STEP 1
Connect Chatwoot and TOPdesk
Save credentials in WEXTL once. We store them encrypted and reuse the authorization across every workflow [3]. No coding or API skills required.
Chatwoot and TOPdesk Integration
Keep Chatwoot and TOPdesk in sync by integrating their events and actions. When support events happen in Chatwoot, update the TOPdesk automatically - without any line of code in visual workflow builder.
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Learn about Chatwoot and TOPdesk
Detailed info you need to know about Chatwoot and TOPdesk integrations in WEXTL. Explore which modules apps support and how you connect them.
How to connect Chatwoot to TOPdesk
Set up your Chatwoot and TOPdesk integration in 3 simple steps [2] — no coding required. Up to 10 minutes setup.
STEP 2
Build a workflow
Paste selected Chatwoot and TOPdesk nodes onto the canvas [4], or describe what you want and WEXTL wires the flow together with AI Builder.
STEP 3
Map your data
Choose which fields need to sync between Chatwoot and TOPdesk. Use filters or leverage a JS custom code step in between — everything is on the canvas.
How does the integration between Chatwoot and TOPdesk work in WEXTL?
WEXTL exposes actions and triggers for Chatwoot and TOPdesk that help you connect apps and automate repetitive tasks [1]. A trigger is an event that happens, an action — a step that performs when the event has occurred.
Chatwoot triggersTOPdesk actions
Chatwoot modules
- Add an Agent to an InboxAdds an agent to a specified inbox.
- Assign a ConversationAssigns a team or a member to a conversation.
- Create a ContactCreates a new contact.
- Create a ConversationCreates a new conversation.
- Create a MessageCreates a new message in the system.
- Create a UserCreates a new account user.
- Create an InboxCreates a new inbox.
- Delete a ContactDeletes a single contact.
- Delete a MessageDeletes a single message from a conversation by ID.
- Get a ContactRetrieves a single contact.
- Get a ConversationRetrieves a single conversation.
- Get an Account ReportReturns an account report for a specific metric.
- Get an InboxRetrieves a single inbox's details.
- Label a ConversationAdds labels to a conversation.
- List Contact ConversationsRetrieves a list of conversations for a contact.
- List ContactsRetrieves a list of contacts from an account.
- List InboxesRetrieves a list of inboxes.
- List MessagesRetrieves a list of messages from a specified conversation.
- Make an API CallPerforms an arbitrary authorized API call.
- Search ContactsSearches for contacts.
- Search ConversationsSearches for conversations.
- Update a ContactUpdates an existing contact.
- Update a ConversationUpdates an existing conversation.
- Update a Conversation Custom AttributesUpdates existing custom attributes for a conversation.
- Update a Conversation PriorityUpdates an existing conversation priority in a given service.
- Update a Conversation StatusUpdates an existing conversation status.
- Update an InboxUpdates an existing inbox by ID.
- Watch EventsTriggers when a specific event occurs.
TOPdesk modules
- Archive a LocationArchives a specific location from the system.
- Archive a LocationArchives a location partially.
- Archive an AssetArchives an asset by moving it to the archival storage.
- Copy an AssetCopies an asset from a source location to a destination.
- Create a Custom Task NotificationCreates a notification for a custom task.
- Create a PersonCreates a person record in the system.
- Create a ServiceCreates a new service entry in the system.
- Create an AssetCreates an asset in the specified service.
- Create an IncidentCreates an incident in the system.
- Create an OperatorCreates a new operator in the system.
- Create LocationCreates a new location within the system.
- Delete an EmailDeletes an email from the user's mailbox.
- Delete AssetsDeletes assets in bulk from the service.
- Filter AssetsFilters assets based on specified criteria using a POST request.
- Get a Current PersonGets the current person's information.
- Get a Person CountRetrieves the total number of persons in a specified context.
- Get a ServiceRetrieves a specific service based on the provided criteria.
- Get a Service WindowRetrieves a service window based on specified criteria.
- Get a Supplier by IDRetrieves a supplier using their unique ID.
