What actions can I run in TOPdesk?

63 actions are available, including "Filter Assets", "Get a Current Person", and "Get an Asset", and more. Run them from any trigger in your automation stack — map fields once and they execute automatically.

Do I need to write code to automate this?

No. Most automations are built visually on the canvas by picking triggers, actions, and mapping fields. You can add custom JavaScript with Functions when advanced logic is needed — but it is never required.

Is the integration secure?

Yes. Connections are authenticated per account, credentials are encrypted at rest, and you can enforce approvals and team-level access controls on any automation.

TOPdesk Integrations

IT service management and enterprise help desk software. Route TOPdesk tickets and replies into CRM, chat, and escalation workflows.

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Watch IncidentsTriggers when a new incident occurs.
Watch LocationsTriggers when a new location event is observed.
Watch OperatorsTriggers when an operator performs a specific action or activity.
Watch PersonsTriggers when there is a new person detected.
Filter AssetsFilters assets based on specified criteria using a POST request.
Get a Current PersonGets the current person's information.
Get an AssetRetrieves details of a specific asset by its ID.
Get an Email by IDRetrieves an email by its ID.
Get an Incident by IDRetrieves details of an incident using its ID.
Get an Incident by NumberRetrieves an incident by its unique number for detailed information.
Get an Operator by IDRetrieves an operator using their ID.
Get a Person CountRetrieves the total number of persons in a specified context.
Get API VersionRetrieves the current version of the API in use.
Get a ServiceRetrieves a specific service based on the provided criteria.
Get a Service WindowRetrieves a service window based on specified criteria.
Get Asset Current History ItemsRetrieves the current history items of an asset.
Get Asset Past History ItemsRetrieves past history items for a specified asset.
Get a Supplier by IDRetrieves a supplier using their unique ID.
Get a TOPdesk Product VersionRetrieves the version of a TOPdesk product.
Get Current Operator IDGets the current operator's ID.
Get Linked Assets of ServiceRetrieves linked assets associated with a service.
Get Location by IDRetrieves a location using the specified ID.
Get Optional Searchlist ValuesRetrieves optional values from a search list.
Get Supplier by IDRetrieves a supplier's information using their ID.
List Archiving ReasonsRetrieves a list of archiving reasons.
List AssetsRetrieves a list of assets from the service.
List CategoriesRetrieves a list of all categories available in the service.
List IncidentsRetrieves a list of incidents.
List LocationsRetrieves data of multiple locations.
List OperatorsRetrieves a list of operators from the service.
List PersonsRetrieves a list of persons from the service.
List ServicesRetrieves a list of services.
List Service WindowsRetrieves a list of service windows from the system.
List SuppliersRetrieves a list of suppliers from the service.
List Time Spent ReasonsLists the reasons for time spent entries.
Lookup SuppliersSearches for suppliers based on specified criteria.
SearchSearches for the specified data.
Archive a LocationArchives a specific location from the system.
Archive a LocationArchives a location partially.
Archive an AssetArchives an asset by moving it to the archival storage.
Copy an AssetCopies an asset from a source location to a destination.
Create a Custom Task NotificationCreates a notification for a custom task.
Create an AssetCreates an asset in the specified service.
Create an IncidentCreates an incident in the system.
Create an OperatorCreates a new operator in the system.
Create a PersonCreates a person record in the system.
Create a ServiceCreates a new service entry in the system.
Create LocationCreates a new location within the system.
Delete an EmailDeletes an email from the user's mailbox.
Delete AssetsDeletes assets in bulk from the service.
Link Assets to a ServiceLinks assets to a specific service identified by the user.
Make an API CallMakes an arbitrary call to the API.
Unarchive a LocationUnarchives a specified location.
Unarchive a LocationRestores a previously archived location to its original state.
Unarchive an AssetUnarchives a specified asset, making it active and available again.
Unlink an Asset from a ServiceUnlinks an asset from a specific service.
Update a LocationUpdates the details of a location partially, allowing modifications to specific fields.
Update an AssetUpdates a specific asset with new information.
Update an Asset-Service LinkUpdates an asset-service link in the system.
Update an Incident by IDUpdates an incident using its ID with partial data provided.
Update an Incident by NumberUpdates an incident using its number, fully replacing the existing data with the new information provided.
Update an Incident by Number (Partial)Updates a specific incident record by its number, partially modifying the incident's details.
Update an Operator (Full Replace)Updates an operator by fully replacing the existing data with new data.
Update a PersonUpdates a person with new information in the system.
Update Incident by IDUpdates an incident using the given ID, performing a full replace of its details.
Update LocationUpdates a location with new information.
Update OperatorUpdates a specific operator partially with the provided details.

When to use TOPdesk

Common scenarios where TOPdesk automation saves time and reduces manual work.

React to "Watch Incidents" in TOPdesk in real time: route the event into CRM, chat, ticketing, or any connected service.
Use "Get a Current Person" as an automated action in TOPdesk so records stay consistent whenever something changes elsewhere in your stack.
Layer "Watch Operators" from TOPdesk with filters, transforms, and AI steps to build automations that match your exact business logic.

Use in workflow automation

Start from TOPdesk’s Watch Locations trigger and the run begins the moment there’s something new — no cron job to babysit, no one remembering to check.

Add Archive a Location as the next step, then branch, filter or hand off to the rest of your stack. The whole path stays on one canvas your team can read.

This integration brings 67 ready-made steps for support work, and every run records what went in and what came back.

TOPdesk workflow on the canvas: Watch Locations then Archive a Location

Frequently asked questions

Common questions about automating TOPdesk in your workflows.

TOPdesk has 4 triggers, including "Watch Incidents", "Watch Locations", and "Watch Operators", and more. Use them to start workflows the moment TOPdesk events fire — no polling required.

Use in workflow automation

Start from TOPdesk’s Watch Locations trigger and the run begins the moment there’s something new — no cron job to babysit, no one remembering to check.

Add Archive a Location as the next step, then branch, filter or hand off to the rest of your stack. The whole path stays on one canvas your team can read.

This integration brings 67 ready-made steps for support work, and every run records what went in and what came back.

TOPdesk Integrations

When to use TOPdesk

Use in workflow automation

Frequently asked questions

TOPdesk Integrations

When to use TOPdesk

Connect TOPdesk to any app in workflows

Use in workflow automation

Frequently asked questions

Connect TOPdesk to any app in workflows

Connect TOPdesk to any app in workflows

Connect TOPdesk to any app in workflows

TOPdesk Integrations

TOPdesk triggers and actions

When to use TOPdesk

Use in workflow automation

Frequently asked questions

What triggers does TOPdesk support?

What actions can I run in TOPdesk?

Do I need to write code to automate this?

Is the integration secure?

TOPdesk Integrations

TOPdesk triggers and actions

When to use TOPdesk

Connect TOPdesk to any app in workflows

Use in workflow automation

Frequently asked questions

What triggers does TOPdesk support?

What actions can I run in TOPdesk?

Do I need to write code to automate this?

Is the integration secure?

Connect TOPdesk to any app in workflows

Connect TOPdesk to any app in workflows

Connect TOPdesk to any app in workflows