About this integration
Cloud contact center for voice, chat, and customer service operations. Use it from the workflow canvas with no custom glue script required.
This integration exposes 8 triggers, 22 search modules and 47 actions as workflow nodes. Authentication uses basic authentication.
How to connect
The credential form asks for subdomain, Username, and Password.
Prefer the interactive builder form? Open it on the app page.
Enter your credentials below. WEXTL stores them encrypted and uses them only to call the API on your behalf.
| Field | Type | Help |
|---|---|---|
subdomainRequired | text | Log into your account and copy the part of the URL before |
UsernameRequired | text | Log in to Thulium and go to Administration -> Users -> API Users to create a new user with API access. |
PasswordRequired | password | Log in to Thulium and go to Administration -> Users -> API Users to create a new user with API access. |
Use it in workflow automation
Start with Watch Agent, then add Add Agents to a Campaign.
The canvas below runs Watch Agent into Add Agents to a Campaign — watch the video, then drop a node onto the canvas.
Select the Watch Agent trigger and the workflow fires automatically when the event occurs — no polling required.
Then add Add Agents to a Campaign as the next node. Branch, filter, or hand off to other integrations from there.
The integration includes 55 ready-made modules for communication work — each run logs its inputs and outputs for debugging.
Thulium workflow on the canvas: Watch Agent then Add Agents to a Campaign
Triggers, searches and actions
Use the tables below to inspect Thulium's 8 triggers, 22 search modules, and 47 actions.
Triggers
8 triggers fire automatically when specified events occur — no polling or cron job needed.
- Watch Agent
- Watch Agent Status
- Watch Agent Work Report
- Watch Chat
- Watch Companies
3more triggers
Searches
Fetch data on demand using 22 search modules that query the app during a run.
- Get a Company
- Get a Customer
- Get an Agent
- Get an Agent's Last Queue Call
- Get an Agent Status
17more searches
Actions
47 action modules cover the full range of create, update, and delete operations.
- Add Agents to a Campaign
- Add Comment to a Ticket
- Add Customer Response to a Ticket
- Add Entry to Customer
- Add Multiple Records to CRM Outbound
42more actions
Explore the fields available for each Thulium trigger, search, and action.
Triggers
Output fields
| Field | Type |
|---|---|
Agent ID | number |
Login | text |
Name | text |
Surname | text |
Email | text |
Active | boolean |
Active user | boolean |
Number | text |
Outbound mode | text |
Group ID | text |
Output fields
| Field | Type |
|---|---|
Login | text |
Status | text |
Pause ID | number |
Last change | date |
Output fields
| Field | Type |
|---|---|
Agent | object |
Login | text |
Name | text |
Surname | text |
Period | text |
Inbound | object |
Count | number |
Answered count | number |
Not answered count | number |
Transferred count | number |
Sum | text |
Average | text |
Wait sum | number |
Wait average | text |
Calls per hour | number |
Chat | object |
Closed | number |
Responded | number |
Ticket | object |
Closed | number |
Responded | number |
Total responded | number |
Outbound above threshold | object |
Count | number |
Sum | text |
Average | text |
Outbound below threshold | object |
Count | number |
Sum | text |
Average | text |
Login date | date |
Logout date | date |
Login sum | text |
Pauses | array |
Output fields
| Field | Type |
|---|---|
Chat queue ID | number |
Client email | |
Client name | text |
Customer ID | number |
Conversation ID | text |
Created at | date |
Closed at | date |
Status | text |
User login | text |
Rating | number |
Tags | array |
Messages | array |
Files | array |
Client data | object |
Browser | text |
IP | text |
Last visited URL | text |
