STEP 1
Connect Charla and LiveHelpNow
Save credentials in WEXTL once. We store them encrypted and reuse the authorization across every workflow [3]. No coding or API skills required.
Charla and LiveHelpNow Integration
Keep Charla and LiveHelpNow in sync by integrating their events and actions. When support events happen in Charla, update the LiveHelpNow automatically - without any line of code in visual workflow builder.
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Learn about Charla and LiveHelpNow
Detailed info you need to know about Charla and LiveHelpNow integrations in WEXTL. Explore which modules apps support and how you connect them.
LiveHelpNow
Customer support platform for live chat, tickets, callbacks, and help desk operations. [6]
How to connect Charla to LiveHelpNow
Set up your Charla and LiveHelpNow integration in 3 simple steps [2] — no coding required. Up to 10 minutes setup.
STEP 2
Build a workflow
Paste selected Charla and LiveHelpNow nodes onto the canvas [4], or describe what you want and WEXTL wires the flow together with AI Builder.
STEP 3
Map your data
Choose which fields need to sync between Charla and LiveHelpNow. Use filters or leverage a JS custom code step in between — everything is on the canvas.
How does the integration between Charla and LiveHelpNow work in WEXTL?
WEXTL exposes actions and triggers for Charla and LiveHelpNow that help you connect apps and automate repetitive tasks [1]. A trigger is an event that happens, an action — a step that performs when the event has occurred.
Charla triggersLiveHelpNow actions
Charla modules
- Create a ContactCreates a new contact.
- Create an ArticleCreates a new article.
- Delete an ArticleDeletes a single article by ID.
- Get a ContactRetrieves a single contact's details.
- Get an ArticleRetrieves a single article's details.
- List ArticlesRetrieves a list of articles.
- List ContactsRetrieves a list of contacts.
- List ConversationsRetrieves a list of conversations.
- Make an API CallPerforms an arbitrary authorized API call.
- Watch ArticlesTriggers when a new article is published.
- Watch ContactsTriggers when a new contact is created.
- Watch MessagesTriggers when a new message is received.
LiveHelpNow modules
- Accept a CallbackAccepts the specified callback in the system.
- Accept a ChatAllows an operator to accept a chat conversation request.
- Accept a TicketAccepts a specified ticket to process it within the system.
- Acknowledge a TicketAcknowledges a specified ticket in the system.
- Add a Comment to a TicketAdds a comment to the specified ticket.
- Assign a Callback to an OperatorAssigns the specified callback to an operator in the system.
- Assign a TicketAssigns a specified ticket to a user or group.
- Create a Visitor NoteCreates a new note for a visitor.
- Delete a CallbackDeletes the specified callback from the service using the provided identifier or criteria.
- Delete a TicketDeletes a specified ticket in the system.
- Get Call History of a VisitorRetrieves the call history of a specified visitor.
- Get Callback Filter OptionsRetrieves a list of callback filter options.
- Get Callback InformationRetrieves information for the specified callback.
- Get Chat Bot Funnels StatisticsRetrieves statistics from chat bot funnels.
- Get Chat Contact ListRetrieves the chat contact list data.
- Get Chat InfoRetrieves information about a chat.
- Get Chat Survey DetailsRetrieves the details of a chat survey.
- Get Chat SurveysRetrieves chat surveys from the service.
- Get Daily Account Chat StatisticsRetrieves daily statistics for account chats.
- Get Daily Department Chat StatisticsRetrieves daily statistics for department chats.
- Get Daily Operator StatisticsRetrieves daily statistics for operators.
- Get Navigation History of a VisitorRetrieves the navigation history for a specific visitor.
- Get Online StatusRetrieves the online status for a specific account.
- Get Online Status for a DepartmentRetrieves the online status for a specified department.
- Get Previous Chat MessagesRetrieves previous messages from a specified chat session.
- Get Ticket DetailsRetrieves details of a ticket.
- Get Visitor InformationGets information for a specific visitor.
- Insert a Chat MessageInserts a chat message into the specified chat.
- Insert a Comment into a CallbackInserts a comment into the specified callback.
- List Available Canned SetsRetrieves a list of available canned sets.
- List Callback FiltersRetrieves a list of callback filters from the service.
- List CallbacksRetrieves a list of callbacks for your account.
- List CallbacksRetrieves a list of callbacks for your account based on a generic search.
- List DepartmentsRetrieves a list of departments for your account.
- List Items in a Canned SetRetrieves a list of items for a given canned set.
- List Ticket CategoriesRetrieves a list of ticket categories from the system.
- List Ticket FiltersRetrieves a list of ticket filters from the service.
- List Ticket Filters OptionsRetrieves a list of available ticket filter options.
- List Ticket PrioritiesGets a list of ticket priorities.
- List TicketsGets a list of tickets for your account.
- List TicketsRetrieves a list of tickets for your account based on a generic search.
- List Visitor FiltersRetrieves a list of available visitor filters.
- List VisitorsRetrieves a list of visitors for your account.
- Make an API CallPerforms an arbitrary authorized API call.
- Reassign a CallbackReassigns the specified callback to an operator.
- Reassign a ChatReassigns the specified chat to an operator or department.
- Reassign a TicketReassigns the specified ticket to a different agent or team.
- Resolve a TicketResolves a specified ticket in the system.
- Send a Proactive Invitation to a VisitorSends a proactive invitation to a visitor to engage with the service.
- Set Typing StatusSets the typing status for the operator or visitor in the specified chat session.
Explore alternative integrations
There are other apps [9] supported by WEXTL that can be paired with Charla and LiveHelpNow integrations. Pick any from the list below if the current combination isn't the one you need.
Frequently asked questions
Common questions about connecting Charla and LiveHelpNow.
Connect your Charla and LiveHelpNow accounts once, pick a trigger in one app and an action in the other, then map the fields so data flows automatically between them. [3]
Example: when Charla's "Watch Articles" fires, WEXTL can "Accept a Callback" in LiveHelpNow. Charla has 3 triggers (including Watch Articles, Watch Contacts, and Watch Messages); LiveHelpNow has 61 actions (including Accept a Callback, Accept a Chat, and Accept a Ticket). Add filters and transforms between steps when you need them. [1]
Yes — the integration works in both directions. Use each app's triggers to start a workflow and the other app's actions to update it. [2]
No. Charla-to-LiveHelpNow automations are built visually on the canvas. You can optionally add custom JavaScript with Functions when you need advanced logic. [4]
Yes. Trigger-based automations start the moment Charla (or LiveHelpNow) fires a new event — webhook-backed apps run within seconds, and polling-only apps re-check on a schedule you control. [7]
A first automation typically takes 5–10 minutes: connect each app's credential once, drop a trigger + action onto the canvas, map the fields, and turn the workflow on.
You can build your Charla + LiveHelpNow automation on a 3-day trial with every feature unlocked. Cancel anytime. For your protection, a small deposit is charged to your card when your trial starts. It counts toward your first payment and is non-refundable. [8]
References
List of sources used to gather information about the Charla and LiveHelpNow integration.
- Charla and LiveHelpNow integration source code, module specs and credentials implementation.
- Our Charla and LiveHelpNow integration documentation, structured input and output parameters, scopes, and authentication methods.
- Official vendor API documentation for Charla and LiveHelpNow — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
- WEXTL® visual workflow builder, anonymized data from our technical support team.
- Charla integration information
- LiveHelpNow integration information
- WEXTL® Scheduling
- WEXTL® Pricing and Trial
- WEXTL® Apps Library