What actions can I run in Reamaze?

39 actions are available, including "Create a Contact Identity", "Create a Contact Note", and "Get a Channel", and more. Run them from any trigger in your automation stack — map fields once and they execute automatically.

Do I need to write code to automate this?

No. Most automations are built visually on the canvas by picking triggers, actions, and mapping fields. You can add custom JavaScript with Functions when advanced logic is needed — but it is never required.

Is the integration secure?

Yes. Connections are authenticated per account, credentials are encrypted at rest, and you can enforce approvals and team-level access controls on any automation.

Reamaze Integrations

Customer support platform for conversations, helpdesk workflows, and messaging. Route Reamaze tickets and replies into CRM, chat, and escalation workflows.

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Watch ArticlesTriggers when a new article is published.
Watch ChannelsTriggers when a new channel is created or an existing channel is updated.
Watch ConversationsTriggers when a new conversation is started or updated.
Watch MessagesTriggers when new messages are received.
Watch StaffTriggers when there is new staff data available.
Create a Contact IdentityCreates a new identity for a contact.
Create a Contact NoteAdds a new note to a contact.
Get a ChannelRetrieves a single communication channel.
Get a Channel Summary ReportRetrieves summary metrics grouped by channel.
Get a ConversationRetrieves a single conversation.
Get an ArticleRetrieves a single knowledge base article.
Get an IncidentRetrieves a single system incident.
Get a Response TemplateRetrieves a single response template.
Get a Response Time ReportRetrieves response time analytics.
Get a Staff ReportRetrieves staff performance data.
Get a Tags ReportRetrieves analytics grouped by tags.
Get a Volume ReportRetrieves conversation and message volume metrics.
List ArticlesRetrieves all available knowledge base articles.
List ChannelsRetrieves all communication channels.
List Contact IdentitiesRetrieves identities linked to a contact.
List Contact NotesRetrieves all notes associated with a contact.
List ContactsRetrieves all contacts in the system.
List ConversationsRetrieves all conversations from the service.
List IncidentsRetrieves all system incidents.
List MessagesRetrieves all messages.
List Response TemplatesRetrieves all predefined response templates.
List Satisfaction RatingsRetrieves all customer satisfaction ratings.
List StaffRetrieves all staff users.
List SystemsRetrieves all monitored systems.
Update a Contact NoteUpdates a note for a specific contact.
Create a ContactCreates a new contact in the specified service.
Create a ConversationCreates a conversation in the application.
Create a MessageCreates a message in a specified service.
Create an ArticleCreates a new article using the provided details.
Create an IncidentCreates a new incident in the system.
Create a Response TemplateCreates a response template for use in customer interactions.
Create a Staff UserCreates a new staff user in the system.
Delete a Contact NoteRemoves a contact note.
Make an API CallPerforms an arbitrary authorized API request.
Update a ContactUpdates a contact with the specified information.
Update a ConversationUpdates a conversation with new information or changes existing details.
Update an ArticleUpdates an article with the specified content.
Update an IncidentUpdates an incident with new information or changes existing details.
Update a Response TemplateUpdates a response template with new information or modifications.

When to use Reamaze

Common scenarios where Reamaze automation saves time and reduces manual work.

Use Reamaze's "Watch Articles" trigger to react the instant an event occurs and push data into connected tools.
Run "Create a Contact Note" in Reamaze from any upstream event — map fields once and let the automation handle the rest.
Combine "Watch Conversations" from Reamaze with triggers or actions in other apps to close the loop — one event, many downstream outcomes.

Use in workflow automation

Start from Reamaze’s Watch Articles trigger and the run begins the moment there’s something new — no cron job to babysit, no one remembering to check.

Add Create a Contact as the next step, then branch, filter or hand off to the rest of your stack. The whole path stays on one canvas your team can read.

This integration brings 44 ready-made steps for support work, and every run records what went in and what came back.

Reamaze workflow on the canvas: Watch Articles then Create a Contact

Frequently asked questions

Common questions about automating Reamaze in your workflows.

Reamaze has 5 triggers, including "Watch Articles", "Watch Channels", and "Watch Conversations", and more. Use them to start workflows the moment Reamaze events fire — no polling required.

Use in workflow automation

Start from Reamaze’s Watch Articles trigger and the run begins the moment there’s something new — no cron job to babysit, no one remembering to check.

Add Create a Contact as the next step, then branch, filter or hand off to the rest of your stack. The whole path stays on one canvas your team can read.

This integration brings 44 ready-made steps for support work, and every run records what went in and what came back.

Reamaze Integrations

When to use Reamaze

Use in workflow automation

Frequently asked questions

Reamaze Integrations

When to use Reamaze

Connect Reamaze to any app in workflows

Use in workflow automation

Frequently asked questions

Connect Reamaze to any app in workflows

Connect Reamaze to any app in workflows

Connect Reamaze to any app in workflows

Reamaze Integrations

Reamaze triggers and actions

When to use Reamaze

Use in workflow automation

Frequently asked questions

What triggers does Reamaze support?

What actions can I run in Reamaze?

Do I need to write code to automate this?

Is the integration secure?

Reamaze Integrations

Reamaze triggers and actions

When to use Reamaze

Connect Reamaze to any app in workflows

Use in workflow automation

Frequently asked questions

What triggers does Reamaze support?

What actions can I run in Reamaze?

Do I need to write code to automate this?

Is the integration secure?

Connect Reamaze to any app in workflows

Connect Reamaze to any app in workflows

Connect Reamaze to any app in workflows