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Chatling and Enchant Integration

Demonstration of how apps are integrated in WEXTL workflow builder [4]

Build support workflows between Chatling and Enchant on a visual canvas — set up data fields sync between apps once and let data flow when events come automatically. Integration will work without code and your team will see the workflow inside WEXTL® builder.

Integration guide
  • 3-day trial
  • Cancel anytime
  • Up to 10 minutes quick set up
  • GDPR
  • Data Encryption
  • 2FA
  • Local Data Region

Learn about Chatling and Enchant

Detailed info you need to know about Chatling and Enchant integrations in WEXTL. Explore which modules apps support and how you connect them.

  • Chatling

    • Support
    • 2 triggers
    • 5 searches
    • 2 actions

    AI customer-service agent for chatbot contacts and conversations. [5]

  • Enchant

    • Support
    • 1 trigger
    • 6 searches
    • 11 actions

    Enchant is a shared inbox and help desk for managing customer tickets, messages and contacts. [6]

How to connect Chatling to Enchant

Set up your Chatling and Enchant integration in 3 simple steps [2] — no coding required. Up to 10 minutes setup.

  1. STEP 1

    Connect Chatling and Enchant

    Save credentials in WEXTL once. We store them encrypted and reuse the authorization across every workflow [3]. No coding or API skills required.

  2. STEP 2

    Build a workflow

    Paste selected Chatling and Enchant nodes onto the canvas [4], or describe what you want and WEXTL wires the flow together with AI Builder.

  3. STEP 3

    Map your data

    Choose which fields need to sync between Chatling and Enchant. Use filters or leverage a JS custom code step in between — everything is on the canvas.

How does the integration between Chatling and Enchant work in WEXTL?

WEXTL exposes actions and triggers for Chatling and Enchant that help you connect apps and automate repetitive tasks [1]. A trigger is an event that happens, an action — a step that performs when the event has occurred.

Chatling triggersEnchant actions

Chatling modules

  • Delete a Contact Deletes a chatbot contact.
  • Get a Contact Retrieves a single chatbot contact.
  • Get a Conversation Retrieves a single conversation.
  • List Contacts Retrieves contacts for a chatbot.
  • List Conversation Messages Retrieves a list of messages for a conversation.
  • List Conversations Retrieves conversations from a chatbot.
  • Perform an API Call Performs an arbitrary authorized API call.
  • Watch Contacts Triggers when a new contact has been collected by a chatbot.
  • Watch Conversation Messages Triggers when a new message is added to a conversation.

Enchant modules

  • Add Labels To Ticket Adds one or more labels to a ticket in Enchant.
  • Create a Contact Adds a new contact to a customer in Enchant.
  • Create a Customer Creates a new customer in Enchant.
  • Create a Message Adds a new message to a ticket in Enchant.
  • Create a Ticket Creates a new ticket in Enchant.
  • Create an Attachment Uploads a new attachment in Enchant so it can be used on a message.
  • Delete a Contact Deletes a contact from a customer in Enchant.
  • Get a Customer Retrieves a customer by its ID from Enchant.
  • Get a Ticket Retrieves a ticket by its ID from Enchant.
  • Get an Attachment Retrieves an attachment by its ID from Enchant.
  • List Customers Retrieves all customers from Enchant.
  • List Tickets Retrieves all tickets from Enchant.
  • List Users Retrieves all users from Enchant.
  • Make an API Call Performs an arbitrary authorized API call to the Enchant API.
  • Remove Labels From Ticket Removes one or more labels from a ticket in Enchant.
  • Update a Customer Updates an existing customer in Enchant.
  • Update a Ticket Updates an existing ticket in Enchant.
  • Watch Tickets Triggers when a new ticket is added in Enchant.

Explore alternative integrations

There are other apps [9] supported by WEXTL that can be paired with Chatling and Enchant integrations. Pick any from the list below if the current combination isn't the one you need.

Automate Chatling and Enchant on WEXTL®

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Frequently asked questions

Common questions about connecting Chatling and Enchant.

How do I connect Chatling and Enchant?

Connect your Chatling and Enchant accounts once, pick a trigger in one app and an action in the other, then map the fields so data flows automatically between them. [3]

What can I automate between Chatling and Enchant?

Example: when Chatling's "Watch Contacts" fires, WEXTL can "Add Labels To Ticket" in Enchant. Chatling has 2 triggers (including Watch Contacts and Watch Conversation Messages); Enchant has 17 actions (including Add Labels To Ticket, Create a Contact, and Create a Customer). Add filters and transforms between steps when you need them. [1]

Can Chatling trigger actions in Enchant, and Enchant in Chatling?

Yes — the integration works in both directions. Use each app's triggers to start a workflow and the other app's actions to update it. [2]

Do I need to write code to integrate Chatling and Enchant?

No. Chatling-to-Enchant automations are built visually on the canvas. You can optionally add custom JavaScript with Functions when you need advanced logic. [4]

Does Chatling integrate with Enchant in real time?

Yes. Trigger-based automations start the moment Chatling (or Enchant) fires a new event — webhook-backed apps run within seconds, and polling-only apps re-check on a schedule you control. [7]

How long does it take to set up a Chatling + Enchant integration?

A first automation typically takes 5–10 minutes: connect each app's credential once, drop a trigger + action onto the canvas, map the fields, and turn the workflow on.

Do I need a paid plan to connect Chatling with Enchant?

You can build your Chatling + Enchant automation on a 3-day trial with every feature unlocked. Cancel anytime. For your protection, a small deposit is charged to your card when your trial starts. It counts toward your first payment and is non-refundable. [8]

References

List of sources used to gather information about the Chatling and Enchant integration.

  1. Chatling and Enchant integration source code, module specs and credentials implementation.
  2. Our Chatling and Enchant integration documentation, structured input and output parameters, scopes, and authentication methods.
  3. Official vendor API documentation for Chatling and Enchant — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
  4. WEXTL® visual workflow builder, anonymized data from our technical support team.
  5. Chatling integration information
  6. Enchant integration information
  7. WEXTL® Scheduling
  8. WEXTL® Pricing and Trial
  9. WEXTL® Apps Library

How we write our apps documentation

Explore how WEXTL® crafted Chatling and Enchant integration page documentation. Used sources, AI's role, and how the team validates the result.

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