STEP 1
Connect eDesk and Reamaze
Save credentials in WEXTL once. We store them encrypted and reuse the authorization across every workflow [3]. No coding or API skills required.
eDesk and Reamaze Integration
Build support workflows between eDesk and Reamaze on a visual canvas — set up data fields sync between apps once and let data flow when events come automatically. Integration will work without code and your team will see the workflow inside WEXTL® builder.
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Learn about eDesk and Reamaze
Detailed info you need to know about eDesk and Reamaze integrations in WEXTL. Explore which modules apps support and how you connect them.
How to connect eDesk to Reamaze
Set up your eDesk and Reamaze integration in 3 simple steps [2] — no coding required. Up to 10 minutes setup.
STEP 2
Build a workflow
Paste selected eDesk and Reamaze nodes onto the canvas [4], or describe what you want and WEXTL wires the flow together with AI Builder.
STEP 3
Map your data
Choose which fields need to sync between eDesk and Reamaze. Use filters or leverage a JS custom code step in between — everything is on the canvas.
How does the integration between eDesk and Reamaze work in WEXTL?
WEXTL exposes actions and triggers for eDesk and Reamaze that help you connect apps and automate repetitive tasks [1]. A trigger is an event that happens, an action — a step that performs when the event has occurred.
eDesk triggersReamaze actions
eDesk modules
- Create a MessageCreates a new message.
- Create a Sales OrderCreates a new sales order.
- Create a TagCreates a new tag.
- Create a TemplateCreates a new template.
- Create a TicketCreates a new ticket.
- Create an Order Note AttachmentAttaches a file to an order note.
- Create Order NoteCreates a new order note.
- Create Tracking Links for a Sales OrderCreates tracking links for a sales order.
- Delete a MessageDeletes an existing message.
- Delete a Sales OrderDeletes an existing sales order.
- Delete a TagDeletes an existing tag from the system.
- Delete a TemplateDeletes an existing template.
- Delete a TicketDeletes an existing ticket.
- Delete an Order NoteDeletes an existing order note.
- Delete Tracking LinksDeletes tracking links for a sales order.
- Get a MessageRetrieves a single message.
- Get a Sales OrderRetrieves a single sales order.
- Get a TagRetrieves a single existing tag.
- Get a TemplateRetrieves a single template.
- Get a TicketRetrieves a single existing ticket.
- Get an Order NoteRetrieves a single order note.
- Get Sales Order Tracking LinksRetrieves tracking links for a sales order.
- List ChannelsRetrieves all channels.
- List ContactsRetrieves all contacts.
- List Order NotesRetrieves all order notes.
- List Sales OrdersRetrieves all sales orders.
- List Tag GroupsRetrieves all tag groups.
- List TagsRetrieves all tags.
- List TemplatesRetrieves all templates.
- List TicketsRetrieves all tickets.
- List UsersRetrieves all users.
- Make an API CallPerforms an arbitrary authorized API call.
- Update a MessageUpdates a message in a given service.
- Update a Sales OrderUpdates an existing sales order.
- Update a TagUpdates an existing tag in the service.
- Update a TemplateUpdates an existing template.
- Update a TicketUpdates a ticket's information in the system.
- Update an Order NoteUpdates an order note in the system.
- Update Sales Order Tracking LinksUpdates tracking links for a sales order.
- Update Ticket DataUpdates ticket data in the system.
- Watch ChannelsTriggers when there are updates in a channel.
- Watch ContactsTriggers when contact changes occur.
- Watch Order NotesTriggers when order note changes occur.
- Watch Sales OrdersTriggers when a sales order is updated.
- Watch Tag GroupsTriggers when a tag group is updated.
- Watch TagsTriggers when there is an update to a tag.
- Watch TemplatesTriggers when a template is updated.
- Watch TicketsTriggers when a ticket is updated.
- Watch UsersTriggers when user updates occur.
Reamaze modules
- Create a ContactCreates a new contact in the specified service.
- Create a Contact IdentityCreates a new identity for a contact.
- Create a Contact NoteAdds a new note to a contact.
- Create a ConversationCreates a conversation in the application.
- Create a MessageCreates a message in a specified service.
- Create a Response TemplateCreates a response template for use in customer interactions.
