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Gorgias Support API: Watch Customers, Cancel a Job

E-commerce help desk for tickets, customers, voice calls, and support automation. 7 triggers, 13 searches, and 16 actions including Watch Customers.

About this integration

E-commerce help desk for tickets, customers, voice calls, and support automation.

There are 7 triggers, 13 search modules and 16 actions available. The integration connects via basic authentication.

How to connect

The credential form asks for Domain, Email, and API Key.

Prefer the interactive builder form? Open it on the app page.

Paste your credentials once — WEXTL® stores them encrypted and reuses the connection across every workflow that needs it.

Enter your credentials below. WEXTL stores them encrypted and uses them only to call the API on your behalf.

Connecting Gorgias to WEXTL®

Connecting Gorgias to WEXTL®

Field	Type	Help
DomainRequired	text	Your company's Domain. For example, https://`domain`.gorgias.com. You need to paste only `domain`.
EmailRequired	email	—
API KeyRequired	password	You can get your API Key via `Account > Settings > REST API`

Use it in workflow automation

Start with Watch Customers, then add Cancel a Job.

The canvas below runs Watch Customers into Cancel a Job — watch the video, then drop a node onto the canvas.

Select the Watch New Ticket Messages trigger and the workflow fires automatically when the event occurs — no polling required.

Then add Create a Ticket as the next node. Branch, filter, or hand off to other integrations from there.

The integration includes 23 ready-made modules for support work — each run logs its inputs and outputs for debugging.

Gorgias workflow on the canvas: Watch New Ticket Messages then Create a Ticket

Gorgias workflow on the canvas: Watch New Ticket Messages then Create a Ticket

Triggers, searches and actions

Open any Gorgias trigger, search, or action to see its inputs and outputs — 7 triggers, 13 searchs, 16 actions.

Triggers

Use one of 7 triggers to kick off a workflow as soon as an event occurs in the app.

Watch Customers
Watch Jobs
Watch New Ticket Messages
Watch New Users
Watch New Voice Calls

2more triggers

Searches

This integration includes 13 search modules for looking data up mid-run.

Get a Customer
Get a Job
Get a Ticket
Get a Ticket Message
Get a User

8more searches

Actions

Take action during a run with 16 available modules that write data back into the app.

Cancel a Job
Create a Customer
Create a Job
Create a Ticket
Create a Ticket Message

11more actions

Explore the fields available for each Gorgias trigger, search, and action.

Triggers

Output fields

Field	Type
ID	number
External ID	text
Active	boolean
Email	text
Name	text
Firstname	text
Lastname	text
Language	text
Timezone	text
Created Datetime	date
Updated Datetime	date
Meta	text
Data	text
Note	text
Custom Fields	object

Output fields

Field	Type
ID	number
Cancel Requested Datetime	date
Cancelled Datetime	date
Created Datetime	date
Ended Datetime	date
Failed Datetime	date
Info	object
Progress Count	number
Locked Datetime	date
Meta	object
Description	text
Params	object
Ticket Ids	array
Updates	object
Scheduled Datetime	date
Started Datetime	date
Status	text
Type	text
User ID	number
Uri	text

Output fields

Field	Type
ID	number
Uri	text
Message ID	text
Ticket ID	number
External ID	text
Public	boolean
Channel	text
Via	text
Source	object
From	object
To	array
Type	text
Sender	object
ID	number
Integration ID	number
Intents	array
Rule ID	number
From Agent	boolean
Receiver	object
ID	number
Subject	text
Body Text	text
Body Html	text
Stripped Text	text
Stripped Html	text

15other output fields

Output fields

Field	Type
ID	number
Cancel Requested Datetime	date
Cancelled Datetime	date
Created Datetime	date
Ended Datetime	date
Failed Datetime	date
Info	object
Progress Count	number
Locked Datetime	date
Meta	object
Description	text
Params	object
Ticket Ids	array
Updates	object
Scheduled Datetime	date
Started Datetime	date
Status	text
Type	text
User ID	number
Uri	text

