Keep Gladly and Xurrent aligned: when support events happen in one, update the other automatically.
Example: when Gladly's "Watch Business Hours" fires, WEXTL can "Add Hours to a Calendar" in Xurrent. Gladly has 2 triggers (including Watch Business Hours and Watch Events); Xurrent has 66 actions (including Add Hours to a Calendar, Archive a Person, and Archive a Project).
Common questions about connecting Gladly and Xurrent.