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Deskpro and Enchant Integration

Demonstration of how apps are integrated in WEXTL workflow builder [4]

Build support workflows between Deskpro and Enchant on a visual canvas — set up data fields sync between apps once and let data flow when events come automatically. Integration will work without code and your team will see the workflow inside WEXTL® builder.

Integration guide
  • 3-day trial
  • Cancel anytime
  • Up to 10 minutes quick set up
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Learn about Deskpro and Enchant

Detailed info you need to know about Deskpro and Enchant integrations in WEXTL. Explore which modules apps support and how you connect them.

  • Deskpro

    • Support
    • 18 triggers
    • 45 searches
    • 47 actions

    AI-powered help desk for tickets, knowledge base, and customer support workflows. [5]

  • Enchant

    • Support
    • 1 trigger
    • 6 searches
    • 11 actions

    Enchant is a shared inbox and help desk for managing customer tickets, messages and contacts. [6]

How to connect Deskpro to Enchant

Set up your Deskpro and Enchant integration in 3 simple steps [2] — no coding required. Up to 10 minutes setup.

  1. STEP 1

    Connect Deskpro and Enchant

    Save credentials in WEXTL once. We store them encrypted and reuse the authorization across every workflow [3]. No coding or API skills required.

  2. STEP 2

    Build a workflow

    Paste selected Deskpro and Enchant nodes onto the canvas [4], or describe what you want and WEXTL wires the flow together with AI Builder.

  3. STEP 3

    Map your data

    Choose which fields need to sync between Deskpro and Enchant. Use filters or leverage a JS custom code step in between — everything is on the canvas.

How does the integration between Deskpro and Enchant work in WEXTL?

WEXTL exposes actions and triggers for Deskpro and Enchant that help you connect apps and automate repetitive tasks [1]. A trigger is an event that happens, an action — a step that performs when the event has occurred.

Deskpro triggersEnchant actions

Deskpro modules

  • Approve an Approval Approves an approval process or request.
  • Cancel an Approval Cancels an approval request currently in process.
  • Create a New Community Topic Creates a new community topic.
  • Create a Task Creates a new task in the specified task list.
  • Create a Ticket Creates a new ticket in the system.
  • Create a Ticket Approval Creates a new ticket approval in the system.
  • Create a User Chat Creates a new user chat.
  • Create an Agent Chat Creates a new agent chat.
  • Create an Agent Chat Message Creates a new agent chat message.
  • Create an Agent Team Creates a new agent team in the system.
  • Create an Approval Template Creates a new approval template in the system.
  • Create an Approval Type Creates a new approval type in the system.
  • Create an Article Creates a new article.
  • Create an Article Custom Field Creates a new custom field for an article.
  • Create User Chat Messages Creates new user chat messages.
  • Delete a Community Topic Removes a community topic from the system.
  • Delete a Task Removes a task.
  • Delete a Ticket Deletes a ticket in the system.
  • Delete a User Chat Deletes a user chat from the system.
  • Delete an Agent Deletes an agent from the system.
  • Delete an Agent Chat Deletes an existing agent chat.
  • Delete an Agent Chat Message Deletes an agent chat message from the conversation.
  • Delete an Agent Group Deletes details for a specific agent group.
  • Delete an Agent Team Deletes details for a specific team group.
  • Delete an Approval Template Deletes an approval template.
  • Delete an Approval Type Deletes an approval type from the system.
  • Delete an Article Deletes an article from the database or content management system.
  • Delete Article Custom Fields Removes an article custom field.
  • Download an Article as PDF Downloads an article as a PDF file.
  • Get a Community Topic Retrieves a community topic.
  • Get a Job Retrieves a job based on a specified ID or criteria.
  • Get a Task Retrieves a task from the service.
  • Get a Ticket Retrieves a ticket based on specified criteria.
  • Get a User Chat Retrieves a user chat.
  • Get Agent Group Count Retrieves the count of agent groups.
  • Get Agent Team Count Retrieves the count of agents in a team.
  • Get Agents Count Retrieves the count of all agents.
  • Get Agents' Extended Models Retrieves all agents' extended models.
  • Get an Agent Retrieves details for a specific agent.
  • Get an Agent Chat Retrieves a new agent chat.
  • Get an Agent Chat Message Retrieves an agent chat message.
  • Get an Agent Group Retrieves details for a specific agent group.
  • Get an Agent Team Retrieves details for a specific agent team.
  • Get an Approval Template Retrieves details for an approval template.
  • Get an Approval Template Count Retrieves details for an approval template count.
  • Get an Approval Type Retrieves the details for an approval type.
  • Get an Approval Type Count Retrieves details for an approval type count.
  • Get an Article Retrieves details for an article.
  • Get Approval Responses Count Retrieves the count of approval responses.
  • Get Article Count Retrieves the count of all articles.

