What actions can I run in Vivantio?

34 actions are available, including "Get a Caller", "Get a Client", and "Get a Location", and more. Run them from any trigger in your automation stack — map fields once and they execute automatically.

Do I need to write code to automate this?

No. Most automations are built visually on the canvas by picking triggers, actions, and mapping fields. You can add custom JavaScript with Functions when advanced logic is needed — but it is never required.

Is the integration secure?

Yes. Connections are authenticated per account, credentials are encrypted at rest, and you can enforce approvals and team-level access controls on any automation.

Vivantio Integrations

IT service management platform for tickets, assets, and service workflows. Route Vivantio tickets and replies into CRM, chat, and escalation workflows.

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Watch ArticlesTriggers when a new article is published.
Watch AssetsTriggers when a new asset is added or an existing asset is updated.
Watch CallersTriggers when a new caller is detected.
Watch ClientsTriggers when a new client is created or an existing client is updated.
Watch LocationsTriggers when a new location is added or updated.
Watch TicketsTriggers when new tickets are created or updated.
Get a CallerRetrieves information about a specific caller.
Get a ClientRetrieves information about a specific client.
Get a LocationRetrieves a location from the specified service.
Get an ArticleRetrieves an article from the service.
Get an AssetRetrieves an asset based on the provided identifier.
Get ArticlesRetrieves all articles.
Get AssetsRetrieves all assets from the service.
Get a TicketRetrieves a ticket by ID.
Get CallersRetrieves all callers.
Get ClientsRetrieves all clients.
Get LocationsRetrieves all locations.
Get TicketsRetrieves all tickets from the service.
Create a CallerCreates a new caller record in Vivantio.
Create a ClientCreates a new client in the system.
Create a LocationCreates a location with specified attributes.
Create an ArticleCreates a new article in the service.
Create an AssetCreates an asset in the system.
Create a TicketCreates a new ticket in the system for tracking purposes.
Delete ArticlesDeletes a set of articles from the service.
Delete AssetsDeletes a set of assets from the service.
Delete CallersDeletes a set of callers from the service.
Delete ClientsDeletes a set of clients from the database or system.
Delete LocationsDeletes a set of locations from the specified database or service.
Delete TicketsDeletes a set of tickets from the system.
Download an AttachmentDownloads an attachment from a specified source.
Download an Attachment PublicDownloads a public attachment from the specified source.
Make an API CallPerforms an arbitrary authorized API call.
Update a CallerUpdates a caller's information in the system.
Update a ClientUpdates a client in the system with new information.
Update a LocationUpdates a location with new details or coordinates.
Update an ArticleUpdates an article with the specified new information.
Update an AssetUpdates an asset in the system with new information.
Update a TicketUpdates a ticket with new information or changes.
Upload an AttachmentUploads an attachment to the specified service.

When to use Vivantio

Common scenarios where Vivantio automation saves time and reduces manual work.

Trigger workflows automatically when "Watch Articles" fires in Vivantio — start multi-step automations without polling or manual checks.
Use "Get a Client" as an automated action in Vivantio so records stay consistent whenever something changes elsewhere in your stack.
Layer "Watch Callers" from Vivantio with filters, transforms, and AI steps to build automations that match your exact business logic.

Use in workflow automation

Start from Vivantio’s Watch Articles trigger and the run begins the moment there’s something new — no cron job to babysit, no one remembering to check.

Add Delete Articles as the next step, then branch, filter or hand off to the rest of your stack. The whole path stays on one canvas your team can read.

This integration brings 40 ready-made steps for support work, and every run records what went in and what came back.

Vivantio workflow on the canvas: Watch Articles then Delete Articles

Frequently asked questions

Common questions about automating Vivantio in your workflows.

Vivantio has 6 triggers, including "Watch Articles", "Watch Assets", and "Watch Callers", and more. Use them to start workflows the moment Vivantio events fire — no polling required.

Use in workflow automation

Start from Vivantio’s Watch Articles trigger and the run begins the moment there’s something new — no cron job to babysit, no one remembering to check.

Add Delete Articles as the next step, then branch, filter or hand off to the rest of your stack. The whole path stays on one canvas your team can read.

This integration brings 40 ready-made steps for support work, and every run records what went in and what came back.

Vivantio Integrations

When to use Vivantio

Use in workflow automation

Frequently asked questions

Vivantio Integrations

When to use Vivantio

Connect Vivantio to any app in workflows

Use in workflow automation

Frequently asked questions

Connect Vivantio to any app in workflows

Connect Vivantio to any app in workflows

Connect Vivantio to any app in workflows

Vivantio Integrations

Vivantio triggers and actions

When to use Vivantio

Use in workflow automation

Frequently asked questions

What triggers does Vivantio support?

What actions can I run in Vivantio?

Do I need to write code to automate this?

Is the integration secure?

Vivantio Integrations

Vivantio triggers and actions

When to use Vivantio

Connect Vivantio to any app in workflows

Use in workflow automation

Frequently asked questions

What triggers does Vivantio support?

What actions can I run in Vivantio?

Do I need to write code to automate this?

Is the integration secure?

Connect Vivantio to any app in workflows

Connect Vivantio to any app in workflows

Connect Vivantio to any app in workflows