STEP 1
Connect Deskpro and Front
Save credentials in WEXTL once. We store them encrypted and reuse the authorization across every workflow [3]. No coding or API skills required.
Deskpro and Front Integration
Connect Deskpro and Front to automate support workflows. Trigger events from one app, run actions in the other and use AI to make smart decisions. Integrate apps in 3 simple steps - no code required.
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Learn about Deskpro and Front
Detailed info you need to know about Deskpro and Front integrations in WEXTL. Explore which modules apps support and how you connect them.
How to connect Deskpro to Front
Set up your Deskpro and Front integration in 3 simple steps [2] — no coding required. Up to 10 minutes setup.
STEP 2
Build a workflow
Paste selected Deskpro and Front nodes onto the canvas [4], or describe what you want and WEXTL wires the flow together with AI Builder.
STEP 3
Map your data
Choose which fields need to sync between Deskpro and Front. Use filters or leverage a JS custom code step in between — everything is on the canvas.
How does the integration between Deskpro and Front work in WEXTL?
WEXTL exposes actions and triggers for Deskpro and Front that help you connect apps and automate repetitive tasks [1]. A trigger is an event that happens, an action — a step that performs when the event has occurred.
Deskpro triggersFront actions
Deskpro modules
- Approve an ApprovalApproves an approval process or request.
- Cancel an ApprovalCancels an approval request currently in process.
- Create an Agent ChatCreates a new agent chat.
- Create an Agent Chat MessageCreates a new agent chat message.
- Create an Agent TeamCreates a new agent team in the system.
- Create an Approval TemplateCreates a new approval template in the system.
- Create an Approval TypeCreates a new approval type in the system.
- Create an ArticleCreates a new article.
- Create an Article Custom FieldCreates a new custom field for an article.
- Create a New Community TopicCreates a new community topic.
- Create a TaskCreates a new task in the specified task list.
- Create a TicketCreates a new ticket in the system.
- Create a Ticket ApprovalCreates a new ticket approval in the system.
- Create a User ChatCreates a new user chat.
- Create User Chat MessagesCreates new user chat messages.
- Delete a Community TopicRemoves a community topic from the system.
- Delete an AgentDeletes an agent from the system.
- Delete an Agent ChatDeletes an existing agent chat.
- Delete an Agent Chat MessageDeletes an agent chat message from the conversation.
- Delete an Agent GroupDeletes details for a specific agent group.
- Delete an Agent TeamDeletes details for a specific team group.
- Delete an Approval TemplateDeletes an approval template.
- Delete an Approval TypeDeletes an approval type from the system.
- Delete an ArticleDeletes an article from the database or content management system.
- Delete Article Custom FieldsRemoves an article custom field.
- Delete a TaskRemoves a task.
- Delete a TicketDeletes a ticket in the system.
- Delete a User ChatDeletes a user chat from the system.
- Download an Article as PDFDownloads an article as a PDF file.
- Get a Community TopicRetrieves a community topic.
- Get Agent Group CountRetrieves the count of agent groups.
- Get Agents CountRetrieves the count of all agents.
- Get Agents' Extended ModelsRetrieves all agents' extended models.
- Get Agent Team CountRetrieves the count of agents in a team.
- Get a JobRetrieves a job based on a specified ID or criteria.
- Get an AgentRetrieves details for a specific agent.
- Get an Agent ChatRetrieves a new agent chat.
- Get an Agent Chat MessageRetrieves an agent chat message.
- Get an Agent GroupRetrieves details for a specific agent group.
- Get an Agent TeamRetrieves details for a specific agent team.
- Get an Approval TemplateRetrieves details for an approval template.
- Get an Approval Template CountRetrieves details for an approval template count.
- Get an Approval TypeRetrieves the details for an approval type.
- Get an Approval Type CountRetrieves details for an approval type count.
- Get an ArticleRetrieves details for an article.
- Get Approval Responses CountRetrieves the count of approval responses.
- Get Article CountRetrieves the count of all articles.
- Get Article Custom FieldRetrieves a custom field from an article.
- Get a TaskRetrieves a task from the service.
- Get a TicketRetrieves a ticket based on specified criteria.
Front modules
- Add Call RecordingAdds call Recording.
- Add Call SummaryAdds call Summary.
- Add Call TranscriptAdds call Transcript.
- Add CommentAdds comment.