Output fields

Field	Type
ID	number
Integration ID	number
Ticket ID	number
Phone Number ID	number
External ID	text
Provider	text
Status	text
Direction	text
Phone Number Source	text
Country Source	text
Phone Number Destination	text
Country Destination	text
Duration	number
Started Datetime	date
Created Datetime	date
Updated Datetime	date
Initiated By Agent ID	number
Last Answered By Agent ID	number
Customer ID	number
Has Voicemail	boolean

4other output fields

Output fields

Field	Type
ID	number
Uri	text
External ID	text
Language	text
Status	text
Priority	text
Channel	text
Via	text
From Agent	boolean
Customer	object
Email	text
Firstname	text
ID	number
Lastname	text
Meta	object
Name	text
Assignee User	object
Bio	text
Email	text
Firstname	text
ID	number
Lastname	text
Meta	object
Name	text
Assignee Team	object
ID	number
Name	text
Subject	text
Excerpt	text
Integrations	object
Address	text
Name	text
Type	text
Meta	object
Tags	array
Messages Count	number
Is Unread	boolean
Spam	boolean

9other output fields

Output fields

Field	Type
ID	number
Call ID	number
External ID	text
Url	text
Duration	number
Type	text
Created Datetime	date
Deleted Datetime	date
Error Code	text
Transcription Status	text

Searches

Input fields

Field	Type
CustomerRequired	choice

Output fields

Field	Type
ID	number
External ID	text
Active	boolean
Email	text
Name	text
Firstname	text
Lastname	text
Language	text
Timezone	text
Created Datetime	date
Updated Datetime	date
Meta	text
Data	text
Note	text
Custom Fields	object

Input fields

Field	Type
JobRequired	choice

Output fields

Field	Type
ID	number
Cancel Requested Datetime	date
Cancelled Datetime	date
Created Datetime	date
Ended Datetime	date
Failed Datetime	date
Info	object
Progress Count	number
Locked Datetime	text
Meta	object
Description	text
Params	object
Ticket Ids	array
Updates	object
Scheduled Datetime	date
Started Datetime	date
Status	text
Type	text
User ID	number
Uri	text

Input fields

Field	Type
TicketRequired	choice

Output fields

Field	Type
ID	number
Assignee User	text
Channel	text
Closed Datetime	date
Created Datetime	date
Customer	object
ID	number
Active	boolean
Created Datetime	text
Customer	object
Data	object
Email	text
External ID	text
Firstname	text
Integrations	object
Language	text
Events	array
External ID	text
Is Unread	boolean
Language	text
Last Message Datetime	text
Last Received Message Datetime	text
Messages	array
Meta	object
Opened Datetime	text
Satisfaction Survey	object
ID	number
Uri	text
Body Text	text
Created Datetime	text
Customer ID	number
Meta	object
Score	number
Scored Datetime	text
Sent Datetime	text
Should Send Datetime	text
Snooze Datetime	text
Spam	boolean
Status	text
Subject	text

5other output fields

Input fields

Field	Type
TicketRequired	choice

Output fields

Field	Type
ID	number
Attachments	array
Body Html	text
Body Text	text
Channel	text
Created Datetime	text
External ID	text
Failed Datetime	text
From Agent	boolean
Integration ID	number
Last Sending Error	text
Message ID	text
Receiver	object
ID	number
Rule ID	number
Sender	object
ID	number
Source	object
Type	text
From	object
To	array
Stripped Html	text
Stripped Text	text
Subject	text
Ticket ID	number

2other output fields

Input fields

Field	Type
UserRequired	choice

Output fields

Field	Type
ID	number
Active	boolean
Bio	text
Created Datetime	date
Country	text
Deactivated Datetime	text
Email	text
External ID	text
Firstname	text
Has Password	boolean
Has 2fa Enabled	boolean
Lastname	text
Language	text
Meta	object
Sso	text
Profile Picture Url	text
Name	text
Role	object
Name	text
Timezone	text
Updated Datetime	date
Client ID	text
Uri	text

Input fields

Field	Type
Email	email
External ID	text
Name	text
Order By	choice
View ID	number
Channel Type	text
Channel Address	text
Limit	number

