Intercom Integration

Customer messaging and help desk — contacts, conversations, tickets, and the Fin knowledge library. Connect Intercom support activity to workflows that keep customer records and internal teams synchronized. Start with Watch Contacts, then trigger Download Content Data Export or Download Reporting Data Export as issues move forward.

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Supported triggers and actions for Intercom integration

Triggers can detect changes in Intercom and run actions that can create, search or modify data inside Intercom automatically [3] — exactly how you set them.

Watch ContactsTriggers when a new contact is created.
Watch ConversationsTriggers when a new conversation is created.
Watch EventsTriggers when an Intercom webhook event is delivered.
Download Content Data ExportDownloads a completed content data export.
Download Reporting Data ExportDownloads a completed reporting data export.
Get AdminReturns a single admin.
Get ArticleReturns a single article.
Get Article DraftReturns the staged draft of an article.
Get Article VersionReturns a single article version.
Get AudienceReturns a single audience.
Get BrandReturns a single brand.
Get CallReturns a single call.
Get Call RecordingReturns the recording for a call.
Get Call TranscriptReturns the transcript for a call.
Get CollectionReturns a single collection.
Get CompanyReturns a single company.
Get ContactReturns a single contact.
Get Contact by External IDReturns a contact by its external id.
Get Content Data ExportReturns a content data export job.
Get Content Import SourceReturns a single content import source.
Get Content SnippetReturns a single content snippet.
Get ConversationReturns a single conversation.
Get Conversation AttributeReturns a single conversation attribute.
Get Current AdminReturns the admin and workspace for the current token.
Get Custom Object InstanceReturns a single custom object instance.
Get Data ConnectorReturns a single data connector.
Get Data Connector Execution ResultReturns a single execution result.
Get Email SettingReturns a single email setting.
Get External PageReturns a single external page.
Get Fin Voice CallReturns a Fin Voice call by id.
Get Fin Voice Call by External IDReturns a Fin Voice call by external id.
Get Fin Voice Call by Phone NumberReturns a Fin Voice call by phone number.
Get Help CenterReturns a single help center.
Get Help Center RedirectReturns a single redirect.
Get Internal ArticleReturns a single internal article.
Get IP AllowlistReturns IP allowlist settings.
Get Job StatusReturns the status of an enqueued job.
Get MacroReturns a single macro.
Get Message StatusReturns message statuses for a ruleset.
Get News ItemReturns a single news item.
Get NewsfeedReturns a single newsfeed.
Get NoteReturns a single note.
Get Office Hours ExceptionReturns a single office-hours exception.
Get Office Hours ScheduleReturns a single office-hours schedule.
Get Reporting Export JobReturns a reporting export job.
Get SegmentReturns a single segment.
Get TagReturns a single tag.
Get TeamReturns a single team.
Get Team MetricsReturns metrics for a team.
Get TicketReturns a single ticket.
Get Ticket TypeReturns a single ticket type.
Get VisitorReturns a visitor by user id.
Get WhatsApp Message StatusReturns WhatsApp delivery status for a message.
Get Workflow ExportReturns an exported workflow definition.
List Activity Log Event TypesRetrieves activity-log event types.
List Activity LogsRetrieves admin activity logs.
List AdminsRetrieves admins in the workspace.
List All CompaniesRetrieves all companies.
List Article VersionsRetrieves prior versions of an article.
List ArticlesRetrieves Help Center articles.
List AudiencesRetrieves audiences.
List Away Status ReasonsRetrieves away-status reasons.
List BrandsRetrieves brands.
List CallsRetrieves Intercom Phone calls.
List CollectionsRetrieves Help Center collections.
List Company ContactsRetrieves contacts attached to a company.
List Company NotesRetrieves notes on a company.
List Company SegmentsRetrieves segments attached to a company.
List Contact BannersRetrieves banners for a contact.
List Contact CompaniesRetrieves companies attached to a contact.
List Contact Merge HistoryRetrieves the merge history of a contact.
List Contact NotesRetrieves notes on a contact.
List Contact SegmentsRetrieves segments attached to a contact.
List Contact SubscriptionsRetrieves email subscriptions for a contact.
