What actions can I run in Plain?

37 actions are available, including "Add Companies and Tenants to Tiers", "Add Customer to a Customer Group", and "Add Labels to a Thread", and more. Run them from any trigger in your automation stack — map fields once and they execute automatically.

Do I need to write code to automate this?

No. Most automations are built visually on the canvas by picking triggers, actions, and mapping fields. You can add custom JavaScript with Functions when advanced logic is needed — but it is never required.

Is the integration secure?

Yes. Connections are authenticated per account, credentials are encrypted at rest, and you can enforce approvals and team-level access controls on any automation.

Plain Integrations

Modern customer support and thread-based help desk. When Plain issues update, notify owners or sync status to other systems.

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Add Companies and Tenants to TiersAdds companies and tenants to tiers.
Add Customer to a Customer GroupAdds a customer to a customer group.
Add Labels to a ThreadAdds labels to a thread to organize and categorize it.
Get a Customer by EmailRetrieves details for a specific customer using their email.
Get a Customer by IDRetrieves details for a specific customer using their ID.
Get a Tenant by IDRetrieves details for a specific tenant by ID.
Get a TierRetrieves details for a specific tier.
Get CompaniesRetrieves companies associated with customers.
Get CustomersRetrieves a list of customers.
Get TenantsRetrieves tenants linked to customers.
Get TiersRetrieves support tiers from the system.
Add Customers to TenantsAdds customers to one or more tenants.
Assign a Tenant to a CustomerAssociates a customer with a tenant.
Assign a ThreadAssigns a thread to a specific user or group.
Create a Customer EventCreates a customer event in the system.
Create a ThreadCreates a new support thread.
Create a Thread EventCreates a thread event for a designated thread.
Create or Update a CustomerCreates or updates a customer in the system.
Create or Update a TenantCreates or updates a tenant in the system.
Delete a CustomerDeletes a specified customer from the system.
Delete a Thread FieldDeletes a thread field.
Make an API CallPerforms an arbitrary authorized API request.
Mark a Thread as TodoMarks a thread as todo for further action or follow-up marking.
Mark Thread as DoneMarks a thread as done.
Remove a Customer From a Customer GroupRemoves a customer from a customer group.
Remove a Label from a ThreadRemoves a label from a thread.
Remove a Tenant from a CustomerRemoves a tenant from a customer record.
Remove Companies and Tenants from TiersRemoves companies and tenants from specified tiers.
Reply to an EmailReplies to an email.
Reply to a ThreadReplies to a thread by posting a new message in the specified thread.
Reply to a ThreadAllows a user to post a reply to a thread, simulating a different identity or user.
Send EmailsSends emails to specified recipients.
Snooze a ThreadSnoozes a thread temporarily.
Unassign a ThreadUnassigns a thread from a user or group.
Update a Thread FieldUpdates thread metadata such as status, priority, or assignment.
Update a TierUpdates details for a specific tier.
Update CompanyUpdates a company's information.

When to use Plain

Common scenarios where Plain automation saves time and reduces manual work.

Use "Add Companies and Tenants to Tiers" as an automated action in Plain so records stay consistent whenever something changes elsewhere in your stack.
Automate "Add Customer to a Customer Group" in Plain as a workflow step — combine it with triggers, filters, and AI steps for full-pipeline coverage.
Combine "Add Labels to a Thread" from Plain with triggers or actions in other apps to close the loop — one event, many downstream outcomes.

Use in workflow automation

Start from Plain’s Add Companies and Tenants to Tiers step and wire it straight into the run — one node on the canvas, no glue script.

Add Add Customers to Tenants as the next step, then branch, filter or hand off to the rest of your stack. The whole path stays on one canvas your team can read.

This integration brings 37 ready-made steps for support work, and every run records what went in and what came back.

Plain workflow on the canvas: Add Companies and Tenants to Tiers then Add Customers to Tenants

Frequently asked questions

Common questions about automating Plain in your workflows.

Plain has no triggers, but it provides 37 actions including "Add Companies and Tenants to Tiers", "Add Customer to a Customer Group", and "Add Labels to a Thread". Pair them with triggers from other apps to automate Plain tasks.

Use in workflow automation

Start from Plain’s Add Companies and Tenants to Tiers step and wire it straight into the run — one node on the canvas, no glue script.

Add Add Customers to Tenants as the next step, then branch, filter or hand off to the rest of your stack. The whole path stays on one canvas your team can read.

This integration brings 37 ready-made steps for support work, and every run records what went in and what came back.

Plain Integrations

When to use Plain

Use in workflow automation

Frequently asked questions

Plain Integrations

When to use Plain

Connect Plain to any app in workflows

Use in workflow automation

Frequently asked questions

Connect Plain to any app in workflows

Connect Plain to any app in workflows

Connect Plain to any app in workflows

Plain Integrations

Plain triggers and actions

When to use Plain

Use in workflow automation

Frequently asked questions

What triggers does Plain support?

What actions can I run in Plain?

Do I need to write code to automate this?

Is the integration secure?

Plain Integrations

Plain triggers and actions

When to use Plain

Connect Plain to any app in workflows

Use in workflow automation

Frequently asked questions

What triggers does Plain support?

What actions can I run in Plain?

Do I need to write code to automate this?

Is the integration secure?

Connect Plain to any app in workflows

Connect Plain to any app in workflows

Connect Plain to any app in workflows