About this integration
IT service management on your instance — generic table records, attachments, catalog orders, change requests, and import sets. This integration exposes its full API as workflow modules.
The integration includes 3 triggers, 23 search modules and 28 actions. Connections use oauth or basic authentication.
How to connect
The credential form asks for Instance URL, Client ID, Client Secret, and Instance URL.
Prefer the interactive builder form? Open it on the app page.
You’ll be redirected to sign in and approve access — your password is never shared with WEXTL.
| Field | Type | Help |
|---|---|---|
Instance URLRequired | text | Instance origin with no trailing slash. Example: https://dev12345.service-now.com. |
Client IDRequired | text | OAuth Client ID from Application Registry → Create an OAuth API endpoint for external clients. |
Client SecretRequired | password | OAuth client secret from Application Registry. |
Enter your credentials below. WEXTL stores them encrypted and uses them only to call the API on your behalf.
| Field | Type | Help |
|---|---|---|
Instance URLRequired | text | Instance origin with no trailing slash. Example: https://dev12345.service-now.com. |
UsernameRequired | text | Integration user with table ACLs for the modules you run (e.g. itil for incidents). |
PasswordRequired | password | That user's password. Treat it like a password. |
Use it in workflow automation
Start with Watch Attachments, then add Add Affected Configuration Item.
Triggers, searches and actions
Browse every ServiceNow module field below: 3 triggers, 23 searchs, and 28 actions you can drop onto the canvas.
Triggers
This integration includes 3 triggers — start a workflow the moment something changes in the app.
- Watch Attachments
- Watch Changes
- Watch Records
Searches
Use any of 23 search modules to retrieve records without leaving the workflow canvas.
- Download Attachment
- Get Aggregate Stats
- Get Attachment
- Get Cart
- Get Catalog
Actions
This integration includes 28 action modules — create, update, or delete records as part of any workflow.
- Add Affected Configuration Item
- Add Catalog Item to Cart
- Checkout Cart
- Create Change
- Create Change Conflict Check
Explore the fields available for each ServiceNow trigger, search, and action.
Triggers
| Field | Type |
|---|---|
Sys ID | text |
| Field | Type |
|---|---|
Sys ID | object |
Value | text |
Display Value | text |
Updated On | object |
Value | text |
Display Value | text |
Number | object |
Value | text |
Display Value | text |
| Field | Type |
|---|---|
Sys ID | text |
Searches
| Field | Type |
|---|---|
AttachmentRequired | choice |
File Name | text |
| Field | Type |
|---|---|
File | text |
Filename | text |
Size | number |
Content Type | text |
| Field | Type |
|---|---|
TableRequired | choice |
Count | boolean |
Average Fields | text |
Sum Fields | text |
Min Fields | text |
Max Fields | text |
Group By | text |
| Field | Type |
|---|---|
Stats | object |
| Field | Type |
|---|---|
AttachmentRequired | choice |
| Field | Type |
|---|---|
Sys ID | text |
File Name | text |
| Field | Type |
|---|---|
Cart Items | array |
| Field | Type |
|---|---|
CatalogRequired | choice |
| Field | Type |
|---|---|
Sys ID | text |
Title | text |
| Field | Type |
|---|---|
Catalog ItemRequired | choice |
| Field | Type |
|---|---|
Sys ID | text |
Name | text |
| Field | Type |
|---|---|
ChangeRequired | choice |
| Field | Type |
|---|---|
Sys ID | object |
| Field | Type |
|---|---|
Change ModelRequired | choice |
| Field | Type |
|---|---|
Sys ID | object |
| Field | Type |
|---|---|
ChangeRequired | choice |
| Field | Type |
|---|---|
States | array |
| Field | Type |
|---|---|
Staging Table NameRequired | text |
Sys IDRequired | text |
| Field | Type |
|---|---|
Status | text |
| Field | Type |
|---|---|
TableRequired | choice |
Sys IDRequired | text |
| Field | Type |
|---|---|
Sys ID | text |
Number | text |
| Field | Type |
|---|---|
Standard Change TemplateRequired | choice |
| Field | Type |
|---|---|
Sys ID | object |
| Field | Type |
|---|---|
ChangeRequired | choice |
Limit | number |
| Field | Type |
|---|---|
Sys ID | object |
| Field | Type |
|---|---|
Query | text |
Fields | text |
Limit | number |
| Field | Type |
|---|---|
Sys ID | text |
File Name | text |
| Field | Type |
|---|---|