List Contact TagsRetrieves tags attached to a contact.
List ContactsRetrieves contacts in the workspace.
List Content Import SourcesRetrieves Fin content import sources.
List Content SnippetsRetrieves content snippets.
List Conversation AttributesRetrieves conversation attributes.
List ConversationsRetrieves conversations in the workspace.
List Custom Object InstancesRetrieves instances of a custom object type.
List Data AttributesRetrieves data attributes.
List Data Connector Execution ResultsRetrieves execution results for a data connector.
List Data ConnectorsRetrieves data connectors.
List Data EventsRetrieves data events for a contact.
List Deleted Conversation IDsRetrieves ids of deleted conversations.
List Email SettingsRetrieves email settings.
List External PagesRetrieves Fin external pages.
List Fin Voice Calls by ConversationRetrieves Fin Voice calls for a conversation.
List Handling EventsRetrieves handling events for a conversation.
List Help Center RedirectsRetrieves redirects for a help center.
List Help CentersRetrieves help centers in the workspace.
List Internal ArticlesRetrieves internal articles.
List Live Newsfeed ItemsRetrieves live items for a newsfeed.
List MacrosRetrieves macros (saved replies).
List News ItemsRetrieves news items.
List NewsfeedsRetrieves newsfeeds.
List Office Hours ExceptionsRetrieves exceptions for an office-hours schedule.
List Office Hours SchedulesRetrieves office-hours schedules.
List Reporting DatasetsRetrieves available reporting datasets and attributes.
List SegmentsRetrieves segments.
List Side ConversationsRetrieves side conversations.
List Subscription TypesRetrieves email subscription types.
List TagsRetrieves tags in the workspace.
List TeamsRetrieves teams in the workspace.
List Ticket StatesRetrieves ticket states.
List Ticket TypesRetrieves ticket types.
Retrieve CompaniesRetrieves companies by name or company id.
Scroll CompaniesRetrieves companies with the scroll iterator.
Search Activity LogsSearches admin activity logs.
Search ArticlesSearches Help Center articles.
Search Calls with TranscriptsSearches calls that have transcripts.
Search ContactsSearches contacts with a filter query.
Search ContentSearches Knowledge Hub content.
Search ConversationsSearches conversations with a filter query.
Search Internal ArticlesSearches internal articles.
Search TicketsSearches tickets with a filter query.
Add Contact to CompanyAttaches a contact to a company.
Add Contact to ConversationAdds a contact to a group conversation.
Add Conversation Attribute OptionAdds an option to a list conversation attribute.
Add Subscription to ContactAdds an email subscription type to a contact.
Add Tag to ArticleAdds a tag to an article.
Add Tag to ContactAdds a tag to a contact.
Add Tag to Content SnippetAdds a tag to a content snippet.
Add Tag to ConversationAdds a tag to a conversation.
Add Tag to Internal ArticleAdds a tag to an internal article.
Add Tag to TicketAdds a tag to a ticket.
Archive ContactArchives a contact.
Block ContactBlocks a contact.
Cancel Content Data ExportCancels a content data export job.
Change Ticket TypeChanges the type of a ticket.
Convert Conversation to TicketConverts a conversation into a ticket.
Convert VisitorConverts a visitor into a lead or user.
Create ArticleCreates a Help Center article.
Create AudienceCreates an audience.
Create CollectionCreates a Help Center collection.
Create Company NoteCreates a note on a company.
Create ContactCreates a new contact.
Create Contact NoteCreates a note on a contact.
Create Content Data ExportCreates a content data export job.
Create Content Import SourceCreates a Fin content import source.
Create Content SnippetCreates a content snippet.
Create ConversationCreates a new conversation.
Create Conversation AttributeCreates a conversation attribute.
Create Data AttributeCreates a data attribute.
Create Data ConnectorCreates a data connector.
Create Data EventSubmits a data event for a contact.
Create Event SummariesCreates event summaries for a contact.
Create External PageCreates an external page, or updates it when that external id already exists.
Create Help Center RedirectCreates a help-center redirect.
Create Internal ArticleCreates an internal article.
Create MessageSends an in-app, email, or SMS message.
Create News ItemCreates a news item.
Create Office Hours ExceptionCreates an office-hours exception.
Create Office Hours ScheduleCreates an office-hours schedule.