Os | text |
Referrer | text |
Resolution | text |
Output fields
| Field | Type |
|---|---|
Name | text |
Company ID | number |
Customer ID | number |
Identifier | text |
Phone number | text |
Phone numbers | array |
Email | text |
Emails | array |
Type | text |
Group | text |
Nip | text |
Account manager | text |
Address | object |
Street | text |
Building | text |
Flat | text |
Postcode | text |
City | text |
Post office | text |
Borough | text |
County | text |
Voivodship | text |
Country | text |
Custom fields | object |
ID | text |
Additional info | text |
Output fields
| Field | Type |
|---|---|
Customer ID | number |
Name | text |
Surname | text |
Phone number | text |
Phone numbers | array |
Email | |
Emails | array |
Company ID | text |
Identifier | text |
Type | text |
Group | text |
Company flag | boolean |
Birthdate | date |
Gender | text |
Homepage | text |
Nip | text |
4other output fields
Output fields
| Field | Type |
|---|---|
ID | text |
Name | text |
Crm | boolean |
Order | number |
Parity | number |
Output fields
| Field | Type |
|---|---|
Ticket ID | text |
User login | text |
From | text |
Ticket queue name | text |
Ticket queue ID | number |
Subject | text |
Category ID | number |
Source | text |
Status ID | text |
Substatus ID | text |
Tags | array |
Customer ID | number |
Full status name | text |
Created at | date |
Updated at | date |
Closed at | date |
6other output fields
Searches
Input fields
| Field | Type |
|---|---|
Company IDRequired | choice |
Include Custom Fields | boolean |
Include Address | boolean |
Include Invoice Address | boolean |
Include Mail Drop Address | boolean |
Output fields
| Field | Type |
|---|---|
Name | text |
Company ID | number |
Customer ID | number |
Type | text |
Group | text |
Nip | text |
Account manager | text |
Address | object |
Street | text |
Building | text |
Flat | text |
Postcode | text |
City | text |
Post office | text |
Borough | text |
County | text |
Voivodship | text |
Country | text |
Custom fields | object |
ID | text |
Additional info | text |
Input fields
| Field | Type |
|---|---|
Company IDRequired | choice |
Include Custom Fields | boolean |
Include Address | boolean |
Include Invoice Address | boolean |
Include Mail Drop Address | boolean |
Output fields
| Field | Type |
|---|---|
Customer ID | number |
Name | text |
Surname | text |
Phone number | text |
Phone numbers | array |
Email | text |
Company ID | text |
Identifier | text |
Type | text |
Group | text |
Company flag | text |
Account manager | text |
Updated at | date |
Custom fields | object |
ID | text |
Dodatkowe informacje | text |
Input fields
| Field | Type |
|---|---|
LoginRequired | choice |
Output fields
| Field | Type |
|---|---|
Agent ID | number |
Login | text |
Name | text |
Surname | text |
Email | |
Active | boolean |
Number | number |
Outbound mode | text |
Group ID | number |
Input fields
| Field | Type |
|---|---|
LoginRequired | choice |
Output fields
| Field | Type |
|---|---|
Connection ID | text |
Phone number | text |
Start date | date |
Answered date | date |
End date | date |
Customer ID | number |
Customer identifier | text |
Input fields
| Field | Type |
|---|---|
LoginRequired | choice |
Output fields
| Field | Type |
|---|---|
Login | text |
Status | text |
Pause ID | number |
Last change | date |
Input fields
| Field | Type |
|---|---|
Ticket IDRequired | choice |
Include Custom Fields | boolean |
Output fields
| Field | Type |
|---|---|
Ticket ID | number |
From | text |
Ticket queue name | text |
Ticket queue ID | number |
Subject | text |
Status ID | text |
Substatus ID | text |
Customer ID | number |
Full status name | text |
Category ID | text |
User login | text |
Created at | date |
Updated at | date |
Closed at | date |
Close time | text |
First agent responded at | date |
3other output fields
Input fields
