STEP 1
Connect Gorgias and Vivantio
Save credentials in WEXTL once. We store them encrypted and reuse the authorization across every workflow [3]. No coding or API skills required.
Gorgias and Vivantio Integration
Keep Gorgias and Vivantio in sync by integrating their events and actions. When support events happen in Gorgias, update the Vivantio automatically - without any line of code in visual workflow builder.
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Learn about Gorgias and Vivantio
Detailed info you need to know about Gorgias and Vivantio integrations in WEXTL. Explore which modules apps support and how you connect them.
How to connect Gorgias to Vivantio
Set up your Gorgias and Vivantio integration in 3 simple steps [2] — no coding required. Up to 10 minutes setup.
STEP 2
Build a workflow
Paste selected Gorgias and Vivantio nodes onto the canvas [4], or describe what you want and WEXTL wires the flow together with AI Builder.
STEP 3
Map your data
Choose which fields need to sync between Gorgias and Vivantio. Use filters or leverage a JS custom code step in between — everything is on the canvas.
How does the integration between Gorgias and Vivantio work in WEXTL?
WEXTL exposes actions and triggers for Gorgias and Vivantio that help you connect apps and automate repetitive tasks [1]. A trigger is an event that happens, an action — a step that performs when the event has occurred.
Gorgias triggersVivantio actions
Gorgias modules
- Cancel a JobCancels a job that is currently in progress or scheduled.
- Create a CustomerCreates a new customer in the system.
- Create a JobCreates a new job in the system.
- Create a TicketCreates a new ticket in the system.
- Create a Ticket MessageCreates a new ticket message.
- Create a UserCreates a new user in the system.
- Delete a CustomerDeletes a customer from the service.
- Delete a TicketDeletes a ticket from the system.
- Delete a Ticket MessageDeletes a message from a ticket in the service.
- Delete a UserDeletes a user from the service.
- Get a CustomerRetrieves a customer based on specified criteria.
- Get a JobRetrieves a job from the service.
- Get a TicketRetrieves a ticket by its ID.
- Get a Ticket MessageRetrieves a ticket message from the service.
- Get a UserRetrieves a specific user's information from the service.
- List CustomersRetrieves all customers.
- List JobsRetrieves all jobs.
- List Ticket MessagesRetrieves all ticket messages.
- List TicketsRetrieves all tickets.
- List UsersRetrieves all users.
- List Voice Call RecordingsRetrieves all voice call recordings.
- List Voice CallsRetrieves all voice calls.
- Make an API CallPerforms an arbitrary authorized API call.
- Search ResourcesSearches for resources based on specified criteria.
- Update a CustomerUpdates a customer's details in the system.
- Update a JobUpdates a job with new information or changes.
- Update a TicketUpdates a ticket with new information or status changes.
- Update a Ticket MessageUpdates a ticket message in the system.
- Update a UserUpdates a user's information.
- Watch CustomersTriggers when a new customer is created.
- Watch JobsTriggers when a new job is created.
- Watch New Ticket MessagesTriggers when a new ticket message is created.
- Watch New UsersTriggers when a new user is created.
- Watch New Voice CallsTriggers when a new voice call is made.
- Watch TicketsTriggers when a new ticket is created.
- Watch Voice Call RecordingsTriggers when a new voice call recording is created.
Vivantio modules
- Create a CallerCreates a new caller record in Vivantio.
- Create a ClientCreates a new client in the system.
- Create a LocationCreates a location with specified attributes.
- Create a TicketCreates a new ticket in the system for tracking purposes.
- Create an ArticleCreates a new article in the service.
- Create an AssetCreates an asset in the system.
- Delete ArticlesDeletes a set of articles from the service.
- Delete AssetsDeletes a set of assets from the service.
- Delete CallersDeletes a set of callers from the service.
- Delete ClientsDeletes a set of clients from the database or system.
- Delete LocationsDeletes a set of locations from the specified database or service.
- Delete TicketsDeletes a set of tickets from the system.
- Download an AttachmentDownloads an attachment from a specified source.
- Download an Attachment PublicDownloads a public attachment from the specified source.
- Get a CallerRetrieves information about a specific caller.
- Get a ClientRetrieves information about a specific client.
- Get a LocationRetrieves a location from the specified service.
- Get a TicketRetrieves a ticket by ID.
- Get an ArticleRetrieves an article from the service.
- Get an AssetRetrieves an asset based on the provided identifier.
- Get ArticlesRetrieves all articles.
- Get AssetsRetrieves all assets from the service.
- Get CallersRetrieves all callers.
- Get ClientsRetrieves all clients.
- Get LocationsRetrieves all locations.
- Get TicketsRetrieves all tickets from the service.
- Make an API CallPerforms an arbitrary authorized API call.
- Update a CallerUpdates a caller's information in the system.
- Update a ClientUpdates a client in the system with new information.
- Update a LocationUpdates a location with new details or coordinates.
- Update a TicketUpdates a ticket with new information or changes.
- Update an ArticleUpdates an article with the specified new information.
- Update an AssetUpdates an asset in the system with new information.
- Upload an AttachmentUploads an attachment to the specified service.
- Watch ArticlesTriggers when a new article is published.
- Watch AssetsTriggers when a new asset is added or an existing asset is updated.
- Watch CallersTriggers when a new caller is detected.
- Watch ClientsTriggers when a new client is created or an existing client is updated.
- Watch LocationsTriggers when a new location is added or updated.
- Watch TicketsTriggers when new tickets are created or updated.
Explore alternative integrations
There are other apps [9] supported by WEXTL that can be paired with Gorgias and Vivantio integrations. Pick any from the list below if the current combination isn't the one you need.
Frequently asked questions
Common questions about connecting Gorgias and Vivantio.
Connect your Gorgias and Vivantio accounts once, pick a trigger in one app and an action in the other, then map the fields so data flows automatically between them. [3]
Example: when Gorgias's "Watch Customers" fires, WEXTL can "Create a Caller" in Vivantio. Gorgias has 7 triggers (including Watch Customers, Watch Jobs, and Watch New Ticket Messages); Vivantio has 34 actions (including Create a Caller, Create a Client, and Create a Location). Add filters and transforms between steps when you need them. [1]
Yes — the integration works in both directions. Use each app's triggers to start a workflow and the other app's actions to update it. [2]
No. Gorgias-to-Vivantio automations are built visually on the canvas. You can optionally add custom JavaScript with Functions when you need advanced logic. [4]
Yes. Trigger-based automations start the moment Gorgias (or Vivantio) fires a new event — webhook-backed apps run within seconds, and polling-only apps re-check on a schedule you control. [7]
A first automation typically takes 5–10 minutes: connect each app's credential once, drop a trigger + action onto the canvas, map the fields, and turn the workflow on.
You can build your Gorgias + Vivantio automation on a 3-day trial with every feature unlocked. Cancel anytime. For your protection, a small deposit is charged to your card when your trial starts. It counts toward your first payment and is non-refundable. [8]
References
List of sources used to gather information about the Gorgias and Vivantio integration.
- Gorgias and Vivantio integration source code, module specs and credentials implementation.
- Our Gorgias and Vivantio integration documentation, structured input and output parameters, scopes, and authentication methods.
- Official vendor API documentation for Gorgias and Vivantio — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
- WEXTL® visual workflow builder, anonymized data from our technical support team.
- Gorgias integration information
- Vivantio integration information
- WEXTL® Scheduling
- WEXTL® Pricing and Trial
- WEXTL® Apps Library