STEP 1
Select Vivantio in workflow
Pick Vivantio app in the workflow builder [4] - just one click to select the app.
Vivantio Integration
IT service management platform for tickets, assets, and service workflows. Route Vivantio tickets, replies, and customer issues into CRM, chat, and escalation workflows. When Watch Articles arrives, automatically continue with Get a Caller or Get a Client.
3-day trialCancel anytimeUp to 10 minutes quick set up
- GDPR
- Data Encryption
- 2FA
- Local Data Region
Supported triggers and actions for Vivantio integration
Triggers can detect changes in Vivantio and run actions that can create, search or modify data inside Vivantio automatically [3] — exactly how you set them.
- Watch ArticlesTriggers when a new article is published.
- Watch AssetsTriggers when a new asset is added or an existing asset is updated.
- Watch CallersTriggers when a new caller is detected.
- Watch ClientsTriggers when a new client is created or an existing client is updated.
- Watch LocationsTriggers when a new location is added or updated.
- Watch TicketsTriggers when new tickets are created or updated.
- Get a CallerRetrieves information about a specific caller.
- Get a ClientRetrieves information about a specific client.
- Get a LocationRetrieves a location from the specified service.
- Get a TicketRetrieves a ticket by ID.
- Get an ArticleRetrieves an article from the service.
- Get an AssetRetrieves an asset based on the provided identifier.
- Get ArticlesRetrieves all articles.
- Get AssetsRetrieves all assets from the service.
- Get CallersRetrieves all callers.
- Get ClientsRetrieves all clients.
- Get LocationsRetrieves all locations.
- Get TicketsRetrieves all tickets from the service.
- Create a CallerCreates a new caller record in Vivantio.
- Create a ClientCreates a new client in the system.
How to integrate Vivantio in automation workflow?
3 simple steps to make your Vivantio connected with other apps in automation workflows on WEXTL. Up to 10 minutes integration set up.
STEP 2
Connect Vivantio
When prompted, authorize access to Vivantio in WEXTL once. Vivantio credentials are encrypted and never shared with WEXTL. Authorization will be reused in any future API calls [3].
WEXTL wants to integrate with your Vivantio account. Approve?
STEP 3
Build a workflow
Build your workflow with Vivantio yourself or with WEXTL® AI Builder. Connect Vivantio to any available integrations [5], or use HTTP node to go beyond them.
Vivantio
How Vivantio connects and integrates with WEXTL
Save and approve your credentials once — WEXTL® stores authorization information encrypted and reuses the authentication whenever Vivantio app is called in workflows. That allows your support automations to run without your attention, per defined schedule [7]. Explore documentation [6] for a detailed list of fields that Vivantio supports.
The following table illustrates what fields Vivantio integration require during authorization flow inside our workflow builder [4].
Connect Vivantio
URL*Text
••••••••
Username*Text
••••••••
Demonstration of Vivantio connection step inside WEXTL Workflow Builder [4].
| Field | Type | Help |
|---|---|---|
URLRequired | text | You can get your platform URL from Admin Area under Admin > Integration & API |
UsernameRequired | text | — |
PasswordRequired | password | — |
Connect Vivantio to popular apps on WEXTL
Enter a name of the other app you want to sync with Vivantio below. Click on selected app to explore integration options with Vivantio. If the app you search for is not available in WEXTL yet, you can use HTTP node [10] instead to integrate it directly.
Example automation with Vivantio integration
Select Watch Articles trigger from Vivantio - this will be a starting point in your automation. Whenever event happens in Vivantio, workflow will start [7] from Watch Articles node.
Search for Delete Articles, connect it as the next step of integration sequence. You can use filters between Watch Articles and Delete Articles, so only important data pass from Watch Articles to the next step. WEXTL gives you full control over the process of Vivantio automation. All parts of workflow are visible on the canvas [4].
Vivantio on WEXTL has 40 modules for crafting support automations. Explore Vivantio documentation for more.
Video slide demonstrates how Watch Articles and Delete Articles [6] nodes are used in Vivantio workflow.
Frequently asked questions
Common questions about automating Vivantio in your workflows.
Vivantio has 6 triggers, including "Watch Articles", "Watch Assets", and "Watch Callers", and more. Triggers are start points of the workflow, and automations may start from them.
Integration has 34 actions, including "Get a Caller", "Get a Client", and "Get a Location", and more. Refer to our Vivantio Documentation for detailed inputs and outputs.
No. Most automations are built visually on the canvas by picking triggers, actions, and mapping fields. You can add custom JavaScript with Functions when advanced logic is needed — but our customers do that in rare cases [4].
Yes. Connections are authenticated per account, credentials are encrypted at rest, and you can enforce approvals and team-level access controls on any automation.
The Vivantio integration on WEXTL runs directly on its vendor public API — every field name, authentication method, and rate limit is controlled by Vivantio official API and covered in documentation [3]. WEXTL handles the request signing and pagination for you.
Absolutely. Where Vivantio provides native webhooks, you can use instant triggers to eliminate polling delay. For custom webhooks, WEXTL offers Custom Webhook node, so you can start automation whenever Vivantio or any other service sends event to webhook URL.
WEXTL is an AI-first visual canvas. The platform allows you to describe automation in plain text — and AI will wire nodes for Vivantio inside the workflow builder [4]. You can also use built-in workflow nodes (AI Agent, Human in the Loop, Condition, Aggregate Results) in pair with Vivantio modules to craft complex integration flows with branches, filtering, and conditional logic. There are absolutely no limits of what you can build.
References
List of sources used to gather information about the Vivantio integration.
- Vivantio integration source code, module specs and credentials implementation.
- Internal Vivantio integration documentation, structured input and output parameters, scopes, and authentication methods.
- Official Vivantio vendor API documentation — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
- WEXTL® Visual Workflow Builder, anonymized data from our technical support team.
- WEXTL® Apps Library
- WEXTL® Vivantio App Documentation
- WEXTL® Workflow Scheduler
- WEXTL® HTTP node documentation