STEP 1
Connect Gladly and Xurrent
Save credentials in WEXTL once. We store them encrypted and reuse the authorization across every workflow [3]. No coding or API skills required.
Gladly and Xurrent Integration
Keep Gladly and Xurrent in sync by integrating their events and actions. When support events happen in Gladly, update the Xurrent automatically - without any line of code in visual workflow builder.
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Learn about Gladly and Xurrent
Detailed info you need to know about Gladly and Xurrent integrations in WEXTL. Explore which modules apps support and how you connect them.
How to connect Gladly to Xurrent
Set up your Gladly and Xurrent integration in 3 simple steps [2] — no coding required. Up to 10 minutes setup.
STEP 2
Build a workflow
Paste selected Gladly and Xurrent nodes onto the canvas [4], or describe what you want and WEXTL wires the flow together with AI Builder.
STEP 3
Map your data
Choose which fields need to sync between Gladly and Xurrent. Use filters or leverage a JS custom code step in between — everything is on the canvas.
How does the integration between Gladly and Xurrent work in WEXTL?
WEXTL exposes actions and triggers for Gladly and Xurrent that help you connect apps and automate repetitive tasks [1]. A trigger is an event that happens, an action — a step that performs when the event has occurred.
Gladly triggersXurrent actions
Gladly modules
- Add a NoteAdds a note to a conversation.
- Add a Task CommentAdds a comment to a task.
- Add or Remove a Freeform TopicAdds or removes a freeform topic from a conversation.
- Add Topics to a ConversationAdds topics to a conversation.
- Create a TaskCreates a new task.
- Create a Task for a CustomerCreates a task for a customer.
- Create an ItemCreates a new conversation item.
- Create an Item for a CustomerCreates a conversation item for a customer.
- Create Business HoursCreates a new set of business hours.
- Delete a TopicRemoves a topic from a conversation.
- Delete an ItemDeletes a conversation item.
- Delete an ItemDeletes a conversation item for a customer.
- Delete Business HoursDeletes the business hours entry from the service.
- Generate a ReportGenerates a report based on specified parameters and criteria.
- Generate a Work Session ReportGenerates a work session report.
- Get a ConversationRetrieves details for a conversation.
- Get a NoteRetrieves a conversation note.
- Get a TaskRetrieves details for a task.
- Get a Task CommentRetrieves a specific task comment.
- Get a Voice TranscriptRetrieves a voice transcript for a conversation item.
- Get an AgentRetrieves details for an agent.
- Get an Agent Call RecorderRetrieves call recorder settings for an agent.
- Get an ItemRetrieves a specific conversation item.
- Get Business HoursRetrieves details for business hours.
- Get MediaRetrieves media associated with a conversation item.
- List AgentsRetrieves a list of all agents.
- List AudiencesRetrieves a list of all audiences.
- List Business HoursRetrieves a list of business hours.
- List Conversations for a CustomerRetrieves conversations for a customer.
- List Items in a ConversationRetrieves all items in a conversation.
- List Task CommentsRetrieves all comments for a task.
- List TasksRetrieves a list of all tasks.
- Make an API CallPerforms an arbitrary authorized API request.
- Redact a Conversation ItemRedacts sensitive content from a conversation item.
- Reply to a MessageReplies to a conversation message.
- Send an EmailSends an email message.
- Send an SMSSends an SMS message.
- Update a Call Recorder for an AgentUpdates call recorder settings for an agent.
- Update a ConversationUpdates an existing conversation.
- Update a TaskUpdates an existing task.
- Update Business HoursUpdates an existing set of business hours.
- Watch Business HoursTriggers when new business hours are set.
- Watch EventsTriggers when a subscribed Gladly event occurs.
Xurrent modules
- Add Hours to a CalendarAdds hours to a specified calendar.
- Archive a PersonArchives a person in the system.
- Archive a ProjectArchives a project for record-keeping or later retrieval.
- Archive a RequestArchives a request in the system.
- Archive a Time EntryArchives a time entry to maintain historical records.
- Create a PersonCreates a new person in the system.
- Create a ProductCreates a product in the specified service.
- Create a ProjectCreates a project in the selected service or application.
- Create a Project TaskCreates a project task in the specified project management system.
- Create a RequestCreates a request in the system.
