Atomicwork integration guide
VerifiedHow to connect Atomicwork to WEXTL and use its 4 triggers and 21 actions in your workflows. About Atomicwork: Create and manage service requests, changes, assets and access grants in Atomicwork.
- 4 triggers
- 9 searches
- 12 actions
- Polling
- Auth: API key
AI-assisted documentation8 min read
This documentation is compiled from our integration source code, internal specs for Atomicwork, its official API documentation and anonymized requests logs we collect from our support team[2].
Requirements
Get your Atomicwork credentials
- API KeypasswordRequired
Log into your account, Generate an API key from Settings > My account > Credential store[1]
- TenanttextRequired
Log in to your account and copy the tenant name from your workspace URL. For example, if your URL is
acme.atomicwork.com, your tenant name isacme.[1] - Workspace IDtextRequired
Your workspace ID is visible in Settings → Workspace .[1]
Connect Atomicwork in WEXTL
- Log in to your WEXTL account, add the Atomicwork node module to your workflow, and click Create new credential.
- Optional: In the Credential name field, enter a name for the credential.
- Enter the authentication credentials you copied from your Atomicwork account, or follow the on-screen instructions to create the credential.
- If prompted, authenticate your account and confirm access.
- If you want to make changes to your credential in the future, follow the steps in Manage credentials →
Atomicwork triggers and actions on WEXTL
The list below is a reference of every Atomicwork node module the integration supports. You will be able to pick any of them on the workflow canvas while building automations.
Each Atomicwork node module below opens to reveal its input parameters, outputs, and connection requirements.
Watch Apps
Trigger
| Field | Type |
|---|---|
| Created at | date |
| Description | text |
| ID | text |
| Name | text |
| Provider | text |
| Status | text |
Watch Templates
Trigger
| Field | Type |
|---|---|
| Created at | date |
| Description | text |
| ID | number |
| Is active | boolean |
| Name | text |
| Status | text |
| Updated at | date |
Watch Workspace Agent Groups
Trigger
| Field | Type |
|---|---|
| Description | text |
| ID | number |
| Name | text |
| Type | text |
Watch Workspace Agent Groups Members
Trigger
| Field | Type |
|---|---|
| Assigned | boolean |
| Created at | date |
| ID | number |
| Name | text |
| Role | text |
| Updated at | date |
Get a Problem Task
Action
| Field | Type |
|---|---|
Display IDRequired | text |
| Field | Type |
|---|---|
| Created at | date |
| Display ID | text |
| Problem ID | text |
| Status | text |
| Tasks | array |
| Updated at | date |
Get an Asset
Action
| Field | Type |
|---|---|
User IDRequired | choice |
| Field | Type |
|---|---|
| Additional sources | array |
| Asset tag | text |
| ID | number |
| Last updated | date |
| Location | text |
| Name | text |
| Owner | object |
| text | |
| ID | number |
| Name | text |
| Purchase date | date |
| Serial number | text |
| Status | text |
| Type | text |
| Warranty expiry | date |
Get Change
Action
| Field | Type |
|---|---|
Display IDRequired | text |
| Field | Type |
|---|---|
| Approval state | text |
| Assigned to | text |
| Change type | text |
| Created at | date |
| Description | text |
| ID | text |
| Impact | text |
| Priority | text |
| Requested by | text |
| Risk | text |
| Scheduled end | date |
| Scheduled start | date |
| Status | text |
| Title | text |
List Apps
Search
| Field | Type |
|---|---|
| Search key | text |
| Limit | number |
| Field | Type |
|---|---|
| Created at | date |
| Description | text |
| ID | text |
| Name | text |
| Provider | text |
| Status | text |
List Assets
Search
| Field | Type |
|---|---|
User IDRequired | text |
| Search key | text |
| Limit | number |
| Field | Type |
|---|---|
| Asset ID | text |
| Assigned to user ID | number |
| Name | text |
| Purchase date | date |
| Serial number | text |
| Status | text |
| Type | text |
| Warranty expiration | date |
List Entitlements
Search
| Field | Type |
|---|---|
| Search key | text |
| App ID | choice |
| Type | choice |
| Status | choice |
| Limit | number |
| Field | Type |
|---|---|
| App ID | number |
| Description | text |
| ID | text |
| Name | text |
| Status | text |
| Type | text |
List Templates
Search
| Field | Type |
|---|---|
| Search key | text |
| Status | choice |
| Is active | boolean |
| For user ID | text |
| Limit | number |
| Field | Type |
|---|---|
| Created at | date |
| Description | text |
| ID | number |
| Is active | boolean |
| Name | text |
| Status | text |
| Updated at | date |
List Workspace Agent Group Members
Search
| Field | Type |
|---|---|
