STEP 1
Connect CXOne Mpower and Zoom
Save credentials in WEXTL once. We store them encrypted and reuse the authorization across every workflow [3]. No coding or API skills required.
CXOne Mpower and Zoom Integration
Connect CXOne Mpower and Zoom to automate communication workflows. Trigger events from one app, run actions in the other and use AI to make smart decisions. Integrate apps in 3 simple steps - no code required.
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Learn about CXOne Mpower and Zoom
Detailed info you need to know about CXOne Mpower and Zoom integrations in WEXTL. Explore which modules apps support and how you connect them.
CXOne Mpower
Contact-center platform for voice, chat, and agent workforce engagement. [5]
How to connect CXOne Mpower to Zoom
Set up your CXOne Mpower and Zoom integration in 3 simple steps [2] — no coding required. Up to 10 minutes setup.
STEP 2
Build a workflow
Paste selected CXOne Mpower and Zoom nodes onto the canvas [4], or describe what you want and WEXTL wires the flow together with AI Builder.
STEP 3
Map your data
Choose which fields need to sync between CXOne Mpower and Zoom. Use filters or leverage a JS custom code step in between — everything is on the canvas.
How does the integration between CXOne Mpower and Zoom work in WEXTL?
WEXTL exposes actions and triggers for CXOne Mpower and Zoom that help you connect apps and automate repetitive tasks [1]. A trigger is an event that happens, an action — a step that performs when the event has occurred.
CXOne Mpower triggersZoom actions
CXOne Mpower modules
- Accept a Chat ContactAccepts an incoming chat contact.
- Accept a Consult RequestAccepts a consult request from a user.
- Accept a ContactAccepts a contact request or invitation.
- Accept a Work ItemAccepts a work item for processing or review.
- Activate a ChatRestores a chat to an active state.
- Activate a ContactMoves a contact into focus for further actions.
- Add a Chat ContactAdds a new chat contact to the list.
- Add a ContactAdds a chat or SMS contact to the service.
- Add a Reaction to a MessageAdds a reaction to a specified message.
- Add a Tag to a MessageAdds a tag to a specified message.
- Add an Email ContactAdds an incoming email contact to the service.
- Add Custom Data to a ContactAdds custom data to a contact.
- Barge Into a CallBarges into a live call.
- Cancel a Scheduled CallbackCancels a scheduled callback.
- Change Inbox Assignee for a ContactChanges the inbox assignee for a specific contact.
- Change Routing Queue for a ContactChanges the routing queue for a specific contact.
- Close an Agent ContactCloses an existing agent contact in the contact management system.
- Coach an AgentCoaches an agent on a live call.
- Consult an AgentDials an agent to consult on a matter.
- Continue a Reskill CallContinues or cancels a reskill call.
- Create a MessageCreates a new message in DFO.
- Create a Note from a MessageCreates a new note from a message.
- Create an Independent CallDials an independent call through the service.
- Create an Outbound EmailCreates an outbound email contact.
- Create an Outbound SMSCreates an outbound SMS contact in the system.
- Delete a MessageDeletes a message by its ID.
- Delete a NoteDeletes a note from a message.
- Delete a ReactionDeletes a reaction from a message in a communication platform.
- Dial a Phone NumberDials an outbound phone call.
- Dial a Scheduled CallbackDials a scheduled callback for the specified service or entity.
- Dial a SkillDials a skill to initiate a call or interaction with the specified skill.
- Dial an Agent PhoneDials an agent's phone within the system.
- Dial an Agent QueueDials an agent’s personal queue.
- End a CallEnds a call in the specified service.
- End a Chat ContactEnds a chat contact interaction in the service.
- End a ContactEnds a contact.
- End a Voicemail ContactEnds a voicemail contact.
- End a Work ItemEnds a work item.
- End an Agent Phone CallEnds the agent's phone call.
- End an Agent SessionEnds an agent session in the system.
- End an Email ContactEnds an email contact for a specific user or account.
- Forward an EmailForwards an email.
- Get a MessageRetrieves a message by its ID.
- Get Contact DetailsRetrieves contact details from the service.
- Get Contact PaginationRetrieves paginated contact details.
- Get MessagesRetrieves a list of messages based on specified filters.
- Get the Next Agent EventRetrieves the next agent event from the service.
- Hold a CallPlaces a call on hold.
- Hold a ContactPuts a contact on hold for processing or verification.
- Hold a Work ItemPlaces a hold on a work item, preventing further processing until the hold is released.
Zoom modules
- Add a Calendar Resource to a Calendar ServiceAdds a Calendar Resource to a Calendar Service.
- Add a Client Code to a Call HistoryAdds a Client Code to a Call History.
- Add a Client Code to a Call LogAdds a Client Code to a Call Log.
- Add a Comment to a TaskAdds a Comment to a Task.
- Add a Custom EmojiAdds a Custom Emoji.
- Add a Digital Signage Content FolderAdds a Digital Signage Content Folder.
- Add a Digital Signage Image or VideoAdds a Digital Signage Image or Video.
- Add a Digital Signage Library PlaylistAdds a Digital Signage Library Playlist.
