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Atomicwork and Charla Integration

Demonstration of how apps are integrated in WEXTL workflow builder [4]

Connect Atomicwork and Charla to automate support workflows. Trigger events from one app, run actions in the other and use AI to make smart decisions. Integrate apps in 3 simple steps - no code required.

Integration guide
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Learn about Atomicwork and Charla

Detailed info you need to know about Atomicwork and Charla integrations in WEXTL. Explore which modules apps support and how you connect them.

  • Atomicwork

    • Support
    • 4 triggers
    • 9 searches
    • 12 actions

    Create and manage service requests, changes, assets and access grants in Atomicwork. [5]

  • Charla

    • Support
    • 3 triggers
    • 5 searches
    • 4 actions

    AI chatbot and live-chat platform for contacts, articles, and conversations. [6]

How to connect Atomicwork to Charla

Set up your Atomicwork and Charla integration in 3 simple steps [2] — no coding required. Up to 10 minutes setup.

  1. STEP 1

    Connect Atomicwork and Charla

    Save credentials in WEXTL once. We store them encrypted and reuse the authorization across every workflow [3]. No coding or API skills required.

  2. STEP 2

    Build a workflow

    Paste selected Atomicwork and Charla nodes onto the canvas [4], or describe what you want and WEXTL wires the flow together with AI Builder.

  3. STEP 3

    Map your data

    Choose which fields need to sync between Atomicwork and Charla. Use filters or leverage a JS custom code step in between — everything is on the canvas.

How does the integration between Atomicwork and Charla work in WEXTL?

WEXTL exposes actions and triggers for Atomicwork and Charla that help you connect apps and automate repetitive tasks [1]. A trigger is an event that happens, an action — a step that performs when the event has occurred.

Atomicwork triggersCharla actions

Atomicwork modules

  • Add Workspace Member Adds workspace member.
  • Create a Grant Creates a grant.
  • Create a Policy Creates a policy.
  • Create a Problem Task Creates a problem task.
  • Create a Request Creates a request.
  • Create an Entitlement Creates an entitlement.
  • Create Change With File Uploads Creates a change with file upload.
  • Delete an Asset Deletes an asset.
  • Delete Workspace Member Deletes a workspace member.
  • Get a Problem Task Retrieves the details of a problem task.
  • Get an Asset Retrieves the details of an asset.
  • Get Change Retrieves the details of a change.
  • List Apps Returns a list of apps.
  • List Assets Returns a list of assets.
  • List Entitlements Returns a list of entitlements.
  • List Templates Returns a list of templates.
  • List Workspace Agent Group Members Returns a list of workspace agent group members.
  • List Workspace Agent Groups Returns a list of workspace agent groups.
  • Make an API Call Performs an arbitrary authorized API call to the Atomicwork API.
  • Revoke a Grant Revokes a grant.
  • Update a Grant Updates a grant.
  • Watch Apps Triggers when apps are added or changed.
  • Watch Templates Triggers when templates are added or changed.
  • Watch Workspace Agent Groups Triggers when workspace agent groups are added or changed.
  • Watch Workspace Agent Groups Members Triggers when workspace agent groups members are added or changed.

Charla modules

  • Create a Contact Creates a new contact.
  • Create an Article Creates a new article.
  • Delete an Article Deletes a single article by ID.
  • Get a Contact Retrieves a single contact's details.
  • Get an Article Retrieves a single article's details.
  • List Articles Retrieves a list of articles.
  • List Contacts Retrieves a list of contacts.
  • List Conversations Retrieves a list of conversations.
  • Make an API Call Performs an arbitrary authorized API call.
  • Watch Articles Triggers when a new article is published.
  • Watch Contacts Triggers when a new contact is created.
  • Watch Messages Triggers when a new message is received.

Explore alternative integrations

There are other apps [9] supported by WEXTL that can be paired with Atomicwork and Charla integrations. Pick any from the list below if the current combination isn't the one you need.

Automate Atomicwork and Charla on WEXTL®

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Frequently asked questions

Common questions about connecting Atomicwork and Charla.

How do I connect Atomicwork and Charla?

Connect your Atomicwork and Charla accounts once, pick a trigger in one app and an action in the other, then map the fields so data flows automatically between them. [3]

What can I automate between Atomicwork and Charla?

Example: when Atomicwork's "Watch Apps" fires, WEXTL can "Create a Contact" in Charla. Atomicwork has 4 triggers (including Watch Apps, Watch Templates, and Watch Workspace Agent Groups); Charla has 9 actions (including Create a Contact, Create an Article, and Delete an Article). Add filters and transforms between steps when you need them. [1]

Can Atomicwork trigger actions in Charla, and Charla in Atomicwork?

Yes — the integration works in both directions. Use each app's triggers to start a workflow and the other app's actions to update it. [2]

Do I need to write code to integrate Atomicwork and Charla?

No. Atomicwork-to-Charla automations are built visually on the canvas. You can optionally add custom JavaScript with Functions when you need advanced logic. [4]

Does Atomicwork integrate with Charla in real time?

Yes. Trigger-based automations start the moment Atomicwork (or Charla) fires a new event — webhook-backed apps run within seconds, and polling-only apps re-check on a schedule you control. [7]

How long does it take to set up a Atomicwork + Charla integration?

A first automation typically takes 5–10 minutes: connect each app's credential once, drop a trigger + action onto the canvas, map the fields, and turn the workflow on.

Do I need a paid plan to connect Atomicwork with Charla?

You can build your Atomicwork + Charla automation on a 3-day trial with every feature unlocked. Cancel anytime. For your protection, a small deposit is charged to your card when your trial starts. It counts toward your first payment and is non-refundable. [8]

References

List of sources used to gather information about the Atomicwork and Charla integration.

  1. Atomicwork and Charla integration source code, module specs and credentials implementation.
  2. Our Atomicwork and Charla integration documentation, structured input and output parameters, scopes, and authentication methods.
  3. Official vendor API documentation for Atomicwork and Charla — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
  4. WEXTL® visual workflow builder, anonymized data from our technical support team.
  5. Atomicwork integration information
  6. Charla integration information
  7. WEXTL® Scheduling
  8. WEXTL® Pricing and Trial
  9. WEXTL® Apps Library

How we write our apps documentation

Explore how WEXTL® crafted Atomicwork and Charla integration page documentation. Used sources, AI's role, and how the team validates the result.

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