| Field | Type |
|---|---|
IDRequired | choice |
Output fields
| Field | Type |
|---|---|
ID | text |
Records count | number |
Completion percent | number |
Input fields
| Field | Type |
|---|---|
Limit | number |
Output fields
| Field | Type |
|---|---|
Group ID | number |
Name | text |
Input fields
| Field | Type |
|---|---|
Limit | number |
Output fields
| Field | Type |
|---|---|
Agent ID | number |
Login | text |
Name | text |
Surname | text |
Email | |
Active | boolean |
Active user | boolean |
Number | text |
Outbound mode | text |
Group ID | text |
Input fields
| Field | Type |
|---|---|
Limit | number |
Output fields
| Field | Type |
|---|---|
Login | text |
Status | text |
Pause ID | number |
Last change | date |
Input fields
| Field | Type |
|---|---|
Start DateRequired | date |
End DateRequired | date |
Agent Logins | choice |
Agent Group IDs | choice |
Aggregate By | choice |
Queue IDs | choice |
Outbound Threshold | number |
Limit | number |
Output fields
| Field | Type |
|---|---|
Agent | object |
Login | text |
Name | text |
Surname | text |
Period | text |
Inbound | object |
Count | number |
Answered count | number |
Not answered count | number |
Transferred count | number |
Sum | text |
Average | text |
Wait sum | number |
Wait average | text |
Calls per hour | number |
Chat | object |
Closed | number |
Responded | number |
Ticket | object |
Closed | number |
Responded | number |
Total responded | number |
Outbound above threshold | object |
Count | number |
Sum | text |
Average | text |
Outbound below threshold | object |
Count | number |
Sum | text |
Average | text |
Login date | date |
Logout date | date |
Login sum | text |
Pauses | array |
Input fields
| Field | Type |
|---|---|
IDRequired | choice |
Limit | number |
Output fields
| Field | Type |
|---|---|
Login | text |
Number | text |
Active | boolean |
Active in outbound | boolean |
Agent ID | number |
Input fields
| Field | Type |
|---|---|
Limit | number |
Output fields
| Field | Type |
|---|---|
ID | text |
Name | text |
Crm | boolean |
Order | number |
Parity | number |
Input fields
| Field | Type |
|---|---|
Limit | number |
Output fields
| Field | Type |
|---|---|
Chat queue ID | number |
Name | text |
Display name | text |
Input fields
| Field | Type |
|---|---|
Start DateRequired | date |
End DateRequired | date |
User Logins | choice |
Sum Users | boolean |
Aggregate By | choice |
Chat Queue IDs | choice |
Response Threshold | number |
Limit | number |
Output fields
| Field | Type |
|---|---|
Series | date |
User name | text |
Incoming | number |
Incoming to agent | number |
Incoming including empty | number |
Abandoned | number |
Answered | number |
Incoming to bot | number |
Transferred by bot | number |
Finished by bot | number |
Service level percent | number |
Chat time | object |
Min | text |
Max | text |
Sum | text |
Avg | text |
Wait time | object |
Min | text |
Max | text |
Sum | text |
Avg | text |
Sla percent | number |
Rating | object |
Rate | object |
Satisfaction percent | number |
Rated percent | number |
Input fields
| Field | Type |
|---|---|
Date From | date |
Date To | date |
Status | choice |
Chat Queue ID | number |
Include Messages | boolean |
Include Files | boolean |
Include Client Data | boolean |
Limit | number |
Output fields
| Field | Type |
|---|---|
Chat queue ID | number |
Client email | |
Client name | text |
Customer ID | number |
Conversation ID | text |
Created at | date |
Closed at | date |
Status | text |
User login | text |
Rating | number |
Tags | array |
Messages | array |
Files | array |
Client data | object |
Browser | text |
IP | text |
Last visited URL | text |
Os | text |
Referrer | text |
Resolution | text |
Input fields
| Field | Type |
|---|---|
Identifier | choice |
Email | choice |
Phone Number | choice |
NIP | choice |
Customer Type | text |
