Reamaze Integration

Customer support platform for conversations, helpdesk workflows, and messaging. Route Reamaze tickets, replies, and customer issues into CRM, chat, and escalation workflows. When Watch Articles arrives, automatically continue with Create a Contact Identity or Create a Contact Note.

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Supported triggers and actions for Reamaze integration

Triggers can detect changes in Reamaze and run actions that can create, search or modify data inside Reamaze automatically [3] — exactly how you set them.

Watch ArticlesTriggers when a new article is published.
Watch ChannelsTriggers when a new channel is created or an existing channel is updated.
Watch ConversationsTriggers when a new conversation is started or updated.
Watch MessagesTriggers when new messages are received.
Watch StaffTriggers when there is new staff data available.
Create a Contact IdentityCreates a new identity for a contact.
Create a Contact NoteAdds a new note to a contact.
Get a ChannelRetrieves a single communication channel.
Get a Channel Summary ReportRetrieves summary metrics grouped by channel.
Get a ConversationRetrieves a single conversation.
Get a Response TemplateRetrieves a single response template.
Get a Response Time ReportRetrieves response time analytics.
Get a Staff ReportRetrieves staff performance data.
Get a Tags ReportRetrieves analytics grouped by tags.
Get a Volume ReportRetrieves conversation and message volume metrics.
Get an ArticleRetrieves a single knowledge base article.
Get an IncidentRetrieves a single system incident.
List ArticlesRetrieves all available knowledge base articles.
List ChannelsRetrieves all communication channels.
List Contact IdentitiesRetrieves identities linked to a contact.
List Contact NotesRetrieves all notes associated with a contact.
List ContactsRetrieves all contacts in the system.
List ConversationsRetrieves all conversations from the service.
List IncidentsRetrieves all system incidents.
List MessagesRetrieves all messages.
List Response TemplatesRetrieves all predefined response templates.
List Satisfaction RatingsRetrieves all customer satisfaction ratings.
List StaffRetrieves all staff users.
List SystemsRetrieves all monitored systems.
Update a Contact NoteUpdates a note for a specific contact.
Create a ContactCreates a new contact in the specified service.
Create a ConversationCreates a conversation in the application.
Create a MessageCreates a message in a specified service.
Create a Response TemplateCreates a response template for use in customer interactions.
Create a Staff UserCreates a new staff user in the system.
Create an ArticleCreates a new article using the provided details.
Create an IncidentCreates a new incident in the system.
Delete a Contact NoteRemoves a contact note.
Make an API CallPerforms an arbitrary authorized API request.
Update a ContactUpdates a contact with the specified information.
Update a ConversationUpdates a conversation with new information or changes existing details.
Update a Response TemplateUpdates a response template with new information or modifications.
Update an ArticleUpdates an article with the specified content.
Update an IncidentUpdates an incident with new information or changes existing details.

How to integrate Reamaze in automation workflow?

3 simple steps to make your Reamaze connected with other apps in automation workflows on WEXTL. Up to 10 minutes integration set up.

STEP 1

Select Reamaze in workflow

Pick Reamaze app in the workflow builder [4] - just one click to select the app.

STEP 2

Connect Reamaze

When prompted, authorize access to Reamaze in WEXTL once. Reamaze credentials are encrypted and never shared with WEXTL. Authorization will be reused in any future API calls [3].

WEXTL wants to integrate with your Reamaze account. Approve?

STEP 3

Build a workflow

Build your workflow with Reamaze yourself or with WEXTL® AI Builder. Connect Reamaze to any available integrations [5], or use HTTP node to go beyond them.

Reamaze

How Reamaze connects and integrates with WEXTL

Save and approve your credentials once — WEXTL® stores authorization information encrypted and reuses the authentication whenever Reamaze app is called in workflows. That allows your support automations to run without your attention, per defined schedule [7]. Explore documentation [6] for a detailed list of fields that Reamaze supports.

Full Reamaze API documentation

The following table illustrates what fields Reamaze integration require during authorization flow inside our workflow builder [4].

Demonstration of Reamaze connection step inside WEXTL Workflow Builder [4].

Field	Type	Help
BrandRequired	text	You can find your brand host domain on the Brand Settings page. It is used in the URL, for example: https://{brand}.reamaze.io
EmailRequired	email	Reamaze acccount email
API TokenRequired	password	Generate an API token by navigating to Account → Developer → API Tokens, then click the Generate New Token button.

Connect Reamaze to popular apps on WEXTL

Enter a name of the other app you want to sync with Reamaze below. Click on selected app to explore integration options with Reamaze. If the app you search for is not available in WEXTL yet, you can use HTTP node [10] instead to integrate it directly.

Example automation with Reamaze integration

Select Watch Articles trigger from Reamaze - this will be a starting point in your automation. Whenever event happens in Reamaze, workflow will start [7] from Watch Articles node.

Search for Create a Contact, connect it as the next step of integration sequence. You can use filters between Watch Articles and Create a Contact, so only important data pass from Watch Articles to the next step. WEXTL gives you full control over the process of Reamaze automation. All parts of workflow are visible on the canvas [4].

Reamaze on WEXTL has 44 modules for crafting support automations. Explore Reamaze documentation for more.

Video slide demonstrates how Watch Articles and Create a Contact nodes are used in Reamaze workflow.

Video slide demonstrates how Watch Articles and Create a Contact [6] nodes are used in Reamaze workflow.

Frequently asked questions

Common questions about automating Reamaze in your workflows.

Reamaze has 5 triggers, including "Watch Articles", "Watch Channels", and "Watch Conversations", and more. Triggers are start points of the workflow, and automations may start from them.

Integration has 39 actions, including "Create a Contact Identity", "Create a Contact Note", and "Get a Channel", and more. Refer to our Reamaze Documentation for detailed inputs and outputs.

No. Most automations are built visually on the canvas by picking triggers, actions, and mapping fields. You can add custom JavaScript with Functions when advanced logic is needed — but our customers do that in rare cases [4].

Yes. Connections are authenticated per account, credentials are encrypted at rest, and you can enforce approvals and team-level access controls on any automation.

The Reamaze integration on WEXTL runs directly on its vendor public API — every field name, authentication method, and rate limit is controlled by Reamaze official API and covered in documentation [3]. WEXTL handles the request signing and pagination for you.

Absolutely. Where Reamaze provides native webhooks, you can use instant triggers to eliminate polling delay. For custom webhooks, WEXTL offers Custom Webhook node, so you can start automation whenever Reamaze or any other service sends event to webhook URL.

WEXTL is an AI-first visual canvas. The platform allows you to describe automation in plain text — and AI will wire nodes for Reamaze inside the workflow builder [4]. You can also use built-in workflow nodes (AI Agent, Human in the Loop, Condition, Aggregate Results) in pair with Reamaze modules to craft complex integration flows with branches, filtering, and conditional logic. There are absolutely no limits of what you can build.

References

List of sources used to gather information about the Reamaze integration.

Reamaze integration source code, module specs and credentials implementation.
Internal Reamaze integration documentation, structured input and output parameters, scopes, and authentication methods.
Official Reamaze vendor API documentation — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
WEXTL® Visual Workflow Builder, anonymized data from our technical support team.
WEXTL® Apps Library
WEXTL® Reamaze App Documentation
WEXTL® Workflow Scheduler
WEXTL® HTTP node documentation

Reamaze Integration

Supported triggers and actions for Reamaze integration