Log inStart trial

Atomicwork and Enchant Integration

Demonstration of how apps are integrated in WEXTL workflow builder [4]

Keep Atomicwork and Enchant in sync by integrating their events and actions. When support events happen in Atomicwork, update the Enchant automatically - without any line of code in visual workflow builder.

Integration guide
  • 3-day trial
  • Cancel anytime
  • Up to 10 minutes quick set up
  • GDPR
  • Data Encryption
  • 2FA
  • Local Data Region

Learn about Atomicwork and Enchant

Detailed info you need to know about Atomicwork and Enchant integrations in WEXTL. Explore which modules apps support and how you connect them.

  • Atomicwork

    • Support
    • 4 triggers
    • 9 searches
    • 12 actions

    Create and manage service requests, changes, assets and access grants in Atomicwork. [5]

  • Enchant

    • Support
    • 1 trigger
    • 6 searches
    • 11 actions

    Enchant is a shared inbox and help desk for managing customer tickets, messages and contacts. [6]

How to connect Atomicwork to Enchant

Set up your Atomicwork and Enchant integration in 3 simple steps [2] — no coding required. Up to 10 minutes setup.

  1. STEP 1

    Connect Atomicwork and Enchant

    Save credentials in WEXTL once. We store them encrypted and reuse the authorization across every workflow [3]. No coding or API skills required.

  2. STEP 2

    Build a workflow

    Paste selected Atomicwork and Enchant nodes onto the canvas [4], or describe what you want and WEXTL wires the flow together with AI Builder.

  3. STEP 3

    Map your data

    Choose which fields need to sync between Atomicwork and Enchant. Use filters or leverage a JS custom code step in between — everything is on the canvas.

How does the integration between Atomicwork and Enchant work in WEXTL?

WEXTL exposes actions and triggers for Atomicwork and Enchant that help you connect apps and automate repetitive tasks [1]. A trigger is an event that happens, an action — a step that performs when the event has occurred.

Atomicwork triggersEnchant actions

Atomicwork modules

  • Add Workspace Member Adds workspace member.
  • Create a Grant Creates a grant.
  • Create a Policy Creates a policy.
  • Create a Problem Task Creates a problem task.
  • Create a Request Creates a request.
  • Create an Entitlement Creates an entitlement.
  • Create Change With File Uploads Creates a change with file upload.
  • Delete an Asset Deletes an asset.
  • Delete Workspace Member Deletes a workspace member.
  • Get a Problem Task Retrieves the details of a problem task.
  • Get an Asset Retrieves the details of an asset.
  • Get Change Retrieves the details of a change.
  • List Apps Returns a list of apps.
  • List Assets Returns a list of assets.
  • List Entitlements Returns a list of entitlements.
  • List Templates Returns a list of templates.
  • List Workspace Agent Group Members Returns a list of workspace agent group members.
  • List Workspace Agent Groups Returns a list of workspace agent groups.
  • Make an API Call Performs an arbitrary authorized API call to the Atomicwork API.
  • Revoke a Grant Revokes a grant.
  • Update a Grant Updates a grant.
  • Watch Apps Triggers when apps are added or changed.
  • Watch Templates Triggers when templates are added or changed.
  • Watch Workspace Agent Groups Triggers when workspace agent groups are added or changed.
  • Watch Workspace Agent Groups Members Triggers when workspace agent groups members are added or changed.

Enchant modules

  • Add Labels To Ticket Adds one or more labels to a ticket in Enchant.
  • Create a Contact Adds a new contact to a customer in Enchant.
  • Create a Customer Creates a new customer in Enchant.
  • Create a Message Adds a new message to a ticket in Enchant.
  • Create a Ticket Creates a new ticket in Enchant.
  • Create an Attachment Uploads a new attachment in Enchant so it can be used on a message.
  • Delete a Contact Deletes a contact from a customer in Enchant.
  • Get a Customer Retrieves a customer by its ID from Enchant.
  • Get a Ticket Retrieves a ticket by its ID from Enchant.
  • Get an Attachment Retrieves an attachment by its ID from Enchant.
  • List Customers Retrieves all customers from Enchant.
  • List Tickets Retrieves all tickets from Enchant.
  • List Users Retrieves all users from Enchant.
  • Make an API Call Performs an arbitrary authorized API call to the Enchant API.
  • Remove Labels From Ticket Removes one or more labels from a ticket in Enchant.
  • Update a Customer Updates an existing customer in Enchant.
  • Update a Ticket Updates an existing ticket in Enchant.
  • Watch Tickets Triggers when a new ticket is added in Enchant.

Explore alternative integrations

There are other apps [9] supported by WEXTL that can be paired with Atomicwork and Enchant integrations. Pick any from the list below if the current combination isn't the one you need.

Automate Atomicwork and Enchant on WEXTL®

Claim your 3-day trial to build Atomicwork with Enchant integration and access every WEXTL® feature.

Cancel anytime.

Frequently asked questions

Common questions about connecting Atomicwork and Enchant.

How do I connect Atomicwork and Enchant?

Connect your Atomicwork and Enchant accounts once, pick a trigger in one app and an action in the other, then map the fields so data flows automatically between them. [3]

What can I automate between Atomicwork and Enchant?

Example: when Atomicwork's "Watch Apps" fires, WEXTL can "Add Labels To Ticket" in Enchant. Atomicwork has 4 triggers (including Watch Apps, Watch Templates, and Watch Workspace Agent Groups); Enchant has 17 actions (including Add Labels To Ticket, Create a Contact, and Create a Customer). Add filters and transforms between steps when you need them. [1]

Can Atomicwork trigger actions in Enchant, and Enchant in Atomicwork?

Yes — the integration works in both directions. Use each app's triggers to start a workflow and the other app's actions to update it. [2]

Do I need to write code to integrate Atomicwork and Enchant?

No. Atomicwork-to-Enchant automations are built visually on the canvas. You can optionally add custom JavaScript with Functions when you need advanced logic. [4]

Does Atomicwork integrate with Enchant in real time?

Yes. Trigger-based automations start the moment Atomicwork (or Enchant) fires a new event — webhook-backed apps run within seconds, and polling-only apps re-check on a schedule you control. [7]

How long does it take to set up a Atomicwork + Enchant integration?

A first automation typically takes 5–10 minutes: connect each app's credential once, drop a trigger + action onto the canvas, map the fields, and turn the workflow on.

Do I need a paid plan to connect Atomicwork with Enchant?

You can build your Atomicwork + Enchant automation on a 3-day trial with every feature unlocked. Cancel anytime. For your protection, a small deposit is charged to your card when your trial starts. It counts toward your first payment and is non-refundable. [8]

References

List of sources used to gather information about the Atomicwork and Enchant integration.

  1. Atomicwork and Enchant integration source code, module specs and credentials implementation.
  2. Our Atomicwork and Enchant integration documentation, structured input and output parameters, scopes, and authentication methods.
  3. Official vendor API documentation for Atomicwork and Enchant — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
  4. WEXTL® visual workflow builder, anonymized data from our technical support team.
  5. Atomicwork integration information
  6. Enchant integration information
  7. WEXTL® Scheduling
  8. WEXTL® Pricing and Trial
  9. WEXTL® Apps Library

How we write our apps documentation

Explore how WEXTL® crafted Atomicwork and Enchant integration page documentation. Used sources, AI's role, and how the team validates the result.

Explore Atomicwork and Enchant, or get started