STEP 1
Select Waitwell in workflow
Pick Waitwell app in the workflow builder [4] - just one click to select the app.
Waitwell Integration
Virtual queue management and appointment scheduling platform for busy service locations. Connect Waitwell availability and booking events to the tools that prepare your team for meetings. Start with Watch Appointments, then automatically run Get Ticket Travel Info or Get Ticket Wait Info when schedules change.
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- Data Encryption
- 2FA
- Local Data Region
Supported triggers and actions for Waitwell integration
Triggers can detect changes in Waitwell and run actions that can create, search or modify data inside Waitwell automatically [3] — exactly how you set them.
- Watch AppointmentsTriggers when a new appointment is created or an existing one is updated.
- Watch CustomersTriggers when a new customer record is created or an existing one is updated.
- Watch QueuesTriggers when a new queue is created or an existing one is modified.
- Watch ReviewsTriggers when a new customer review is submitted.
- Watch Staff MembersTriggers when a new staff member is added or an existing one is updated.
- Watch TicketsTriggers when a new queue ticket is created or an existing one changes status.
- Get Ticket Travel InfoRetrieves the estimated travel distance, duration, and direction for a specific ticket.
- Get Ticket Wait InfoRetrieves the current wait time and position in queue for an active ticket.
- List Appointment AvailabilityReturns a list of open time slots available for booking at a given location.
- List AppointmentsReturns a paginated list of appointments filtered by location or date range.
- List CustomersReturns a paginated list of customer records in the organization.
- List LocationsReturns a list of service locations configured in the Waitwell account.
- List QueuesReturns a list of queues for a given location.
- List ReviewsReturns a paginated list of customer reviews submitted for a location.
- List Service TypesReturns a list of service types available at the specified location.
- List Staff MembersReturns a list of staff members assigned to a location.
- List Ticket HistoryReturns the history of status changes and events for a specific ticket.
- List TicketsReturns a paginated list of queue tickets for the specified location or queue.
- List Tickets HistoryReturns the historical event log for multiple tickets in a queue.
- List Waiver AnswersReturns the customer-submitted answers for a specific waiver linked to a ticket.
How to integrate Waitwell in automation workflow?
3 simple steps to make your Waitwell connected with other apps in automation workflows on WEXTL. Up to 10 minutes integration set up.
STEP 2
Connect Waitwell
When prompted, authorize access to Waitwell in WEXTL once. Waitwell credentials are encrypted and never shared with WEXTL. Authorization will be reused in any future API calls [3].
WEXTL wants to integrate with your Waitwell account. Approve?
STEP 3
Build a workflow
Build your workflow with Waitwell yourself or with WEXTL® AI Builder. Connect Waitwell to any available integrations [5], or use HTTP node to go beyond them.
Waitwell
How Waitwell connects and integrates with WEXTL
Save and approve your credentials once — WEXTL® stores authorization information encrypted and reuses the authentication whenever Waitwell app is called in workflows. That allows your scheduling automations to run without your attention, per defined schedule [7]. Explore documentation [6] for a detailed list of fields that Waitwell supports.
The following table illustrates what fields Waitwell integration require during authorization flow inside our workflow builder [4].
Connect Waitwell
WaitWell - API Key*Text
••••••••
Demonstration of Waitwell connection step inside WEXTL Workflow Builder [4].
| Field | Type | Help |
|---|---|---|
WaitWell - API KeyRequired | password | Log in to WaitWell, go to the Staff page, then either generate a token for an existing staff account or create a new staff account for API access and generate a token for it. |
Connect Waitwell to popular apps on WEXTL
Enter a name of the other app you want to sync with Waitwell below. Click on selected app to explore integration options with Waitwell. If the app you search for is not available in WEXTL yet, you can use HTTP node [10] instead to integrate it directly.
Example automation with Waitwell integration
Select Watch Tickets trigger from Waitwell - this will be a starting point in your automation. Whenever event happens in Waitwell, workflow will start [7] from Watch Tickets node.
Search for Update a Ticket Geocode, connect it as the next step of integration sequence. You can use filters between Watch Tickets and Update a Ticket Geocode, so only important data pass from Watch Tickets to the next step. WEXTL gives you full control over the process of Waitwell automation. All parts of workflow are visible on the canvas [4].
Waitwell on WEXTL has 29 modules for combining scheduling automations. Explore Waitwell documentation for more.
Video slide demonstrates how Watch Tickets and Update a Ticket Geocode [6] nodes are used in Waitwell workflow.
Frequently asked questions
Common questions about automating Waitwell in your workflows.
Waitwell has 6 triggers, including "Watch Appointments", "Watch Customers", and "Watch Queues", and more. Triggers are start points of the workflow, and automations may start from them.
Integration has 23 actions, including "Get Ticket Travel Info", "Get Ticket Wait Info", and "List Appointment Availability", and more. Refer to our Waitwell Documentation for detailed inputs and outputs.
No. Most automations are built visually on the canvas by picking triggers, actions, and mapping fields. You can add custom JavaScript with Functions when advanced logic is needed — but our customers do that in rare cases [4].
Yes. Connections are authenticated per account, credentials are encrypted at rest, and you can enforce approvals and team-level access controls on any automation.
The Waitwell integration on WEXTL runs directly on its vendor public API — every field name, authentication method, and rate limit is controlled by Waitwell official API and covered in documentation [3]. WEXTL handles the request signing and pagination for you.
Absolutely. Where Waitwell provides native webhooks, you can use instant triggers to eliminate polling delay. For custom webhooks, WEXTL offers Custom Webhook node, so you can start automation whenever Waitwell or any other service sends event to webhook URL.
WEXTL is an AI-first visual canvas. The platform allows you to describe automation in plain text — and AI will wire nodes for Waitwell inside the workflow builder [4]. You can also use built-in workflow nodes (AI Agent, Human in the Loop, Condition, Aggregate Results) in pair with Waitwell modules to craft complex integration flows with branches, filtering, and conditional logic. There are absolutely no limits of what you can build.
References
List of sources used to gather information about the Waitwell integration.
- Waitwell integration source code, module specs and credentials implementation.
- Internal Waitwell integration documentation, structured input and output parameters, scopes, and authentication methods.
- Official Waitwell vendor API documentation — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
- WEXTL® Visual Workflow Builder, anonymized data from our technical support team.
- WEXTL® Apps Library
- WEXTL® Waitwell App Documentation
- WEXTL® Workflow Scheduler
- WEXTL® HTTP node documentation