STEP 1
Select Plain in workflow
Pick Plain app in the workflow builder [4] - just one click to select the app.
Plain Integration
Modern customer support and thread-based help desk. Connect Plain support activity to workflows that keep customer records and internal teams synchronized. Start with Add Companies and Tenants to Tiers, then trigger Add Customer to a Customer Group or Add Labels to a Thread as issues move forward.
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Supported triggers and actions for Plain integration
Triggers can detect changes in Plain and run actions that can create, search or modify data inside Plain automatically [3] — exactly how you set them.
- Add Companies and Tenants to TiersAdds companies and tenants to tiers.
- Add Customer to a Customer GroupAdds a customer to a customer group.
- Add Labels to a ThreadAdds labels to a thread to organize and categorize it.
- Get a Customer by EmailRetrieves details for a specific customer using their email.
- Get a Customer by IDRetrieves details for a specific customer using their ID.
- Get a Tenant by IDRetrieves details for a specific tenant by ID.
- Get a TierRetrieves details for a specific tier.
- Get CompaniesRetrieves companies associated with customers.
- Get CustomersRetrieves a list of customers.
- Get TenantsRetrieves tenants linked to customers.
- Get TiersRetrieves support tiers from the system.
- Add Customers to TenantsAdds customers to one or more tenants.
- Assign a Tenant to a CustomerAssociates a customer with a tenant.
- Assign a ThreadAssigns a thread to a specific user or group.
- Create a Customer EventCreates a customer event in the system.
- Create a ThreadCreates a new support thread.
- Create a Thread EventCreates a thread event for a designated thread.
- Create or Update a CustomerCreates or updates a customer in the system.
- Create or Update a TenantCreates or updates a tenant in the system.
- Delete a CustomerDeletes a specified customer from the system.
How to integrate Plain in automation workflow?
3 simple steps to make your Plain connected with other apps in automation workflows on WEXTL. Up to 10 minutes integration set up.
STEP 2
Connect Plain
When prompted, authorize access to Plain in WEXTL once. Plain credentials are encrypted and never shared with WEXTL. Authorization will be reused in any future API calls [3].
WEXTL wants to integrate with your Plain account. Approve?
STEP 3
Build a workflow
Build your workflow with Plain yourself or with WEXTL® AI Builder. Connect Plain to any available integrations [5], or use HTTP node to go beyond them.
Plain
How Plain connects and integrates with WEXTL
Save and approve your credentials once — WEXTL® stores authorization information encrypted and reuses the authentication whenever Plain app is called in workflows. That allows your support automations to run without your attention, per defined schedule [7]. Explore documentation [6] for a detailed list of fields that Plain supports.
The following table illustrates what fields Plain integration require during authorization flow inside our workflow builder [4].
Connect Plain
API Key*Text
••••••••
Demonstration of Plain connection step inside WEXTL Workflow Builder [4].
| Field | Type | Help |
|---|---|---|
API KeyRequired | password | Log into plain, Go to Settings → Machine Users, create a Machine User, then click “Add API Key” to generate a key with the permissions you need and save it securely |
Connect Plain to popular apps on WEXTL
Enter a name of the other app you want to sync with Plain below. Click on selected app to explore integration options with Plain. If the app you search for is not available in WEXTL yet, you can use HTTP node [10] instead to integrate it directly.
Example automation with Plain integration
Select Add Companies and Tenants to Tiers action from Plain - this will be a starting point in your automation. Whenever event happens in Plain, workflow will start [7] from Add Companies and Tenants to Tiers node.
Search for Add Customers to Tenants, connect it as the next step of integration sequence. You can use filters between Add Companies and Tenants to Tiers and Add Customers to Tenants, so only important data pass from Add Companies and Tenants to Tiers to the next step. WEXTL gives you full control over the process of Plain automation. All parts of workflow are visible on the canvas [4].
Plain on WEXTL has 37 modules for crafting support automations. Explore Plain documentation for more.
Video slide demonstrates how Add Companies and Tenants to Tiers and Add Customers to Tenants [6] nodes are used in Plain workflow.
Frequently asked questions
Common questions about automating Plain in your workflows.
Plain has no triggers, but it provides 37 actions including "Add Companies and Tenants to Tiers", "Add Customer to a Customer Group", and "Add Labels to a Thread". Pair them with triggers from other apps to automate Plain tasks.
Integration has 37 actions, including "Add Companies and Tenants to Tiers", "Add Customer to a Customer Group", and "Add Labels to a Thread", and more. Refer to our Plain Documentation for detailed inputs and outputs.
No. Most automations are built visually on the canvas by picking triggers, actions, and mapping fields. You can add custom JavaScript with Functions when advanced logic is needed — but our customers do that in rare cases [4].
Yes. Connections are authenticated per account, credentials are encrypted at rest, and you can enforce approvals and team-level access controls on any automation.
The Plain integration on WEXTL runs directly on its vendor public API — every field name, authentication method, and rate limit is controlled by Plain official API and covered in documentation [3]. WEXTL handles the request signing and pagination for you.
Absolutely. Where Plain provides native webhooks, you can use instant triggers to eliminate polling delay. For custom webhooks, WEXTL offers Custom Webhook node, so you can start automation whenever Plain or any other service sends event to webhook URL.
WEXTL is an AI-first visual canvas. The platform allows you to describe automation in plain text — and AI will wire nodes for Plain inside the workflow builder [4]. You can also use built-in workflow nodes (AI Agent, Human in the Loop, Condition, Aggregate Results) in pair with Plain modules to craft complex integration flows with branches, filtering, and conditional logic. There are absolutely no limits of what you can build.
References
List of sources used to gather information about the Plain integration.
- Plain integration source code, module specs and credentials implementation.
- Internal Plain integration documentation, structured input and output parameters, scopes, and authentication methods.
- Official Plain vendor API documentation — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
- WEXTL® Visual Workflow Builder, anonymized data from our technical support team.
- WEXTL® Apps Library
- WEXTL® Plain App Documentation
- WEXTL® Workflow Scheduler
- WEXTL® HTTP node documentation