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Connect Enchant integrations

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Enchant is a shared inbox and help desk for managing customer tickets, messages and contacts — connect Enchant to WEXTL workflows and AI agents. Route Enchant tickets, replies and customer issues into your CRM, chat and escalation workflows. When Watch Tickets arrives, continue with Get a Customer or Get a Ticket.

Integration guide
  • 3-day trial
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  • Up to 10 minutes quick set up
  • GDPR
  • Data Encryption
  • 2FA
  • Local Data Region
  • Enchant
  • WEXTL
  • BoldDesk
  • Deskpro
  • eDesk
  • AlfaDocs
  • Chatling
  • Frill
  • Charla
  • CommBox
  • Capacity
  • Atomicwork
  • Denser AI
  • Cliniko
  • Classe365
  • Exercise
  • Freshdesk
  • Chatwoot
  • Freshservice
  • Dentally
  • EasyPractice

Supported triggers and actions for Enchant integration

Triggers can detect changes in Enchant and run actions that can create, search or modify data inside Enchant automatically [3] — exactly how you set them.

  • Watch Tickets Triggers when a new ticket is added in Enchant.
  • Get a Customer Retrieves a customer by its ID from Enchant.
  • Get a Ticket Retrieves a ticket by its ID from Enchant.
  • Get an Attachment Retrieves an attachment by its ID from Enchant.
  • List Customers Retrieves all customers from Enchant.
  • List Tickets Retrieves all tickets from Enchant.
  • List Users Retrieves all users from Enchant.
  • Add Labels To Ticket Adds one or more labels to a ticket in Enchant.
  • Create a Contact Adds a new contact to a customer in Enchant.
  • Create a Customer Creates a new customer in Enchant.
  • Create a Message Adds a new message to a ticket in Enchant.
  • Create a Ticket Creates a new ticket in Enchant.
  • Create an Attachment Uploads a new attachment in Enchant so it can be used on a message.
  • Delete a Contact Deletes a contact from a customer in Enchant.
  • Make an API Call Performs an arbitrary authorized API call to the Enchant API.
  • Remove Labels From Ticket Removes one or more labels from a ticket in Enchant.
  • Update a Customer Updates an existing customer in Enchant.
  • Update a Ticket Updates an existing ticket in Enchant.

How to integrate Enchant in automation workflow?

3 simple steps to make your Enchant connected with other apps in automation workflows on WEXTL. Up to 10 minutes integration set up.

  1. STEP 1

    Select Enchant in workflow

    Pick Enchant app in the workflow builder [4] - just one click to select the app.

  2. STEP 2

    Connect Enchant

    When prompted, authorize access to Enchant in WEXTL once. Enchant credentials are encrypted and never shared with WEXTL. Authorization will be reused in any future API calls [3].

  3. STEP 3

    Build a workflow

    Build your workflow with Enchant yourself or with WEXTL® AI Builder. Connect Enchant to any available integrations [5], or use HTTP node to go beyond them.

How Enchant connects and integrates with WEXTL

Save and approve your credentials once — WEXTL® stores authorization information encrypted and reuses the authentication whenever Enchant app is called in workflows. That allows your support automations to run without your attention, per defined schedule [7]. See the integration guide [6] for a detailed list of fields that Enchant supports.

Full Enchant API documentation

The following table illustrates what fields Enchant integration require during authorization flow inside our workflow builder [4].

Connect Enchant

  • Site*Text

    ••••••••

  • Access Token*Text

    ••••••••

Connect

Demonstration of Enchant connection step inside WEXTL Workflow Builder [4].
FieldTypeHelp
SiteRequired
text

Your help desk identifier, i.e. the subdomain in yoursite.enchant.com (just 'yoursite').

Access TokenRequired
password

Your API access token (Apps tab of help desk settings).

Connect Enchant to popular apps on WEXTL

Enter a name of the other app you want to sync with Enchant below. Click on selected app to explore integration options with Enchant. If the app you search for is not available in WEXTL yet, you can use HTTP node [10] instead to integrate it directly.

Example automation with Enchant integration

Select Watch Tickets trigger from Enchant - this will be a starting point in your automation. Whenever event happens in Enchant, workflow will start [7] from Watch Tickets node.

Search for Add Labels To Ticket, connect it as the next step of integration sequence. You can use filters between Watch Tickets and Add Labels To Ticket, so only important data pass from Watch Tickets to the next step. WEXTL gives you full control over the process of Enchant automation. All parts of workflow are visible on the canvas [4].

Enchant on WEXTL has 18 modules for crafting support automations. Explore Enchant documentation for more.

  • EnchantWatch Tickets
  • BoldDeskPerforms action

OR

  • BoldDeskTriggers
  • EnchantAdd Labels To Ticket
Demonstration of how visual Enchant automation [6] looks in WEXTL.

Frequently asked questions

Common questions about automating Enchant in your workflows.

What triggers does Enchant support?

Enchant has 1 trigger, including "Watch Tickets". Triggers are start points of the workflow, and automations may start from them.

What actions can I run in Enchant?

Integration has 17 actions, including "Get a Customer", "Get a Ticket", and "Get an Attachment", and more. Refer to our Enchant Documentation for detailed inputs and outputs.

Do I need to write code to build automations?

No. Most automations are built visually on the canvas by picking triggers, actions, and mapping fields. You can add custom JavaScript with Functions when advanced logic is needed — but our customers do that in rare cases [4].

Is the integration secure?

Yes. Connections are authenticated per account, credentials are encrypted at rest, and you can enforce approvals and team-level access controls on any automation.

How does WEXTL integrate with Enchant?

The Enchant integration on WEXTL runs directly on its vendor public API — every field name, authentication method, and rate limit is controlled by Enchant official API and covered in documentation [3]. WEXTL handles the request signing and pagination for you.

Can I use webhooks with Enchant?

Absolutely. Where Enchant provides native webhooks, you can use instant triggers to eliminate polling delay. For custom webhooks, WEXTL offers Custom Webhook node, so you can start automation whenever Enchant or any other service sends event to webhook URL.

Why use WEXTL platform for Enchant automation?

WEXTL is an AI-first visual canvas. The platform allows you to describe automation in plain text — and AI will wire nodes for Enchant inside the workflow builder [4]. You can also use built-in workflow nodes (AI Agent, Human in the Loop, Condition, Aggregate Results) in pair with Enchant modules to craft complex integration flows with branches, filtering, and conditional logic. There are absolutely no limits of what you can build.

Automate Enchant on WEXTL®

Claim your 3-day trial to build Enchant integrations and access every WEXTL® feature.

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References

List of sources used to gather information about the Enchant integration.

  1. Enchant integration source code, module specs and credentials implementation.
  2. Internal Enchant integration documentation, structured input and output parameters, scopes, and authentication methods.
  3. Official Enchant vendor API documentation — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
  4. WEXTL® Visual Workflow Builder, anonymized data from our technical support team.
  5. WEXTL® Apps Library
  6. WEXTL® Enchant App Documentation
  7. WEXTL® Workflow Scheduler
  8. WEXTL® HTTP node documentation

How we write and maintain Enchant app documentation

Explore how WEXTL® crafted Enchant integration page documentation. Used sources, AI's role, and how the team validates the result.