Can Gorgias trigger actions in Heidi, and Heidi in Gorgias?

Yes — the integration works in both directions. Use each app's triggers to start a workflow and the other app's actions to update it.

Do I need to write code to integrate Gorgias and Heidi?

No. Gorgias-to-Heidi automations are built visually on the canvas. You can optionally add custom JavaScript with Functions when you need advanced logic.

Gorgias + Heidi Integration

Connect Gorgias and Heidi to automate support work — trigger in one app, run actions in the other, wired in minutes.

Example: when Gorgias's "Watch Customers" fires, WEXTL can "Add Sessions to Patient Profile" in Heidi. Gorgias has 7 triggers (including Watch Customers, Watch Jobs, and Watch New Ticket Messages); Heidi has 36 actions (including Add Sessions to Patient Profile, Ask Heidi, and Convert Note to Sectional Format).

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Gorgias triggersHeidi actions

Gorgias workflow triggers

Heidi workflow actions

Frequently asked questions

Common questions about connecting Gorgias and Heidi.

Connect your Gorgias and Heidi accounts once, pick a trigger in one app and an action in the other, then map the fields so data flows automatically between them.

GorgiasBrowse all Gorgias triggers, actions, and integrations.

HeidiBrowse all Heidi triggers, actions, and integrations.

Gorgias + Heidi Integration

Frequently asked questions

How do I connect Gorgias and Heidi?

What can I automate between Gorgias and Heidi?

Can Gorgias trigger actions in Heidi, and Heidi in Gorgias?

Do I need to write code to integrate Gorgias and Heidi?

Explore Gorgias and Heidi, or get started

Gorgias + Heidi Integration

Frequently asked questions

How do I connect Gorgias and Heidi?

What can I automate between Gorgias and Heidi?

Can Gorgias trigger actions in Heidi, and Heidi in Gorgias?

Do I need to write code to integrate Gorgias and Heidi?

Explore Gorgias and Heidi, or get started