STEP 1
Connect Gladly and Helprace
Save credentials in WEXTL once. We store them encrypted and reuse the authorization across every workflow [3]. No coding or API skills required.
Gladly and Helprace Integration
Connect Gladly and Helprace to automate support workflows. Trigger events from one app, run actions in the other and use AI to make smart decisions. Integrate apps in 3 simple steps - no code required.
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Learn about Gladly and Helprace
Detailed info you need to know about Gladly and Helprace integrations in WEXTL. Explore which modules apps support and how you connect them.
How to connect Gladly to Helprace
Set up your Gladly and Helprace integration in 3 simple steps [2] — no coding required. Up to 10 minutes setup.
STEP 2
Build a workflow
Paste selected Gladly and Helprace nodes onto the canvas [4], or describe what you want and WEXTL wires the flow together with AI Builder.
STEP 3
Map your data
Choose which fields need to sync between Gladly and Helprace. Use filters or leverage a JS custom code step in between — everything is on the canvas.
How does the integration between Gladly and Helprace work in WEXTL?
WEXTL exposes actions and triggers for Gladly and Helprace that help you connect apps and automate repetitive tasks [1]. A trigger is an event that happens, an action — a step that performs when the event has occurred.
Gladly triggersHelprace actions
Gladly modules
- Add a NoteAdds a note to a conversation.
- Add a Task CommentAdds a comment to a task.
- Add or Remove a Freeform TopicAdds or removes a freeform topic from a conversation.
- Add Topics to a ConversationAdds topics to a conversation.
- Create a TaskCreates a new task.
- Create a Task for a CustomerCreates a task for a customer.
- Create an ItemCreates a new conversation item.
- Create an Item for a CustomerCreates a conversation item for a customer.
- Create Business HoursCreates a new set of business hours.
- Delete a TopicRemoves a topic from a conversation.
- Delete an ItemDeletes a conversation item.
- Delete an ItemDeletes a conversation item for a customer.
- Delete Business HoursDeletes the business hours entry from the service.
- Generate a ReportGenerates a report based on specified parameters and criteria.
- Generate a Work Session ReportGenerates a work session report.
- Get a ConversationRetrieves details for a conversation.
- Get a NoteRetrieves a conversation note.
- Get a TaskRetrieves details for a task.
- Get a Task CommentRetrieves a specific task comment.
- Get a Voice TranscriptRetrieves a voice transcript for a conversation item.
- Get an AgentRetrieves details for an agent.
- Get an Agent Call RecorderRetrieves call recorder settings for an agent.
- Get an ItemRetrieves a specific conversation item.
- Get Business HoursRetrieves details for business hours.
- Get MediaRetrieves media associated with a conversation item.
- List AgentsRetrieves a list of all agents.
- List AudiencesRetrieves a list of all audiences.
- List Business HoursRetrieves a list of business hours.
- List Conversations for a CustomerRetrieves conversations for a customer.
- List Items in a ConversationRetrieves all items in a conversation.
- List Task CommentsRetrieves all comments for a task.
- List TasksRetrieves a list of all tasks.
- Make an API CallPerforms an arbitrary authorized API request.
- Redact a Conversation ItemRedacts sensitive content from a conversation item.
- Reply to a MessageReplies to a conversation message.
- Send an EmailSends an email message.
- Send an SMSSends an SMS message.
- Update a Call Recorder for an AgentUpdates call recorder settings for an agent.
- Update a ConversationUpdates an existing conversation.
- Update a TaskUpdates an existing task.
- Update Business HoursUpdates an existing set of business hours.
- Watch Business HoursTriggers when new business hours are set.
- Watch EventsTriggers when a subscribed Gladly event occurs.
Helprace modules
- Add a UserAdds a user to a group.
- Add an OrganizationAdds an organization to a group.
- Create a CommentCreates a new comment.
- Create a ContactCreates a new contact in the system.
- Create a GroupCreates a new group.
- Create a SpaceCreates a new space.
- Create a TeamCreates a new team.
