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Chatling and Chatwoot Integration

Demonstration of how apps are integrated in WEXTL workflow builder [4]

Keep Chatling and Chatwoot in sync by integrating their events and actions. When support events happen in Chatling, update the Chatwoot automatically - without any line of code in visual workflow builder.

Integration guide
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Learn about Chatling and Chatwoot

Detailed info you need to know about Chatling and Chatwoot integrations in WEXTL. Explore which modules apps support and how you connect them.

  • Chatling

    • Support
    • 2 triggers
    • 5 searches
    • 2 actions

    AI customer-service agent for chatbot contacts and conversations. [5]

  • Chatwoot

    • Support
    • 1 trigger
    • 10 searches
    • 17 actions

    Open-source customer engagement platform for shared inboxes, live chat, and support workflows. [6]

How to connect Chatling to Chatwoot

Set up your Chatling and Chatwoot integration in 3 simple steps [2] — no coding required. Up to 10 minutes setup.

  1. STEP 1

    Connect Chatling and Chatwoot

    Save credentials in WEXTL once. We store them encrypted and reuse the authorization across every workflow [3]. No coding or API skills required.

  2. STEP 2

    Build a workflow

    Paste selected Chatling and Chatwoot nodes onto the canvas [4], or describe what you want and WEXTL wires the flow together with AI Builder.

  3. STEP 3

    Map your data

    Choose which fields need to sync between Chatling and Chatwoot. Use filters or leverage a JS custom code step in between — everything is on the canvas.

How does the integration between Chatling and Chatwoot work in WEXTL?

WEXTL exposes actions and triggers for Chatling and Chatwoot that help you connect apps and automate repetitive tasks [1]. A trigger is an event that happens, an action — a step that performs when the event has occurred.

Chatling triggersChatwoot actions

Chatling modules

  • Delete a Contact Deletes a chatbot contact.
  • Get a Contact Retrieves a single chatbot contact.
  • Get a Conversation Retrieves a single conversation.
  • List Contacts Retrieves contacts for a chatbot.
  • List Conversation Messages Retrieves a list of messages for a conversation.
  • List Conversations Retrieves conversations from a chatbot.
  • Perform an API Call Performs an arbitrary authorized API call.
  • Watch Contacts Triggers when a new contact has been collected by a chatbot.
  • Watch Conversation Messages Triggers when a new message is added to a conversation.

Chatwoot modules

  • Add an Agent to an Inbox Adds an agent to a specified inbox.
  • Assign a Conversation Assigns a team or a member to a conversation.
  • Create a Contact Creates a new contact.
  • Create a Conversation Creates a new conversation.
  • Create a Message Creates a new message in the system.
  • Create a User Creates a new account user.
  • Create an Inbox Creates a new inbox.
  • Delete a Contact Deletes a single contact.
  • Delete a Message Deletes a single message from a conversation by ID.
  • Get a Contact Retrieves a single contact.
  • Get a Conversation Retrieves a single conversation.
  • Get an Account Report Returns an account report for a specific metric.
  • Get an Inbox Retrieves a single inbox's details.
  • Label a Conversation Adds labels to a conversation.
  • List Contact Conversations Retrieves a list of conversations for a contact.
  • List Contacts Retrieves a list of contacts from an account.
  • List Inboxes Retrieves a list of inboxes.
  • List Messages Retrieves a list of messages from a specified conversation.
  • Make an API Call Performs an arbitrary authorized API call.
  • Search Contacts Searches for contacts.
  • Search Conversations Searches for conversations.
  • Update a Contact Updates an existing contact.
  • Update a Conversation Updates an existing conversation.
  • Update a Conversation Custom Attributes Updates existing custom attributes for a conversation.
  • Update a Conversation Priority Updates an existing conversation priority in a given service.
  • Update a Conversation Status Updates an existing conversation status.
  • Update an Inbox Updates an existing inbox by ID.
  • Watch Events Triggers when a specific event occurs.

Explore alternative integrations

There are other apps [9] supported by WEXTL that can be paired with Chatling and Chatwoot integrations. Pick any from the list below if the current combination isn't the one you need.

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Frequently asked questions

Common questions about connecting Chatling and Chatwoot.

How do I connect Chatling and Chatwoot?

Connect your Chatling and Chatwoot accounts once, pick a trigger in one app and an action in the other, then map the fields so data flows automatically between them. [3]

What can I automate between Chatling and Chatwoot?

Example: when Chatling's "Watch Contacts" fires, WEXTL can "Add an Agent to an Inbox" in Chatwoot. Chatling has 2 triggers (including Watch Contacts and Watch Conversation Messages); Chatwoot has 27 actions (including Add an Agent to an Inbox, Assign a Conversation, and Create a Contact). Add filters and transforms between steps when you need them. [1]

Can Chatling trigger actions in Chatwoot, and Chatwoot in Chatling?

Yes — the integration works in both directions. Use each app's triggers to start a workflow and the other app's actions to update it. [2]

Do I need to write code to integrate Chatling and Chatwoot?

No. Chatling-to-Chatwoot automations are built visually on the canvas. You can optionally add custom JavaScript with Functions when you need advanced logic. [4]

Does Chatling integrate with Chatwoot in real time?

Yes. Trigger-based automations start the moment Chatling (or Chatwoot) fires a new event — webhook-backed apps run within seconds, and polling-only apps re-check on a schedule you control. [7]

How long does it take to set up a Chatling + Chatwoot integration?

A first automation typically takes 5–10 minutes: connect each app's credential once, drop a trigger + action onto the canvas, map the fields, and turn the workflow on.

Do I need a paid plan to connect Chatling with Chatwoot?

You can build your Chatling + Chatwoot automation on a 3-day trial with every feature unlocked. Cancel anytime. For your protection, a small deposit is charged to your card when your trial starts. It counts toward your first payment and is non-refundable. [8]

References

List of sources used to gather information about the Chatling and Chatwoot integration.

  1. Chatling and Chatwoot integration source code, module specs and credentials implementation.
  2. Our Chatling and Chatwoot integration documentation, structured input and output parameters, scopes, and authentication methods.
  3. Official vendor API documentation for Chatling and Chatwoot — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
  4. WEXTL® visual workflow builder, anonymized data from our technical support team.
  5. Chatling integration information
  6. Chatwoot integration information
  7. WEXTL® Scheduling
  8. WEXTL® Pricing and Trial
  9. WEXTL® Apps Library

How we write our apps documentation

Explore how WEXTL® crafted Chatling and Chatwoot integration page documentation. Used sources, AI's role, and how the team validates the result.

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