STEP 1
Select RichPanel in workflow
Pick RichPanel app in the workflow builder [4] - just one click to select the app.
RichPanel Integration
E-commerce help desk for customer conversations, orders, and support automation. Bring RichPanel into AI assisted support workflows for faster triage and follow up. Start from Watch Channels and let Get a Channel or Get a Conversation handle the next step automatically.
3-day trialCancel anytimeUp to 10 minutes quick set up
- GDPR
- Data Encryption
- 2FA
- Local Data Region
Supported triggers and actions for RichPanel integration
Triggers can detect changes in RichPanel and run actions that can create, search or modify data inside RichPanel automatically [3] — exactly how you set them.
- Watch ChannelsTriggers when there is a change in a channel.
- Watch TagsTriggers when tag changes occur.
- Watch TeamsTriggers when there are changes to a team.
- Watch UsersTriggers when there are changes to a user.
- Get a ChannelRetrieves a single channel.
- Get a ConversationRetrieves a single conversation.
- Get a ConversationRetrieves a conversation using its conversation number.
- Get a Customer by ContactRetrieves a customer using an email or phone number.
- Get a UserRetrieves a single user.
- Get an OrderRetrieves an order.
- Get an Order by ConversationRetrieves an order linked to a conversation.
- List ChannelsRetrieves all channels.
- List Conversations by Customer ContactRetrieves conversations using a customer’s email or phone number.
- List TagsRetrieves all tags.
- List TeamsRetrieves all teams.
- List UsersRetrieves all users.
- Add Tags to a ConversationAdds tags to a conversation in the service.
- Attach an Order to a ConversationLinks an order to a conversation in the system.
- Create a Conversation (Email Variant)Creates a new conversation using the email variant.
- Create a Conversation (Phone Variant)Creates a new conversation using the phone variant.
How to integrate RichPanel in automation workflow?
3 simple steps to make your RichPanel connected with other apps in automation workflows on WEXTL. Up to 10 minutes integration set up.
STEP 2
Connect RichPanel
When prompted, authorize access to RichPanel in WEXTL once. RichPanel credentials are encrypted and never shared with WEXTL. Authorization will be reused in any future API calls [3].
WEXTL wants to integrate with your RichPanel account. Approve?
STEP 3
Build a workflow
Build your workflow with RichPanel yourself or with WEXTL® AI Builder. Connect RichPanel to any available integrations [5], or use HTTP node to go beyond them.
RichPanel
How RichPanel connects and integrates with WEXTL
Save and approve your credentials once — WEXTL® stores authorization information encrypted and reuses the authentication whenever RichPanel app is called in workflows. That allows your support automations to run without your attention, per defined schedule [7]. Explore documentation [6] for a detailed list of fields that RichPanel supports.
The following table illustrates what fields RichPanel integration require during authorization flow inside our workflow builder [4].
Connect RichPanel
Richpanel - API Key*Text
••••••••
Demonstration of RichPanel connection step inside WEXTL Workflow Builder [4].
| Field | Type | Help |
|---|---|---|
Richpanel - API KeyRequired | password | Generate your API key from the account dashboard: https://app.richpanel.com/api-settings. |
Connect RichPanel to popular apps on WEXTL
Enter a name of the other app you want to sync with RichPanel below. Click on selected app to explore integration options with RichPanel. If the app you search for is not available in WEXTL yet, you can use HTTP node [10] instead to integrate it directly.
Example automation with RichPanel integration
Select Watch Tags trigger from RichPanel - this will be a starting point in your automation. Whenever event happens in RichPanel, workflow will start [7] from Watch Tags node.
Search for Add Tags to a Conversation, connect it as the next step of integration sequence. You can use filters between Watch Tags and Add Tags to a Conversation, so only important data pass from Watch Tags to the next step. WEXTL gives you full control over the process of RichPanel automation. All parts of workflow are visible on the canvas [4].
RichPanel on WEXTL has 28 modules for crafting support automations. Explore RichPanel documentation for more.
Video slide demonstrates how Watch Tags and Add Tags to a Conversation [6] nodes are used in RichPanel workflow.
Frequently asked questions
Common questions about automating RichPanel in your workflows.
RichPanel has 4 triggers, including "Watch Channels", "Watch Tags", and "Watch Teams", and more. Triggers are start points of the workflow, and automations may start from them.
Integration has 24 actions, including "Get a Channel", "Get a Conversation", and "Get a Conversation", and more. Refer to our RichPanel Documentation for detailed inputs and outputs.
No. Most automations are built visually on the canvas by picking triggers, actions, and mapping fields. You can add custom JavaScript with Functions when advanced logic is needed — but our customers do that in rare cases [4].
Yes. Connections are authenticated per account, credentials are encrypted at rest, and you can enforce approvals and team-level access controls on any automation.
The RichPanel integration on WEXTL runs directly on its vendor public API — every field name, authentication method, and rate limit is controlled by RichPanel official API and covered in documentation [3]. WEXTL handles the request signing and pagination for you.
Absolutely. Where RichPanel provides native webhooks, you can use instant triggers to eliminate polling delay. For custom webhooks, WEXTL offers Custom Webhook node, so you can start automation whenever RichPanel or any other service sends event to webhook URL.
WEXTL is an AI-first visual canvas. The platform allows you to describe automation in plain text — and AI will wire nodes for RichPanel inside the workflow builder [4]. You can also use built-in workflow nodes (AI Agent, Human in the Loop, Condition, Aggregate Results) in pair with RichPanel modules to craft complex integration flows with branches, filtering, and conditional logic. There are absolutely no limits of what you can build.
References
List of sources used to gather information about the RichPanel integration.
- RichPanel integration source code, module specs and credentials implementation.
- Internal RichPanel integration documentation, structured input and output parameters, scopes, and authentication methods.
- Official RichPanel vendor API documentation — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
- WEXTL® Visual Workflow Builder, anonymized data from our technical support team.
- WEXTL® Apps Library
- WEXTL® RichPanel App Documentation
- WEXTL® Workflow Scheduler
- WEXTL® HTTP node documentation