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Enchant and Frill Integration

Demonstration of how apps are integrated in WEXTL workflow builder [4]

Build support workflows between Enchant and Frill on a visual canvas — set up data fields sync between apps once and let data flow when events come automatically. Integration will work without code and your team will see the workflow inside WEXTL® builder.

Integration guide
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  • Up to 10 minutes quick set up
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Learn about Enchant and Frill

Detailed info you need to know about Enchant and Frill integrations in WEXTL. Explore which modules apps support and how you connect them.

  • Enchant

    • Support
    • 1 trigger
    • 6 searches
    • 11 actions

    Enchant is a shared inbox and help desk for managing customer tickets, messages and contacts. [5]

  • Frill

    • Support
    • 2 triggers
    • 5 searches
    • 7 actions

    Customer feedback and product roadmap platform for collecting ideas, votes, and announcements. [6]

How to connect Enchant to Frill

Set up your Enchant and Frill integration in 3 simple steps [2] — no coding required. Up to 10 minutes setup.

  1. STEP 1

    Connect Enchant and Frill

    Save credentials in WEXTL once. We store them encrypted and reuse the authorization across every workflow [3]. No coding or API skills required.

  2. STEP 2

    Build a workflow

    Paste selected Enchant and Frill nodes onto the canvas [4], or describe what you want and WEXTL wires the flow together with AI Builder.

  3. STEP 3

    Map your data

    Choose which fields need to sync between Enchant and Frill. Use filters or leverage a JS custom code step in between — everything is on the canvas.

How does the integration between Enchant and Frill work in WEXTL?

WEXTL exposes actions and triggers for Enchant and Frill that help you connect apps and automate repetitive tasks [1]. A trigger is an event that happens, an action — a step that performs when the event has occurred.

Enchant triggersFrill actions

Enchant modules

  • Add Labels To Ticket Adds one or more labels to a ticket in Enchant.
  • Create a Contact Adds a new contact to a customer in Enchant.
  • Create a Customer Creates a new customer in Enchant.
  • Create a Message Adds a new message to a ticket in Enchant.
  • Create a Ticket Creates a new ticket in Enchant.
  • Create an Attachment Uploads a new attachment in Enchant so it can be used on a message.
  • Delete a Contact Deletes a contact from a customer in Enchant.
  • Get a Customer Retrieves a customer by its ID from Enchant.
  • Get a Ticket Retrieves a ticket by its ID from Enchant.
  • Get an Attachment Retrieves an attachment by its ID from Enchant.
  • List Customers Retrieves all customers from Enchant.
  • List Tickets Retrieves all tickets from Enchant.
  • List Users Retrieves all users from Enchant.
  • Make an API Call Performs an arbitrary authorized API call to the Enchant API.
  • Remove Labels From Ticket Removes one or more labels from a ticket in Enchant.
  • Update a Customer Updates an existing customer in Enchant.
  • Update a Ticket Updates an existing ticket in Enchant.
  • Watch Tickets Triggers when a new ticket is added in Enchant.

Frill modules

  • Create an Announcement Creates a new announcement.
  • Create an Idea Creates a new idea.
  • Delete an Announcement Deletes an announcement by its id.
  • Delete an Idea Deletes an idea by its id.
  • Get an Announcement Retrieves a single announcement by its id.
  • Get an Idea Retrieves a single idea by its id.
  • List Announcements Retrieves a list of announcements.
  • List Ideas Retrieves a list of ideas.
  • Make an API Call Performs an arbitrary authorized API call.
  • Search Votes Searches for votes.
  • Update an Announcement Updates an existing announcement by its id.
  • Update an Idea Updates an existing idea by its id.
  • Watch Ideas Triggers when a new idea is submitted.
  • Watch Votes Triggers when a new vote is submitted.

Explore alternative integrations

There are other apps [9] supported by WEXTL that can be paired with Enchant and Frill integrations. Pick any from the list below if the current combination isn't the one you need.

Automate Enchant and Frill on WEXTL®

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Frequently asked questions

Common questions about connecting Enchant and Frill.

How do I connect Enchant and Frill?

Connect your Enchant and Frill accounts once, pick a trigger in one app and an action in the other, then map the fields so data flows automatically between them. [3]

What can I automate between Enchant and Frill?

Example: when Enchant's "Watch Tickets" fires, WEXTL can "Create an Announcement" in Frill. Enchant has 1 trigger (including Watch Tickets); Frill has 12 actions (including Create an Announcement, Create an Idea, and Delete an Announcement). Add filters and transforms between steps when you need them. [1]

Can Enchant trigger actions in Frill, and Frill in Enchant?

Yes — the integration works in both directions. Use each app's triggers to start a workflow and the other app's actions to update it. [2]

Do I need to write code to integrate Enchant and Frill?

No. Enchant-to-Frill automations are built visually on the canvas. You can optionally add custom JavaScript with Functions when you need advanced logic. [4]

Does Enchant integrate with Frill in real time?

Yes. Trigger-based automations start the moment Enchant (or Frill) fires a new event — webhook-backed apps run within seconds, and polling-only apps re-check on a schedule you control. [7]

How long does it take to set up a Enchant + Frill integration?

A first automation typically takes 5–10 minutes: connect each app's credential once, drop a trigger + action onto the canvas, map the fields, and turn the workflow on.

Do I need a paid plan to connect Enchant with Frill?

You can build your Enchant + Frill automation on a 3-day trial with every feature unlocked. Cancel anytime. For your protection, a small deposit is charged to your card when your trial starts. It counts toward your first payment and is non-refundable. [8]

References

List of sources used to gather information about the Enchant and Frill integration.

  1. Enchant and Frill integration source code, module specs and credentials implementation.
  2. Our Enchant and Frill integration documentation, structured input and output parameters, scopes, and authentication methods.
  3. Official vendor API documentation for Enchant and Frill — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
  4. WEXTL® visual workflow builder, anonymized data from our technical support team.
  5. Enchant integration information
  6. Frill integration information
  7. WEXTL® Scheduling
  8. WEXTL® Pricing and Trial
  9. WEXTL® Apps Library

How we write our apps documentation

Explore how WEXTL® crafted Enchant and Frill integration page documentation. Used sources, AI's role, and how the team validates the result.

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