Customer Group | text |
Custom Fields | array |
Include Custom Fields | boolean |
Include Address | boolean |
Include Invoice Address | boolean |
Include Mail Drop Address | boolean |
Limit | number |
Order | text |
Limit | number |
Output fields
| Field | Type |
|---|---|
Name | text |
Company ID | number |
Customer ID | number |
Identifier | text |
Phone number | text |
Phone numbers | array |
Email | |
Emails | array |
Type | text |
Group | text |
Nip | text |
Account manager | text |
Address | object |
Street | text |
Building | text |
Flat | text |
Postcode | text |
City | text |
Post office | text |
Borough | text |
County | text |
Voivodship | text |
Country | text |
Custom fields | object |
ID | text |
Additional info | text |
Input fields
| Field | Type |
|---|---|
Identifier | text |
Email | |
Phone Number | text |
NIP | text |
Company ID | choice |
Company Flag | boolean |
Type | text |
Group | text |
Custom Fields | array |
Include Custom Fields | boolean |
Include Address | boolean |
Include Invoice Address | boolean |
Include Mail Drop Address | boolean |
Order | text |
Limit | number |
Output fields
| Field | Type |
|---|---|
Customer ID | number |
Name | text |
Surname | text |
Phone number | text |
Phone numbers | array |
Email | |
Emails | array |
Company ID | text |
Identifier | text |
Type | text |
Group | text |
Company flag | boolean |
Birthdate | date |
Gender | text |
Homepage | text |
Nip | text |
4other output fields
Input fields
| Field | Type |
|---|---|
Limit | number |
Output fields
| Field | Type |
|---|---|
ID | text |
Name | text |
Input fields
| Field | Type |
|---|---|
Limit | number |
Output fields
| Field | Type |
|---|---|
ID | number |
Name | text |
Input fields
| Field | Type |
|---|---|
Minimum Ticket Modification Date | date |
Maximum Ticket Modification Date | date |
Minimum Ticket Creation Date | date |
Maximum Ticket Creation Date | date |
Company ID | choice |
Customer ID | choice |
Assigned User Login | choice |
Ticket Source | text |
Ticket Queue ID | choice |
Ticket Category ID | choice |
Ticket Message ID | text |
Ticket Status ID | choice |
Custom Fields | array |
Include Mail Drop Address | boolean |
Order | text |
Limit | number |
Output fields
| Field | Type |
|---|---|
Ticket ID | text |
User login | text |
From | text |
Ticket queue name | text |
Ticket queue ID | number |
Subject | text |
Category ID | number |
Source | text |
Status ID | text |
Substatus ID | text |
Tags | array |
Customer ID | number |
Full status name | text |
Created at | date |
Updated at | date |
Closed at | date |
6other output fields
Input fields
| Field | Type |
|---|---|
Limit | number |
Output fields
| Field | Type |
|---|---|
Status ID | text |
Substatus ID | text |
Name | text |
Actions
Input fields
| Field | Type |
|---|---|
IDRequired | choice |
LoginsRequired | choice |
Input fields
| Field | Type |
|---|---|
Ticket IDRequired | choice |
CommentRequired | text |
User LoginRequired | choice |
ID | number |
Comment Type | choice |
Input fields
| Field | Type |
|---|---|
Ticket IDRequired | choice |
BodyRequired | text |
Body Type | choice |
Date | date |
Input fields
| Field | Type |
|---|---|
Company IDRequired | choice |
Type | text |
Payload | array |
Input fields
| Field | Type |
|---|---|
IDRequired | choice |
Output fields
| Field | Type |
|---|---|
441 | object |
HTTP status | number |
Record ID | number |
Status | text |
445 | object |
HTTP status | number |
Record ID | number |
Status | text |
448 | object |
HTTP status | number |
Status | text |
Message | text |
Input fields
| Field | Type |
|---|---|
LoginRequired | choice |
Input fields
| Field | Type |
|---|---|
IDRequired | choice |
NameRequired | text |
New ID | number |
Start Date | date |
End Date | date |
End Date | date |
Order | number |
Parity | number |
Parameters | object |
Caller ID | text |
