STEP 1
Connect eDesk and Zendesk
Save credentials in WEXTL once. We store them encrypted and reuse the authorization across every workflow [3]. No coding or API skills required.
eDesk and Zendesk Integration
Connect eDesk and Zendesk to automate support workflows. Trigger events from one app, run actions in the other and use AI to make smart decisions. Integrate apps in 3 simple steps - no code required.
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Learn about eDesk and Zendesk
Detailed info you need to know about eDesk and Zendesk integrations in WEXTL. Explore which modules apps support and how you connect them.
How to connect eDesk to Zendesk
Set up your eDesk and Zendesk integration in 3 simple steps [2] — no coding required. Up to 10 minutes setup.
STEP 2
Build a workflow
Paste selected eDesk and Zendesk nodes onto the canvas [4], or describe what you want and WEXTL wires the flow together with AI Builder.
STEP 3
Map your data
Choose which fields need to sync between eDesk and Zendesk. Use filters or leverage a JS custom code step in between — everything is on the canvas.
How does the integration between eDesk and Zendesk work in WEXTL?
WEXTL exposes actions and triggers for eDesk and Zendesk that help you connect apps and automate repetitive tasks [1]. A trigger is an event that happens, an action — a step that performs when the event has occurred.
eDesk triggersZendesk actions
eDesk modules
- Create a MessageCreates a new message.
- Create a Sales OrderCreates a new sales order.
- Create a TagCreates a new tag.
- Create a TemplateCreates a new template.
- Create a TicketCreates a new ticket.
- Create an Order Note AttachmentAttaches a file to an order note.
- Create Order NoteCreates a new order note.
- Create Tracking Links for a Sales OrderCreates tracking links for a sales order.
- Delete a MessageDeletes an existing message.
- Delete a Sales OrderDeletes an existing sales order.
- Delete a TagDeletes an existing tag from the system.
- Delete a TemplateDeletes an existing template.
- Delete a TicketDeletes an existing ticket.
- Delete an Order NoteDeletes an existing order note.
- Delete Tracking LinksDeletes tracking links for a sales order.
- Get a MessageRetrieves a single message.
- Get a Sales OrderRetrieves a single sales order.
- Get a TagRetrieves a single existing tag.
- Get a TemplateRetrieves a single template.
- Get a TicketRetrieves a single existing ticket.
- Get an Order NoteRetrieves a single order note.
- Get Sales Order Tracking LinksRetrieves tracking links for a sales order.
- List ChannelsRetrieves all channels.
- List ContactsRetrieves all contacts.
- List Order NotesRetrieves all order notes.
- List Sales OrdersRetrieves all sales orders.
- List Tag GroupsRetrieves all tag groups.
- List TagsRetrieves all tags.
- List TemplatesRetrieves all templates.
- List TicketsRetrieves all tickets.
- List UsersRetrieves all users.
- Make an API CallPerforms an arbitrary authorized API call.
- Update a MessageUpdates a message in a given service.
- Update a Sales OrderUpdates an existing sales order.
- Update a TagUpdates an existing tag in the service.
- Update a TemplateUpdates an existing template.
- Update a TicketUpdates a ticket's information in the system.
- Update an Order NoteUpdates an order note in the system.
- Update Sales Order Tracking LinksUpdates tracking links for a sales order.
- Update Ticket DataUpdates ticket data in the system.
- Watch ChannelsTriggers when there are updates in a channel.
- Watch ContactsTriggers when contact changes occur.
- Watch Order NotesTriggers when order note changes occur.
- Watch Sales OrdersTriggers when a sales order is updated.
- Watch Tag GroupsTriggers when a tag group is updated.
- Watch TagsTriggers when there is an update to a tag.
- Watch TemplatesTriggers when a template is updated.
- Watch TicketsTriggers when a ticket is updated.
- Watch UsersTriggers when user updates occur.
Zendesk modules
- Attach FileUploads a file that can be attached to a ticket comment.
- Bulk Create TicketsCreate many tickets at an instance.
- Bulk Update TicketsMake different changes to multiple tickets.
- Clone a Ticket FormClone a ticket form by a provided ticket form Id.
- Create a GroupCreates a new group.
- Create a RequestCreate a new ticket request.
- Create a ScheduleCreates a new schedule.
- Create a TicketCreate a new ticket object.
- Create a Ticket FieldCreate a new ticket field.
- Create a Ticket FormCreate a new ticket form.
