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Atomicwork and CommBox Integration

Demonstration of how apps are integrated in WEXTL workflow builder [4]

Build support workflows between Atomicwork and CommBox on a visual canvas — set up data fields sync between apps once and let data flow when events come automatically. Integration will work without code and your team will see the workflow inside WEXTL® builder.

Integration guide
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Learn about Atomicwork and CommBox

Detailed info you need to know about Atomicwork and CommBox integrations in WEXTL. Explore which modules apps support and how you connect them.

  • Atomicwork

    • Support
    • 4 triggers
    • 9 searches
    • 12 actions

    Create and manage service requests, changes, assets and access grants in Atomicwork. [5]

  • CommBox

    • Support
    • 2 triggers
    • 13 searches
    • 31 actions

    Omnichannel customer engagement platform for managing conversations, agents, teams and messaging campaigns. [6]

How to connect Atomicwork to CommBox

Set up your Atomicwork and CommBox integration in 3 simple steps [2] — no coding required. Up to 10 minutes setup.

  1. STEP 1

    Connect Atomicwork and CommBox

    Save credentials in WEXTL once. We store them encrypted and reuse the authorization across every workflow [3]. No coding or API skills required.

  2. STEP 2

    Build a workflow

    Paste selected Atomicwork and CommBox nodes onto the canvas [4], or describe what you want and WEXTL wires the flow together with AI Builder.

  3. STEP 3

    Map your data

    Choose which fields need to sync between Atomicwork and CommBox. Use filters or leverage a JS custom code step in between — everything is on the canvas.

How does the integration between Atomicwork and CommBox work in WEXTL?

WEXTL exposes actions and triggers for Atomicwork and CommBox that help you connect apps and automate repetitive tasks [1]. A trigger is an event that happens, an action — a step that performs when the event has occurred.

Atomicwork triggersCommBox actions

Atomicwork modules

  • Add Workspace Member Adds workspace member.
  • Create a Grant Creates a grant.
  • Create a Policy Creates a policy.
  • Create a Problem Task Creates a problem task.
  • Create a Request Creates a request.
  • Create an Entitlement Creates an entitlement.
  • Create Change With File Uploads Creates a change with file upload.
  • Delete an Asset Deletes an asset.
  • Delete Workspace Member Deletes a workspace member.
  • Get a Problem Task Retrieves the details of a problem task.
  • Get an Asset Retrieves the details of an asset.
  • Get Change Retrieves the details of a change.
  • List Apps Returns a list of apps.
  • List Assets Returns a list of assets.
  • List Entitlements Returns a list of entitlements.
  • List Templates Returns a list of templates.
  • List Workspace Agent Group Members Returns a list of workspace agent group members.
  • List Workspace Agent Groups Returns a list of workspace agent groups.
  • Make an API Call Performs an arbitrary authorized API call to the Atomicwork API.
  • Revoke a Grant Revokes a grant.
  • Update a Grant Updates a grant.
  • Watch Apps Triggers when apps are added or changed.
  • Watch Templates Triggers when templates are added or changed.
  • Watch Workspace Agent Groups Triggers when workspace agent groups are added or changed.
  • Watch Workspace Agent Groups Members Triggers when workspace agent groups members are added or changed.

