actions for ShopMonkey integration

Triggers can detect changes in ShopMonkey and run actions that can create, search or modify data inside ShopMonkey automatically [3] — exactly how you set them.

Watch AppointmentsTriggers when an appointment is created or updated.
Watch MessagesTriggers when messages are created or updated.
Watch OrdersTriggers when an order is created or updated.
Watch PayoutsTriggers when a payout is created.
Watch UsersTriggers when a user is created or updated.
Watch VendorsTriggers when a vendor is created or updated.
Get a CustomerRetrieves a single customer.
Get a MessageRetrieves the details of a single message.
Get a UserRetrieves a single user.
Get a VendorRetrieves a single vendor.
Get an AppointmentRetrieves a single appointment's details.
Get an OrderRetrieves the details of a single order.
List AppointmentsRetrieves a list of appointments from an account.
List Customer OrdersRetrieves a list of customer orders.
List Customer VehiclesRetrieves a list of customer vehicles.
List MessagesRetrieves a list of messages from an account.
List OrdersRetrieves a list of orders from an account.
List PayoutsRetrieves a list of payouts from an account.
List UsersRetrieves a list of users from an account.
List VendorsRetrieves a list of vendors from an account.
Search Customer by EmailSearches for a customer by email address.
Search Customer by PhoneSearches for a customer by phone.
Search InventorySearches for inventory items.
Cancel an AppointmentCancels a single appointment.
Confirm an AppointmentConfirms a single appointment.
Create a ConversationCreates a new conversation.
Create a CustomerCreates a new customer.
Create a MessageCreates a new message.
Create a UserCreates a new user.
Create a VendorCreates a new vendor in the system.
Create an AppointmentCreates a new appointment.
Create an OrderCreates a new order.
Delete a VendorDeletes a single vendor.
Delete an AppointmentDeletes an appointment.
Delete an OrderDeletes an order.
Make an API CallPerforms an arbitrary authorized API call.
Soft Delete a CustomerSoft deletes or undeletes a customer.
Soft Delete a VendorSoft deletes a single vendor.
Soft Delete an OrderSoft deletes a single order.
Update a CustomerUpdates a single customer.
Update a UserUpdates an existing user.
Update a VendorUpdates an existing vendor.
Update an AppointmentUpdates an existing appointment.
Update an OrderUpdates an existing order's details.

How to integrate ShopMonkey in automation workflow?

3 simple steps to make your ShopMonkey connected with other apps in automation workflows on WEXTL. Up to 10 minutes integration set up.

STEP 1

Select ShopMonkey in workflow

Pick ShopMonkey app in the workflow builder [4] - just one click to select the app.

STEP 2

Connect ShopMonkey

When prompted, authorize access to ShopMonkey in WEXTL once. ShopMonkey credentials are encrypted and never shared with WEXTL. Authorization will be reused in any future API calls [3].

WEXTL wants to integrate with your ShopMonkey account. Approve?

STEP 3

Build a workflow

Build your workflow with ShopMonkey yourself or with WEXTL® AI Builder. Connect ShopMonkey to any available integrations [5], or use HTTP node to go beyond them.

ShopMonkey

How ShopMonkey connects and integrates with WEXTL

Save and approve your credentials once — WEXTL® stores authorization information encrypted and reuses the authentication whenever ShopMonkey app is called in workflows. That allows your project management automations to run without your attention, per defined schedule [7]. Explore documentation [6] for a detailed list of fields that ShopMonkey supports.

Full ShopMonkey API documentation

The following table illustrates what fields ShopMonkey integration require during authorization flow inside our workflow builder [4].

Demonstration of ShopMonkey connection step inside WEXTL Workflow Builder [4].

Field	Type	Help
API KeyRequired	password	To generate API Key, Navigate to Settings -> Integration -> API Keys.

Connect ShopMonkey to popular apps on WEXTL

Enter a name of the other app you want to sync with ShopMonkey below. Click on selected app to explore integration options with ShopMonkey. If the app you search for is not available in WEXTL yet, you can use HTTP node [10] instead to integrate it directly.

Example automation with ShopMonkey integration

Select Watch Appointments trigger from ShopMonkey - this will be a starting point in your automation. Whenever event happens in ShopMonkey, workflow will start [7] from Watch Appointments node.

Search for Cancel an Appointment, connect it as the next step of integration sequence. You can use filters between Watch Appointments and Cancel an Appointment, so only important data pass from Watch Appointments to the next step. WEXTL gives you full control over the process of ShopMonkey automation. All parts of workflow are visible on the canvas [4].

ShopMonkey on WEXTL has 44 modules for building project management automations. Explore ShopMonkey documentation for more.

Video slide demonstrates how Watch Appointments and Cancel an Appointment nodes are used in ShopMonkey workflow.

Video slide demonstrates how Watch Appointments and Cancel an Appointment [6] nodes are used in ShopMonkey workflow.

Frequently asked questions

Common questions about automating ShopMonkey in your workflows.

ShopMonkey has 6 triggers, including "Watch Appointments", "Watch Messages", and "Watch Orders", and more. Triggers are start points of the workflow, and automations may start from them.

Integration has 38 actions, including "Get a Customer", "Get a Message", and "Get a User", and more. Refer to our ShopMonkey Documentation for detailed inputs and outputs.

No. Most automations are built visually on the canvas by picking triggers, actions, and mapping fields. You can add custom JavaScript with Functions when advanced logic is needed — but our customers do that in rare cases [4].

Yes. Connections are authenticated per account, credentials are encrypted at rest, and you can enforce approvals and team-level access controls on any automation.

The ShopMonkey integration on WEXTL runs directly on its vendor public API — every field name, authentication method, and rate limit is controlled by ShopMonkey official API and covered in documentation [3]. WEXTL handles the request signing and pagination for you.

Absolutely. Where ShopMonkey provides native webhooks, you can use instant triggers to eliminate polling delay. For custom webhooks, WEXTL offers Custom Webhook node, so you can start automation whenever ShopMonkey or any other service sends event to webhook URL.

WEXTL is an AI-first visual canvas. The platform allows you to describe automation in plain text — and AI will wire nodes for ShopMonkey inside the workflow builder [4]. You can also use built-in workflow nodes (AI Agent, Human in the Loop, Condition, Aggregate Results) in pair with ShopMonkey modules to craft complex integration flows with branches, filtering, and conditional logic. There are absolutely no limits of what you can build.

References

List of sources used to gather information about the ShopMonkey integration.

ShopMonkey integration source code, module specs and credentials implementation.
Internal ShopMonkey integration documentation, structured input and output parameters, scopes, and authentication methods.
Official ShopMonkey vendor API documentation — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
WEXTL® Visual Workflow Builder, anonymized data from our technical support team.
WEXTL® Apps Library
WEXTL® ShopMonkey App Documentation
WEXTL® Workflow Scheduler
WEXTL® HTTP node documentation

ShopMonkey Integration

Supported triggers and actions for ShopMonkey integration