- Create a UserCreates a new user.
- Create an OrganizationCreates a new organization.
- Delete a GroupRemove a single group by it's ID.
- Delete a ScheduleDelete a schedule by it's Id.
- Delete a TicketDeletes an existing ticket.
- Delete a Ticket FieldRemove a ticket field by a provided ticket field Id.
- Delete a Ticket Field OptionDelete a single field option by an ID.
- Delete a Ticket FormRemove a ticket form by a provided ticket form Id.
- Delete a UserDeletes the user and associated records from the account.
- Delete a User ProfileDeletes an existing user profile.
- Delete an OrganizationRemove an organization by an Id.
- Get a GroupGet a single group by it's ID.
- Get a RequestRetrieve a ticket request by an ID.
- Get a ScheduleGet a schedule detail by it's Id.
- Get a TicketRetrieve a single ticket.
- Get a Ticket FieldRetrieve a ticket field by a provided ticket field Id.
- Get a Ticket Field OptionRetrieve a single field option by an ID.
- Get a Ticket FormRetrieve a ticket form by a provided ticket form Id.
- Get a UserGet a user by given Id.
- Get a User ProfileRetrieve a user profile.
- Get an OrganizationRetrieve an organization by an Id.
- List GroupsReturns an array of groups.
- List Organization TicketsReturns a list of tickets for a specific organization.
- List OrganizationsReturns an array of Organizations.
- List RequestsReturns a list of ticket request.
- List SchedulesReturns an array of schedules.
- List Ticket CommentsReturns the comments added to the ticket.
- List Ticket Field OptionsReturns a list of custom ticket field options for the given drop-down ticket field.
- List Ticket FieldsReturns a list of all system and custom ticket fields in your account.
- List Ticket FormsReturns a list of all ticket forms for your account.
- List TicketsReturns a list of tickets.
- List User ProfilesReturns an array of profiles of a user.
- List UsersReturns an array of users who meet the search criterias.
- Make an API CallPerform an arbitrary authorized API request.
- Make Comment PrivateMake a ticket comment private.
- Reorder Ticket FormsRe-order ticket forms by a provided ticket form Ids.
- Update a GroupUpdate a group properties by it's ID.
- Update a RequestUpdates a Request.
- Update a ScheduleUpdates a Schedule.
- Update a TicketUpdate an existing ticket by a given Id.
Explore alternative integrations
There are other apps [9] supported by WEXTL that can be paired with eDesk and Zendesk integrations. Pick any from the list below if the current combination isn't the one you need.
Frequently asked questions
Common questions about connecting eDesk and Zendesk.
Connect your eDesk and Zendesk accounts once, pick a trigger in one app and an action in the other, then map the fields so data flows automatically between them. [3]
Example: when eDesk's "Watch Channels" fires, WEXTL can "Attach File" in Zendesk. eDesk has 9 triggers (including Watch Channels, Watch Contacts, and Watch Order Notes); Zendesk has 56 actions (including Attach File, Bulk Create Tickets, and Bulk Update Tickets). Add filters and transforms between steps when you need them. [1]
Yes — the integration works in both directions. Use each app's triggers to start a workflow and the other app's actions to update it. [2]
No. eDesk-to-Zendesk automations are built visually on the canvas. You can optionally add custom JavaScript with Functions when you need advanced logic. [4]
Yes. Trigger-based automations start the moment eDesk (or Zendesk) fires a new event — webhook-backed apps run within seconds, and polling-only apps re-check on a schedule you control. [7]
A first automation typically takes 5–10 minutes: connect each app's credential once, drop a trigger + action onto the canvas, map the fields, and turn the workflow on.
You can build your eDesk + Zendesk automation on a 3-day trial with every feature unlocked. Cancel anytime. For your protection, a small deposit is charged to your card when your trial starts. It counts toward your first payment and is non-refundable. [8]
References
List of sources used to gather information about the eDesk and Zendesk integration.
- eDesk and Zendesk integration source code, module specs and credentials implementation.
- Our eDesk and Zendesk integration documentation, structured input and output parameters, scopes, and authentication methods.
- Official vendor API documentation for eDesk and Zendesk — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
- WEXTL® visual workflow builder, anonymized data from our technical support team.
- eDesk integration information
- Zendesk integration information
- WEXTL® Scheduling
- WEXTL® Pricing and Trial
- WEXTL® Apps Library