Create or Update CompanyCreates a company, or updates it when that company already exists.
Create or Update Custom Object InstanceCreates a custom object instance, or updates it when that instance already exists.
Create or Update TagCreates or updates a tag, or tags companies and contacts.
Create Phone SwitchCreates a phone call redirect.
Create TicketCreates a new ticket.
Create Ticket TypeCreates a ticket type.
Create Ticket Type AttributeCreates an attribute on a ticket type.
Delete ArticleDeletes a Help Center article.
Delete AudienceDeletes an audience.
Delete CollectionDeletes a Help Center collection.
Delete CompanyDeletes a company.
Delete ContactDeletes a contact.
Delete Content Import SourceDeletes a content import source and its pages.
Delete Content SnippetDeletes a content snippet.
Delete ConversationDeletes a conversation.
Delete Conversation AttributeArchives a conversation attribute.
Delete Conversation Attribute OptionArchives an option on a list conversation attribute.
Delete Custom Object InstanceDeletes a custom object instance by id.
Delete Custom Object Instance by External IDDeletes a custom object instance by external id.
Delete Data ConnectorDeletes a data connector.
Delete External PageDeletes an external page from the content library.
Delete Help Center RedirectDeletes a help-center redirect.
Delete Internal ArticleDeletes an internal article.
Delete News ItemDeletes a news item.
Delete Office Hours ExceptionDeletes an office-hours exception.
Delete Office Hours ScheduleDeletes an office-hours schedule.
Delete TagDeletes a tag.
Delete TicketDeletes a ticket.
Dismiss Contact BannerDismisses a banner for a contact.
Enqueue Create TicketEnqueues a ticket create job.
Enqueue Reporting Data ExportEnqueues a reporting data export job.
Link Conversation to TicketLinks a conversation to a ticket.
Make an API CallPerforms an arbitrary authorized API call.
Manage ConversationAssigns, closes, opens, snoozes, or unsnoozes a conversation.
Merge ContactMerges a lead into a user contact.
Merge ConversationMerges a conversation into another.
Publish Article DraftPublishes a staged article draft.
Redact Conversation PartRedacts a conversation part.
Register Fin Voice CallRegisters a Fin Voice call.
Remove Contact from CompanyDetaches a contact from a company.
Remove Contact from ConversationRemoves a contact from a group conversation.
Remove Conversation from TicketUnlinks a conversation from a ticket.
Remove Subscription from ContactRemoves an email subscription type from a contact.
Remove Tag from ArticleRemoves a tag from an article.
Remove Tag from ContactRemoves a tag from a contact.
Remove Tag from Content SnippetRemoves a tag from a content snippet.
Remove Tag from ConversationRemoves a tag from a conversation.
Remove Tag from Internal ArticleRemoves a tag from an internal article.
Remove Tag from TicketRemoves a tag from a ticket.
Reply to ConversationReplies to a conversation.
Reply to FinSends a reply to Fin.
Reply to TicketReplies to a ticket.
Run Bulk Content ActionRuns a bulk action on Knowledge Hub content.
Set Admin AwaySets an admin to away in the Inbox.
Stage Article DraftStages changes to a published article.
Start Fin ConversationStarts a conversation with Fin.
Submit Fin CSATSubmits a CSAT rating for a Fin conversation.
Unarchive ContactUnarchives a contact.
Update ArticleUpdates a Help Center article.
Update AudienceUpdates an audience.
Update CollectionUpdates a Help Center collection.
Update CompanyUpdates a company.
Update ContactUpdates a contact.
Update Content Import SourceUpdates a content import source.
Update Content SnippetUpdates a content snippet.
Update ConversationUpdates a conversation.
Update Conversation AttributeUpdates a conversation attribute.
Update Conversation Attribute OptionUpdates an option on a list conversation attribute.
Update Data AttributeUpdates a data attribute.
Update Data ConnectorUpdates a data connector.
Update External PageUpdates an external page.
Update Internal ArticleUpdates an internal article.
Update IP AllowlistUpdates IP allowlist settings.
Update News ItemUpdates a news item.
Update Office Hours ExceptionUpdates an office-hours exception.
Update Office Hours ScheduleUpdates an office-hours schedule.
Update TicketUpdates a ticket.
Update Ticket TypeUpdates a ticket type.
Update Ticket Type AttributeUpdates an attribute on a ticket type.
Update VisitorUpdates a visitor.

