Enchant integration guide
VerifiedHow to connect Enchant to WEXTL and use its 1 trigger and 17 actions in your workflows. About Enchant: Enchant is a shared inbox and help desk for managing customer tickets, messages and contacts.
- 1 trigger
- 6 searches
- 11 actions
- Polling
- Auth: API key
AI-assisted documentation8 min read
This documentation is compiled from our integration source code, internal specs for Enchant, its official API documentation and anonymized requests logs we collect from our support team[2].
Requirements
Get your Enchant credentials
Connect Enchant in WEXTL
- Log in to your WEXTL account, add the Enchant node module to your workflow, and click Create new credential.
- Optional: In the Credential name field, enter a name for the credential.
- Enter the authentication credentials you copied from your Enchant account, or follow the on-screen instructions to create the credential.
- If prompted, authenticate your account and confirm access.
- If you want to make changes to your credential in the future, follow the steps in Manage credentials →
Enchant triggers and actions on WEXTL
The list below is a reference of every Enchant node module the integration supports. You will be able to pick any of them on the workflow canvas while building automations.
Browse every Enchant node module below — each one opens to show its input parameters, outputs, and connection requirements.
Watch Tickets
Trigger
| Field | Type |
|---|---|
| ID | text |
| Number | number |
| Customer ID | text |
| User ID | text |
| Inbox ID | text |
| Label IDs | array |
| Label ID | text |
| State | text |
| Snoozed Until | date |
| Subject | text |
| Type | text |
| Spam | boolean |
| Trash | boolean |
| Summary | text |
| Updated At | date |
| Created At | date |
| Reply To | text |
| Reply CC | text |
Get a Customer
Action
| Field | Type |
|---|---|
Customer IDRequired | choice |
| Field | Type |
|---|---|
| ID | text |
| First Name | text |
| Last Name | text |
| Summary | text |
| Contacts | array |
| ID | text |
| Type | text |
| Value | text |
Get a Ticket
Action
| Field | Type |
|---|---|
Ticket IDRequired | choice |
| Embed | text |
| Field | Type |
|---|---|
| ID | text |
| Number | number |
| Customer ID | text |
| User ID | text |
| Inbox ID | text |
| Label IDs | array |
| Label ID | text |
| State | text |
| Snoozed Until | date |
| Subject | text |
| Type | text |
| Spam | boolean |
| Trash | boolean |
| Summary | text |
| Updated At | date |
| Created At | date |
| Reply To | text |
| Reply CC | text |
| Customer | object |
| ID | text |
| First Name | text |
| Last Name | text |
| Summary | text |
| Contacts | array |
| User | object |
| ID | text |
| First Name | text |
| Last Name | text |
| Inbox | object |
| ID | text |
2other output fields
Get an Attachment
Action
| Field | Type |
|---|---|
Attachment IDRequired | text |
| Field | Type |
|---|---|
| ID | text |
| Name | text |
| Size | number |
| Type | text |
List Customers
Search
| Field | Type |
|---|---|
| Contact Type | choice |
| Contact Value | text |
| Since Created At | text |
| Sort | choice |
| Limit | number |
| Field | Type |
|---|---|
| ID | text |
| First Name | text |
| Last Name | text |
| Summary | text |
| Contacts | array |
| ID | text |
| Type | text |
| Value | text |
List Tickets
Search
| Field | Type |
|---|---|
| Ticket IDs | text |
| Inbox IDs | text |
| States | text |
| User IDs | text |
| Label IDs | text |
| Types | text |
| Spam | choice |
| Trash | choice |
| Since Created At | text |
| Since Updated At | text |
| Sort | choice |
| Limit | number |
| Field | Type |
|---|---|
| ID | text |
| Number | number |
| Customer ID | text |
| User ID | text |
| Inbox ID | text |
| Label IDs | array |
| Label ID | text |
| State | text |
| Snoozed Until | date |
| Subject | text |
| Type | text |
| Spam | boolean |
| Trash | boolean |
| Summary | text |
| Updated At | date |
| Created At | date |
| Reply To | text |
| Reply CC | text |
List Users
Search
| Field | Type |
|---|---|
| Limit | number |
| Field | Type |
|---|---|
| ID | text |
| First Name | text |
| Last Name | text |
Add Labels To Ticket
Action
| Field | Type |
|---|---|
Ticket IDRequired | choice |
Create a Contact
Action
| Field | Type |
|---|---|
Customer IDRequired | choice |
TypeRequired | choice |
ValueRequired | text |
| Field | Type |
|---|---|
| ID | text |
| Type | text |
| Value | text |
Create a Customer
