STEP 1
Connect eDesk and Frill
Save credentials in WEXTL once. We store them encrypted and reuse the authorization across every workflow [3]. No coding or API skills required.
eDesk and Frill Integration
Keep eDesk and Frill in sync by integrating their events and actions. When support events happen in eDesk, update the Frill automatically - without any line of code in visual workflow builder.
3-day trialCancel anytimeUp to 10 minutes quick set up
- GDPR
- Data Encryption
- 2FA
- Local Data Region
Learn about eDesk and Frill
Detailed info you need to know about eDesk and Frill integrations in WEXTL. Explore which modules apps support and how you connect them.
How to connect eDesk to Frill
Set up your eDesk and Frill integration in 3 simple steps [2] — no coding required. Up to 10 minutes setup.
STEP 2
Build a workflow
Paste selected eDesk and Frill nodes onto the canvas [4], or describe what you want and WEXTL wires the flow together with AI Builder.
STEP 3
Map your data
Choose which fields need to sync between eDesk and Frill. Use filters or leverage a JS custom code step in between — everything is on the canvas.
How does the integration between eDesk and Frill work in WEXTL?
WEXTL exposes actions and triggers for eDesk and Frill that help you connect apps and automate repetitive tasks [1]. A trigger is an event that happens, an action — a step that performs when the event has occurred.
eDesk triggersFrill actions
eDesk modules
- Create a MessageCreates a new message.
- Create a Sales OrderCreates a new sales order.
- Create a TagCreates a new tag.
- Create a TemplateCreates a new template.
- Create a TicketCreates a new ticket.
- Create an Order Note AttachmentAttaches a file to an order note.
- Create Order NoteCreates a new order note.
- Create Tracking Links for a Sales OrderCreates tracking links for a sales order.
- Delete a MessageDeletes an existing message.
- Delete a Sales OrderDeletes an existing sales order.
- Delete a TagDeletes an existing tag from the system.
- Delete a TemplateDeletes an existing template.
- Delete a TicketDeletes an existing ticket.
- Delete an Order NoteDeletes an existing order note.
- Delete Tracking LinksDeletes tracking links for a sales order.
- Get a MessageRetrieves a single message.
- Get a Sales OrderRetrieves a single sales order.
- Get a TagRetrieves a single existing tag.
- Get a TemplateRetrieves a single template.
- Get a TicketRetrieves a single existing ticket.
- Get an Order NoteRetrieves a single order note.
- Get Sales Order Tracking LinksRetrieves tracking links for a sales order.
- List ChannelsRetrieves all channels.
- List ContactsRetrieves all contacts.
- List Order NotesRetrieves all order notes.
- List Sales OrdersRetrieves all sales orders.
- List Tag GroupsRetrieves all tag groups.
- List TagsRetrieves all tags.
- List TemplatesRetrieves all templates.
- List TicketsRetrieves all tickets.
- List UsersRetrieves all users.
- Make an API CallPerforms an arbitrary authorized API call.
- Update a MessageUpdates a message in a given service.
- Update a Sales OrderUpdates an existing sales order.
- Update a TagUpdates an existing tag in the service.
- Update a TemplateUpdates an existing template.
- Update a TicketUpdates a ticket's information in the system.
- Update an Order NoteUpdates an order note in the system.
- Update Sales Order Tracking LinksUpdates tracking links for a sales order.
- Update Ticket DataUpdates ticket data in the system.
- Watch ChannelsTriggers when there are updates in a channel.
- Watch ContactsTriggers when contact changes occur.
- Watch Order NotesTriggers when order note changes occur.
- Watch Sales OrdersTriggers when a sales order is updated.
- Watch Tag GroupsTriggers when a tag group is updated.
- Watch TagsTriggers when there is an update to a tag.
- Watch TemplatesTriggers when a template is updated.
- Watch TicketsTriggers when a ticket is updated.
- Watch UsersTriggers when user updates occur.
Frill modules
- Create an AnnouncementCreates a new announcement.
- Create an IdeaCreates a new idea.
- Delete an AnnouncementDeletes an announcement by its id.
- Delete an IdeaDeletes an idea by its id.
- Get an AnnouncementRetrieves a single announcement by its id.
- Get an IdeaRetrieves a single idea by its id.
- List AnnouncementsRetrieves a list of announcements.
- List IdeasRetrieves a list of ideas.
- Make an API CallPerforms an arbitrary authorized API call.
- Search VotesSearches for votes.
- Update an AnnouncementUpdates an existing announcement by its id.
- Update an IdeaUpdates an existing idea by its id.
- Watch IdeasTriggers when a new idea is submitted.
- Watch VotesTriggers when a new vote is submitted.
Explore alternative integrations
There are other apps [9] supported by WEXTL that can be paired with eDesk and Frill integrations. Pick any from the list below if the current combination isn't the one you need.
Frequently asked questions
Common questions about connecting eDesk and Frill.
Connect your eDesk and Frill accounts once, pick a trigger in one app and an action in the other, then map the fields so data flows automatically between them. [3]
Example: when eDesk's "Watch Channels" fires, WEXTL can "Create an Announcement" in Frill. eDesk has 9 triggers (including Watch Channels, Watch Contacts, and Watch Order Notes); Frill has 12 actions (including Create an Announcement, Create an Idea, and Delete an Announcement). Add filters and transforms between steps when you need them. [1]
Yes — the integration works in both directions. Use each app's triggers to start a workflow and the other app's actions to update it. [2]
No. eDesk-to-Frill automations are built visually on the canvas. You can optionally add custom JavaScript with Functions when you need advanced logic. [4]
Yes. Trigger-based automations start the moment eDesk (or Frill) fires a new event — webhook-backed apps run within seconds, and polling-only apps re-check on a schedule you control. [7]
A first automation typically takes 5–10 minutes: connect each app's credential once, drop a trigger + action onto the canvas, map the fields, and turn the workflow on.
You can build your eDesk + Frill automation on a 3-day trial with every feature unlocked. Cancel anytime. For your protection, a small deposit is charged to your card when your trial starts. It counts toward your first payment and is non-refundable. [8]
References
List of sources used to gather information about the eDesk and Frill integration.
- eDesk and Frill integration source code, module specs and credentials implementation.
- Our eDesk and Frill integration documentation, structured input and output parameters, scopes, and authentication methods.
- Official vendor API documentation for eDesk and Frill — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
- WEXTL® visual workflow builder, anonymized data from our technical support team.
- eDesk integration information
- Frill integration information
- WEXTL® Scheduling
- WEXTL® Pricing and Trial
- WEXTL® Apps Library