RingCentral Integration

Cloud communications — calls, SMS, meetings, team messaging, and fax. Use RingCentral as a communication layer for triggering workflows and sending context where it belongs. Start from Watch A2P SMS Bacthes, then follow with Get a Call Handling Rule or Get a Call Queue.

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Supported triggers and actions for RingCentral integration

Triggers can detect changes in RingCentral and run actions that can create, search or modify data inside RingCentral automatically [3] — exactly how you set them.

Watch A2P SMS BacthesWatch for new A2P (Application-to-Person) SMS bacthes.
Watch A2P SMS MessagesWatch for new A2P (Application-to-Person) SMS messages.
Watch Chat TasksWatch for new tasks associated with a chat.
Watch ChatsWatch for new chat events.
Watch ConversationsWatch for new conversations.
Watch MessagesWatch for new incoming sms messages.
Watch TeamsWatch for new teams.
Watch Webinar SessionWatch for new session on a webinar event.
Watch WebinarsWatch for new user webinar events.
Get a Call Handling RuleReturns a call handling rule by ID.
Get a Call QueueReturns basic information on a call queue group extension.
Get a Call Session StatusReturns the status of a call session by ID.
Get a ChatReturns information about a chat by ID.
Get a ChatReturns information about the specified task.
Get a Company Call Handling RuleReturns a company call handling rule by ID.
Get a Company Message TemplateReturns a company text message template by ID.
Get a ConversationReturns information about the specified conversation.
Get a Custom GreetingReturns a custom user greeting by ID.
Get a Forwarding NumberReturns a specific forwarding number.
Get a MessageReturns an individual message record.
Get a Session InviteeReturns a Session Invitee information by ID.
Get a TeamReturns information about the specified team.
Get a User Message TemplateReturns a user personal text message template by ID.
Get a WebinarReturns a Webinar information by ID.
Get a Webinar SessionReturns a Webinar Session by ID.
Get Account Greeting Media ContentReturns account-level greeting media contents.
Get an A2P SMSReturns the details of an A2P SMS message by ID.
Get an A2P SMS BacthReturns information on a message batch.
Get an EventReturns the specified calendar event by ID.
Get an IVR PromptReturns an IVR prompt by ID.
Get Blocked/Allowed NumberReturns blocked or allowed phone number by their ID.
Get Caller Blocking SettingsReturns the current caller blocking settings of a user.
Get Communication Handling StateReturns a communication handling state.
Get Company Business HoursReturns the company business hours schedule.
Get Extension Greeting Media ContentReturns extension-level greeting media contents.
Get Hold Music GreetingReturns a custom hold music greeting for user.
Get IVR Prompt ContentReturns media content of an IVR prompt by ID.
Get RingOut Call StatusReturns a status of a 2-legged RingOut call.
Get User Business HoursReturns the user business hours schedule.
List A2P SMS BatchesReturns the list of A2P batches sent from the current account.
List A2P SMS MessagesReturns the list of outbound/inbound A2P messages sent from/to A2P phone numbers of the current account.
List Account Video MeetingsReturns the list of completed meetings owned by all users of the account.
List Blocked/Allowed Phone NumbersReturns the lists of blocked and allowed phone numbers.
List Call Handling RulesReturns call handling rules of an extension.
List Call QueuesReturns a call queue list.
List Chat TasksReturns the list of tasks of the specified chat.
List ChatsReturns the list of chats where the user is a member and also public teams that can be joined.
List Communication Handling StatesReturns a list of communication handling states.
List Company Call Handling RulesReturns a list of company call handling rules.
List Company Call LogsReturns call log records filtered by parameters specified.
List Company Message TemplatesReturns a list of company text message templates.
List ConversationsReturns the list of conversations where the user is a member.
List Fax Cover PagesReturns fax cover pages available for the current extension.
List Forwarding NumbersReturns the list of extension phone numbers used for call forwarding and call flip.
List InviteesReturns the list of Invitees (co-hosts and panelists in phase 1 and also invited attendees in subsequent phases) of a given Webinar Session.
List IVR PromptsReturns the list of IVR prompts.
List MessagesReturns a list of messages from an extension mailbox.
List Standard GreetingsReturns the list of predefined standard greetings.
List TeamsReturns the list of teams.
List User Active CallsReturns records of all extension calls that are in progress, ordered by start time in descending order.
List User Call LogsReturns call log records filtered by parameters specified.
List User EventsReturns all calendar events created by the current user.
List User Message TemplatesReturns a list of user's personal text message templates.
List Video MeetingsReturns the list of user meetings.