- Create a Staff UserCreates a new staff user in the system.
- Create an ArticleCreates a new article using the provided details.
- Create an IncidentCreates a new incident in the system.
- Delete a Contact NoteRemoves a contact note.
- Get a ChannelRetrieves a single communication channel.
- Get a Channel Summary ReportRetrieves summary metrics grouped by channel.
- Get a ConversationRetrieves a single conversation.
- Get a Response TemplateRetrieves a single response template.
- Get a Response Time ReportRetrieves response time analytics.
- Get a Staff ReportRetrieves staff performance data.
- Get a Tags ReportRetrieves analytics grouped by tags.
- Get a Volume ReportRetrieves conversation and message volume metrics.
- Get an ArticleRetrieves a single knowledge base article.
- Get an IncidentRetrieves a single system incident.
- List ArticlesRetrieves all available knowledge base articles.
- List ChannelsRetrieves all communication channels.
- List Contact IdentitiesRetrieves identities linked to a contact.
- List Contact NotesRetrieves all notes associated with a contact.
- List ContactsRetrieves all contacts in the system.
- List ConversationsRetrieves all conversations from the service.
- List IncidentsRetrieves all system incidents.
- List MessagesRetrieves all messages.
- List Response TemplatesRetrieves all predefined response templates.
- List Satisfaction RatingsRetrieves all customer satisfaction ratings.
- List StaffRetrieves all staff users.
- List SystemsRetrieves all monitored systems.
- Make an API CallPerforms an arbitrary authorized API request.
- Update a ContactUpdates a contact with the specified information.
- Update a Contact NoteUpdates a note for a specific contact.
- Update a ConversationUpdates a conversation with new information or changes existing details.
- Update a Response TemplateUpdates a response template with new information or modifications.
- Update an ArticleUpdates an article with the specified content.
- Update an IncidentUpdates an incident with new information or changes existing details.
- Watch ArticlesTriggers when a new article is published.
- Watch ChannelsTriggers when a new channel is created or an existing channel is updated.
- Watch ConversationsTriggers when a new conversation is started or updated.
- Watch MessagesTriggers when new messages are received.
- Watch StaffTriggers when there is new staff data available.
Explore alternative integrations
There are other apps [9] supported by WEXTL that can be paired with eDesk and Reamaze integrations. Pick any from the list below if the current combination isn't the one you need.
Frequently asked questions
Common questions about connecting eDesk and Reamaze.
Connect your eDesk and Reamaze accounts once, pick a trigger in one app and an action in the other, then map the fields so data flows automatically between them. [3]
Example: when eDesk's "Watch Channels" fires, WEXTL can "Create a Contact" in Reamaze. eDesk has 9 triggers (including Watch Channels, Watch Contacts, and Watch Order Notes); Reamaze has 39 actions (including Create a Contact, Create a Contact Identity, and Create a Contact Note). Add filters and transforms between steps when you need them. [1]
Yes — the integration works in both directions. Use each app's triggers to start a workflow and the other app's actions to update it. [2]
No. eDesk-to-Reamaze automations are built visually on the canvas. You can optionally add custom JavaScript with Functions when you need advanced logic. [4]
Yes. Trigger-based automations start the moment eDesk (or Reamaze) fires a new event — webhook-backed apps run within seconds, and polling-only apps re-check on a schedule you control. [7]
A first automation typically takes 5–10 minutes: connect each app's credential once, drop a trigger + action onto the canvas, map the fields, and turn the workflow on.
You can build your eDesk + Reamaze automation on a 3-day trial with every feature unlocked. Cancel anytime. For your protection, a small deposit is charged to your card when your trial starts. It counts toward your first payment and is non-refundable. [8]
References
List of sources used to gather information about the eDesk and Reamaze integration.
- eDesk and Reamaze integration source code, module specs and credentials implementation.
- Our eDesk and Reamaze integration documentation, structured input and output parameters, scopes, and authentication methods.
- Official vendor API documentation for eDesk and Reamaze — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
- WEXTL® visual workflow builder, anonymized data from our technical support team.
- eDesk integration information
- Reamaze integration information
- WEXTL® Scheduling
- WEXTL® Pricing and Trial
- WEXTL® Apps Library