Waitwhile Integration

Virtual waitlist and appointment platform for walk-ins and scheduled visits. Use Waitwhile triggers and actions to automate repetitive work around meetings and bookings. When Watch Audit Entry fires, follow up with Get a Customer or Get a Customer Note so calendars and CRM stay synchronized.

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Supported triggers and actions for Waitwhile integration

Triggers can detect changes in Waitwhile and run actions that can create, search or modify data inside Waitwhile automatically [3] — exactly how you set them.

Watch Audit EntryTriggers when a new audit entry is created in your Waitwhile account.
Watch CustomersTriggers when a customer is created or updated in your Waitwhile account.
Watch EventsTriggers when a subscribed event occurs in Waitwhile, such as visit or message updates.
Watch LocationsTriggers when a new location is created or updated.
Watch Message TemplatesTriggers when a new message template is created or updated in a Waitwhile account.
Watch MessagesTriggers when a message is created or updated in your Waitwhile account.
Watch User InvitesTriggers when a new user invite is created in your Waitwhile account.
Watch UsersTriggers when a new user is created or updated in a Waitwhile account.
Watch VisitsTriggers when new visits occur in Waitwhile based on visit date.
Get a CustomerRetrieves a customer by unique identifier in a Waitwhile account.
Get a Customer NoteRetrieves a customer note by the provided unique identifier.
Get a Default Location Message TemplateRetrieves the default message template for a specific location and message type.
Get a Location by ID or Short NameRetrieves a location by its ID or short name from a Waitwhile account.
Get a Location Message ConfigRetrieves a specific message configuration for a location by message type.
Get a Message by IDRetrieves a message by a unique identifier from a Waitwhile account.
Get a UserRetrieves a user by the provided unique identifier.
Get a User InviteRetrieves a specific user invite from your Waitwhile account by its ID.
Get a VisitRetrieves a visit by a unique identifier from a Waitwhile account.
Get Export VisitExports visits data as a downloadable file based on filters.
Get Visit AnalyticsRetrieves visit analytics from your Waitwhile account. This module returns aggregated visit analytics data, optionally filtered by location and date range, in JSON or CSV format.
Get Visit Analytics by DateRetrieves visit analytics grouped by date from a Waitwhile account, returning aggregated visit data over a specified date range, optionally filtered by location.
Get Visit Analytics by MonthRetrieves visit analytics grouped by month from a Waitwhile account. This module returns aggregated visit data over a specified date range, optionally filtered by location, in CSV or JSON format.
Get Visit Duration AnalyticsRetrieves visit duration analytics from a Waitwhile account.
List Audit EntriesRetrieves audit entries from your Waitwhile account, allowing you to apply optional filters such as location, event type, entity, and date range.
List Booking SlotsRetrieves available booking slots for a location within a specified date range.
List Customer NotesRetrieves notes associated with a specific customer in your Waitwhile account.
List CustomersRetrieves a list of customers from your Waitwhile account.
List First Available Booking SlotsRetrieves the first available booking slots for a location based on filters.
List First-Available Booking DatesRetrieves the first available booking dates for a location based on the specified filters.
List Location Message ConfigsRetrieves message configuration settings for a specific location.
List Location Message TemplatesRetrieves message templates configured for a specific location.
List LocationsRetrieves a list of locations from your Waitwhile account.
List MessagesRetrieves messages from your Waitwhile account with optional filters such as location, customer, visit, state, and date range.
List User InvitesRetrieves user invites from your Waitwhile account, allowing you to list pending and existing user invitations, optionally filtered by location.
List UsersRetrieves users from your Waitwhile account, allowing you to list users with optional filters such as location, role, label, external ID, and search query.
List VisitsRetrieves a list of visits from Waitwhile with optional filters and pagination.
Search CustomersSearches customers in your Waitwhile account using visit-related filters, tags, state, date range, or a text query. This module supports page-based pagination.
Search UsersSearches for users in Waitwhile by email address using a prefix match.
Search VisitsSearches visits using filters such as location, state, tags, and free-text query.
Cancel VisitsCancels one or more visits by setting their state to COMPLETE and adding a cancelled tag.
Create a CustomerCreates a new customer in your Waitwhile account.
Create a Customer NoteAdds a note to a specific customer in your Waitwhile account.
Create a LocationCreates a new location or updates an existing one.
Create a UserCreates a new user in your Waitwhile account, assigning roles and locations, and optionally configuring notification preferences.
Create a User InviteCreates a new user invite in your Waitwhile account. This module allows the user to be invited by email, with assigned roles and associated with one or more locations.
Create Copy of VisitsCopies one or more visits to a new location and optionally marks the original visits as complete.
Create or Update a Default Location Message TemplateCreates or updates the default message template for a specific location and message type.
Create or Update a Location Message ConfigCreates or updates a message configuration for a specific location and message type.
Create or Update VisitsCreates a new visit or updates one or more existing visits in Waitwhile.
Delete a CustomerDeletes a customer by a provided unique identifier.
Delete a Customer NoteDeletes a customer note by a provided unique note identifier.
Delete a Default Location Message TemplateDeletes the default message template for a specific location and message type.
Delete a LocationPermanently deletes a location by its identifier.
Delete a UserDeletes a user from a WaitWhile account by a provided unique identifier.
Delete a VisitDeletes a visit by a unique identifier in a Waitwhile account.
Delete Location Message ConfigDeletes a message configuration for a specific location and message type.
Expire Pending VisitsExpires one or more pending visits.
Export CustomersExports customers from your Waitwhile account.
Import CustomersImports customers into your Waitwhile account from a CSV file, allowing you to upload customer data and optionally associate it with a specific location.
Import VisitsImports visits into Waitwhile from a file (CSV or supported format).
Make an API CallPerforms an arbitrary API call.
Resend a User InviteResends a user invitation email for a specific email address in your Waitwhile account.
Resend a User Invite by IDResends a user invitation using the invite ID in a Waitwhile account.
Reset Location Data SettingsResets settings and/or removes operational data from a location.
Update a CustomerUpdates an existing customer in your Waitwhile account, allowing modifications to customer details, tags, locations, and metadata.
Update a Customer NoteUpdates an existing note for a specific customer in your Waitwhile account.
Update a LocationUpdates a location in a Waitlist account.
Update a Location's StatusForces a location waitlist to open or close, overriding normal operating rules.
Update a MessageUpdates a message in your Waitwhile account, allowing you to mark it as read or unread.
Update a UserUpdates a user by a provided unique identifier in a Waitwhile account.
Update a VisitUpdates a visit by a unique identifier in a Waitwhile account.

