What actions can I run in ServiceNow?

51 actions are available, including "Download Attachment", "Get Aggregate Stats", and "Get Attachment", and more. Run them from any trigger in your automation stack — map fields once and they execute automatically.

Do I need to write code to automate this?

No. Most automations are built visually on the canvas by picking triggers, actions, and mapping fields. You can add custom JavaScript with Functions when advanced logic is needed — but it is never required.

Is the integration secure?

Yes. Connections are authenticated per account, credentials are encrypted at rest, and you can enforce approvals and team-level access controls on any automation.

ServiceNow Integrations

IT service management on your instance — generic table records, attachments, catalog orders, change requests, and import sets. When ServiceNow issues update, notify owners or sync status to other systems.

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Watch AttachmentsTriggers when an attachment is created or updated.
Watch ChangesTriggers when a change request is created or updated.
Watch RecordsTriggers when a record in the selected table is created or updated.
Download AttachmentDownloads an attachment file.
Get Aggregate StatsReturns aggregate statistics for a ServiceNow table.
Get AttachmentReturns metadata for one attachment.
Get CartReturns the current service catalog cart.
Get CatalogReturns a single service catalog.
Get Catalog ItemReturns a single catalog item, including its variables.
Get ChangeReturns a single change request.
Get Change ModelReturns a single change model.
Get Change Next StatesReturns the next valid states for a change request.
Get Import Set ResultReturns the transform outcomes for an import staging record.
Get RecordReturns a single record from a ServiceNow table.
Get Standard Change TemplateReturns a single standard change template.
List Affected Configuration ItemsRetrieves a list of configuration items affected by a change.
List AttachmentsRetrieves a list of attachment metadata records.
List Catalog CategoriesRetrieves a list of categories in a service catalog.
List Catalog ItemsRetrieves a list of catalog items.
List CatalogsRetrieves a list of service catalogs.
List Change ConflictsRetrieves a list of conflicts for a change request.
List Change ModelsRetrieves a list of change models.
List ChangesRetrieves a list of change requests.
List Change TasksRetrieves a list of tasks for a change request.
List RecordsRetrieves a list of records from a ServiceNow table.
List Standard Change TemplatesRetrieves a list of standard change templates.
Add Affected Configuration ItemAdds a configuration item to a change request.
Add Catalog Item to CartAdds a catalog item to the shopping cart.
Checkout CartChecks out the current service catalog cart.
Create ChangeCreates a change request from a change model.
Create Change Conflict CheckRuns a conflict check on a change request.
Create Change TaskCreates a task on a change request.
Create RecordCreates a record in a ServiceNow table.
Create Standard ChangeCreates a standard change from a template.
Delete AttachmentDeletes an attachment.
Delete ChangeDeletes a change request.
Delete Change ConflictsDeletes conflict results for a change request.
Delete Change TaskDeletes a change task.
Delete RecordDeletes a record from a ServiceNow table.
Import Multiple RecordsImports multiple records into a staging table.
Import RecordImports one record into a staging table and runs transform maps.
Make an API CallPerforms an arbitrary authorized API call.
Order Catalog ItemOrders a catalog item immediately.
Remove Cart ItemRemoves an item from the service catalog cart.
Replace RecordReplaces a ServiceNow record with the given fields.
Send Batch RequestSends a batch of REST requests to the instance.
Submit Cart OrderSubmits the current service catalog cart.
Submit Catalog ProducerSubmits a record producer from the service catalog.
Update AttachmentRenames a ServiceNow attachment.
Update ChangeUpdates a change request.
Update Change TaskUpdates a change task.
Update RecordUpdates fields on a ServiceNow record.
Upload AttachmentUploads a file attachment onto a record.
Upload Attachment MultipartUploads a file attachment using multipart form data.

When to use ServiceNow

Common scenarios where ServiceNow automation saves time and reduces manual work.

React to "Watch Attachments" in ServiceNow in real time: route the event into CRM, chat, ticketing, or any connected service.
Run "Get Aggregate Stats" in ServiceNow from any upstream event — map fields once and let the automation handle the rest.
Layer "Watch Records" from ServiceNow with filters, transforms, and AI steps to build automations that match your exact business logic.

Frequently asked questions

Common questions about automating ServiceNow in your workflows.

ServiceNow has 3 triggers, including "Watch Attachments", "Watch Changes", and "Watch Records". Use them to start workflows the moment ServiceNow events fire — no polling required.

ServiceNow Integrations

When to use ServiceNow

Frequently asked questions

ServiceNow Integrations

When to use ServiceNow

Connect ServiceNow to any app in workflows

Frequently asked questions

Connect ServiceNow to any app in workflows

Connect ServiceNow to any app in workflows

Connect ServiceNow to any app in workflows

ServiceNow Integrations

ServiceNow triggers and actions

When to use ServiceNow

Frequently asked questions

What triggers does ServiceNow support?

What actions can I run in ServiceNow?

Do I need to write code to automate this?

Is the integration secure?

ServiceNow Integrations

ServiceNow triggers and actions

When to use ServiceNow

Connect ServiceNow to any app in workflows

Frequently asked questions

What triggers does ServiceNow support?

What actions can I run in ServiceNow?

Do I need to write code to automate this?

Is the integration secure?

Connect ServiceNow to any app in workflows

Connect ServiceNow to any app in workflows

Connect ServiceNow to any app in workflows