STEP 1
Connect Deskpro and Plain
Save credentials in WEXTL once. We store them encrypted and reuse the authorization across every workflow [3]. No coding or API skills required.
Deskpro and Plain Integration
Keep Deskpro and Plain in sync by integrating their events and actions. When support events happen in Deskpro, update the Plain automatically - without any line of code in visual workflow builder.
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Learn about Deskpro and Plain
Detailed info you need to know about Deskpro and Plain integrations in WEXTL. Explore which modules apps support and how you connect them.
How to connect Deskpro to Plain
Set up your Deskpro and Plain integration in 3 simple steps [2] — no coding required. Up to 10 minutes setup.
STEP 2
Build a workflow
Paste selected Deskpro and Plain nodes onto the canvas [4], or describe what you want and WEXTL wires the flow together with AI Builder.
STEP 3
Map your data
Choose which fields need to sync between Deskpro and Plain. Use filters or leverage a JS custom code step in between — everything is on the canvas.
How does the integration between Deskpro and Plain work in WEXTL?
WEXTL exposes actions and triggers for Deskpro and Plain that help you connect apps and automate repetitive tasks [1]. A trigger is an event that happens, an action — a step that performs when the event has occurred.
Deskpro triggersPlain actions
Deskpro modules
- Approve an ApprovalApproves an approval process or request.
- Cancel an ApprovalCancels an approval request currently in process.
- Create a New Community TopicCreates a new community topic.
- Create a TaskCreates a new task in the specified task list.
- Create a TicketCreates a new ticket in the system.
- Create a Ticket ApprovalCreates a new ticket approval in the system.
- Create a User ChatCreates a new user chat.
- Create an Agent ChatCreates a new agent chat.
- Create an Agent Chat MessageCreates a new agent chat message.
- Create an Agent TeamCreates a new agent team in the system.
- Create an Approval TemplateCreates a new approval template in the system.
- Create an Approval TypeCreates a new approval type in the system.
- Create an ArticleCreates a new article.
- Create an Article Custom FieldCreates a new custom field for an article.
- Create User Chat MessagesCreates new user chat messages.
- Delete a Community TopicRemoves a community topic from the system.
- Delete a TaskRemoves a task.
- Delete a TicketDeletes a ticket in the system.
- Delete a User ChatDeletes a user chat from the system.
- Delete an AgentDeletes an agent from the system.
- Delete an Agent ChatDeletes an existing agent chat.
- Delete an Agent Chat MessageDeletes an agent chat message from the conversation.
- Delete an Agent GroupDeletes details for a specific agent group.
- Delete an Agent TeamDeletes details for a specific team group.
- Delete an Approval TemplateDeletes an approval template.
- Delete an Approval TypeDeletes an approval type from the system.
- Delete an ArticleDeletes an article from the database or content management system.
- Delete Article Custom FieldsRemoves an article custom field.
- Download an Article as PDFDownloads an article as a PDF file.
- Get a Community TopicRetrieves a community topic.
- Get a JobRetrieves a job based on a specified ID or criteria.
- Get a TaskRetrieves a task from the service.
- Get a TicketRetrieves a ticket based on specified criteria.
- Get a User ChatRetrieves a user chat.
- Get Agent Group CountRetrieves the count of agent groups.
- Get Agent Team CountRetrieves the count of agents in a team.
- Get Agents CountRetrieves the count of all agents.
- Get Agents' Extended ModelsRetrieves all agents' extended models.
- Get an AgentRetrieves details for a specific agent.
- Get an Agent ChatRetrieves a new agent chat.
- Get an Agent Chat MessageRetrieves an agent chat message.
- Get an Agent GroupRetrieves details for a specific agent group.
- Get an Agent TeamRetrieves details for a specific agent team.
- Get an Approval TemplateRetrieves details for an approval template.
- Get an Approval Template CountRetrieves details for an approval template count.
- Get an Approval TypeRetrieves the details for an approval type.
- Get an Approval Type CountRetrieves details for an approval type count.
- Get an ArticleRetrieves details for an article.
- Get Approval Responses CountRetrieves the count of approval responses.
- Get Article CountRetrieves the count of all articles.
Plain modules
- Add Companies and Tenants to TiersAdds companies and tenants to tiers.
- Add Customer to a Customer GroupAdds a customer to a customer group.
