STEP 1
Connect CXOne Mpower and RingCentral
Save credentials in WEXTL once. We store them encrypted and reuse the authorization across every workflow [3]. No coding or API skills required.
CXOne Mpower and RingCentral Integration
Connect CXOne Mpower and RingCentral to automate communication workflows. Trigger events from one app, run actions in the other and use AI to make smart decisions. Integrate apps in 3 simple steps - no code required.
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Learn about CXOne Mpower and RingCentral
Detailed info you need to know about CXOne Mpower and RingCentral integrations in WEXTL. Explore which modules apps support and how you connect them.
CXOne Mpower
Contact-center platform for voice, chat, and agent workforce engagement. [5]
RingCentral
Cloud communications — calls, SMS, meetings, team messaging, and fax. [6]
How to connect CXOne Mpower to RingCentral
Set up your CXOne Mpower and RingCentral integration in 3 simple steps [2] — no coding required. Up to 10 minutes setup.
STEP 2
Build a workflow
Paste selected CXOne Mpower and RingCentral nodes onto the canvas [4], or describe what you want and WEXTL wires the flow together with AI Builder.
STEP 3
Map your data
Choose which fields need to sync between CXOne Mpower and RingCentral. Use filters or leverage a JS custom code step in between — everything is on the canvas.
How does the integration between CXOne Mpower and RingCentral work in WEXTL?
WEXTL exposes actions and triggers for CXOne Mpower and RingCentral that help you connect apps and automate repetitive tasks [1]. A trigger is an event that happens, an action — a step that performs when the event has occurred.
CXOne Mpower triggersRingCentral actions
CXOne Mpower modules
- Accept a Chat ContactAccepts an incoming chat contact.
- Accept a Consult RequestAccepts a consult request from a user.
- Accept a ContactAccepts a contact request or invitation.
- Accept a Work ItemAccepts a work item for processing or review.
- Activate a ChatRestores a chat to an active state.
- Activate a ContactMoves a contact into focus for further actions.
- Add a Chat ContactAdds a new chat contact to the list.
- Add a ContactAdds a chat or SMS contact to the service.
- Add a Reaction to a MessageAdds a reaction to a specified message.
- Add a Tag to a MessageAdds a tag to a specified message.
- Add an Email ContactAdds an incoming email contact to the service.
- Add Custom Data to a ContactAdds custom data to a contact.
- Barge Into a CallBarges into a live call.
- Cancel a Scheduled CallbackCancels a scheduled callback.
- Change Inbox Assignee for a ContactChanges the inbox assignee for a specific contact.
- Change Routing Queue for a ContactChanges the routing queue for a specific contact.
- Close an Agent ContactCloses an existing agent contact in the contact management system.
- Coach an AgentCoaches an agent on a live call.
- Consult an AgentDials an agent to consult on a matter.
- Continue a Reskill CallContinues or cancels a reskill call.
- Create a MessageCreates a new message in DFO.
- Create a Note from a MessageCreates a new note from a message.
- Create an Independent CallDials an independent call through the service.
- Create an Outbound EmailCreates an outbound email contact.
- Create an Outbound SMSCreates an outbound SMS contact in the system.
- Delete a MessageDeletes a message by its ID.
- Delete a NoteDeletes a note from a message.
- Delete a ReactionDeletes a reaction from a message in a communication platform.
- Dial a Phone NumberDials an outbound phone call.
- Dial a Scheduled CallbackDials a scheduled callback for the specified service or entity.
- Dial a SkillDials a skill to initiate a call or interaction with the specified skill.
- Dial an Agent PhoneDials an agent's phone within the system.
- Dial an Agent QueueDials an agent’s personal queue.
- End a CallEnds a call in the specified service.
- End a Chat ContactEnds a chat contact interaction in the service.
- End a ContactEnds a contact.
- End a Voicemail ContactEnds a voicemail contact.
- End a Work ItemEnds a work item.
- End an Agent Phone CallEnds the agent's phone call.
- End an Agent SessionEnds an agent session in the system.
- End an Email ContactEnds an email contact for a specific user or account.
- Forward an EmailForwards an email.
- Get a MessageRetrieves a message by its ID.
- Get Contact DetailsRetrieves contact details from the service.
- Get Contact PaginationRetrieves paginated contact details.
- Get MessagesRetrieves a list of messages based on specified filters.
- Get the Next Agent EventRetrieves the next agent event from the service.
- Hold a CallPlaces a call on hold.
- Hold a ContactPuts a contact on hold for processing or verification.
- Hold a Work ItemPlaces a hold on a work item, preventing further processing until the hold is released.
RingCentral modules
- Add Blocked/Allowed NumberUpdates either blocked or allowed phone number list with a new phone number.
- Archive a TeamChanges the status of the specified team to 'Archived'.
- Cancel RingOut CallCancels a 2-legged RingOut call.
- Complete a ChatCompletes a task in the specified chat.
- Create a Call Handling RuleCreates a custom call handling rule for a particular caller ID.
