STEP 1
Connect Charla and tawk.to
Save credentials in WEXTL once. We store them encrypted and reuse the authorization across every workflow [3]. No coding or API skills required.
Charla and tawk.to Integration
Keep Charla and tawk.to in sync by integrating their events and actions. When support events happen in Charla, update the tawk.to automatically - without any line of code in visual workflow builder.
3-day trialCancel anytimeUp to 10 minutes quick set up
- GDPR
- Data Encryption
- 2FA
- Local Data Region
Learn about Charla and tawk.to
Detailed info you need to know about Charla and tawk.to integrations in WEXTL. Explore which modules apps support and how you connect them.
How to connect Charla to tawk.to
Set up your Charla and tawk.to integration in 3 simple steps [2] — no coding required. Up to 10 minutes setup.
STEP 2
Build a workflow
Paste selected Charla and tawk.to nodes onto the canvas [4], or describe what you want and WEXTL wires the flow together with AI Builder.
STEP 3
Map your data
Choose which fields need to sync between Charla and tawk.to. Use filters or leverage a JS custom code step in between — everything is on the canvas.
How does the integration between Charla and tawk.to work in WEXTL?
WEXTL exposes actions and triggers for Charla and tawk.to that help you connect apps and automate repetitive tasks [1]. A trigger is an event that happens, an action — a step that performs when the event has occurred.
Charla triggerstawk.to actions
Charla modules
- Create a ContactCreates a new contact.
- Create an ArticleCreates a new article.
- Delete an ArticleDeletes a single article by ID.
- Get a ContactRetrieves a single contact's details.
- Get an ArticleRetrieves a single article's details.
- List ArticlesRetrieves a list of articles.
- List ContactsRetrieves a list of contacts.
- List ConversationsRetrieves a list of conversations.
- Make an API CallPerforms an arbitrary authorized API call.
- Watch ArticlesTriggers when a new article is published.
- Watch ContactsTriggers when a new contact is created.
- Watch MessagesTriggers when a new message is received.
tawk.to modules
- Add a Data Attribute OptionAdds a new option, with a label, to a data attribute that offers a list of choices.
- Add an Email to a PersonAdds an email address to a person, optionally making it their primary one.
- Add an Organization to a PersonLinks an existing person to an existing organization.
- Add a Phone to a PersonAdds a phone number to a person, optionally making it their primary one.
- Add a Tag to a PersonApplies an existing tag to a person.
- Add Domain CandidateAdds a custom domain as a pending candidate for a property's knowledge base.
- Add New WidgetAdds a widget to a property, with a name, a type and a language.
- Add New Widget CardAdds a card to a widget for a chosen state, section and position.
- Adds a New Tab to PropertyAdds a tab to a property, with a type, label, content, position and icon; it can be placed under a menu tab.
- Add Site Navigation LinkAdds a labelled link to a knowledge base site's navigation.
- Change Article OrderMoves an article to a given position inside a category.
- Check Domain AvailabilityChecks whether a custom domain is free to use for a knowledge base.
- Check Subdomain AvailabilityChecks whether a knowledge base subdomain is still free to use.
- Create a Contact Upload TokenReturns a temporary upload URL, with its expiry time, for uploading a person's avatar or an organization's logo.
- Create a Custom Data AttributeCreates a custom data attribute for people or organizations, with a label, a data type and, for choice types, a list of options.
- Create a PersonCreates a person in a property's contacts, with optional email, phone, job title, organization, social profiles and custom attributes.
- Create ArticleCreates an article on a knowledge base site, with a title, content blocks, categories, status and visibility.
- Create CategoryCreates a category on a knowledge base site, with an optional description, slug, icon, parent category and position.
- Create Knowledge BaseCreates a knowledge base in a property with a language, title and subdomain, and can attach it to a widget and publish it straight away.
- Create New SiteCreates a new site (property) in your account, and can email the widget install instructions.
- Create SiteCreates a knowledge base site in a property, with a language, title and optional description.
- Delete a Custom Data AttributeDeletes a custom data attribute from a property.
- Delete ArticleDeletes an article from a knowledge base site. It needs the site ID as well as the article ID; Destroy Article is the variant that takes the article alone.
- Delete CategoryDeletes a category from a knowledge base site. It needs the site ID as well as the category ID; Destroy Category is the variant that takes the category alone.