Preview Timeout | number |
Predictive Max Calls | number |
Predictive Min Calls | number |
Output fields
| Field | Type |
|---|---|
ID | text |
Outbound ID | text |
Input fields
| Field | Type |
|---|---|
NameRequired | text |
DialerRequired | text |
CRMRequired | boolean |
ID | text |
Active | boolean |
Start Date | date |
End Date | date |
Order | number |
Parity | number |
End Date | date |
Order | number |
Parity | number |
Parameters | object |
Caller ID | text |
Preview Timeout | number |
Predictive Max Calls | number |
Predictive Min Calls | number |
Group ID | number |
Output fields
| Field | Type |
|---|---|
ID | text |
Outbound ID | text |
Input fields
| Field | Type |
|---|---|
NameRequired | text |
SurnameRequired | text |
LoginRequired | text |
PasswordRequired | secret |
NumberRequired | text |
Email | |
Change Password | boolean |
Caller ID | text |
Language | choice |
Active | boolean |
Outbound Mode | choice |
Roles | array |
Role ID | number |
Output fields
| Field | Type |
|---|---|
Agent ID | text |
Agent login | text |
Input fields
| Field | Type |
|---|---|
ToRequired | |
SubjectRequired | text |
BodyRequired | text |
From | |
Body Type | choice |
Comment | text |
CC | array |
Email | |
Attachments | array |
Token | text |
Source | choice |
Direction | choice |
User Login | choice |
Customer ID | choice |
Tags | array |
Tag | text |
Status ID | choice |
Substatus ID | text |
Category ID | choice |
2other input fields
Output fields
| Field | Type |
|---|---|
Ticket ID | number |
Input fields
| Field | Type |
|---|---|
NameRequired | text |
Call IDRequired | text |
StatusRequired | choice |
BodyRequired | array |
Duration | text |
Language | text |
Note | text |
Input fields
| Field | Type |
|---|---|
Customers | array |
Output fields
| Field | Type |
|---|---|
0 | object |
HTTP status | number |
Customer ID | text |
1 | object |
HTTP status | number |
Message | text |
Input fields
| Field | Type |
|---|---|
IDRequired | choice |
Delete Recordings | boolean |
Input fields
| Field | Type |
|---|---|
Chat IdentifierRequired | choice |
Input fields
| Field | Type |
|---|---|
Company IDRequired | choice |
Output fields
| Field | Type |
|---|---|
Name | text |
Company ID | number |
Customer ID | number |
Type | text |
Group | text |
Nip | text |
Account manager | text |
Address | object |
Street | text |
Building | text |
Flat | text |
Postcode | text |
City | text |
Post office | text |
Borough | text |
County | text |
Voivodship | text |
Country | text |
Custom fields | object |
ID | text |
Additional info | text |
Input fields
| Field | Type |
|---|---|
Company IDRequired | choice |
Include Custom Fields | boolean |
Include Address | boolean |
Include Invoice Address | boolean |
Include Mail Drop Address | boolean |
Input fields
| Field | Type |
|---|---|
Ticket IDRequired | choice |
Input fields
| Field | Type |
|---|---|
Chat IdentifierRequired | choice |
ParticipantRequired | choice |
Input fields
| Field | Type |
|---|---|
Customer IDRequired | choice |
Output fields
| Field | Type |
|---|---|
13 | object |
HTTP status | number |
14 | object |
HTTP status | number |
Message | text |
Input fields
| Field | Type |
|---|---|
IDRequired | choice |
Customer IDRequired | choice |
Output fields
| Field | Type |
|---|---|
441 | object |
HTTP status | number |
Record ID | number |
Status | text |
442 | object |
HTTP status | number |
Status | text |
Input fields
| Field | Type |
|---|---|
Ticket IDRequired | choice |
TokenRequired | text |
Input fields
| Field | Type |
|---|---|
LoginRequired | choice |
Input fields
| Field | Type |
|---|---|
LoginRequired | choice |
Input fields
| Field | Type |
|---|---|
LoginRequired | choice |
Input fields
| Field | Type |
|---|---|
LoginRequired | choice |
Input fields
| Field | Type |
|---|---|
MethodRequired | choice |
Headers | array |