- Create a ReservationCreates a reservation for a specific service or event.
- Create a TaskCreates a new task in the specified service.
- Create a TeamCreates a new team within the specified service.
- Create a Time EntryCreates a time entry for a specific user.
- Create an InvoiceCreates an invoice for a specific customer or order.
- Delete a Project TaskDeletes a project task from the service.
- Delete a Time EntryRemoves a time entry from the system.
- Get a Calendar HourRetrieves a calendar hour from the calendar service.
- Get a PersonRetrieves a person by their ID or other identifying information.
- Get a ProductRetrieves a product from a given service.
- Get a ProjectRetrieves a project from the service.
- Get a Project TaskRetrieves a project task.
- Get a RequestRetrieves a request from the service.
- Get a ReservationRetrieves a reservation from the system.
- Get a TaskRetrieves details of a specific task.
- Get a TeamRetrieves a team from the service using a specified unique identifier.
- Get a Time EntryRetrieves a time entry.
- Get a TimesheetRetrieves a timesheet.
- Get an InvoiceRetrieves an invoice based on the provided criteria.
- List Calendar HoursRetrieves all calendar hours of the calendar.
- List Incomplete TimesheetsRetrieves all incomplete timesheets.
- List InvoicesRetrieves all invoices.
- List PeopleRetrieves all persons from the service.
- List ProductsRetrieves all products from the service.
- List Project TasksRetrieves all project tasks.
- List ProjectsRetrieves all projects.
- List RequestsRetrieves all requests from the service.
- List ReservationsRetrieves all reservations.
- List TasksRetrieves all tasks.
- List TeamsRetrieves all teams.
- List Time EntriesRetrieves all time entries.
- List TimesheetsRetrieves all timesheets.
- Lock DatesLocks a specific day.
- Make an API CallPerforms an arbitrary authorized API request.
- Remove Calendar HoursRemoves all hours from a calendar.
- Remove Calendar HoursRemoves calendar hours from a calendar entity.
- Restore a PersonRestores a person by recovering their information or status from a previous state.
- Restore a ProjectRestores a project to its previous state.
- Restore a RequestRestores a request to its previous state.
- Restore a Time EntryRestores a deleted time entry for a specific user.
Explore alternative integrations
There are other apps [9] supported by WEXTL that can be paired with Gladly and Xurrent integrations. Pick any from the list below if the current combination isn't the one you need.
Frequently asked questions
Common questions about connecting Gladly and Xurrent.
Connect your Gladly and Xurrent accounts once, pick a trigger in one app and an action in the other, then map the fields so data flows automatically between them. [3]
Example: when Gladly's "Watch Business Hours" fires, WEXTL can "Add Hours to a Calendar" in Xurrent. Gladly has 2 triggers (including Watch Business Hours and Watch Events); Xurrent has 66 actions (including Add Hours to a Calendar, Archive a Person, and Archive a Project). Add filters and transforms between steps when you need them. [1]
Yes — the integration works in both directions. Use each app's triggers to start a workflow and the other app's actions to update it. [2]
No. Gladly-to-Xurrent automations are built visually on the canvas. You can optionally add custom JavaScript with Functions when you need advanced logic. [4]
Yes. Trigger-based automations start the moment Gladly (or Xurrent) fires a new event — webhook-backed apps run within seconds, and polling-only apps re-check on a schedule you control. [7]
A first automation typically takes 5–10 minutes: connect each app's credential once, drop a trigger + action onto the canvas, map the fields, and turn the workflow on.
You can build your Gladly + Xurrent automation on a 3-day trial with every feature unlocked. Cancel anytime. For your protection, a small deposit is charged to your card when your trial starts. It counts toward your first payment and is non-refundable. [8]
References
List of sources used to gather information about the Gladly and Xurrent integration.
- Gladly and Xurrent integration source code, module specs and credentials implementation.
- Our Gladly and Xurrent integration documentation, structured input and output parameters, scopes, and authentication methods.
- Official vendor API documentation for Gladly and Xurrent — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
- WEXTL® visual workflow builder, anonymized data from our technical support team.
- Gladly integration information
- Xurrent integration information
- WEXTL® Scheduling
- WEXTL® Pricing and Trial
- WEXTL® Apps Library