CommBox modules

  • Add a Manager Profile Adds or changes the profiles of a specific agent or admin.
  • Add a Remark Log Adds a remark log entry to a conversation.
  • Add an Activity Log Adds an activity log entry to a conversation.
  • Assign a Manager Assigns a conversation to a specific agent.
  • Create a Child Object Posts a message (child object) in a conversation on behalf of an agent.
  • Create a Form Link Creates a link to an organization form that the customer can fill in or sign.
  • Create a Manager Creates a new agent or admin.
  • Create a Predefined Form Link Creates a link to a blank form overlaid onto the given PDF or image.
  • Create a Tag Creates a new tag.
  • Create a Team Creates a new team.
  • Create an Object Creates a conversation in the given channel and returns its object ID.
  • Delete a Custom Indicator Removes a custom indicator from a conversation.
  • Delete a Manager Deletes a specific agent or admin.
  • Delete a Manager Profile Removes a profile from a specific agent or admin.
  • Delete a Tag Deletes a tag.
  • Delete a Team Deletes a team by ID.
  • Get a Manager Retrieves information about a specific agent or admin.
  • Get a Manager Presence Retrieves the presence status of a specific agent.
  • Get a User Retrieves information about a customer.
  • Get an Object Retrieves the details of a specific conversation.
  • List Management Assignments Lists the conversations assigned to a specific agent or admin.
  • List Manager Profiles Lists all manager profiles.
  • List Managers Lists all agents and admins on the account.
  • List Object Activities Lists the activities of a conversation.
  • List Object Transcripts Retrieves the transcript of a specific conversation.
  • List Stream Objects Lists the conversations in a stream (channel).
  • List Tag Groups Lists all tag groups on the account.
  • List Tags Lists all tags on the account or brand.
  • List Teams Lists all teams and their IDs.
  • Make an API Call Sends a custom authorized request to the CommBox API.
  • Send a Campaign Sends a campaign to its recipients.
  • Send a WhatsApp Template Sends a WhatsApp template message.
  • Send a WhatsApp Template from Emarsys Sends a WhatsApp template message generated by Emarsys through WhatsApp Business.
  • Send an Initial SMS Sends the first text message of a conversation to the customer.
  • Send an SMS Sends a text message to the customer.
  • Set a Custom Indicator Shows an indicator icon at the top of the conversation to alert the agent.
  • Set Object Content Sets the content of a conversation object.
  • Set Object Status Sets the status of a conversation.
  • Unassign a Manager Removes the agent assigned to a conversation.
  • Update a Manager Updates an agent or admin by ID.
  • Update a Tag Changes the name or content of a tag.
  • Update a Team Changes the name of a team.
  • Update a User Updates customer information shown in the Customer Info pane.
  • Validate a WhatsApp Account Checks whether a WhatsApp account is valid.
  • Watch Stream Objects Triggers when a new object appears in a stream.
  • Watch Teams Triggers when a new team is created.

Explore alternative integrations

There are other apps [9] supported by WEXTL that can be paired with Atomicwork and CommBox integrations. Pick any from the list below if the current combination isn't the one you need.

Automate Atomicwork and CommBox on WEXTL®

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Frequently asked questions

Common questions about connecting Atomicwork and CommBox.

How do I connect Atomicwork and CommBox?

Connect your Atomicwork and CommBox accounts once, pick a trigger in one app and an action in the other, then map the fields so data flows automatically between them. [3]

What can I automate between Atomicwork and CommBox?

Example: when Atomicwork's "Watch Apps" fires, WEXTL can "Add a Manager Profile" in CommBox. Atomicwork has 4 triggers (including Watch Apps, Watch Templates, and Watch Workspace Agent Groups); CommBox has 44 actions (including Add a Manager Profile, Add a Remark Log, and Add an Activity Log). Add filters and transforms between steps when you need them. [1]

Can Atomicwork trigger actions in CommBox, and CommBox in Atomicwork?

Yes — the integration works in both directions. Use each app's triggers to start a workflow and the other app's actions to update it. [2]

Do I need to write code to integrate Atomicwork and CommBox?

No. Atomicwork-to-CommBox automations are built visually on the canvas. You can optionally add custom JavaScript with Functions when you need advanced logic. [4]

Does Atomicwork integrate with CommBox in real time?

Yes. Trigger-based automations start the moment Atomicwork (or CommBox) fires a new event — webhook-backed apps run within seconds, and polling-only apps re-check on a schedule you control. [7]

How long does it take to set up a Atomicwork + CommBox integration?

A first automation typically takes 5–10 minutes: connect each app's credential once, drop a trigger + action onto the canvas, map the fields, and turn the workflow on.

Do I need a paid plan to connect Atomicwork with CommBox?

You can build your Atomicwork + CommBox automation on a 3-day trial with every feature unlocked. Cancel anytime. For your protection, a small deposit is charged to your card when your trial starts. It counts toward your first payment and is non-refundable. [8]

References

List of sources used to gather information about the Atomicwork and CommBox integration.

  1. Atomicwork and CommBox integration source code, module specs and credentials implementation.
  2. Our Atomicwork and CommBox integration documentation, structured input and output parameters, scopes, and authentication methods.
  3. Official vendor API documentation for Atomicwork and CommBox — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
  4. WEXTL® visual workflow builder, anonymized data from our technical support team.
  5. Atomicwork integration information
  6. CommBox integration information
  7. WEXTL® Scheduling
  8. WEXTL® Pricing and Trial
  9. WEXTL® Apps Library

How we write our apps documentation

Explore how WEXTL® crafted Atomicwork and CommBox integration page documentation. Used sources, AI's role, and how the team validates the result.

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