- Create a TicketCreates a new ticket in the system.
- Create a TopicCreates a new topic.
- Create a UserCreates a new user.
- Create an EmailCreates a new email.
- Delete a CommentDeletes a comment from the service.
- Delete a ContactDeletes a contact from the address book.
- Delete a GroupDeletes a specified group from the service.
- Delete a SpaceDeletes a space from the service.
- Delete a TeamDeletes a team from the service.
- Delete a TicketDeletes a ticket from the service.
- Delete a TopicDeletes a topic from the service.
- Delete a UserDeletes a user from the system.
- Delete an EmailDeletes an email from the mailbox.
- Get a CommentRetrieves a comment from the service.
- Get a ContactRetrieves a contact.
- Get a GroupRetrieves information about a specific group.
- Get a SpaceRetrieves a space from the service.
- Get a TeamRetrieves a team.
- Get a TicketRetrieves a ticket.
- Get a TopicRetrieves a topic.
- Get a UserRetrieves a user.
- Get an EmailRetrieves an email from the service.
- List CommentsRetrieves all comments.
- List ContactsRetrieves all contacts.
- List EmailsRetrieves all emails from the service.
- List Group UsersRetrieves all organizations in a group.
- List GroupsRetrieves all groups from the service.
- List OrganizationsRetrieves all organizations in a group.
- List SpacesRetrieves all spaces from the service.
- List TeamsRetrieves all teams.
- List Ticket RepliesRetrieves all replies for a ticket.
- List TicketsRetrieves all tickets.
- List TopicsRetrieves all topics.
- List UsersRetrieves all users.
- Make an API CallPerforms an arbitrary authorized API request.
- Remove a UserRemoves a user from a group.
- Remove an OrganizationRemoves an organization from a group.
- Update a CommentUpdates an existing comment.
- Update a ContactUpdates an existing contact in the system.
- Update a GroupUpdates an existing group.
- Update a SpaceUpdates an existing space.
- Update a TeamUpdates an existing team.
- Update a TicketUpdates an existing ticket.
Explore alternative integrations
There are other apps [9] supported by WEXTL that can be paired with Gladly and Helprace integrations. Pick any from the list below if the current combination isn't the one you need.
Frequently asked questions
Common questions about connecting Gladly and Helprace.
Connect your Gladly and Helprace accounts once, pick a trigger in one app and an action in the other, then map the fields so data flows automatically between them. [3]
Example: when Gladly's "Watch Business Hours" fires, WEXTL can "Add a User" in Helprace. Gladly has 2 triggers (including Watch Business Hours and Watch Events); Helprace has 54 actions (including Add a User, Add an Organization, and Create a Comment). Add filters and transforms between steps when you need them. [1]
Yes — the integration works in both directions. Use each app's triggers to start a workflow and the other app's actions to update it. [2]
No. Gladly-to-Helprace automations are built visually on the canvas. You can optionally add custom JavaScript with Functions when you need advanced logic. [4]
Yes. Trigger-based automations start the moment Gladly (or Helprace) fires a new event — webhook-backed apps run within seconds, and polling-only apps re-check on a schedule you control. [7]
A first automation typically takes 5–10 minutes: connect each app's credential once, drop a trigger + action onto the canvas, map the fields, and turn the workflow on.
You can build your Gladly + Helprace automation on a 3-day trial with every feature unlocked. Cancel anytime. For your protection, a small deposit is charged to your card when your trial starts. It counts toward your first payment and is non-refundable. [8]
References
List of sources used to gather information about the Gladly and Helprace integration.
- Gladly and Helprace integration source code, module specs and credentials implementation.
- Our Gladly and Helprace integration documentation, structured input and output parameters, scopes, and authentication methods.
- Official vendor API documentation for Gladly and Helprace — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
- WEXTL® visual workflow builder, anonymized data from our technical support team.
- Gladly integration information
- Helprace integration information
- WEXTL® Scheduling
- WEXTL® Pricing and Trial
- WEXTL® Apps Library