How to integrate Waitwhile in automation workflow?

3 simple steps to make your Waitwhile connected with other apps in automation workflows on WEXTL. Up to 10 minutes integration set up.

STEP 1

Select Waitwhile in workflow

Pick Waitwhile app in the workflow builder [4] - just one click to select the app.

STEP 2

Connect Waitwhile

When prompted, authorize access to Waitwhile in WEXTL once. Waitwhile credentials are encrypted and never shared with WEXTL. Authorization will be reused in any future API calls [3].

WEXTL wants to integrate with your Waitwhile account. Approve?

STEP 3

Build a workflow

Build your workflow with Waitwhile yourself or with WEXTL® AI Builder. Connect Waitwhile to any available integrations [5], or use HTTP node to go beyond them.

Waitwhile

How Waitwhile connects and integrates with WEXTL

Save and approve your credentials once — WEXTL® stores authorization information encrypted and reuses the authentication whenever Waitwhile app is called in workflows. That allows your scheduling automations to run without your attention, per defined schedule [7]. Explore documentation [6] for a detailed list of fields that Waitwhile supports.

Full Waitwhile API documentation

The following table illustrates what fields Waitwhile integration require during authorization flow inside our workflow builder [4].

Demonstration of Waitwhile connection step inside WEXTL Workflow Builder [4].

Field	Type	Help
API KeyRequired	password	Generate an API key in your dashboard under Settings → API keys. The key will be used to authenticate requests to the API.

Connect Waitwhile to popular apps on WEXTL

Enter a name of the other app you want to sync with Waitwhile below. Click on selected app to explore integration options with Waitwhile. If the app you search for is not available in WEXTL yet, you can use HTTP node [10] instead to integrate it directly.

Example automation with Waitwhile integration

Select Watch Locations trigger from Waitwhile - this will be a starting point in your automation. Whenever event happens in Waitwhile, workflow will start [7] from Watch Locations node.

Search for Create or Update a Default Location Message Template, connect it as the next step of integration sequence. You can use filters between Watch Locations and Create or Update a Default Location Message Template, so only important data pass from Watch Locations to the next step. WEXTL gives you full control over the process of Waitwhile automation. All parts of workflow are visible on the canvas [4].

Waitwhile on WEXTL has 71 modules for combining scheduling automations. Explore Waitwhile documentation for more.

Video slide demonstrates how Watch Locations and Create or Update a Default Location Message Template nodes are used in Waitwhile workflow.

Video slide demonstrates how Watch Locations and Create or Update a Default Location Message Template [6] nodes are used in Waitwhile workflow.

Frequently asked questions

Common questions about automating Waitwhile in your workflows.

Waitwhile has 9 triggers, including "Watch Audit Entry", "Watch Customers", and "Watch Events", and more. Triggers are start points of the workflow, and automations may start from them.

Integration has 62 actions, including "Get a Customer", "Get a Customer Note", and "Get a Default Location Message Template", and more. Refer to our Waitwhile Documentation for detailed inputs and outputs.

No. Most automations are built visually on the canvas by picking triggers, actions, and mapping fields. You can add custom JavaScript with Functions when advanced logic is needed — but our customers do that in rare cases [4].

Yes. Connections are authenticated per account, credentials are encrypted at rest, and you can enforce approvals and team-level access controls on any automation.

The Waitwhile integration on WEXTL runs directly on its vendor public API — every field name, authentication method, and rate limit is controlled by Waitwhile official API and covered in documentation [3]. WEXTL handles the request signing and pagination for you.

Absolutely. Where Waitwhile provides native webhooks, you can use instant triggers to eliminate polling delay. For custom webhooks, WEXTL offers Custom Webhook node, so you can start automation whenever Waitwhile or any other service sends event to webhook URL.

WEXTL is an AI-first visual canvas. The platform allows you to describe automation in plain text — and AI will wire nodes for Waitwhile inside the workflow builder [4]. You can also use built-in workflow nodes (AI Agent, Human in the Loop, Condition, Aggregate Results) in pair with Waitwhile modules to craft complex integration flows with branches, filtering, and conditional logic. There are absolutely no limits of what you can build.

References

List of sources used to gather information about the Waitwhile integration.

Waitwhile integration source code, module specs and credentials implementation.
Internal Waitwhile integration documentation, structured input and output parameters, scopes, and authentication methods.
Official Waitwhile vendor API documentation — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
WEXTL® Visual Workflow Builder, anonymized data from our technical support team.
WEXTL® Apps Library
WEXTL® Waitwhile App Documentation
WEXTL® Workflow Scheduler
WEXTL® HTTP node documentation

Waitwhile Integration

Supported triggers and actions for Waitwhile integration