Can Gladly trigger actions in Intercom, and Intercom in Gladly?

Yes — the integration works in both directions. Use each app's triggers to start a workflow and the other app's actions to update it.

Do I need to write code to integrate Gladly and Intercom?

No. Gladly-to-Intercom automations are built visually on the canvas. You can optionally add custom JavaScript with Functions when you need advanced logic.

Gladly + Intercom Integration

Connect Gladly and Intercom to automate support work — trigger in one app, run actions in the other, wired in minutes.

Example: when Gladly's "Watch Business Hours" fires, WEXTL can "Add Contact to Company" in Intercom. Gladly has 2 triggers (including Watch Business Hours and Watch Events); Intercom has 232 actions (including Add Contact to Company, Add Contact to Conversation, and Add Conversation Attribute Option).

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Gladly triggersIntercom actions

Gladly workflow triggers

Intercom workflow actions

Frequently asked questions

Common questions about connecting Gladly and Intercom.

Connect your Gladly and Intercom accounts once, pick a trigger in one app and an action in the other, then map the fields so data flows automatically between them.

GladlyBrowse all Gladly triggers, actions, and integrations.

IntercomBrowse all Intercom triggers, actions, and integrations.

Gladly + Intercom Integration

Frequently asked questions

How do I connect Gladly and Intercom?

What can I automate between Gladly and Intercom?

Can Gladly trigger actions in Intercom, and Intercom in Gladly?

Do I need to write code to integrate Gladly and Intercom?

Explore Gladly and Intercom, or get started

Gladly + Intercom Integration

Frequently asked questions

How do I connect Gladly and Intercom?

What can I automate between Gladly and Intercom?

Can Gladly trigger actions in Intercom, and Intercom in Gladly?

Do I need to write code to integrate Gladly and Intercom?

Explore Gladly and Intercom, or get started