STEP 1
Connect CXOne Mpower and Microsoft Teams
Save credentials in WEXTL once. We store them encrypted and reuse the authorization across every workflow [3]. No coding or API skills required.
CXOne Mpower and Microsoft Teams Integration
Build communication workflows between CXOne Mpower and Microsoft Teams on a visual canvas — set up data fields sync between apps once and let data flow when events come automatically. Integration will work without code and your team will see the workflow inside WEXTL® builder.
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Learn about CXOne Mpower and Microsoft Teams
Detailed info you need to know about CXOne Mpower and Microsoft Teams integrations in WEXTL. Explore which modules apps support and how you connect them.
CXOne Mpower
Contact-center platform for voice, chat, and agent workforce engagement. [5]
Microsoft Teams
Post messages, manage Teams channels, and automate Microsoft Teams collaboration. [6]
How to connect CXOne Mpower to Microsoft Teams
Set up your CXOne Mpower and Microsoft Teams integration in 3 simple steps [2] — no coding required. Up to 10 minutes setup.
STEP 2
Build a workflow
Paste selected CXOne Mpower and Microsoft Teams nodes onto the canvas [4], or describe what you want and WEXTL wires the flow together with AI Builder.
STEP 3
Map your data
Choose which fields need to sync between CXOne Mpower and Microsoft Teams. Use filters or leverage a JS custom code step in between — everything is on the canvas.
How does the integration between CXOne Mpower and Microsoft Teams work in WEXTL?
WEXTL exposes actions and triggers for CXOne Mpower and Microsoft Teams that help you connect apps and automate repetitive tasks [1]. A trigger is an event that happens, an action — a step that performs when the event has occurred.
CXOne Mpower triggersMicrosoft Teams actions
CXOne Mpower modules
- Accept a Chat ContactAccepts an incoming chat contact.
- Accept a Consult RequestAccepts a consult request from a user.
- Accept a ContactAccepts a contact request or invitation.
- Accept a Work ItemAccepts a work item for processing or review.
- Activate a ChatRestores a chat to an active state.
- Activate a ContactMoves a contact into focus for further actions.
- Add a Chat ContactAdds a new chat contact to the list.
- Add a ContactAdds a chat or SMS contact to the service.
- Add a Reaction to a MessageAdds a reaction to a specified message.
- Add a Tag to a MessageAdds a tag to a specified message.
- Add an Email ContactAdds an incoming email contact to the service.
- Add Custom Data to a ContactAdds custom data to a contact.
- Barge Into a CallBarges into a live call.
- Cancel a Scheduled CallbackCancels a scheduled callback.
- Change Inbox Assignee for a ContactChanges the inbox assignee for a specific contact.
- Change Routing Queue for a ContactChanges the routing queue for a specific contact.
- Close an Agent ContactCloses an existing agent contact in the contact management system.
- Coach an AgentCoaches an agent on a live call.
- Consult an AgentDials an agent to consult on a matter.
- Continue a Reskill CallContinues or cancels a reskill call.
- Create a MessageCreates a new message in DFO.
- Create a Note from a MessageCreates a new note from a message.
- Create an Independent CallDials an independent call through the service.
- Create an Outbound EmailCreates an outbound email contact.
- Create an Outbound SMSCreates an outbound SMS contact in the system.
- Delete a MessageDeletes a message by its ID.
- Delete a NoteDeletes a note from a message.
- Delete a ReactionDeletes a reaction from a message in a communication platform.
- Dial a Phone NumberDials an outbound phone call.
- Dial a Scheduled CallbackDials a scheduled callback for the specified service or entity.
- Dial a SkillDials a skill to initiate a call or interaction with the specified skill.
- Dial an Agent PhoneDials an agent's phone within the system.
- Dial an Agent QueueDials an agent’s personal queue.
- End a CallEnds a call in the specified service.
- End a Chat ContactEnds a chat contact interaction in the service.
- End a ContactEnds a contact.
- End a Voicemail ContactEnds a voicemail contact.
- End a Work ItemEnds a work item.
- End an Agent Phone CallEnds the agent's phone call.
- End an Agent SessionEnds an agent session in the system.
- End an Email ContactEnds an email contact for a specific user or account.
- Forward an EmailForwards an email.
- Get a MessageRetrieves a message by its ID.
- Get Contact DetailsRetrieves contact details from the service.
- Get Contact PaginationRetrieves paginated contact details.
- Get MessagesRetrieves a list of messages based on specified filters.
- Get the Next Agent EventRetrieves the next agent event from the service.
- Hold a CallPlaces a call on hold.
- Hold a ContactPuts a contact on hold for processing or verification.
- Hold a Work ItemPlaces a hold on a work item, preventing further processing until the hold is released.
Microsoft Teams modules
- Add a Team MemberAdds a new Team Member.
- Answer a CallExecutes “Answer a Call” against the connected service API.
- Archive a ChannelArchives the selected Channel.
- Archive a TeamArchives the selected Team.
