Can Deskpro trigger actions in RichPanel, and RichPanel in Deskpro?

Yes — the integration works in both directions. Use each app's triggers to start a workflow and the other app's actions to update it.

Do I need to write code to integrate Deskpro and RichPanel?

No. Deskpro-to-RichPanel automations are built visually on the canvas. You can optionally add custom JavaScript with Functions when you need advanced logic.

Deskpro + RichPanel Integration

Keep Deskpro and RichPanel aligned: when support events happen in one, update the other automatically.

Example: when Deskpro's "Watch Agent Chats Messages" fires, WEXTL can "Add Tags to a Conversation" in RichPanel. Deskpro has 18 triggers (including Watch Agent Chats Messages, Watch Agent Groups, and Watch Agents); RichPanel has 24 actions (including Add Tags to a Conversation, Attach an Order to a Conversation, and Create a Conversation (Email Variant)).

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Deskpro triggersRichPanel actions

Deskpro workflow triggers

RichPanel workflow actions

Frequently asked questions

Common questions about connecting Deskpro and RichPanel.

Connect your Deskpro and RichPanel accounts once, pick a trigger in one app and an action in the other, then map the fields so data flows automatically between them.

DeskproBrowse all Deskpro triggers, actions, and integrations.

RichPanelBrowse all RichPanel triggers, actions, and integrations.

Deskpro + RichPanel Integration

Frequently asked questions

How do I connect Deskpro and RichPanel?

What can I automate between Deskpro and RichPanel?

Can Deskpro trigger actions in RichPanel, and RichPanel in Deskpro?

Do I need to write code to integrate Deskpro and RichPanel?

Explore Deskpro and RichPanel, or get started

Deskpro + RichPanel Integration

Frequently asked questions

How do I connect Deskpro and RichPanel?

What can I automate between Deskpro and RichPanel?

Can Deskpro trigger actions in RichPanel, and RichPanel in Deskpro?

Do I need to write code to integrate Deskpro and RichPanel?

Explore Deskpro and RichPanel, or get started