About this integration
Live chat and chatbot platform for customer support and sales. Connect it to any workflow without writing code.
You can choose from 3 triggers, 7 search modules and 10 actions. The connection type is basic authentication. Webhook-based triggers fire instantly without polling.
How to connect
The credential form asks for Client ID and Client Secret.
Prefer the interactive builder form? Open it on the app page.
Enter your credentials below. WEXTL stores them encrypted and uses them only to call the API on your behalf.
| Field | Type | Help |
|---|---|---|
Client IDRequired | text | To authorize with API, you need to obtain credentials. You can do it in Panel under the Developer -> OpenAPI section. |
Client SecretRequired | password | To authorize with API, you need to obtain credentials. You can do it in Panel under the Developer -> OpenAPI section. |
Use it in workflow automation
Start with Watch Contacts, then add Create a Contact.
The canvas below runs Watch Contacts into Create a Contact — watch the video, then drop a node onto the canvas.
Select the Watch Contacts trigger and the workflow fires automatically when the event occurs — no polling required.
Then add Create a Ticket as Contact as the next node. Branch, filter, or hand off to other integrations from there.
The integration includes 13 ready-made modules for communication work — each run logs its inputs and outputs for debugging.
Tidio workflow on the canvas: Watch Contacts then Create a Ticket as Contact
Triggers, searches and actions
Explore the fields available for each Tidio trigger, search, and action — 3 triggers, 7 searchs, and 10 actions.
Triggers
Whenever something changes in the app, one of 3 available triggers can start a run immediately.
- Watch Contacts
- Watch Events
- Watch Tickets
Searches
7 search modules let you query the app mid-run and feed the results to the next step.
- Get a Contact
- Get a Ticket
- List Departments
- List Operators
- List Tickets
Actions
Use 10 action modules to write data back into the app from anywhere in a run.
- Create a Contact
- Create a Ticket as Contact
- Create Multiple Contacts
- Delete a Contact
- Delete a Ticket
Explore the fields available for each Tidio trigger, search, and action.
Triggers
| Field | Type |
|---|---|
ID | text |
Distinct ID | text |
First name | text |
Last name | text |
Email | |
Phone | text |
Language | text |
Country | text |
City | text |
Created at | date |
Email Consent | text |
Properties | array |
| Field | Type |
|---|---|
ID | text |
Email | |
Phone | text |
First name | text |
Last name | text |
Distinct ID | text |
Properties | array |
| Field | Type |
|---|---|
ID | number |
Link | url |
Subject | text |
Contact ID | text |
Contact email | |
Priority | text |
Status | text |
Assigned operator ID | text |
Assigned department ID | text |
Searches
| Field | Type |
|---|---|
Contact IDRequired | choice |
| Field | Type |
|---|---|
ID | text |
Distinct ID | text |
First name | text |
Last name | text |
Email | |
Phone | text |
Language | text |
Country | text |
City | text |
Created at | date |
Email consent | text |
Properties | array |
| Field | Type |
|---|---|
Ticket IDRequired | choice |
| Field | Type |
|---|---|
ID | number |
Link | url |
Subject | text |
Contact ID | text |
Contact email | |
Priority | text |
Status | text |
Assigned operator ID | text |
Assigned department ID | text |
| Field | Type |
|---|---|
Limit | number |
| Field | Type |
|---|---|
ID | text |
Name | text |
| Field | Type |
|---|---|
Limit | number |
| Field | Type |
|---|---|
ID | text |
Active | boolean |
Email | |
Name | text |
Role | text |
Picture | text |
Last seen | date |
| Field | Type |
|---|---|
Limit | number |
| Field | Type |
|---|---|
ID | number |
Link | url |
Subject | text |
Contact ID | text |
Contact email | |
Priority | text |
Status | text |
Assigned operator ID | text |
Assigned department ID | text |
| Field | Type |
|---|---|
Contact IDRequired | choice |
Limit | number |
| Field | Type |
|---|---|
ID | text |
Author type | text |
Author ID | text |
Message | text |
Created at | date |
| Field | Type |
|---|---|
Email | |
Limit | number |
| Field | Type |
|---|---|
ID | text |
Distinct ID | text |
First name | text |
Last name | text |
Email | |
Phone | text |
Language | text |
Country | text |
City | text |
Created at | date |
Email Consent | text |
Properties | array |
Actions
| Field | Type |
|---|---|
Distinct IDRequired | text |
Email | |
Phone | text |
First Name | text |
Last Name | text |
Email Consent | choice |
Properties | array |
| Field | Type |
|---|---|
Contact ID | text |
| Field | Type |
|---|---|
Contact EmailRequired | |
SubjectRequired | text |
Message ContentRequired | text |
Assigned Department ID | choice |
| Field | Type |
|---|---|
Ticket ID | number |
| Field | Type |
|---|---|
Contacts ListRequired | array |
Distinct IDRequired | text |
Email | |
Phone | text |
First Name | text |
Last Name | text |
Email Consent | choice |
Properties | array |
| Field | Type |
|---|---|
Contacts | array |
| Field | Type |
|---|---|
Contact IDRequired | choice |
| Field | Type |
|---|---|
Ticket IDRequired | choice |
| Field | Type |
|---|---|
URLRequired | text |
MethodRequired | choice |
Headers | array |
Header | object |
Query String | array |
Parameter | object |
Body | text |
| Field | Type |
|---|---|
Body | text |
Headers | object |
Status code | number |
| Field | Type |
|---|---|
Ticket IDRequired | choice |
Author TypeRequired | choice |
ContentRequired | text |
Message Type | choice |
| Field | Type |
|---|---|
ID | text |
| Field | Type |
|---|---|
Contact IDRequired | choice |
Distinct ID | text |
Email | |
Phone | text |
First Name | text |
Last Name | text |
Email Consent | choice |
Properties | array |
| Field | Type |
|---|---|
Ticket IDRequired | choice |
StatusRequired | choice |
PriorityRequired | choice |
Assigned | object |
TypeRequired | choice |
| Field | Type |
|---|---|
Contacts ListRequired | array |
Contact IDRequired | choice |
Distinct ID | text |
Email | |
Phone | text |
First Name | text |
Last Name | text |
Email Consent | choice |
Properties | array |