- Add Customers to TenantsAdds customers to one or more tenants.
- Add Labels to a ThreadAdds labels to a thread to organize and categorize it.
- Assign a Tenant to a CustomerAssociates a customer with a tenant.
- Assign a ThreadAssigns a thread to a specific user or group.
- Create a Customer EventCreates a customer event in the system.
- Create a ThreadCreates a new support thread.
- Create a Thread EventCreates a thread event for a designated thread.
- Create or Update a CustomerCreates or updates a customer in the system.
- Create or Update a TenantCreates or updates a tenant in the system.
- Delete a CustomerDeletes a specified customer from the system.
- Delete a Thread FieldDeletes a thread field.
- Get a Customer by EmailRetrieves details for a specific customer using their email.
- Get a Customer by IDRetrieves details for a specific customer using their ID.
- Get a Tenant by IDRetrieves details for a specific tenant by ID.
- Get a TierRetrieves details for a specific tier.
- Get CompaniesRetrieves companies associated with customers.
- Get CustomersRetrieves a list of customers.
- Get TenantsRetrieves tenants linked to customers.
- Get TiersRetrieves support tiers from the system.
- Make an API CallPerforms an arbitrary authorized API request.
- Mark a Thread as TodoMarks a thread as todo for further action or follow-up marking.
- Mark Thread as DoneMarks a thread as done.
- Remove a Customer From a Customer GroupRemoves a customer from a customer group.
- Remove a Label from a ThreadRemoves a label from a thread.
- Remove a Tenant from a CustomerRemoves a tenant from a customer record.
- Remove Companies and Tenants from TiersRemoves companies and tenants from specified tiers.
- Reply to a ThreadReplies to a thread by posting a new message in the specified thread.
- Reply to a ThreadAllows a user to post a reply to a thread, simulating a different identity or user.
- Reply to an EmailReplies to an email.
- Send EmailsSends emails to specified recipients.
- Snooze a ThreadSnoozes a thread temporarily.
- Unassign a ThreadUnassigns a thread from a user or group.
- Update a Thread FieldUpdates thread metadata such as status, priority, or assignment.
- Update a TierUpdates details for a specific tier.
- Update CompanyUpdates a company's information.
Explore alternative integrations
There are other apps [9] supported by WEXTL that can be paired with Deskpro and Plain integrations. Pick any from the list below if the current combination isn't the one you need.
Frequently asked questions
Common questions about connecting Deskpro and Plain.
Connect your Deskpro and Plain accounts once, pick a trigger in one app and an action in the other, then map the fields so data flows automatically between them. [3]
Example: when Deskpro's "Watch Agent Chats Messages" fires, WEXTL can "Add Companies and Tenants to Tiers" in Plain. Deskpro has 18 triggers (including Watch Agent Chats Messages, Watch Agent Groups, and Watch Agent Team); Plain has 37 actions (including Add Companies and Tenants to Tiers, Add Customer to a Customer Group, and Add Customers to Tenants). Add filters and transforms between steps when you need them. [1]
Yes — the integration works in both directions. Use each app's triggers to start a workflow and the other app's actions to update it. [2]
No. Deskpro-to-Plain automations are built visually on the canvas. You can optionally add custom JavaScript with Functions when you need advanced logic. [4]
Yes. Trigger-based automations start the moment Deskpro (or Plain) fires a new event — webhook-backed apps run within seconds, and polling-only apps re-check on a schedule you control. [7]
A first automation typically takes 5–10 minutes: connect each app's credential once, drop a trigger + action onto the canvas, map the fields, and turn the workflow on.
You can build your Deskpro + Plain automation on a 3-day trial with every feature unlocked. Cancel anytime. For your protection, a small deposit is charged to your card when your trial starts. It counts toward your first payment and is non-refundable. [8]
References
List of sources used to gather information about the Deskpro and Plain integration.
- Deskpro and Plain integration source code, module specs and credentials implementation.
- Our Deskpro and Plain integration documentation, structured input and output parameters, scopes, and authentication methods.
- Official vendor API documentation for Deskpro and Plain — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
- WEXTL® visual workflow builder, anonymized data from our technical support team.
- Deskpro integration information
- Plain integration information
- WEXTL® Scheduling
- WEXTL® Pricing and Trial
- WEXTL® Apps Library