STEP 1
Connect Deskpro and Jira Service Management
Save credentials in WEXTL once. We store them encrypted and reuse the authorization across every workflow [3]. No coding or API skills required.
Deskpro and Jira Service Management Integration
Deskpro
Jira Service Management
Demonstration of how apps are integrated in WEXTL workflow builder [4]
Build support workflows between Deskpro and Jira Service Management on a visual canvas — set up data fields sync between apps once and let data flow when events come automatically. Integration will work without code and your team will see the workflow inside WEXTL® builder.
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Learn about Deskpro and Jira Service Management
Detailed info you need to know about Deskpro and Jira Service Management integrations in WEXTL. Explore which modules apps support and how you connect them.
Jira Service Management
IT service management and help desk software from Atlassian. [6]
How to connect Deskpro to Jira Service Management
Set up your Deskpro and Jira Service Management integration in 3 simple steps [2] — no coding required. Up to 10 minutes setup.
STEP 2
Build a workflow
Paste selected Deskpro and Jira Service Management nodes onto the canvas [4], or describe what you want and WEXTL wires the flow together with AI Builder.
STEP 3
Map your data
Choose which fields need to sync between Deskpro and Jira Service Management. Use filters or leverage a JS custom code step in between — everything is on the canvas.
How does the integration between Deskpro and Jira Service Management work in WEXTL?
WEXTL exposes actions and triggers for Deskpro and Jira Service Management that help you connect apps and automate repetitive tasks [1]. A trigger is an event that happens, an action — a step that performs when the event has occurred.
Deskpro triggersJira Service Management actions
Deskpro modules
- Approve an ApprovalApproves an approval process or request.
- Cancel an ApprovalCancels an approval request currently in process.
- Create an Agent ChatCreates a new agent chat.
- Create an Agent Chat MessageCreates a new agent chat message.
- Create an Agent TeamCreates a new agent team in the system.
- Create an Approval TemplateCreates a new approval template in the system.
- Create an Approval TypeCreates a new approval type in the system.
- Create an ArticleCreates a new article.
- Create an Article Custom FieldCreates a new custom field for an article.
- Create a New Community TopicCreates a new community topic.
- Create a TaskCreates a new task in the specified task list.
- Create a TicketCreates a new ticket in the system.
- Create a Ticket ApprovalCreates a new ticket approval in the system.
- Create a User ChatCreates a new user chat.
- Create User Chat MessagesCreates new user chat messages.
- Delete a Community TopicRemoves a community topic from the system.
- Delete an AgentDeletes an agent from the system.
- Delete an Agent ChatDeletes an existing agent chat.
- Delete an Agent Chat MessageDeletes an agent chat message from the conversation.
- Delete an Agent GroupDeletes details for a specific agent group.
- Delete an Agent TeamDeletes details for a specific team group.
- Delete an Approval TemplateDeletes an approval template.
- Delete an Approval TypeDeletes an approval type from the system.
- Delete an ArticleDeletes an article from the database or content management system.
- Delete Article Custom FieldsRemoves an article custom field.
- Delete a TaskRemoves a task.
- Delete a TicketDeletes a ticket in the system.
- Delete a User ChatDeletes a user chat from the system.
- Download an Article as PDFDownloads an article as a PDF file.
- Get a Community TopicRetrieves a community topic.
- Get Agent Group CountRetrieves the count of agent groups.
- Get Agents CountRetrieves the count of all agents.
- Get Agents' Extended ModelsRetrieves all agents' extended models.
- Get Agent Team CountRetrieves the count of agents in a team.
- Get a JobRetrieves a job based on a specified ID or criteria.
- Get an AgentRetrieves details for a specific agent.
- Get an Agent ChatRetrieves a new agent chat.
- Get an Agent Chat MessageRetrieves an agent chat message.
- Get an Agent GroupRetrieves details for a specific agent group.
- Get an Agent TeamRetrieves details for a specific agent team.
- Get an Approval TemplateRetrieves details for an approval template.
- Get an Approval Template CountRetrieves details for an approval template count.
- Get an Approval TypeRetrieves the details for an approval type.
- Get an Approval Type CountRetrieves details for an approval type count.
- Get an ArticleRetrieves details for an article.
- Get Approval Responses CountRetrieves the count of approval responses.
- Get Article CountRetrieves the count of all articles.
- Get Article Custom FieldRetrieves a custom field from an article.
- Get a TaskRetrieves a task from the service.
- Get a TicketRetrieves a ticket based on specified criteria.
Jira Service Management modules
- Add Customers to Service DeskAdds existing customers to a service desk.
- Add Organization to Service DeskLinks a customer organization to a service desk.
- Add Request FeedbackAdds satisfaction feedback to a request.
- Add Request ParticipantsAdds participants to a request.
- Add Request SubscriptionSubscribes you to notifications for a request.
- Add Users to OrganizationAdds users to a customer organization.
- Change Request StatusMoves a request to another status by performing a transition.