Header | object |
Query String | array |
Parameter | object |
Body | text |
Output fields
| Field | Type |
|---|---|
Body | text |
Headers | object |
Status code | number |
Input fields
| Field | Type |
|---|---|
LoginRequired | choice |
Phone NumberRequired | text |
Outbound ID | text |
Customer ID | text |
Caller ID | text |
Custom Data | array |
Input fields
| Field | Type |
|---|---|
LoginRequired | choice |
Input fields
| Field | Type |
|---|---|
LoginRequired | choice |
Input fields
| Field | Type |
|---|---|
LoginRequired | choice |
Pause IDRequired | number |
Input fields
| Field | Type |
|---|---|
IDRequired | choice |
LoginsRequired | choice |
Input fields
| Field | Type |
|---|---|
Chat IdentifierRequired | choice |
MessageRequired | text |
External Chatbot Identifier | text |
Input fields
| Field | Type |
|---|---|
Ticket IDRequired | choice |
BodyRequired | text |
User LoginRequired | choice |
Body Type | choice |
Date | date |
Attachments | array |
Attachment Token | text |
Input fields
| Field | Type |
|---|---|
Phone NumberRequired | text |
SMS BodyRequired | text |
Customer ID | choice |
SMS Mailbox ID | text |
User Login | choice |
Output fields
| Field | Type |
|---|---|
Sms message ID | number |
Input fields
| Field | Type |
|---|---|
IDRequired | choice |
LoginsRequired | choice |
Input fields
| Field | Type |
|---|---|
Chat Queue IDRequired | choice |
Client Name | text |
Client Surname | text |
Client Email | |
Client ID | text |
Customer ID | choice |
Input fields
| Field | Type |
|---|---|
Chat IdentifierRequired | choice |
External Chatbot Identifier | text |
Input fields
| Field | Type |
|---|---|
LoginRequired | choice |
Input fields
| Field | Type |
|---|---|
LoginRequired | choice |
DestinationRequired | text |
Input fields
| Field | Type |
|---|---|
LoginRequired | choice |
Input fields
| Field | Type |
|---|---|
LoginRequired | choice |
Input fields
| Field | Type |
|---|---|
LoginRequired | choice |
Input fields
| Field | Type |
|---|---|
ID | choice |
Name | text |
Dialer | choice |
Active | boolean |
Start Date | date |
End Date | date |
Order | number |
Parity | number |
Parameters | object |
Caller ID | text |
Preview Timeout | number |
Predictive Max Calls | number |
Predictive Min Calls | number |
Group ID | number |
Input fields
| Field | Type |
|---|---|
Company IDRequired | choice |
Name | text |
NIP | text |
Email | |
Phone Number | array |
Phone Number | text |
Customer Type | text |
Customer Group | text |
Identifier | text |
Note | text |
Custom Fields | array |
Fill Read-Only Custom Fields | boolean |
Account Manager | text |
VIP | boolean |
Address | object |
Street | text |
Building | text |
Flat | text |
Postal Code | text |
City | text |
Country | text |
Invoice Address | object |
Street | text |
Building | text |
Flat | text |
Postal Code | text |
City | text |
Country | text |
Mail Drop Address | object |
Street | text |
Building | text |
Flat | text |
Postal Code | text |
City | text |
Country | text |
Input fields
| Field | Type |
|---|---|
Company IDRequired | choice |
Name | text |
Surname | text |
Email | array |
Email Address | |
Phone Number | array |
Phone Number | text |
Company ID | choice |
Type | text |
Group | text |
Identifier | text |
Gender | text |
Homepage | url |
Birthdate | date |
NIP | text |
Note | text |
PESEL | text |
Job | text |
8other input fields
Input fields
| Field | Type |
|---|---|
Ticket IDRequired | choice |
User Login | choice |
Status ID | choice |
Substatus ID | text |
Category ID | choice |
Tags | array |
Tag | text |
Ticket Queue ID | choice |
Custom Fields | array |
Customer ID | choice |
Input fields
| Field | Type |
|---|---|
Customers | array |
Output fields
| Field | Type |
|---|---|
0 | object |
HTTP status | number |
Customer ID | text |
1 | object |
HTTP status | number |
Message | text |