STEP 1
Connect Charla and Reamaze
Save credentials in WEXTL once. We store them encrypted and reuse the authorization across every workflow [3]. No coding or API skills required.
Charla and Reamaze Integration
Connect Charla and Reamaze to automate support workflows. Trigger events from one app, run actions in the other and use AI to make smart decisions. Integrate apps in 3 simple steps - no code required.
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Learn about Charla and Reamaze
Detailed info you need to know about Charla and Reamaze integrations in WEXTL. Explore which modules apps support and how you connect them.
How to connect Charla to Reamaze
Set up your Charla and Reamaze integration in 3 simple steps [2] — no coding required. Up to 10 minutes setup.
STEP 2
Build a workflow
Paste selected Charla and Reamaze nodes onto the canvas [4], or describe what you want and WEXTL wires the flow together with AI Builder.
STEP 3
Map your data
Choose which fields need to sync between Charla and Reamaze. Use filters or leverage a JS custom code step in between — everything is on the canvas.
How does the integration between Charla and Reamaze work in WEXTL?
WEXTL exposes actions and triggers for Charla and Reamaze that help you connect apps and automate repetitive tasks [1]. A trigger is an event that happens, an action — a step that performs when the event has occurred.
Charla triggersReamaze actions
Charla modules
- Create a ContactCreates a new contact.
- Create an ArticleCreates a new article.
- Delete an ArticleDeletes a single article by ID.
- Get a ContactRetrieves a single contact's details.
- Get an ArticleRetrieves a single article's details.
- List ArticlesRetrieves a list of articles.
- List ContactsRetrieves a list of contacts.
- List ConversationsRetrieves a list of conversations.
- Make an API CallPerforms an arbitrary authorized API call.
- Watch ArticlesTriggers when a new article is published.
- Watch ContactsTriggers when a new contact is created.
- Watch MessagesTriggers when a new message is received.
Reamaze modules
- Create a ContactCreates a new contact in the specified service.
- Create a Contact IdentityCreates a new identity for a contact.
- Create a Contact NoteAdds a new note to a contact.
- Create a ConversationCreates a conversation in the application.
- Create a MessageCreates a message in a specified service.
- Create a Response TemplateCreates a response template for use in customer interactions.
- Create a Staff UserCreates a new staff user in the system.
- Create an ArticleCreates a new article using the provided details.
- Create an IncidentCreates a new incident in the system.
- Delete a Contact NoteRemoves a contact note.
- Get a ChannelRetrieves a single communication channel.
- Get a Channel Summary ReportRetrieves summary metrics grouped by channel.
- Get a ConversationRetrieves a single conversation.
- Get a Response TemplateRetrieves a single response template.
- Get a Response Time ReportRetrieves response time analytics.
- Get a Staff ReportRetrieves staff performance data.
- Get a Tags ReportRetrieves analytics grouped by tags.
- Get a Volume ReportRetrieves conversation and message volume metrics.
- Get an ArticleRetrieves a single knowledge base article.
- Get an IncidentRetrieves a single system incident.
- List ArticlesRetrieves all available knowledge base articles.
- List ChannelsRetrieves all communication channels.
- List Contact IdentitiesRetrieves identities linked to a contact.
- List Contact NotesRetrieves all notes associated with a contact.
- List ContactsRetrieves all contacts in the system.
- List ConversationsRetrieves all conversations from the service.
- List IncidentsRetrieves all system incidents.
- List MessagesRetrieves all messages.
- List Response TemplatesRetrieves all predefined response templates.
- List Satisfaction RatingsRetrieves all customer satisfaction ratings.
- List StaffRetrieves all staff users.
- List SystemsRetrieves all monitored systems.
- Make an API CallPerforms an arbitrary authorized API request.
- Update a ContactUpdates a contact with the specified information.
- Update a Contact NoteUpdates a note for a specific contact.
- Update a ConversationUpdates a conversation with new information or changes existing details.
- Update a Response TemplateUpdates a response template with new information or modifications.
- Update an ArticleUpdates an article with the specified content.
- Update an IncidentUpdates an incident with new information or changes existing details.
- Watch ArticlesTriggers when a new article is published.
- Watch ChannelsTriggers when a new channel is created or an existing channel is updated.
- Watch ConversationsTriggers when a new conversation is started or updated.
- Watch MessagesTriggers when new messages are received.
- Watch StaffTriggers when there is new staff data available.
Explore alternative integrations
There are other apps [9] supported by WEXTL that can be paired with Charla and Reamaze integrations. Pick any from the list below if the current combination isn't the one you need.
Frequently asked questions
Common questions about connecting Charla and Reamaze.
Connect your Charla and Reamaze accounts once, pick a trigger in one app and an action in the other, then map the fields so data flows automatically between them. [3]
Example: when Charla's "Watch Articles" fires, WEXTL can "Create a Contact" in Reamaze. Charla has 3 triggers (including Watch Articles, Watch Contacts, and Watch Messages); Reamaze has 39 actions (including Create a Contact, Create a Contact Identity, and Create a Contact Note). Add filters and transforms between steps when you need them. [1]
Yes — the integration works in both directions. Use each app's triggers to start a workflow and the other app's actions to update it. [2]
No. Charla-to-Reamaze automations are built visually on the canvas. You can optionally add custom JavaScript with Functions when you need advanced logic. [4]
Yes. Trigger-based automations start the moment Charla (or Reamaze) fires a new event — webhook-backed apps run within seconds, and polling-only apps re-check on a schedule you control. [7]
A first automation typically takes 5–10 minutes: connect each app's credential once, drop a trigger + action onto the canvas, map the fields, and turn the workflow on.
You can build your Charla + Reamaze automation on a 3-day trial with every feature unlocked. Cancel anytime. For your protection, a small deposit is charged to your card when your trial starts. It counts toward your first payment and is non-refundable. [8]
References
List of sources used to gather information about the Charla and Reamaze integration.
- Charla and Reamaze integration source code, module specs and credentials implementation.
- Our Charla and Reamaze integration documentation, structured input and output parameters, scopes, and authentication methods.
- Official vendor API documentation for Charla and Reamaze — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
- WEXTL® visual workflow builder, anonymized data from our technical support team.
- Charla integration information
- Reamaze integration information
- WEXTL® Scheduling
- WEXTL® Pricing and Trial
- WEXTL® Apps Library