- Add Comment ReplyAdds comment Reply.
- Add Company Teammate Group Team InboxesAdds company Teammate Group Team Inboxes.
- Add Company Teammate Group TeammatesAdds company Teammate Group Teammates.
- Add Company Teammate Group TeamsAdds company Teammate Group Teams.
- Add Contact HandleAdds contact Handle.
- Add Contacts To Contact ListAdds contacts To Contact List.
- Add Contact To AccountAdds contact To Account.
- Add Conversation FollowersAdds conversation Followers.
- Add Conversation LinkAdds conversation Link.
- Add Conversation TagAdds conversation Tag.
- Add Inbox AccessAdds inbox Access.
- Add NoteAdds note.
- Add Teammates To ShiftAdds teammates To Shift.
- Add Teammates To TeamAdds teammates To Team.
- Add View TeammatesAdds view Teammates.
- Create AccountCreates account.
- Create A ChannelCreates a Channel.
- Create A Knowledge BaseCreates a Knowledge Base.
- Create Analytics ExportCreates analytics Export.
- Create Analytics ReportCreates analytics Report.
- Create Article In A Knowledge Base In Default LocaleCreates article In A Knowledge Base In Default Locale.
- Create Article In A Knowledge Base In Specified LocaleCreates article In A Knowledge Base In Specified Locale.
- Create CallCreates call.
- Create Child FolderCreates child Folder.
- Create Child TagCreates child Tag.
- Create Child TemplateCreates child Template.
- Create Company TagCreates company Tag.
- Create Company Teammate GroupCreates company Teammate Group.
- Create ContactCreates contact.
- Create Contact ListCreates contact List.
- Create ConversationCreates conversation.
- Create DraftCreates draft.
- Create Draft ReplyCreates draft Reply.
- Create FolderCreates folder.
- Create InboxCreates inbox.
- Create Knowledge Base Category In Default LocaleCreates knowledge Base Category In Default Locale.
- Create Knowledge Base Category In Specified LocaleCreates knowledge Base Category In Specified Locale.
- Create LinkCreates link.
- Create MessageCreates message.
- Create Message ReplyCreates message Reply.
- Create Message TemplateCreates message Template.
- Create ShiftCreates shift.
- Create TagCreates tag.
- Create Team ContactCreates team Contact.
- Create Team Contact ListCreates team Contact List.
- Create Team FolderCreates team Folder.
Explore alternative integrations
There are other apps [9] supported by WEXTL that can be paired with Deskpro and Front integrations. Pick any from the list below if the current combination isn't the one you need.
Frequently asked questions
Common questions about connecting Deskpro and Front.
Connect your Deskpro and Front accounts once, pick a trigger in one app and an action in the other, then map the fields so data flows automatically between them. [3]
Example: when Deskpro's "Watch Agent Chats Messages" fires, WEXTL can "Add Call Recording" in Front. Deskpro has 18 triggers (including Watch Agent Chats Messages, Watch Agent Groups, and Watch Agents); Front has 242 actions (including Add Call Recording, Add Call Summary, and Add Call Transcript). Add filters and transforms between steps when you need them. [1]
Yes — the integration works in both directions. Use each app's triggers to start a workflow and the other app's actions to update it. [2]
No. Deskpro-to-Front automations are built visually on the canvas. You can optionally add custom JavaScript with Functions when you need advanced logic. [4]
Yes. Trigger-based automations start the moment Deskpro (or Front) fires a new event — webhook-backed apps run within seconds, and polling-only apps re-check on a schedule you control. [7]
A first automation typically takes 5–10 minutes: connect each app's credential once, drop a trigger + action onto the canvas, map the fields, and turn the workflow on.
You can build your Deskpro + Front automation on a 3-day trial with every feature unlocked. Cancel anytime. For your protection, a small deposit is charged to your card when your trial starts. It counts toward your first payment and is non-refundable. [8]
References
List of sources used to gather information about the Deskpro and Front integration.
- Deskpro and Front integration source code, module specs and credentials implementation.
- Our Deskpro and Front integration documentation, structured input and output parameters, scopes, and authentication methods.
- Official vendor API documentation for Deskpro and Front — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
- WEXTL® visual workflow builder, anonymized data from our technical support team.
- Deskpro integration information
- Front integration information
- WEXTL® Scheduling
- WEXTL® Pricing and Trial
- WEXTL® Apps Library