- Delete SiteDeletes a knowledge base site from a property.
- Destroy ArticleDestroys an article by its ID alone, without needing the site ID that Delete Article asks for.
- Destroy CategoryDestroys a knowledge base category by its ID alone, without needing the site ID that Delete Category asks for.
- Disable Members Access to a PropertyTurns off a member's access to a property, optionally handing their chats to a successor agent or department.
- Edit Invite RoleChanges the role on an invitation that hasn't been accepted yet.
- Enable Members Access to PropertyTurns a disabled member's access to a property back on.
- Fetch Global Widget SettingsReturns a property's global widget settings.
- Fetch Person DetailsFetches one person by ID, returning the fields you select.
- Get Agent InformationReturns the profile details of one agent, picked by agent ID.
- Get Agent Information About Currently Authenticated UserReturns the profile of the agent whose account or API key is connected.
- Get ArticleFetches one knowledge base article by ID, with optional preview and white-label URLs.
- Get CategoryFetches one knowledge base category by ID.
- Get Chats MetricsReturns chat metrics for a property over a time range: totals, ratings, missed chats, message counts, response time and chat duration.
- Get New Ticket MetricsReturns metrics for new tickets over a time range: the total and a breakdown by source.
- Get Reopened Ticket MetricsReturns metrics for reopened tickets over a time range: the total and a breakdown by who reopened them.
- Get Resolved Ticket MetricsReturns metrics for resolved tickets over a time range: the total and resolution time.
- Get Single ChatFetches one chat in a property by its chat ID.
- Get Single TicketFetches one ticket in a property by its ticket ID.
- Get SiteFetches one knowledge base site by ID, returning the fields you select.
- Get Tab for a PropertyFetches one tab of a property by its ID.
- Get Ticket Responses MetricsReturns ticket response metrics over a time range: the total and first response time.
- Invite an Agent to PropertySends an invitation to an email address to join a property in a chosen role.
- List ArticlesLists articles across a property's knowledge base, with filters for site, author, category, status, visibility and dates, plus sorting and paging.
- List Available Tabs for a PropertyLists the tabs that can still be added to a property.
- List CategoriesLists knowledge base categories in a property, optionally narrowed to one site or one parent category.
- List Category ArticlesLists the articles that sit in one knowledge base category.
Explore alternative integrations
There are other apps [9] supported by WEXTL that can be paired with Charla and tawk.to integrations. Pick any from the list below if the current combination isn't the one you need.
Frequently asked questions
Common questions about connecting Charla and tawk.to.
Connect your Charla and tawk.to accounts once, pick a trigger in one app and an action in the other, then map the fields so data flows automatically between them. [3]
Example: when Charla's "Watch Articles" fires, WEXTL can "Add a Data Attribute Option" in tawk.to. Charla has 3 triggers (including Watch Articles, Watch Contacts, and Watch Messages); tawk.to has 95 actions (including Add a Data Attribute Option, Add an Email to a Person, and Add an Organization to a Person). Add filters and transforms between steps when you need them. [1]
Yes — the integration works in both directions. Use each app's triggers to start a workflow and the other app's actions to update it. [2]
No. Charla-to-tawk.to automations are built visually on the canvas. You can optionally add custom JavaScript with Functions when you need advanced logic. [4]
Yes. Trigger-based automations start the moment Charla (or tawk.to) fires a new event — webhook-backed apps run within seconds, and polling-only apps re-check on a schedule you control. [7]
A first automation typically takes 5–10 minutes: connect each app's credential once, drop a trigger + action onto the canvas, map the fields, and turn the workflow on.
You can build your Charla + tawk.to automation on a 3-day trial with every feature unlocked. Cancel anytime. For your protection, a small deposit is charged to your card when your trial starts. It counts toward your first payment and is non-refundable. [8]
References
List of sources used to gather information about the Charla and tawk.to integration.
- Charla and tawk.to integration source code, module specs and credentials implementation.
- Our Charla and tawk.to integration documentation, structured input and output parameters, scopes, and authentication methods.
- Official vendor API documentation for Charla and tawk.to — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
- WEXTL® visual workflow builder, anonymized data from our technical support team.
- Charla integration information
- tawk.to integration information
- WEXTL® Scheduling
- WEXTL® Pricing and Trial
- WEXTL® Apps Library