Enchant modules

  • Add Labels To Ticket Adds one or more labels to a ticket in Enchant.
  • Create a Contact Adds a new contact to a customer in Enchant.
  • Create a Customer Creates a new customer in Enchant.
  • Create a Message Adds a new message to a ticket in Enchant.
  • Create a Ticket Creates a new ticket in Enchant.
  • Create an Attachment Uploads a new attachment in Enchant so it can be used on a message.
  • Delete a Contact Deletes a contact from a customer in Enchant.
  • Get a Customer Retrieves a customer by its ID from Enchant.
  • Get a Ticket Retrieves a ticket by its ID from Enchant.
  • Get an Attachment Retrieves an attachment by its ID from Enchant.
  • List Customers Retrieves all customers from Enchant.
  • List Tickets Retrieves all tickets from Enchant.
  • List Users Retrieves all users from Enchant.
  • Make an API Call Performs an arbitrary authorized API call to the Enchant API.
  • Remove Labels From Ticket Removes one or more labels from a ticket in Enchant.
  • Update a Customer Updates an existing customer in Enchant.
  • Update a Ticket Updates an existing ticket in Enchant.
  • Watch Tickets Triggers when a new ticket is added in Enchant.

Explore alternative integrations

There are other apps [9] supported by WEXTL that can be paired with Deskpro and Enchant integrations. Pick any from the list below if the current combination isn't the one you need.

Automate Deskpro and Enchant on WEXTL®

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Frequently asked questions

Common questions about connecting Deskpro and Enchant.

How do I connect Deskpro and Enchant?

Connect your Deskpro and Enchant accounts once, pick a trigger in one app and an action in the other, then map the fields so data flows automatically between them. [3]

What can I automate between Deskpro and Enchant?

Example: when Deskpro's "Watch Agent Chats Messages" fires, WEXTL can "Add Labels To Ticket" in Enchant. Deskpro has 18 triggers (including Watch Agent Chats Messages, Watch Agent Groups, and Watch Agent Team); Enchant has 17 actions (including Add Labels To Ticket, Create a Contact, and Create a Customer). Add filters and transforms between steps when you need them. [1]

Can Deskpro trigger actions in Enchant, and Enchant in Deskpro?

Yes — the integration works in both directions. Use each app's triggers to start a workflow and the other app's actions to update it. [2]

Do I need to write code to integrate Deskpro and Enchant?

No. Deskpro-to-Enchant automations are built visually on the canvas. You can optionally add custom JavaScript with Functions when you need advanced logic. [4]

Does Deskpro integrate with Enchant in real time?

Yes. Trigger-based automations start the moment Deskpro (or Enchant) fires a new event — webhook-backed apps run within seconds, and polling-only apps re-check on a schedule you control. [7]

How long does it take to set up a Deskpro + Enchant integration?

A first automation typically takes 5–10 minutes: connect each app's credential once, drop a trigger + action onto the canvas, map the fields, and turn the workflow on.

Do I need a paid plan to connect Deskpro with Enchant?

You can build your Deskpro + Enchant automation on a 3-day trial with every feature unlocked. Cancel anytime. For your protection, a small deposit is charged to your card when your trial starts. It counts toward your first payment and is non-refundable. [8]

References

List of sources used to gather information about the Deskpro and Enchant integration.

  1. Deskpro and Enchant integration source code, module specs and credentials implementation.
  2. Our Deskpro and Enchant integration documentation, structured input and output parameters, scopes, and authentication methods.
  3. Official vendor API documentation for Deskpro and Enchant — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
  4. WEXTL® visual workflow builder, anonymized data from our technical support team.
  5. Deskpro integration information
  6. Enchant integration information
  7. WEXTL® Scheduling
  8. WEXTL® Pricing and Trial
  9. WEXTL® Apps Library

How we write our apps documentation

Explore how WEXTL® crafted Deskpro and Enchant integration page documentation. Used sources, AI's role, and how the team validates the result.

Explore Deskpro and Enchant, or get started