Requirements
Connecting Tidio takes an active account plus an API access token from your account settings — no other setup is required.[3]
Get your Tidio credentials
- Client IDtextRequired
To authorize with API, you need to obtain credentials. You can do it in Panel under the Developer -> OpenAPI section.
[1] - Client SecretpasswordRequired
To authorize with API, you need to obtain credentials. You can do it in Panel under the Developer -> OpenAPI section.
[1]
Connect Tidio in WEXTL
- Log in to your WEXTL account, add the Tidio node module to your workflow, and click Create new credential.Instant triggers use webhooks — click Create a webhook first when adding one, then create the credential.
- Optional: In the Credential name field, enter a name for the credential.
- Enter the authentication credentials you copied from your Tidio account, or follow the on-screen instructions to create the credential.
- If prompted, authenticate your account and confirm access.
- If you want to make changes to your credential in the future, follow the steps in Manage credentials →
Notes
Credentials are org-scoped; share them with teammates from the Credentials picker on any of its nodes.For detailed information on connecting an application, see Connect an application →
Tidio node modules
The list below is a reference of every Tidio node module the integration supports. You will be able to pick any of them on the workflow canvas while building automations.
Expand any Tidio node module below to see exactly what it takes in, what it returns, and what connection it needs.
Watch ContactsTrigger
| Field | Type |
|---|---|
| ID | text |
| Distinct ID | text |
| First name | text |
| Last name | text |
| Phone | text |
| Language | text |
| Country | text |
| City | text |
| Created at | date |
| Email Consent | text |
| Properties | array |
Watch EventsTrigger
| Field | Type |
|---|---|
| ID | text |
| Phone | text |
| First name | text |
| Last name | text |
| Distinct ID | text |
| Properties | array |
Watch TicketsTrigger
| Field | Type |
|---|---|
| ID | number |
| Link | url |
| Subject | text |
| Contact ID | text |
| Contact email | |
| Priority | text |
| Status | text |
| Assigned operator ID | text |
| Assigned department ID | text |
Get a ContactAction
Get a TicketAction
List OperatorsSearch
List TicketsSearch
Search Contact MessagesSearch
Search ContactsSearch
Create a ContactAction
Create a Ticket as ContactAction
Create Multiple ContactsAction
Delete a ContactAction
| Field | Type |
|---|---|
Contact IDRequired | choice |
Delete a TicketAction
| Field | Type |
|---|---|
Ticket IDRequired | choice |
Make an API Calluniversal
Reply to a TicketAction
Update a ContactAction
| Field | Type |
|---|---|
Contact IDRequired | choice |
| Distinct ID | text |
| Phone | text |
| First Name | text |
| Last Name | text |
| Email Consent | choice |
| Properties | array |
Update a TicketAction
| Field | Type |
|---|---|
Ticket IDRequired | choice |
StatusRequired | choice |
PriorityRequired | choice |
| Assigned | object |
TypeRequired | choice |
Update Multiple ContactsAction
| Field | Type |
|---|---|
Contacts ListRequired | array |
Contact IDRequired | choice |
| Distinct ID | text |
| Phone | text |
| First Name | text |
| Last Name | text |
| Email Consent | choice |
| Properties | array |
Templates
Look for Tidio templates in the WEXTL template library.
Browse templates →Explore alternative apps
- Acumbamail[2]Email marketing platform for campaigns, lists, and subscriber automation.
- ButtondownIndie newsletter platform for writing, sending, and managing email lists.
- Autocalls AIAI phone agents for outbound and inbound calling, lead qualification, and follow-ups.
- BandwidthEnterprise communications APIs for voice, messaging, and phone number services.
- CallTrackingMetricsCall tracking for businesses, with numbers, texts, and routing.
References
- WEXTL® Tidio Source Code connector implementation.
- Our users use cases and automations.
- Official API Documentation for Tidio.
- WEXTL® visual workflow builder data.
Last updated: Jul 24, 2026 18:13