STEP 1
Select Superchat in workflow
Pick Superchat app in the workflow builder [4] - just one click to select the app.
Superchat Integration
Shared inbox for WhatsApp, SMS, email, Instagram, and live chat customer messaging. Route Superchat messages and channel activity into workflows that keep your teams and systems in sync. When Watch Completed AI Calls arrives, automatically update CRM, tickets, docs, or other tools.
3-day trialCancel anytimeUp to 10 minutes quick set up
- GDPR
- Data Encryption
- 2FA
- Local Data Region
Supported triggers and actions for Superchat integration
Triggers can detect changes in Superchat and run actions that can create, search or modify data inside Superchat automatically [3] — exactly how you set them.
- Watch Completed AI CallsTriggers when an AI phone agent finishes a call.
- Watch Conversations Marked DoneTriggers when a conversation is marked as done.
- Watch Deleted ContactsTriggers when a contact is deleted.
- Watch Deleted ConversationsTriggers when a conversation is deleted.
- Watch Failed MessagesTriggers when a message fails to send.
- Watch Incoming MessagesTriggers when a new message is received.
- Watch New ContactsTriggers when a new contact is created.
- Watch New NotesTriggers when a note is added to a conversation.
- Watch Opened ConversationsTriggers when a conversation is opened.
- Watch Outgoing MessagesTriggers when a message is sent.
- Watch Snoozed ConversationsTriggers when a conversation is snoozed.
- Watch Updated ContactsTriggers when a contact is updated.
- Get a ChannelReturns a single messaging channel.
- Get a ContactReturns a single contact.
- Get a Contact ListReturns a single contact list.
- Get a ConversationReturns a single conversation.
- Get a Conversation ExportReturns the status and download link of a conversation export.
- Get a Conversation NoteReturns a single internal note of a conversation.
- Get a FileReturns a single file with a temporary download link.
- Get a LabelReturns a single conversation label.
How to integrate Superchat in automation workflow?
3 simple steps to make your Superchat connected with other apps in automation workflows on WEXTL. Up to 10 minutes integration set up.
STEP 2
Connect Superchat
When prompted, authorize access to Superchat in WEXTL once. Superchat credentials are encrypted and never shared with WEXTL. Authorization will be reused in any future API calls [3].
WEXTL wants to integrate with your Superchat account. Approve?
STEP 3
Build a workflow
Build your workflow with Superchat yourself or with WEXTL® AI Builder. Connect Superchat to any available integrations [5], or use HTTP node to go beyond them.
Superchat
How Superchat connects and integrates with WEXTL
Save and approve your credentials once — WEXTL® stores authorization information encrypted and reuses the authentication whenever Superchat app is called in workflows. That allows your communication automations to run without your attention, per defined schedule [7]. Explore documentation [6] for a detailed list of fields that Superchat supports.
The following table illustrates what fields Superchat integration require during authorization flow inside our workflow builder [4].
Connect Superchat
API Key*Text
••••••••
Demonstration of Superchat connection step inside WEXTL Workflow Builder [4].
| Field | Type | Help |
|---|---|---|
API KeyRequired | password | In Superchat, open Settings → Integrations → API and copy the API key. Only workspace administrators can see it. The key has full read and write access to the workspace. |
Connect Superchat to popular apps on WEXTL
Enter a name of the other app you want to sync with Superchat below. Click on selected app to explore integration options with Superchat. If the app you search for is not available in WEXTL yet, you can use HTTP node [10] instead to integrate it directly.
Example automation with Superchat integration
Select Watch Conversations Marked Done trigger from Superchat - this will be a starting point in your automation. Whenever event happens in Superchat, workflow will start [7] from Watch Conversations Marked Done node.
Search for Create a Conversation Export, connect it as the next step of integration sequence. You can use filters between Watch Conversations Marked Done and Create a Conversation Export, so only important data pass from Watch Conversations Marked Done to the next step. WEXTL gives you full control over the process of Superchat automation. All parts of workflow are visible on the canvas [4].
Superchat on WEXTL has 73 modules for combining communication automations. Explore Superchat documentation for more.
Superchat
Watch Conversations Marked Done
Clearstream
Performs action
OR
Clearstream
Triggers
Superchat
Create a Conversation Export
Demonstration of how visual Superchat automation [6] looks in WEXTL.
Frequently asked questions
Common questions about automating Superchat in your workflows.
Superchat has 12 triggers, including "Watch Completed AI Calls", "Watch Conversations Marked Done", and "Watch Deleted Contacts", and more. Triggers are start points of the workflow, and automations may start from them.
Integration has 61 actions, including "Get a Channel", "Get a Contact", and "Get a Contact List", and more. Refer to our Superchat Documentation for detailed inputs and outputs.
No. Most automations are built visually on the canvas by picking triggers, actions, and mapping fields. You can add custom JavaScript with Functions when advanced logic is needed — but our customers do that in rare cases [4].
Yes. Connections are authenticated per account, credentials are encrypted at rest, and you can enforce approvals and team-level access controls on any automation.
The Superchat integration on WEXTL runs directly on its vendor public API — every field name, authentication method, and rate limit is controlled by Superchat official API and covered in documentation [3]. WEXTL handles the request signing and pagination for you.
Absolutely. Where Superchat provides native webhooks, you can use instant triggers to eliminate polling delay. For custom webhooks, WEXTL offers Custom Webhook node, so you can start automation whenever Superchat or any other service sends event to webhook URL.
WEXTL is an AI-first visual canvas. The platform allows you to describe automation in plain text — and AI will wire nodes for Superchat inside the workflow builder [4]. You can also use built-in workflow nodes (AI Agent, Human in the Loop, Condition, Aggregate Results) in pair with Superchat modules to craft complex integration flows with branches, filtering, and conditional logic. There are absolutely no limits of what you can build.
References
List of sources used to gather information about the Superchat integration.
- Superchat integration source code, module specs and credentials implementation.
- Internal Superchat integration documentation, structured input and output parameters, scopes, and authentication methods.
- Official Superchat vendor API documentation — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
- WEXTL® Visual Workflow Builder, anonymized data from our technical support team.
- WEXTL® Apps Library
- WEXTL® Superchat App Documentation
- WEXTL® Workflow Scheduler
- WEXTL® HTTP node documentation