CatalogRequired | choice |
Limit | number |
| Field | Type |
|---|---|
Sys ID | text |
Title | text |
| Field | Type |
|---|---|
Query | text |
Search Text | text |
Limit | number |
| Field | Type |
|---|---|
Sys ID | text |
Name | text |
| Field | Type |
|---|---|
Limit | number |
| Field | Type |
|---|---|
Sys ID | text |
Title | text |
| Field | Type |
|---|---|
ChangeRequired | choice |
Limit | number |
| Field | Type |
|---|---|
Sys ID | object |
| Field | Type |
|---|---|
Limit | number |
| Field | Type |
|---|---|
Sys ID | object |
| Field | Type |
|---|---|
Query | text |
Fields | text |
Limit | number |
| Field | Type |
|---|---|
Sys ID | object |
Number | object |
| Field | Type |
|---|---|
ChangeRequired | choice |
Limit | number |
| Field | Type |
|---|---|
Sys ID | object |
| Field | Type |
|---|---|
TableRequired | choice |
Query | text |
Fields | text |
Display Value | choice |
Limit | number |
| Field | Type |
|---|---|
Sys ID | text |
| Field | Type |
|---|---|
Limit | number |
| Field | Type |
|---|---|
Sys ID | object |
Actions
| Field | Type |
|---|---|
ChangeRequired | choice |
Configuration ItemRequired | choice |
| Field | Type |
|---|---|
Sys ID | object |
| Field | Type |
|---|---|
Catalog ItemRequired | choice |
Quantity | number |
Variables | text |
| Field | Type |
|---|---|
Cart Item ID | text |
| Field | Type |
|---|---|
Request Sys ID | text |
| Field | Type |
|---|---|
Change ModelRequired | choice |
Fields | text |
| Field | Type |
|---|---|
Sys ID | object |
| Field | Type |
|---|---|
ChangeRequired | choice |
| Field | Type |
|---|---|
Sys ID | object |
| Field | Type |
|---|---|
ChangeRequired | choice |
FieldsRequired | text |
| Field | Type |
|---|---|
Sys ID | object |
| Field | Type |
|---|---|
TableRequired | choice |
FieldsRequired | text |
| Field | Type |
|---|---|
Sys ID | text |
| Field | Type |
|---|---|
Standard Change TemplateRequired | choice |
Fields | text |
| Field | Type |
|---|---|
Sys ID | object |
| Field | Type |
|---|---|
AttachmentRequired | choice |
| Field | Type |
|---|---|
ChangeRequired | choice |
| Field | Type |
|---|---|
ChangeRequired | choice |
| Field | Type |
|---|---|
ChangeRequired | choice |
TaskRequired | choice |
| Field | Type |
|---|---|
TableRequired | choice |
Sys IDRequired | text |
| Field | Type |
|---|---|
Staging Table NameRequired | text |
RecordsRequired | array |
| Field | Type |
|---|---|
Sys ID | text |
| Field | Type |
|---|---|
Staging Table NameRequired | text |
FieldsRequired | text |
| Field | Type |
|---|---|
Sys ID | text |
| Field | Type |
|---|---|
URLRequired | text |
MethodRequired | choice |
Headers | array |
Header | object |
Query String | array |
Parameter | object |
Body | text |
| Field | Type |
|---|---|
Body | text |
Headers | text |
Status Code | number |
| Field | Type |
|---|---|
Catalog ItemRequired | choice |
QuantityRequired | number |
Variables | text |
| Field | Type |
|---|---|
Request Sys ID | text |
| Field | Type |
|---|---|
Cart Item IDRequired | text |
| Field | Type |
|---|---|
TableRequired | choice |
Sys IDRequired | text |
FieldsRequired | text |
| Field | Type |
|---|---|
Sys ID | text |
| Field | Type |
|---|---|
Batch RequestRequired | text |
| Field | Type |
|---|---|
Batch Request ID | text |
| Field | Type |
|---|---|
Request Sys ID | text |
| Field | Type |
|---|---|
Catalog ItemRequired | choice |
Variables | text |
| Field | Type |
|---|---|
Record Sys ID | text |
| Field | Type |
|---|---|
AttachmentRequired | choice |
File NameRequired | text |
| Field | Type |
|---|---|
Sys ID | text |
File Name | text |
| Field | Type |
|---|---|
ChangeRequired | choice |
FieldsRequired | text |
| Field | Type |
|---|---|
Sys ID | object |
| Field | Type |
|---|---|
ChangeRequired | choice |
TaskRequired | choice |
FieldsRequired | text |
| Field | Type |
|---|---|
Sys ID | object |
| Field | Type |
|---|---|
TableRequired | choice |
Sys IDRequired | text |
FieldsRequired | text |
| Field | Type |
|---|---|
Sys ID | text |
| Field | Type |
|---|---|
Table NameRequired | text |
Record Sys IDRequired | text |
File NameRequired | text |
FileRequired | text |
| Field | Type |
|---|---|
Sys ID | text |
| Field | Type |
|---|---|
Table NameRequired | text |
Record Sys IDRequired | text |
File NameRequired | text |
FileRequired | text |
| Field | Type |
|---|---|
Sys ID | text |