Action
| Field | Type |
|---|---|
| First Name | text |
| Last Name | text |
| Summary | text |
| Contacts | array |
TypeRequired | choice |
ValueRequired | text |
| Field | Type |
|---|---|
| ID | text |
| First Name | text |
| Last Name | text |
| Summary | text |
| Contacts | array |
| ID | text |
| Type | text |
| Value | text |
Create a Message
Action
| Field | Type |
|---|---|
Ticket IDRequired | choice |
TypeRequired | choice |
| Direction | choice |
| From Name | text |
| From | text |
| To | text |
BodyRequired | text |
| Htmlized | boolean |
| User ID | choice |
| Attachment IDs | array |
| Attachment ID | text |
| Field | Type |
|---|---|
| ID | text |
| From Name | text |
| Body | text |
| Htmlized | boolean |
| Attachments | array |
| ID | text |
| Name | text |
| Size | number |
| Type | text |
| User ID | text |
| Type | text |
| Created At | date |
| Direction | text |
| From | text |
| To | text |
| More Body | text |
Create a Ticket
Action
| Field | Type |
|---|---|
TypeRequired | choice |
SubjectRequired | text |
| Customer ID | choice |
| Customer | object |
| First Name | text |
| Last Name | text |
| Summary | text |
| Contacts | array |
| User ID | choice |
| Inbox ID | text |
| Messages | array |
TypeRequired | choice |
| Direction | choice |
| From Name | text |
| From | text |
| To | text |
| Body | text |
| Htmlized | boolean |
| User ID | choice |
| Attachment IDs | array |
| Reply To | text |
| Reply CC | text |
| Field | Type |
|---|---|
| ID | text |
| Number | number |
| Customer ID | text |
| User ID | text |
| Inbox ID | text |
| Label IDs | array |
| Label ID | text |
| State | text |
| Snoozed Until | date |
| Subject | text |
| Type | text |
| Spam | boolean |
| Trash | boolean |
| Summary | text |
| Updated At | date |
| Created At | date |
| Reply To | text |
| Reply CC | text |
Create an Attachment
Action
| Field | Type |
|---|---|
NameRequired | text |
TypeRequired | text |
DataRequired | text |
| Field | Type |
|---|---|
| ID | text |
| Name | text |
| Size | number |
| Type | text |
Delete a Contact
Action
| Field | Type |
|---|---|
Customer IDRequired | choice |
Contact IDRequired | text |
Make an API Call
universal
| Field | Type |
|---|---|
URLRequired | text |
MethodRequired | choice |
| Headers | array |
| Header | object |
| Query String | array |
| Parameter | object |
| Body | text |
| Field | Type |
|---|---|
| Body | text |
| Headers | object |
| Status code | number |
Remove Labels From Ticket
Action
| Field | Type |
|---|---|
Ticket IDRequired | choice |
Update a Customer
Action
| Field | Type |
|---|---|
Customer IDRequired | choice |
| First Name | text |
| Last Name | text |
| Summary | text |
| Contacts | array |
TypeRequired | choice |
ValueRequired | text |
| Field | Type |
|---|---|
| ID | text |
| First Name | text |
| Last Name | text |
| Summary | text |
| Contacts | array |
| ID | text |
| Type | text |
| Value | text |
Update a Ticket
Action
| Field | Type |
|---|---|
Ticket IDRequired | choice |
| User ID | choice |
| Inbox ID | text |
| State | choice |
| Label IDs | array |
| Label ID | text |
| Spam | choice |
| Trash | choice |
| Subject | text |
| Field | Type |
|---|---|
| ID | text |
| Number | number |
| Customer ID | text |
| User ID | text |
| Inbox ID | text |
| Label IDs | array |
| Label ID | text |
| State | text |
| Snoozed Until | date |
| Subject | text |
| Type | text |
| Spam | boolean |
| Trash | boolean |
| Summary | text |
| Updated At | date |
| Created At | date |
| Reply To | text |
| Reply CC | text |
Templates
Look for Enchant templates in the WEXTL template library.
Browse templates →Other support integrations on WEXTL
BoldDesk[2]Customer support help desk platform for managing tickets, live chat, contacts, and approval workflows.
DeskproAI-powered help desk for tickets, knowledge base, and customer support workflows.
eDeskE-commerce help desk for unifying marketplace messages, tickets, and order support workflows.
GorgiasE-commerce help desk for tickets, customers, voice calls, and support automation.
AlfaDocsPractice management for dental clinics — patients, appointments, and records.
References
- WEXTL® Enchant Source Code connector implementation.
- Our users use cases and automations.
- Official API Documentation for Enchant.
- WEXTL® visual workflow builder data.
Last updated: Oct 31, 2026 22:50
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