- Add a Digital Signage URLAdds a Digital Signage URL.
- Add a Legal Hold MatterAdds a Legal Hold Matter.
- Add a LocationAdds a Location.
- Add a Meeting AppAdds a Meeting App.
- Add a Meeting RegistrantAdds a Meeting Registrant.
- Add a New DeviceAdds a New Device.
- Add a Policy Subsetting to a Call QueueAdds a Policy Subsetting to a Call Queue.
- Add a Site SettingAdds a Site Setting.
- Add a User's Profile SettingAdds a User's Profile Setting.
- Add a User's Shared Access SettingAdds a User's Shared Access Setting.
- Add a User's TSP AccountAdds a User's TSP Account.
- Add a Webinar RegistrantAdds a Webinar Registrant.
- Add a Workspace PhotoAdds a Workspace Photo.
- Add a Zoom RoomAdds a Zoom Room.
- Add an Audio Item for Text to Speech ConversionAdds an Audio Item for Text to Speech Conversion.
- Add Assignees to a TaskAdds assignees to a Task.
- Add AssistantsAdds assistants.
- Add Audio ItemsAdds audio Items.
- Add BYOC Phone NumbersAdds bYOC Phone Numbers.
- Add Call Queue SettingAdds call Queue Setting.
- Add Channel Members to a Mention GroupAdds channel Members to a Mention Group.
- Add Collaborators to a TaskAdds collaborators to a Task.
- Add Contact Group MembersAdds contact Group Members.
- Add Customized Outbound Caller ID Phone NumbersAdds customized Outbound Caller ID Phone Numbers.
- Add Group AdminsAdds group Admins.
- Add Group MembersAdds group Members.
- Add IM Directory Group MembersAdds iM Directory Group Members.
- Add Members to a Call QueueAdds members to a Call Queue.
- Add Members to a Custom GroupAdds members to a Custom Group.
- Add Members to a Shared SpaceAdds members to a Shared Space.
- Add or Remove a BookmarkAdds or Remove a Bookmark.
- Add or Remove Event Co EditorsAdds or Remove Event Co Editors.
- Add or Update a Workspace Floor MapAdds or Update a Workspace Floor Map.
- Add PanelistsAdds panelists.
- Add Phone Numbers for Users' Customized Outbound Caller IDAdds phone Numbers for Users' Customized Outbound Caller ID.
- Add Session ReservationsAdds session Reservations.
- Add User Call Forward SettingAdds user Call Forward Setting.
- Add VOD Channel VideosAdds vOD Channel Videos.
- Add Zoom Rooms Background Image Library ContentAdds zoom Rooms Background Image Library Content.
- Add Zoom Rooms Background Image Library FolderAdds zoom Rooms Background Image Library Folder.
- Apply Classification to WhiteboardPerforms the classification to Whiteboard operation.
- Assign a Device to a GroupAssigns a Device to a Group.
Explore alternative integrations
There are other apps [9] supported by WEXTL that can be paired with CXOne Mpower and Zoom integrations. Pick any from the list below if the current combination isn't the one you need.
Frequently asked questions
Common questions about connecting CXOne Mpower and Zoom.
Connect your CXOne Mpower and Zoom accounts once, pick a trigger in one app and an action in the other, then map the fields so data flows automatically between them. [3]
Example: when CXOne Mpower's "Watch Contacts" fires, WEXTL can "Add a Calendar Resource to a Calendar Service" in Zoom. CXOne Mpower has 2 triggers (including Watch Contacts and Watch Messages); Zoom has 977 actions (including Add a Calendar Resource to a Calendar Service, Add a Client Code to a Call History, and Add a Client Code to a Call Log). Add filters and transforms between steps when you need them. [1]
Yes — the integration works in both directions. Use each app's triggers to start a workflow and the other app's actions to update it. [2]
No. CXOne Mpower-to-Zoom automations are built visually on the canvas. You can optionally add custom JavaScript with Functions when you need advanced logic. [4]
Yes. Trigger-based automations start the moment CXOne Mpower (or Zoom) fires a new event — webhook-backed apps run within seconds, and polling-only apps re-check on a schedule you control. [7]
A first automation typically takes 5–10 minutes: connect each app's credential once, drop a trigger + action onto the canvas, map the fields, and turn the workflow on.
You can build your CXOne Mpower + Zoom automation on a 3-day trial with every feature unlocked. Cancel anytime. For your protection, a small deposit is charged to your card when your trial starts. It counts toward your first payment and is non-refundable. [8]
References
List of sources used to gather information about the CXOne Mpower and Zoom integration.
- CXOne Mpower and Zoom integration source code, module specs and credentials implementation.
- Our CXOne Mpower and Zoom integration documentation, structured input and output parameters, scopes, and authentication methods.
- Official vendor API documentation for CXOne Mpower and Zoom — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
- WEXTL® visual workflow builder, anonymized data from our technical support team.
- CXOne Mpower integration information
- Zoom integration information
- WEXTL® Scheduling
- WEXTL® Pricing and Trial
- WEXTL® Apps Library