What actions can I run in Drift?

42 actions are available, including "Get Account", "Get Booked Meetings", and "Get Contact", and more. Run them from any trigger in your automation stack — map fields once and they execute automatically.

Do I need to write code to automate this?

No. Most automations are built visually on the canvas by picking triggers, actions, and mapping fields. You can add custom JavaScript with Functions when advanced logic is needed — but it is never required.

Is the integration secure?

Yes. Connections are authenticated per account, credentials are encrypted at rest, and you can enforce approvals and team-level access controls on any automation.

Drift Integrations

Manage Drift contacts, conversations, accounts, and users from your workflows. Connect Drift conversations to the systems your team already works in.

Explore Documentation

GDPR
Data Encryption
2FA
Local Data Region

Watch Drift EventsTriggers when Drift delivers a subscribed event to the inbound URL.
Watch Updated ConversationsTriggers when a conversation is created, updated, or receives a new message.
Get AccountReturns account.
Get Booked MeetingsReturns booked Meetings.
Get ContactReturns contact.
Get ConversationReturns conversation.
Get Conversation AttachmentReturns conversation Attachment.
Get Conversation JSON TranscriptReturns conversation JSON Transcript.
Get Conversation StatsReturns conversation Stats.
Get Conversation TranscriptReturns conversation Transcript.
Get SCIM UserReturns sCIM User.
Get Token InfoReturns token Info.
Get UserReturns user.
Get Users by IDReturns users by ID.
List AccountsRetrieves a list of accounts.
List ContactsRetrieves a list of contacts.
List Conversational Landing PagesRetrieves a list of conversational Landing Pages.
List Conversation MessagesRetrieves a list of conversation Messages.
List ConversationsRetrieves a list of conversations.
List Custom AttributesRetrieves a list of custom Attributes.
List PlaybooksRetrieves a list of playbooks.
List SCIM UsersRetrieves a list of sCIM Users.
List TeamsRetrieves a list of teams.
List Teams by UserRetrieves a list of teams by User.
List UsersRetrieves a list of users.
Create AccountCreates account.
Create ContactCreates contact.
Create ConversationCreates conversation.
Create MessageCreates message.
Create SCIM UserCreates sCIM User.
Create Timeline EventCreates timeline Event.
Delete AccountDeletes account.
Delete ContactDeletes contact.
Delete GDPR DataDeletes gDPR Data.
Delete SCIM UserDeletes sCIM User.
Make an API CallPerforms an arbitrary authorized API call.
Replace SCIM UserReplaces sCIM User.
Request GDPR Data ExportRequests gDPR Data Export.
Unsubscribe Contacts From EmailsUnsubscribes contacts From Emails.
Update AccountUpdates account.
Update ContactUpdates contact.
Update Contact by External IDUpdates contact by External ID.
Update SCIM UserUpdates sCIM User.
Update UserUpdates user.

When to use Drift

Common scenarios where Drift automation saves time and reduces manual work.

Trigger workflows automatically when "Watch Drift Events" fires in Drift — start multi-step automations without polling or manual checks.
Automate "Get Booked Meetings" in Drift as a workflow step — combine it with triggers, filters, and AI steps for full-pipeline coverage.
Layer "Get Account" from Drift with filters, transforms, and AI steps to build automations that match your exact business logic.

Frequently asked questions

Common questions about automating Drift in your workflows.

Drift has 2 triggers, including "Watch Drift Events" and "Watch Updated Conversations". Use them to start workflows the moment Drift events fire — no polling required.

Drift Integrations

When to use Drift

Frequently asked questions

Drift Integrations

When to use Drift

Connect Drift to any app in workflows

Frequently asked questions

Connect Drift to any app in workflows

Connect Drift to any app in workflows

Connect Drift to any app in workflows

Drift Integrations

Drift triggers and actions

When to use Drift

Frequently asked questions

What triggers does Drift support?

What actions can I run in Drift?

Do I need to write code to automate this?

Is the integration secure?

Drift Integrations

Drift triggers and actions

When to use Drift

Connect Drift to any app in workflows

Frequently asked questions

What triggers does Drift support?

What actions can I run in Drift?

Do I need to write code to automate this?

Is the integration secure?

Connect Drift to any app in workflows

Connect Drift to any app in workflows

Connect Drift to any app in workflows