List WebinarsReturns the list of Webinars hosted by a current authorized user.
List Webinars SessionsReturns the list of Webinar Sessions hosted by all company users.
Add Blocked/Allowed NumberUpdates either blocked or allowed phone number list with a new phone number.
Archive a TeamChanges the status of the specified team to 'Archived'.
Cancel RingOut CallCancels a 2-legged RingOut call.
Complete a ChatCompletes a task in the specified chat.
Create a Call Handling RuleCreates a custom call handling rule for a particular caller ID.
Create a Call RecordingStarts a new call recording for a call party.
Create a ChatCreates a task in the specified chat.
Create a Company Call Handling RuleCreates call handling rule on account level.
Create a Company Message TemplateCreates a new text message template on a company level.
Create a Custom Company GreetingCreates a custom company greeting.
Create a Custom User GreetingCreates custom greeting for an extension user.
Create a Fax MessageCreates and sends/re-sends a fax message.
Create a Forwarding NumberAdds a new forwarding number to the forwarding number list.
Create a TeamCreates a team, and adds a list of people to the team.
Create a User Message TemplateCreates a user personal text message template.
Create a WebinarCreates a new webinar.
Create a Webinar SessionCreates a new Session for a given Webinar.
Create an EventCreates a new calendar event.
Create an IVR PromptsCreates a new IVR prompt.
Delete a Call Handling RuleDeletes a custom call handling rule by a particular ID.
Delete a ChatDeletes the specified task.
Delete a Company Call Handling RuleDeletes a company custom call handling rule by a particular ID.
Delete a Company Message TemplateDeletes a company text message template.
Delete a Forwarding NumberDeletes a forwarding number from the forwarding number list by its ID.
Delete a MessageDeletes an individual message record.
Delete a Session InviteeDelete a Session Invitee information by ID.
Delete a TeamDeletes the specified team.
Delete a User Message TemplateDeletes a user personal text message template.
Delete a WebinarDeletes a Webinar by ID.
Delete a Webinar SessionDelete a Webinar Session by ID.
Delete an EventDeletes the specified calendar event.
Delete an IVR PromptDeletes an IVR prompt by ID.
Delete Blocked/Allowed NumberDeletes blocked or allowed phone number by their ID.
Delete ConversationDeletes conversation by conversation ID.
Delete User Call RecordDeletes filtered call log records.
End a Call SessionDrops a call session.
Hold a Call PartyPuts the party to stand-alone mode and starts to play Hold Music according to configuration & state to peers.
Join a TeamAdds the current user to the specified team.
Leave a TeamRemoves the current user from the specified team.
Make a Call OutCreates a new CallOut telephony session.
Make an API CallPerform an arbitrary authorized API request.
Make RingOut CallMakes a 2-legged RingOut call.
Pause/Resume RecordingPerforms the recording operation.
Pick a CallPicks up a call parked to the specified Park Location group.
Reply a Call with TextReplies with text/pattern without picking up a call.
Send A2P SMSAllows to send high volume of A2P (Application-to-Person) SMS messages (in message batches).
Send an MMSCreates and sends a new media message or multiple messages.
Send an SMSCreates and sends a new text message or multiple messages.
Start Conference Call SessionInitiates a conference call session.
Sync Company Call LogsSynchronizes company call log records.
Sync MessageSynchronizes messages.
Sync User Call LogsSynchronizes the user call log records.
Un-hold a Call PartyBrings a party back into a call and stops to play Hold Music.
Unarchive a TeamChanges the status of the specified team to 'Active'.
Update a Blocked/Allowed NumberUpdates blocked or allowed phone number by their ID.
Update a Call Handling RuleUpdates a custom call handling rule for a particular caller ID.
Update a Call QueueUpdates information on a call queue group extension.
Update a Caller Blocking SettingsUpdates the current caller blocking settings of a user.
Update a ChatUpdates the specified task by ID.
Update a Communication Handling StateUpdates a communication handling state condition.
Update a Company Business HoursUpdates the company business hours schedule.
Update a Company Call Handling RuleUpdates a company call handling rule.
Update a Company Message TemplateUpdates a company text message template.
Update a Forwarding NumberUpdates the existing forwarding number from the forwarding number list.
Update a MessageUpdates a message by a proviced ID).
Update a Session InviteeUpdate a Session Invitee information by ID.
Update a TeamUpdates the properties of the specified team.
Update a User Business HoursUpdates the user business hours schedule.
Update a User Message TemplateUpdates a user personal text message template.
Update a WebinarUpdate a webinar properties with a specified ID.
Update a Webinar SessionUpdates a Webinar Session.
Update an EventUpdate an existing calendar event by a provided Id.
Update an IVR PromptsUpdates an IVR prompt by ID.

How to integrate RingCentral in automation workflow?