How to integrate Intercom in automation workflow?

3 simple steps to make your Intercom connected with other apps in automation workflows on WEXTL. Up to 10 minutes integration set up.

STEP 1

Select Intercom in workflow

Pick Intercom app in the workflow builder [4] - just one click to select the app.

STEP 2

Connect Intercom

When prompted, authorize access to Intercom in WEXTL once. Intercom credentials are encrypted and never shared with WEXTL. Authorization will be reused in any future API calls [3].

WEXTL wants to integrate with your Intercom account. Approve?

STEP 3

Build a workflow

Build your workflow with Intercom yourself or with WEXTL® AI Builder. Connect Intercom to any available integrations [5], or use HTTP node to go beyond them.

Intercom

How Intercom connects and integrates with WEXTL

Save and approve your credentials once — WEXTL® stores authorization information encrypted and reuses the authentication whenever Intercom app is called in workflows. That allows your support automations to run without your attention, per defined schedule [7]. Explore documentation [6] for a detailed list of fields that Intercom supports.

Full Intercom API documentation

The following table illustrates what fields Intercom integration require during authorization flow inside our workflow builder [4].

Demonstration of Intercom connection step inside WEXTL Workflow Builder [4].

Field	Type	Help
Client IDRequired	text	Developer Hub → Basic Information → Client ID. Optional if a platform app is registered in `common`.
Client SecretRequired	password	Developer Hub → Basic Information → Client secret.
RegionRequired	select	Workspace data region. Must match the authorize host.

Connect Intercom to popular apps on WEXTL

Enter a name of the other app you want to sync with Intercom below. Click on selected app to explore integration options with Intercom. If the app you search for is not available in WEXTL yet, you can use HTTP node [10] instead to integrate it directly.

Example automation with Intercom integration

Select Watch Contacts trigger from Intercom - this will be a starting point in your automation. Whenever event happens in Intercom, workflow will start [7] from Watch Contacts node.

Search for Add Contact to Company, connect it as the next step of integration sequence. You can use filters between Watch Contacts and Add Contact to Company, so only important data pass from Watch Contacts to the next step. WEXTL gives you full control over the process of Intercom automation. All parts of workflow are visible on the canvas [4].

Intercom on WEXTL has 235 modules for crafting support automations. Explore Intercom documentation for more.

Intercom

Watch Contacts

Front

Performs action

Front

Triggers

Intercom

Add Contact to Company

Demonstration of how visual Intercom automation [6] looks in WEXTL.

Frequently asked questions

Common questions about automating Intercom in your workflows.

Intercom has 3 triggers, including "Watch Contacts", "Watch Conversations", and "Watch Events". Triggers are start points of the workflow, and automations may start from them.

Integration has 232 actions, including "Download Content Data Export", "Download Reporting Data Export", and "Get Admin", and more. Refer to our Intercom Documentation for detailed inputs and outputs.

No. Most automations are built visually on the canvas by picking triggers, actions, and mapping fields. You can add custom JavaScript with Functions when advanced logic is needed — but our customers do that in rare cases [4].

Yes. Connections are authenticated per account, credentials are encrypted at rest, and you can enforce approvals and team-level access controls on any automation.

The Intercom integration on WEXTL runs directly on its vendor public API — every field name, authentication method, and rate limit is controlled by Intercom official API and covered in documentation [3]. WEXTL handles the request signing and pagination for you.

Absolutely. Where Intercom provides native webhooks, you can use instant triggers to eliminate polling delay. For custom webhooks, WEXTL offers Custom Webhook node, so you can start automation whenever Intercom or any other service sends event to webhook URL.

WEXTL is an AI-first visual canvas. The platform allows you to describe automation in plain text — and AI will wire nodes for Intercom inside the workflow builder [4]. You can also use built-in workflow nodes (AI Agent, Human in the Loop, Condition, Aggregate Results) in pair with Intercom modules to craft complex integration flows with branches, filtering, and conditional logic. There are absolutely no limits of what you can build.

References

List of sources used to gather information about the Intercom integration.

Intercom integration source code, module specs and credentials implementation.
Internal Intercom integration documentation, structured input and output parameters, scopes, and authentication methods.
Official Intercom vendor API documentation — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
WEXTL® Visual Workflow Builder, anonymized data from our technical support team.
WEXTL® Apps Library
WEXTL® Intercom App Documentation
WEXTL® Workflow Scheduler
WEXTL® HTTP node documentation

Intercom Integration

Supported triggers and actions for Intercom integration