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Atomicwork and Chatling Integration

Demonstration of how apps are integrated in WEXTL workflow builder [4]

Keep Atomicwork and Chatling in sync by integrating their events and actions. When support events happen in Atomicwork, update the Chatling automatically - without any line of code in visual workflow builder.

Integration guide
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Learn about Atomicwork and Chatling

Detailed info you need to know about Atomicwork and Chatling integrations in WEXTL. Explore which modules apps support and how you connect them.

  • Atomicwork

    • Support
    • 4 triggers
    • 9 searches
    • 12 actions

    Create and manage service requests, changes, assets and access grants in Atomicwork. [5]

  • Chatling

    • Support
    • 2 triggers
    • 5 searches
    • 2 actions

    AI customer-service agent for chatbot contacts and conversations. [6]

How to connect Atomicwork to Chatling

Set up your Atomicwork and Chatling integration in 3 simple steps [2] — no coding required. Up to 10 minutes setup.

  1. STEP 1

    Connect Atomicwork and Chatling

    Save credentials in WEXTL once. We store them encrypted and reuse the authorization across every workflow [3]. No coding or API skills required.

  2. STEP 2

    Build a workflow

    Paste selected Atomicwork and Chatling nodes onto the canvas [4], or describe what you want and WEXTL wires the flow together with AI Builder.

  3. STEP 3

    Map your data

    Choose which fields need to sync between Atomicwork and Chatling. Use filters or leverage a JS custom code step in between — everything is on the canvas.

How does the integration between Atomicwork and Chatling work in WEXTL?

WEXTL exposes actions and triggers for Atomicwork and Chatling that help you connect apps and automate repetitive tasks [1]. A trigger is an event that happens, an action — a step that performs when the event has occurred.

Atomicwork triggersChatling actions

Atomicwork modules

  • Add Workspace Member Adds workspace member.
  • Create a Grant Creates a grant.
  • Create a Policy Creates a policy.
  • Create a Problem Task Creates a problem task.
  • Create a Request Creates a request.
  • Create an Entitlement Creates an entitlement.
  • Create Change With File Uploads Creates a change with file upload.
  • Delete an Asset Deletes an asset.
  • Delete Workspace Member Deletes a workspace member.
  • Get a Problem Task Retrieves the details of a problem task.
  • Get an Asset Retrieves the details of an asset.
  • Get Change Retrieves the details of a change.
  • List Apps Returns a list of apps.
  • List Assets Returns a list of assets.
  • List Entitlements Returns a list of entitlements.
  • List Templates Returns a list of templates.
  • List Workspace Agent Group Members Returns a list of workspace agent group members.
  • List Workspace Agent Groups Returns a list of workspace agent groups.
  • Make an API Call Performs an arbitrary authorized API call to the Atomicwork API.
  • Revoke a Grant Revokes a grant.
  • Update a Grant Updates a grant.
  • Watch Apps Triggers when apps are added or changed.
  • Watch Templates Triggers when templates are added or changed.
  • Watch Workspace Agent Groups Triggers when workspace agent groups are added or changed.
  • Watch Workspace Agent Groups Members Triggers when workspace agent groups members are added or changed.

Chatling modules

  • Delete a Contact Deletes a chatbot contact.
  • Get a Contact Retrieves a single chatbot contact.
  • Get a Conversation Retrieves a single conversation.
  • List Contacts Retrieves contacts for a chatbot.
  • List Conversation Messages Retrieves a list of messages for a conversation.
  • List Conversations Retrieves conversations from a chatbot.
  • Perform an API Call Performs an arbitrary authorized API call.
  • Watch Contacts Triggers when a new contact has been collected by a chatbot.
  • Watch Conversation Messages Triggers when a new message is added to a conversation.

Explore alternative integrations

There are other apps [9] supported by WEXTL that can be paired with Atomicwork and Chatling integrations. Pick any from the list below if the current combination isn't the one you need.

Automate Atomicwork and Chatling on WEXTL®

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Frequently asked questions

Common questions about connecting Atomicwork and Chatling.

How do I connect Atomicwork and Chatling?

Connect your Atomicwork and Chatling accounts once, pick a trigger in one app and an action in the other, then map the fields so data flows automatically between them. [3]

What can I automate between Atomicwork and Chatling?

Example: when Atomicwork's "Watch Apps" fires, WEXTL can "Delete a Contact" in Chatling. Atomicwork has 4 triggers (including Watch Apps, Watch Templates, and Watch Workspace Agent Groups); Chatling has 7 actions (including Delete a Contact, Get a Contact, and Get a Conversation). Add filters and transforms between steps when you need them. [1]

Can Atomicwork trigger actions in Chatling, and Chatling in Atomicwork?

Yes — the integration works in both directions. Use each app's triggers to start a workflow and the other app's actions to update it. [2]

Do I need to write code to integrate Atomicwork and Chatling?

No. Atomicwork-to-Chatling automations are built visually on the canvas. You can optionally add custom JavaScript with Functions when you need advanced logic. [4]

Does Atomicwork integrate with Chatling in real time?

Yes. Trigger-based automations start the moment Atomicwork (or Chatling) fires a new event — webhook-backed apps run within seconds, and polling-only apps re-check on a schedule you control. [7]

How long does it take to set up a Atomicwork + Chatling integration?

A first automation typically takes 5–10 minutes: connect each app's credential once, drop a trigger + action onto the canvas, map the fields, and turn the workflow on.

Do I need a paid plan to connect Atomicwork with Chatling?

You can build your Atomicwork + Chatling automation on a 3-day trial with every feature unlocked. Cancel anytime. For your protection, a small deposit is charged to your card when your trial starts. It counts toward your first payment and is non-refundable. [8]

References

List of sources used to gather information about the Atomicwork and Chatling integration.

  1. Atomicwork and Chatling integration source code, module specs and credentials implementation.
  2. Our Atomicwork and Chatling integration documentation, structured input and output parameters, scopes, and authentication methods.
  3. Official vendor API documentation for Atomicwork and Chatling — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
  4. WEXTL® visual workflow builder, anonymized data from our technical support team.
  5. Atomicwork integration information
  6. Chatling integration information
  7. WEXTL® Scheduling
  8. WEXTL® Pricing and Trial
  9. WEXTL® Apps Library

How we write our apps documentation

Explore how WEXTL® crafted Atomicwork and Chatling integration page documentation. Used sources, AI's role, and how the team validates the result.

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