Output fields

Field	Type
ID	number
External ID	text
Active	boolean
Email	text
Name	text
Firstname	text
Lastname	text
Language	text
Timezone	text
Created Datetime	date
Updated Datetime	date
Meta	text
Data	text
Note	text
Custom Fields	object

Input fields

Field	Type
Order By	choice
Status	choice
Type	choice
Limit	number

Output fields

Field	Type
ID	number
Cancel Requested Datetime	date
Cancelled Datetime	date
Created Datetime	date
Ended Datetime	date
Failed Datetime	date
Info	object
Progress Count	number
Locked Datetime	date
Meta	object
Description	text
Params	object
Ticket Ids	array
Updates	object
Scheduled Datetime	date
Started Datetime	date
Status	text
Type	text
User ID	number
Uri	text

Input fields

Field	Type
Ticket	choice
Order By	choice
Limit	number

Output fields

Field	Type
ID	number
Uri	text
Message ID	text
Ticket ID	number
External ID	text
Public	boolean
Channel	text
Via	text
Source	object
From	object
To	array
Type	text
Sender	object
ID	number
Integration ID	number
Intents	array
Rule ID	number
From Agent	boolean
Receiver	object
ID	number
Subject	text
Body Text	text
Body Html	text
Stripped Text	text
Stripped Html	text

15other output fields

Input fields

Field	Type
Tickets	choice
Customer ID	number
View ID	number
Rule ID	number
Order By	choice
Cursor	text
Trashed	boolean
External ID	text
Limit	number

Output fields

Field	Type
ID	number
Uri	text
External ID	text
Language	text
Status	text
Priority	text
Channel	text
Via	text
From Agent	boolean
Customer	object
Email	text
Firstname	text
ID	number
Lastname	text
Meta	object
Name	text
Assignee User	object
Bio	text
Email	text
Firstname	text
ID	number
Lastname	text
Meta	object
Name	text
Assignee Team	object
ID	number
Name	text
Subject	text
Excerpt	text
Integrations	object
Address	text
Name	text
Type	text
Meta	object
Tags	array
Messages Count	number
Is Unread	boolean
Spam	boolean

9other output fields

Input fields

Field	Type
External ID	text
Email	email
Order By	choice
Roles	array
Search	text
Limit	number

Output fields

Field	Type
ID	number
Active	boolean
Bio	text
Created Datetime	date
Country	text
Email	text
External ID	text
Firstname	text
Lastname	text
Language	text
Meta	object
Avatar Url	text
Position	text
Name	text
Role	object
Name	text
Timezone	text
Updated Datetime	date
Client ID	text

Input fields

Field	Type
Call	choice
Limit	number

Output fields

Field	Type
ID	number
Call ID	number
External ID	text
Url	text
Duration	number
Type	text
Created Datetime	date
Deleted Datetime	date
Error Code	text
Transcription Status	text

Input fields

Field	Type
Ticket	choice
Limit	number

Output fields

Field	Type
ID	number
Integration ID	number
Ticket ID	number
Phone Number ID	number
External ID	text
Provider	text
Status	text
Direction	text
Phone Number Source	text
Country Source	text
Phone Number Destination	text
Country Destination	text
Duration	number
Started Datetime	date
Created Datetime	date
Updated Datetime	date
Initiated By Agent ID	number
Last Answered By Agent ID	number
Customer ID	number
Has Voicemail	boolean

4other output fields

Input fields

Field	Type
TypeRequired	choice
Query	text
Size	number

Output fields

Field	Type
User ID	number

Actions

Input fields

Field	Type
JobRequired	choice

Input fields

Field	Type
ChannelsRequired	array
Email	email
External ID	text
Language	text
Name	text
Timezone	time

Output fields

Field	Type
ID	number
Created Datetime	date
Email	text
External ID	text
Firstname	text
Integrations	object
6	object
Language	text
Lastname	text
Name	text
Note	text
Timezone	text
Updated Datetime	date

