Can Deskpro trigger actions in eDesk, and eDesk in Deskpro?

Yes — the integration works in both directions. Use each app's triggers to start a workflow and the other app's actions to update it.

Do I need to write code to integrate Deskpro and eDesk?

No. Deskpro-to-eDesk automations are built visually on the canvas. You can optionally add custom JavaScript with Functions when you need advanced logic.

Deskpro + eDesk Integration

Connect Deskpro and eDesk to automate support work — trigger in one app, run actions in the other, wired in minutes.

Example: when Deskpro's "Watch Agent Chats Messages" fires, WEXTL can "Create a Message" in eDesk. Deskpro has 18 triggers (including Watch Agent Chats Messages, Watch Agent Groups, and Watch Agents); eDesk has 40 actions (including Create a Message, Create an Order Note Attachment, and Create a Sales Order).

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Deskpro triggerseDesk actions

Deskpro workflow triggers

eDesk workflow actions

Frequently asked questions

Common questions about connecting Deskpro and eDesk.

Connect your Deskpro and eDesk accounts once, pick a trigger in one app and an action in the other, then map the fields so data flows automatically between them.

DeskproBrowse all Deskpro triggers, actions, and integrations.

eDeskBrowse all eDesk triggers, actions, and integrations.

Deskpro + eDesk Integration

Frequently asked questions

How do I connect Deskpro and eDesk?

What can I automate between Deskpro and eDesk?

Can Deskpro trigger actions in eDesk, and eDesk in Deskpro?

Do I need to write code to integrate Deskpro and eDesk?

Explore Deskpro and eDesk, or get started

Deskpro + eDesk Integration

Frequently asked questions

How do I connect Deskpro and eDesk?

What can I automate between Deskpro and eDesk?

Can Deskpro trigger actions in eDesk, and eDesk in Deskpro?

Do I need to write code to integrate Deskpro and eDesk?

Explore Deskpro and eDesk, or get started