- Cancel a TownhallCancels the selected Townhall.
- Cancel a WebinarCancels the selected Webinar.
- Clone a TeamClones the selected Team.
- Create a CallCreates a new Call.
- Create a ChannelCreates a new Channel.
- Create a Learning Course ActivityCreates a new Learning Course Activity.
- Create a Learning ProviderCreates a new Learning Provider.
- Create a TeamCreates a new Team.
- Create a TownhallCreates a new townhall.
- Create a WebinarCreates a new webinar.
- Create an Audio Routing GroupCreates a new audio routing group.
- Create an Online MeetingCreates a new Online Meeting.
- Delete a ChannelDeletes the selected Channel.
- Delete a Learning ContentDeletes the selected Learning Content.
- Delete a Learning Course ActivityDeletes the selected Learning Course Activity.
- Delete a Learning ProviderDeletes the selected Learning Provider.
- Delete a Team MemberDeletes the selected Team Member.
- Delete an Audio Routing GroupDeletes the selected Audio Routing Group.
- Delete an Online MeetingDeletes the selected Online Meeting.
- Hang a CallExecutes “Hang a Call” against the connected service API.
- Invite a Call ParticipantsInvites the selected Call Participants.
- Keep a Call AliveExecutes “Keep a Call Alive” against the connected service API.
- List Ad Hoc Call RecordingsRetrieves a list of ad hocCall Recordings.
- List Ad Hoc Call TranscriptsRetrieves a list of ad hocCall Transcripts.
- List Attendance ReportsRetrieves a list of attendance reports.
- List Audio Routing GroupsRetrieves a list of audio Routing Groups.
- List Call ParticipantsRetrieves a list of call Participants.
- List Call RecordsRetrieves a list of call Records.
- List Call Records ParticipantsRetrieves a list of call Records Participants.
- List Call SessionsRetrieves a list of call Sessions.
- List ChannelsRetrieves a list of channels.
- List Direct Routing CallsRetrieves a list of direct Routing Calls.
- List Learning ContentsRetrieves a list of learning Contents.
- List Learning Course ActivityRetrieves a list of learning Course Activity.
- List Learning ProviderRetrieves a list of learning provider.
- List MembersRetrieves a list of members.
- List Online Meeting MessagesRetrieves a list of online Meeting Messages.
- List Online Meeting RecordsRetrieves a list of online Meeting Records.
- List PSTN CallsRetrieves a list of pSTN Calls.
- List TeamsRetrieves a list of teams.
- List TownhallsRetrieves a list of townhalls.
- List TranscriptsRetrieves a list of transcripts.
- List WebinarsRetrieves a list of webinars.
- Make an API CallPerforms an arbitrary authorized API call.
- Publish a TownhallPublishes a Townhall.
- Publish a WebinarPublishes a Webinar.
Explore alternative integrations
There are other apps [9] supported by WEXTL that can be paired with CXOne Mpower and Microsoft Teams integrations. Pick any from the list below if the current combination isn't the one you need.
Frequently asked questions
Common questions about connecting CXOne Mpower and Microsoft Teams.
Connect your CXOne Mpower and Microsoft Teams accounts once, pick a trigger in one app and an action in the other, then map the fields so data flows automatically between them. [3]
Example: when CXOne Mpower's "Watch Contacts" fires, WEXTL can "Add a Team Member" in Microsoft Teams. CXOne Mpower has 2 triggers (including Watch Contacts and Watch Messages); Microsoft Teams has 84 actions (including Add a Team Member, Answer a Call, and Archive a Channel). Add filters and transforms between steps when you need them. [1]
Yes — the integration works in both directions. Use each app's triggers to start a workflow and the other app's actions to update it. [2]
No. CXOne Mpower-to-Microsoft Teams automations are built visually on the canvas. You can optionally add custom JavaScript with Functions when you need advanced logic. [4]
Yes. Trigger-based automations start the moment CXOne Mpower (or Microsoft Teams) fires a new event — webhook-backed apps run within seconds, and polling-only apps re-check on a schedule you control. [7]
A first automation typically takes 5–10 minutes: connect each app's credential once, drop a trigger + action onto the canvas, map the fields, and turn the workflow on.
You can build your CXOne Mpower + Microsoft Teams automation on a 3-day trial with every feature unlocked. Cancel anytime. For your protection, a small deposit is charged to your card when your trial starts. It counts toward your first payment and is non-refundable. [8]
References
List of sources used to gather information about the CXOne Mpower and Microsoft Teams integration.
- CXOne Mpower and Microsoft Teams integration source code, module specs and credentials implementation.
- Our CXOne Mpower and Microsoft Teams integration documentation, structured input and output parameters, scopes, and authentication methods.
- Official vendor API documentation for CXOne Mpower and Microsoft Teams — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
- WEXTL® visual workflow builder, anonymized data from our technical support team.
- CXOne Mpower integration information
- Microsoft Teams integration information
- WEXTL® Scheduling
- WEXTL® Pricing and Trial
- WEXTL® Apps Library