- Create Comment with AttachmentsAttaches uploaded files to a request with an optional comment.
- Create CustomerCreates a customer account on the site.
- Create Customer RequestCreates a customer request in a service desk.
- Create OrganizationCreates a customer organization.
- Create Request CommentAdds a public or internal comment to a request.
- Create Request TypeCreates a request type in a service desk from a Jira issue type.
- Delete OrganizationDeletes a customer organization.
- Delete Organization PropertyDeletes a property from an organization.
- Delete Request FeedbackDeletes the satisfaction feedback on a request.
- Delete Request TypeDeletes a request type from a service desk.
- Delete Request Type PropertyDeletes a property from a request type.
- Get Customer RequestReturns a single customer request.
- Get Knowledge Base Article ContentReturns the content of a knowledge base article.
- Get OrganizationReturns a single customer organization.
- Get Organization PropertyReturns the value of an organization property.
- Get QueueReturns a single queue with its filter and columns.
- Get Request ApprovalReturns a single approval with its approvers.
- Get Request Attachment ContentDownloads the file content of a request attachment.
- Get Request Attachment ThumbnailDownloads the thumbnail image of a request attachment.
- Get Request CommentReturns a single comment on a request.
- Get Request FeedbackReturns the satisfaction feedback left on a request.
- Get Request SLAReturns a single SLA record of a request.
- Get Request Subscription StatusReturns whether you receive notifications for a request.
- Get Request TypeReturns a single request type.
- Get Request Type FieldsReturns the fields a request type asks for and what you may do when raising it.
- Get Request Type PermissionsChecks which request types a user can raise or administer.
- Get Request Type PropertyReturns the value of a request type property.
- Get Service DeskReturns a single service desk.
- Get Service Management InfoReturns the version and build details of the Jira Service Management site.
- Invite Customer to Service DeskEmails a customer an invitation to a service desk and creates their account if needed.
- List All Request TypesRetrieves request types across all service desks.
- List Assets WorkspacesRetrieves the Assets workspace IDs for the site.
- List Comment AttachmentsRetrieves the attachments referenced in a comment.
- List Customer RequestsRetrieves customer requests, newest activity first.
- List Insight WorkspacesRetrieves the Assets workspace IDs through the older Insight path.
- List Organization Property KeysRetrieves the property keys stored on an organization.
- List OrganizationsRetrieves a list of customer organizations.
- List QueuesRetrieves a list of queues in a service desk.
- List Request ApprovalsRetrieves the approvals on a request.
- List Request AttachmentsRetrieves the attachments on a request.
- List Request CommentsRetrieves the comments on a request.
- List Request ParticipantsRetrieves the participants of a request.
- List Requests in QueueRetrieves the requests currently in a queue.
Explore alternative integrations
There are other apps [9] supported by WEXTL that can be paired with Deskpro and Jira Service Management integrations. Pick any from the list below if the current combination isn't the one you need.
Frequently asked questions
Common questions about connecting Deskpro and Jira Service Management.
Connect your Deskpro and Jira Service Management accounts once, pick a trigger in one app and an action in the other, then map the fields so data flows automatically between them. [3]
Example: when Deskpro's "Watch Agent Chats Messages" fires, WEXTL can "Add Customers to Service Desk" in Jira Service Management. Deskpro has 18 triggers (including Watch Agent Chats Messages, Watch Agent Groups, and Watch Agents); Jira Service Management has 74 actions (including Add Customers to Service Desk, Add Organization to Service Desk, and Add Request Feedback). Add filters and transforms between steps when you need them. [1]
Yes — the integration works in both directions. Use each app's triggers to start a workflow and the other app's actions to update it. [2]
No. Deskpro-to-Jira Service Management automations are built visually on the canvas. You can optionally add custom JavaScript with Functions when you need advanced logic. [4]
Yes. Trigger-based automations start the moment Deskpro (or Jira Service Management) fires a new event — webhook-backed apps run within seconds, and polling-only apps re-check on a schedule you control. [7]
A first automation typically takes 5–10 minutes: connect each app's credential once, drop a trigger + action onto the canvas, map the fields, and turn the workflow on.
You can build your Deskpro + Jira Service Management automation on a 3-day trial with every feature unlocked. Cancel anytime. For your protection, a small deposit is charged to your card when your trial starts. It counts toward your first payment and is non-refundable. [8]
References
List of sources used to gather information about the Deskpro and Jira Service Management integration.
- Deskpro and Jira Service Management integration source code, module specs and credentials implementation.
- Our Deskpro and Jira Service Management integration documentation, structured input and output parameters, scopes, and authentication methods.
- Official vendor API documentation for Deskpro and Jira Service Management — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
- WEXTL® visual workflow builder, anonymized data from our technical support team.
- Deskpro integration information
- Jira Service Management integration information
- WEXTL® Scheduling
- WEXTL® Pricing and Trial
- WEXTL® Apps Library