STEP 1
Select Drift in workflow
Pick Drift app in the workflow builder [4] - just one click to select the app.
Drift Integration
Manage Drift contacts, conversations, accounts, and users from your workflows. Connect Drift conversations to the systems your team already uses every day. When Watch Drift Events lands, react with Get Account or Get Booked Meetings.
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- Data Encryption
- 2FA
- Local Data Region
Supported triggers and actions for Drift integration
Triggers can detect changes in Drift and run actions that can create, search or modify data inside Drift automatically [3] — exactly how you set them.
- Watch Drift EventsTriggers when Drift delivers a subscribed event to the inbound URL.
- Watch Updated ConversationsTriggers when a conversation is created, updated, or receives a new message.
- Get AccountReturns account.
- Get Booked MeetingsReturns booked Meetings.
- Get ContactReturns contact.
- Get ConversationReturns conversation.
- Get Conversation AttachmentReturns conversation Attachment.
- Get Conversation JSON TranscriptReturns conversation JSON Transcript.
- Get Conversation StatsReturns conversation Stats.
- Get Conversation TranscriptReturns conversation Transcript.
- Get SCIM UserReturns sCIM User.
- Get Token InfoReturns token Info.
- Get UserReturns user.
- Get Users by IDReturns users by ID.
- List AccountsRetrieves a list of accounts.
- List ContactsRetrieves a list of contacts.
- List Conversation MessagesRetrieves a list of conversation Messages.
- List Conversational Landing PagesRetrieves a list of conversational Landing Pages.
- List ConversationsRetrieves a list of conversations.
- List Custom AttributesRetrieves a list of custom Attributes.
How to integrate Drift in automation workflow?
3 simple steps to make your Drift connected with other apps in automation workflows on WEXTL. Up to 10 minutes integration set up.
STEP 2
Connect Drift
When prompted, authorize access to Drift in WEXTL once. Drift credentials are encrypted and never shared with WEXTL. Authorization will be reused in any future API calls [3].
WEXTL wants to integrate with your Drift account. Approve?
STEP 3
Build a workflow
Build your workflow with Drift yourself or with WEXTL® AI Builder. Connect Drift to any available integrations [5], or use HTTP node to go beyond them.
Drift
How Drift connects and integrates with WEXTL
Save and approve your credentials once — WEXTL® stores authorization information encrypted and reuses the authentication whenever Drift app is called in workflows. That allows your communication automations to run without your attention, per defined schedule [7]. Explore documentation [6] for a detailed list of fields that Drift supports.
The following table illustrates what fields Drift integration require during authorization flow inside our workflow builder [4].
Connect Drift
Access Token*Text
••••••••
Demonstration of Drift connection step inside WEXTL Workflow Builder [4].
| Field | Type | Help |
|---|---|---|
Access TokenRequired | password | Personal access token from your app. Sent as a Bearer token. Treat it like a password. |
Connect Drift to popular apps on WEXTL
Enter a name of the other app you want to sync with Drift below. Click on selected app to explore integration options with Drift. If the app you search for is not available in WEXTL yet, you can use HTTP node [10] instead to integrate it directly.
Example automation with Drift integration
Select Watch Updated Conversations trigger from Drift - this will be a starting point in your automation. Whenever event happens in Drift, workflow will start [7] from Watch Updated Conversations node.
Search for Create Conversation, connect it as the next step of integration sequence. You can use filters between Watch Updated Conversations and Create Conversation, so only important data pass from Watch Updated Conversations to the next step. WEXTL gives you full control over the process of Drift automation. All parts of workflow are visible on the canvas [4].
Drift on WEXTL has 44 modules for combining communication automations. Explore Drift documentation for more.
Drift
Watch Updated Conversations
Aircall
Performs action
OR
Aircall
Triggers
Drift
Create Conversation
Demonstration of how visual Drift automation [6] looks in WEXTL.
Frequently asked questions
Common questions about automating Drift in your workflows.
Drift has 2 triggers, including "Watch Drift Events" and "Watch Updated Conversations". Triggers are start points of the workflow, and automations may start from them.
Integration has 42 actions, including "Get Account", "Get Booked Meetings", and "Get Contact", and more. Refer to our Drift Documentation for detailed inputs and outputs.
No. Most automations are built visually on the canvas by picking triggers, actions, and mapping fields. You can add custom JavaScript with Functions when advanced logic is needed — but our customers do that in rare cases [4].
Yes. Connections are authenticated per account, credentials are encrypted at rest, and you can enforce approvals and team-level access controls on any automation.
The Drift integration on WEXTL runs directly on its vendor public API — every field name, authentication method, and rate limit is controlled by Drift official API and covered in documentation [3]. WEXTL handles the request signing and pagination for you.
Absolutely. Where Drift provides native webhooks, you can use instant triggers to eliminate polling delay. For custom webhooks, WEXTL offers Custom Webhook node, so you can start automation whenever Drift or any other service sends event to webhook URL.
WEXTL is an AI-first visual canvas. The platform allows you to describe automation in plain text — and AI will wire nodes for Drift inside the workflow builder [4]. You can also use built-in workflow nodes (AI Agent, Human in the Loop, Condition, Aggregate Results) in pair with Drift modules to craft complex integration flows with branches, filtering, and conditional logic. There are absolutely no limits of what you can build.
References
List of sources used to gather information about the Drift integration.
- Drift integration source code, module specs and credentials implementation.
- Internal Drift integration documentation, structured input and output parameters, scopes, and authentication methods.
- Official Drift vendor API documentation — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
- WEXTL® Visual Workflow Builder, anonymized data from our technical support team.
- WEXTL® Apps Library
- WEXTL® Drift App Documentation
- WEXTL® Workflow Scheduler
- WEXTL® HTTP node documentation