- Create a Call RecordingStarts a new call recording for a call party.
- Create a ChatCreates a task in the specified chat.
- Create a Company Call Handling RuleCreates call handling rule on account level.
- Create a Company Message TemplateCreates a new text message template on a company level.
- Create a Custom Company GreetingCreates a custom company greeting.
- Create a Custom User GreetingCreates custom greeting for an extension user.
- Create a Fax MessageCreates and sends/re-sends a fax message.
- Create a Forwarding NumberAdds a new forwarding number to the forwarding number list.
- Create a TeamCreates a team, and adds a list of people to the team.
- Create a User Message TemplateCreates a user personal text message template.
- Create a WebinarCreates a new webinar.
- Create a Webinar SessionCreates a new Session for a given Webinar.
- Create an EventCreates a new calendar event.
- Create an IVR PromptsCreates a new IVR prompt.
- Delete a Call Handling RuleDeletes a custom call handling rule by a particular ID.
- Delete a ChatDeletes the specified task.
- Delete a Company Call Handling RuleDeletes a company custom call handling rule by a particular ID.
- Delete a Company Message TemplateDeletes a company text message template.
- Delete a Forwarding NumberDeletes a forwarding number from the forwarding number list by its ID.
- Delete a MessageDeletes an individual message record.
- Delete a Session InviteeDelete a Session Invitee information by ID.
- Delete a TeamDeletes the specified team.
- Delete a User Message TemplateDeletes a user personal text message template.
- Delete a WebinarDeletes a Webinar by ID.
- Delete a Webinar SessionDelete a Webinar Session by ID.
- Delete an EventDeletes the specified calendar event.
- Delete an IVR PromptDeletes an IVR prompt by ID.
- Delete Blocked/Allowed NumberDeletes blocked or allowed phone number by their ID.
- Delete ConversationDeletes conversation by conversation ID.
- Delete User Call RecordDeletes filtered call log records.
- End a Call SessionDrops a call session.
- Get a Call Handling RuleReturns a call handling rule by ID.
- Get a Call QueueReturns basic information on a call queue group extension.
- Get a Call Session StatusReturns the status of a call session by ID.
- Get a ChatReturns information about a chat by ID.
- Get a ChatReturns information about the specified task.
- Get a Company Call Handling RuleReturns a company call handling rule by ID.
- Get a Company Message TemplateReturns a company text message template by ID.
- Get a ConversationReturns information about the specified conversation.
- Get a Custom GreetingReturns a custom user greeting by ID.
- Get a Forwarding NumberReturns a specific forwarding number.
- Get a MessageReturns an individual message record.
- Get a Session InviteeReturns a Session Invitee information by ID.
- Get a TeamReturns information about the specified team.
- Get a User Message TemplateReturns a user personal text message template by ID.
Explore alternative integrations
There are other apps [9] supported by WEXTL that can be paired with CXOne Mpower and RingCentral integrations. Pick any from the list below if the current combination isn't the one you need.
Frequently asked questions
Common questions about connecting CXOne Mpower and RingCentral.
Connect your CXOne Mpower and RingCentral accounts once, pick a trigger in one app and an action in the other, then map the fields so data flows automatically between them. [3]
Example: when CXOne Mpower's "Watch Contacts" fires, WEXTL can "Add Blocked/Allowed Number" in RingCentral. CXOne Mpower has 2 triggers (including Watch Contacts and Watch Messages); RingCentral has 130 actions (including Add Blocked/Allowed Number, Archive a Team, and Cancel RingOut Call). Add filters and transforms between steps when you need them. [1]
Yes — the integration works in both directions. Use each app's triggers to start a workflow and the other app's actions to update it. [2]
No. CXOne Mpower-to-RingCentral automations are built visually on the canvas. You can optionally add custom JavaScript with Functions when you need advanced logic. [4]
Yes. Trigger-based automations start the moment CXOne Mpower (or RingCentral) fires a new event — webhook-backed apps run within seconds, and polling-only apps re-check on a schedule you control. [7]
A first automation typically takes 5–10 minutes: connect each app's credential once, drop a trigger + action onto the canvas, map the fields, and turn the workflow on.
You can build your CXOne Mpower + RingCentral automation on a 3-day trial with every feature unlocked. Cancel anytime. For your protection, a small deposit is charged to your card when your trial starts. It counts toward your first payment and is non-refundable. [8]
References
List of sources used to gather information about the CXOne Mpower and RingCentral integration.
- CXOne Mpower and RingCentral integration source code, module specs and credentials implementation.
- Our CXOne Mpower and RingCentral integration documentation, structured input and output parameters, scopes, and authentication methods.
- Official vendor API documentation for CXOne Mpower and RingCentral — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
- WEXTL® visual workflow builder, anonymized data from our technical support team.
- CXOne Mpower integration information
- RingCentral integration information
- WEXTL® Scheduling
- WEXTL® Pricing and Trial
- WEXTL® Apps Library