Input fields

Field	Type
ParamsRequired	object
Apply and Close	boolean
End Datetime	date
Macro ID	choice
Start Datetime	date
Ticket IDs	choice
URL	url
Updates	array
ViewRequired	array
Context	array
TypeRequired	choice
Scheduled Datetime	date
Meta	array
Key	text
Value	text

Output fields

Field	Type
ID	number
Cancel Requested Datetime	date
Cancelled Datetime	date
Created Datetime	date
Ended Datetime	date
Failed Datetime	date
Info	object
Progress Count	number
Locked Datetime	date
Meta	object
Description	text
Params	object
Ticket Ids	array
Updates	object
Scheduled Datetime	date
Started Datetime	date
Status	text
Type	text
User ID	number
Uri	text

Input fields

Field	Type
MessagesRequired	array
ViaRequired	choice
Assignee Team	object
id	number
Assignee User	object
id	choice
Channel	choice
Closed DateTime	date
Created DateTime	date
Custom Fields	array
ID	text
Value	text
Customer	object
id	choice
External ID	text
From Agent	boolean
Language	text
Last Message DateTime	date
Last Received Message DateTime	date
Meta	array
Key	text
Value	text
Opened DateTime	date
Priority	choice
Snooze DateTime	date
Spam	boolean
Status	choice

4other input fields

Output fields

Field	Type
ID	number
Assignee User	text
Channel	text
Closed Datetime	date
Created Datetime	date
Customer	object
ID	number
Active	boolean
Created Datetime	date
Customer	object
Data	object
Email	text
External ID	text
Firstname	text
Integrations	object
Language	text
Events	array
External ID	text
Is Unread	boolean
Language	text
Last Message Datetime	date
Last Received Message Datetime	date
Messages	array
Meta	object
Opened Datetime	date
Satisfaction Survey	object
ID	number
Uri	text
Body Text	text
Created Datetime	date
Customer ID	number
Meta	object
Score	number
Scored Datetime	date
Sent Datetime	date
Should Send Datetime	date
Snooze Datetime	date
Spam	boolean
Status	text
Subject	text

5other output fields

Input fields

Field	Type
TicketRequired	choice
ChannelRequired	choice
From AgentRequired	boolean
ViaRequired	choice
Action	choice
Actions	array
Attachments	array
Body HTML	text
Body Text	text
Created DateTime	date
Deleted DateTime	date
External ID	text
Failed DateTime	date
Headers	array
Key	text
Value	text
Integration ID	number
Last Sending Error	object
ErrorRequired	text
Macros	array
Mention IDs	array
Message ID	text
Meta	array
Key	text
Value	text

10other input fields

Output fields

Field	Type
ID	number
Attachments	array
Body Html	text
Body Text	text
Channel	text
Created Datetime	date
External ID	text
Failed Datetime	date
From Agent	boolean
Integration ID	number
Last Sending Error	text
Message ID	text
Receiver	object
ID	number
Rule ID	number
Sender	object
ID	number
Source	object
Type	text
From	object
To	array
Stripped Html	text
Stripped Text	text
Subject	text
Ticket ID	number

2other output fields

Input fields

Field	Type
EmailRequired	email
NameRequired	text
RoleRequired	object
Role NameRequired	choice
Bio	text
Country	text
External ID	text
Language	choice
Meta	array
Key	text
Value	text
Timezone	time

Output fields

Field	Type
ID	number
Active	boolean
Bio	text
Created Datetime	date
Country	text
Email	text
External ID	text
Firstname	text
Lastname	text
Language	text
Meta	object
Avatar Url	text
Position	text
Name	text
Role	object
Name	text
Timezone	text
Updated Datetime	date
Client ID	text

Input fields

Field	Type
CustomerRequired	choice

Input fields

Field	Type
TicketRequired	choice

Input fields

Field	Type
TicketRequired	choice

Input fields

Field	Type
UserRequired	choice

Input fields

Field	Type
MethodRequired	choice
Headers	array
Header	object
Query String	array
Parameter	object
Body	text