3 simple steps to make your RingCentral connected with other apps in automation workflows on WEXTL. Up to 10 minutes integration set up.

STEP 1

Select RingCentral in workflow

Pick RingCentral app in the workflow builder [4] - just one click to select the app.

STEP 2

Connect RingCentral

When prompted, authorize access to RingCentral in WEXTL once. RingCentral credentials are encrypted and never shared with WEXTL. Authorization will be reused in any future API calls [3].

WEXTL wants to integrate with your RingCentral account. Approve?

STEP 3

Build a workflow

Build your workflow with RingCentral yourself or with WEXTL® AI Builder. Connect RingCentral to any available integrations [5], or use HTTP node to go beyond them.

RingCentral

How RingCentral connects and integrates with WEXTL

Save and approve your credentials once — WEXTL® stores authorization information encrypted and reuses the authentication whenever RingCentral app is called in workflows. That allows your communication automations to run without your attention, per defined schedule [7]. Explore documentation [6] for a detailed list of fields that RingCentral supports.

Full RingCentral API documentation

The following table illustrates what fields RingCentral integration require during authorization flow inside our workflow builder [4].

Demonstration of RingCentral connection step inside WEXTL Workflow Builder [4].

Field	Type	Help
Client IDRequired	text	Go to `https://developers.ringcentral.com`, Create your app in the Developer Console; RingCentral provisions the Client ID on the app dashboard.
Client SecretRequired	password	Copy your client secret alongside your client ID.

Connect RingCentral to popular apps on WEXTL

Enter a name of the other app you want to sync with RingCentral below. Click on selected app to explore integration options with RingCentral. If the app you search for is not available in WEXTL yet, you can use HTTP node [10] instead to integrate it directly.

Example automation with RingCentral integration

Select Watch A2P SMS Messages trigger from RingCentral - this will be a starting point in your automation. Whenever event happens in RingCentral, workflow will start [7] from Watch A2P SMS Messages node.

Search for Create a Company Message Template, connect it as the next step of integration sequence. You can use filters between Watch A2P SMS Messages and Create a Company Message Template, so only important data pass from Watch A2P SMS Messages to the next step. WEXTL gives you full control over the process of RingCentral automation. All parts of workflow are visible on the canvas [4].

RingCentral on WEXTL has 139 modules for combining communication automations. Explore RingCentral documentation for more.

RingCentral

Watch A2P SMS Messages

CXOne Mpower

Performs action

CXOne Mpower

Triggers

RingCentral

Create a Company Message Template

Demonstration of how visual RingCentral automation [6] looks in WEXTL.

Frequently asked questions

Common questions about automating RingCentral in your workflows.

RingCentral has 9 triggers, including "Watch A2P SMS Bacthes", "Watch A2P SMS Messages", and "Watch Chat Tasks", and more. Triggers are start points of the workflow, and automations may start from them.

Integration has 130 actions, including "Get a Call Handling Rule", "Get a Call Queue", and "Get a Call Session Status", and more. Refer to our RingCentral Documentation for detailed inputs and outputs.

No. Most automations are built visually on the canvas by picking triggers, actions, and mapping fields. You can add custom JavaScript with Functions when advanced logic is needed — but our customers do that in rare cases [4].

Yes. Connections are authenticated per account, credentials are encrypted at rest, and you can enforce approvals and team-level access controls on any automation.

The RingCentral integration on WEXTL runs directly on its vendor public API — every field name, authentication method, and rate limit is controlled by RingCentral official API and covered in documentation [3]. WEXTL handles the request signing and pagination for you.

Absolutely. Where RingCentral provides native webhooks, you can use instant triggers to eliminate polling delay. For custom webhooks, WEXTL offers Custom Webhook node, so you can start automation whenever RingCentral or any other service sends event to webhook URL.

WEXTL is an AI-first visual canvas. The platform allows you to describe automation in plain text — and AI will wire nodes for RingCentral inside the workflow builder [4]. You can also use built-in workflow nodes (AI Agent, Human in the Loop, Condition, Aggregate Results) in pair with RingCentral modules to craft complex integration flows with branches, filtering, and conditional logic. There are absolutely no limits of what you can build.

References

List of sources used to gather information about the RingCentral integration.

RingCentral integration source code, module specs and credentials implementation.
Internal RingCentral integration documentation, structured input and output parameters, scopes, and authentication methods.
Official RingCentral vendor API documentation — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
WEXTL® Visual Workflow Builder, anonymized data from our technical support team.
WEXTL® Apps Library
WEXTL® RingCentral App Documentation
WEXTL® Workflow Scheduler
WEXTL® HTTP node documentation

RingCentral Integration

Supported triggers and actions for RingCentral integration