Agent Group IDRequired | choice |
| Search key | text |
| Sort order | choice |
| Filter | choice |
| Limit | number |
| Field | Type |
|---|---|
| Assigned | boolean |
| Created at | date |
| ID | number |
| Name | text |
| Role | text |
| Updated at | date |
List Workspace Agent Groups
Search
| Field | Type |
|---|---|
| Type | choice |
| Limit | number |
| Field | Type |
|---|---|
| Description | text |
| ID | number |
| Name | text |
| Type | text |
Add Workspace Member
Action
| Field | Type |
|---|---|
Agent Group IDRequired | choice |
| Emails | array |
| User IDs | array |
| Users | array |
| Organization Roles | array |
| Type | choice |
| Send Email | boolean |
| Workspaces | array |
| ID | text |
| Roles | array |
| Field | Type |
|---|---|
| User ID | number |
Create a Grant
Action
| Field | Type |
|---|---|
User IDRequired | text |
Entitlement IDRequired | choice |
| Policy ID | text |
| Policy Key | text |
| Granted By | choice |
| Granted At | date |
Create a Policy
Action
| Field | Type |
|---|---|
NameRequired | text |
TypeRequired | choice |
StatusRequired | choice |
App IDRequired | choice |
| Description | text |
| Condition | object |
TypeRequired | text |
| Values | array |
| Approvals | object |
TypeRequired | text |
| Steps | array |
| Lifecycle | object |
TypeRequired | text |
| Allowed Access Durations | array |
| Global Notification Settings | object |
| Allow User to Extend | boolean |
| Is Active | boolean |
| Entitlements | choice |
| Is Business Justification Required | boolean |
| Field | Type |
|---|---|
| User ID | number |
Create a Problem Task
Action
| Field | Type |
|---|---|
Display IDRequired | text |
| Name | text |
| Description | text |
| Due date | date |
| Assignee | number |
| Status | choice |
| Field | Type |
|---|---|
| Created at | date |
| Display ID | text |
| Problem ID | text |
| Status | text |
| Tasks | array |
| Updated at | date |
Create a Request
Action
| Field | Type |
|---|---|
| Request Type | text |
| Request Source | choice |
| Category | text |
| Subcategory | text |
| CTI Item | text |
| Description | text |
| Email Content | text |
| Status | text |
| Priority | text |
| Parent Request ID | text |
| Agent Group | text |
| Assignee | text |
| Subject | text |
| Notes | array |
| User ID | text |
| Conversation ID | text |
| Description | text |
| Mentions | array |
| Agent Group Mentions | array |
| Is Private | boolean |
| Source | choice |
| Type | choice |
| Attachments | array |
| CC Emails | array |
| Conversation Info | object |
Start TimestampRequired | date |
| Channel Name | text |
| Channel ID | text |
| Tags | array |
| CC Emails | array |
| BCC Emails | array |
| Attachments | array |
| Requester | text |
10other input fields
| Field | Type |
|---|---|
| User ID | number |
Create an Entitlement
Action
| Field | Type |
|---|---|
NameRequired | text |
App IDRequired | choice |
| Description | text |
| Status | choice |
| Provisioning Config | object |
ProviderRequired | choice |
TypeRequired | choice |
ValueRequired | object |
| Deprovisioning Config | object |
ProviderRequired | choice |
TypeRequired | choice |
ValueRequired | object |
| Field | Type |
|---|---|
| User ID | number |
Create Change With File Uploads
Action
| Field | Type |
|---|---|
Change TemplateRequired | text |
SubjectRequired | text |
| Requester | text |
| Agent Group | text |
| Change Type | text |
| Planned Change Start Date | date |
| Planned Change Completion Date | date |
| Actual Change Start Date | date |
| Actual Change Completion Date | date |
| Priority | text |
| Status | text |
| Impact | text |
| Urgency | text |
| Parent Change ID | text |
| Description | text |
| Assignee | text |
| Data JSON | text |
| Attachments | array |
| Tags | array |
| Assets | array |
4other input fields
| Field | Type |
|---|---|
| User ID | number |
Delete an Asset
Action
| Field | Type |
|---|---|
User IDRequired | choice |
Delete Workspace Member
Action
| Field | Type |
|---|---|
Agent Group IDRequired | choice |
Make an API Call
universal
| Field | Type |
|---|---|
MethodRequired | choice |
| Headers | array |
| Header | object |
| Query String | array |
| Parameter | object |
| Body | text |
| Field | Type |
|---|---|
| Body | text |
| Headers | object |
| Status code | number |
Templates
Look for Atomicwork templates in the WEXTL template library.
Browse templates →Other support integrations on WEXTL
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References
- WEXTL® Atomicwork Source Code connector implementation.
- Our users use cases and automations.
- Official API Documentation for Atomicwork.
- WEXTL® visual workflow builder data.
Last updated: Oct 31, 2026 22:48
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