- Get a TOPdesk Product VersionRetrieves the version of a TOPdesk product.
- Get an AssetRetrieves details of a specific asset by its ID.
- Get an Email by IDRetrieves an email by its ID.
- Get an Incident by IDRetrieves details of an incident using its ID.
- Get an Incident by NumberRetrieves an incident by its unique number for detailed information.
- Get an Operator by IDRetrieves an operator using their ID.
- Get API VersionRetrieves the current version of the API in use.
- Get Asset Current History ItemsRetrieves the current history items of an asset.
- Get Asset Past History ItemsRetrieves past history items for a specified asset.
- Get Current Operator IDGets the current operator's ID.
- Get Linked Assets of ServiceRetrieves linked assets associated with a service.
- Get Location by IDRetrieves a location using the specified ID.
- Get Optional Searchlist ValuesRetrieves optional values from a search list.
- Get Supplier by IDRetrieves a supplier's information using their ID.
- Link Assets to a ServiceLinks assets to a specific service identified by the user.
- List Archiving ReasonsRetrieves a list of archiving reasons.
- List AssetsRetrieves a list of assets from the service.
- List CategoriesRetrieves a list of all categories available in the service.
- List IncidentsRetrieves a list of incidents.
- List LocationsRetrieves data of multiple locations.
- List OperatorsRetrieves a list of operators from the service.
- List PersonsRetrieves a list of persons from the service.
- List Service WindowsRetrieves a list of service windows from the system.
- List ServicesRetrieves a list of services.
- List SuppliersRetrieves a list of suppliers from the service.
- List Time Spent ReasonsLists the reasons for time spent entries.
- Lookup SuppliersSearches for suppliers based on specified criteria.
- Make an API CallMakes an arbitrary call to the API.
- SearchSearches for the specified data.
- Unarchive a LocationRestores a previously archived location to its original state.
- Unarchive a LocationUnarchives a specified location.
Explore alternative integrations
There are other apps [9] supported by WEXTL that can be paired with Chatwoot and TOPdesk integrations. Pick any from the list below if the current combination isn't the one you need.
Frequently asked questions
Common questions about connecting Chatwoot and TOPdesk.
Connect your Chatwoot and TOPdesk accounts once, pick a trigger in one app and an action in the other, then map the fields so data flows automatically between them. [3]
Example: when Chatwoot's "Watch Events" fires, WEXTL can "Archive a Location" in TOPdesk. Chatwoot has 1 trigger (including Watch Events); TOPdesk has 63 actions (including Archive a Location, Archive a Location, and Archive an Asset). Add filters and transforms between steps when you need them. [1]
Yes — the integration works in both directions. Use each app's triggers to start a workflow and the other app's actions to update it. [2]
No. Chatwoot-to-TOPdesk automations are built visually on the canvas. You can optionally add custom JavaScript with Functions when you need advanced logic. [4]
Yes. Trigger-based automations start the moment Chatwoot (or TOPdesk) fires a new event — webhook-backed apps run within seconds, and polling-only apps re-check on a schedule you control. [7]
A first automation typically takes 5–10 minutes: connect each app's credential once, drop a trigger + action onto the canvas, map the fields, and turn the workflow on.
You can build your Chatwoot + TOPdesk automation on a 3-day trial with every feature unlocked. Cancel anytime. For your protection, a small deposit is charged to your card when your trial starts. It counts toward your first payment and is non-refundable. [8]
References
List of sources used to gather information about the Chatwoot and TOPdesk integration.
- Chatwoot and TOPdesk integration source code, module specs and credentials implementation.
- Our Chatwoot and TOPdesk integration documentation, structured input and output parameters, scopes, and authentication methods.
- Official vendor API documentation for Chatwoot and TOPdesk — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
- WEXTL® visual workflow builder, anonymized data from our technical support team.
- Chatwoot integration information
- TOPdesk integration information
- WEXTL® Scheduling
- WEXTL® Pricing and Trial
- WEXTL® Apps Library