Output fields

Field	Type
Body	text
Headers	object
Status code	number

Input fields

Field	Type
CustomerRequired	choice
Channels	array
Email	email
External ID	text
Language	text
Name	text
Timezone	time

Output fields

Field	Type
ID	number
Created Datetime	date
Email	text
External ID	text
Firstname	text
Integrations	object
6	object
Language	text
Lastname	text
Name	text
Note	text
Timezone	text
Updated Datetime	date

Input fields

Field	Type
JobRequired	choice
Meta	array
Key	text
Value	text
Params	object
Apply and Close	boolean
End Datetime	date
Macro ID	choice
Start Datetime	date
Ticket IDs	choice
URL	text
Updates	array
View	array
View ID	number
Context	array
Scheduled Datetime	date
Status	choice

Output fields

Field	Type
ID	number
Cancel Requested Datetime	date
Cancelled Datetime	date
Created Datetime	date
Ended Datetime	date
Failed Datetime	date
Info	object
Progress Count	number
Locked Datetime	date
Meta	object
Description	text
Params	object
Ticket Ids	array
Updates	object
Scheduled Datetime	date
Started Datetime	date
Status	text
Type	text
User ID	number
Uri	text

Input fields

Field	Type
TicketRequired	choice
Assignee Team	object
id	number
Assignee User	object
id	choice
Channel	choice
Closed Datetime	date
Custom Fields	array
ID	text
Value	text
Customer	object
id	choice
External ID	text
From Agent	boolean
Is Unread	boolean
Language	text
Last Message Datetime	date
Last Received Message Datetime	date
Meta	array
Key	text
Value	text
Opened Datetime	date
Priority	choice
Snooze Datetime	date
Spam	boolean
Status	choice
Subject	text

4other input fields

Output fields

Field	Type
ID	number
Assignee User	text
Channel	text
Closed Datetime	date
Created Datetime	date
Customer	object
ID	number
Active	boolean
Created Datetime	date
Customer	object
Data	object
Email	text
External ID	text
Firstname	text
Integrations	object
Language	text
Events	array
External ID	text
Is Unread	boolean
Language	text
Last Message Datetime	date
Last Received Message Datetime	date
Messages	array
Meta	object
Opened Datetime	date
Satisfaction Survey	object
ID	number
Uri	text
Body Text	text
Created Datetime	date
Customer ID	number
Meta	object
Score	number
Scored Datetime	date
Sent Datetime	date
Should Send Datetime	date
Snooze Datetime	date
Spam	boolean
Status	text
Subject	text

5other output fields

Input fields

Field	Type
TicketRequired	choice
Attachments	array
Body HTML	text
Body Text	text
ChannelRequired	choice
External ID	text
Failed Date Time	date
From AgentRequired	boolean
Message ID	text
Receiver	object
ID	number
Email	text
Sender	object
ID	choice
Email	text
Sent Date Time	date
Source	object
Type	choice
To	array
CC	array
BCC	array
From	object
Subject	text
ViaRequired	choice

Output fields

Field	Type
ID	number
Attachments	array
Body Html	text
Body Text	text
Channel	text
Created Datetime	date
External ID	text
Failed Datetime	date
From Agent	boolean
Integration ID	number
Last Sending Error	text
Message ID	text
Receiver	object
ID	number
Rule ID	number
Sender	object
ID	number
Source	object
Type	text
From	object
To	array
Stripped Html	text
Stripped Text	text
Subject	text
Ticket ID	number

2other output fields

Input fields

Field	Type
UserRequired	choice
Email	email
New Password	text
Old Password	text
Password Confirmation	text
Name	text
Bio	text
Country	text
Language	choice
External ID	text
Role	object
Role NameRequired	choice
Meta	array
Key	text
Value	text
Timezone	time
Two FA Code	text

Output fields

Field	Type
ID	number
Active	boolean
Bio	text
Created Datetime	date
Country	text
Email	text
External ID	text
Firstname	text
Lastname	text
Language	text
Meta	object
Avatar Url	text
Position	text
Name	text
Role	object
Name	text
Timezone	text
Updated Datetime	date
Client ID	text