WhatsApp Business Integration

WhatsApp Cloud API — send and receive business messages, media, and template events on a WhatsApp Business Account. Connect WhatsApp Business conversations to the systems your team already uses every day. When Watch WhatsApp Events lands, react with Check Call Permissions or Download Media.

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Supported triggers and actions for WhatsApp Business integration

Triggers can detect changes in WhatsApp Business and run actions that can create, search or modify data inside WhatsApp Business automatically [3] — exactly how you set them.

Watch WhatsApp EventsTriggers when WhatsApp sends a Cloud API webhook event.
Check Call PermissionsReturns whether the business may call a WhatsApp user.
Download MediaDownloads the bytes at a WhatsApp media URL.
Get Business Compliance InfoReturns business compliance information for the phone number.
Get Business ProfileReturns the WhatsApp business profile for the phone number.
Get Commerce SettingsReturns catalog commerce settings for the phone number.
Get Encryption Public KeyReturns the business encryption public key.
Get FlowReturns a single WhatsApp Flow.
Get GroupReturns a single WhatsApp group.
Get MediaReturns the download URL for an uploaded media object.
Get Message HistoryRetrieves Cloud API message history for the phone number.
Get Message History EventsRetrieves events for a message-history sync.
Get Official Business AccountReturns Official Business Account status for the phone number.
Get Phone NumberReturns the connected business phone number.
Get Phone Number SettingsReturns Cloud API settings for the business phone number.
Get QR CodeReturns a single message QR code.
Get TemplateReturns a single message template.
Get WhatsApp Business AccountReturns the WhatsApp Business Account.
Get WhatsApp Business BotReturns a WhatsApp Business bot.
Get WhatsApp Business ProfileReturns a WhatsApp business profile by profile ID.
List Account ActivitiesRetrieves activity records for the WhatsApp Business Account.
List Assigned UsersRetrieves users assigned to the WhatsApp Business Account.
List Blocked UsersRetrieves WhatsApp users blocked on this phone number.
List Flow AssetsRetrieves JSON assets for a WhatsApp Flow.
List FlowsRetrieves WhatsApp Flows on the account.
List GroupsRetrieves active WhatsApp groups for the phone number.
List Join RequestsRetrieves pending join requests for a WhatsApp group.
List Phone NumbersRetrieves phone numbers on the WhatsApp Business Account.
List QR CodesRetrieves message QR codes for the phone number.
List SchedulesRetrieves schedules on the WhatsApp Business Account.
List TemplatesRetrieves message templates on the WhatsApp Business Account.
List Webhook SubscriptionsRetrieves apps subscribed to webhooks on this account.
Add Assigned UserAssigns a user to the WhatsApp Business Account.
Add Group ParticipantsAdds participants to a WhatsApp group.
Approve Join RequestsApproves pending WhatsApp group join requests.
Block UsersBlocks one or more WhatsApp users.
Configure Conversational AutomationConfigures welcome-message and ice-breaker automation.
Create FlowCreates a WhatsApp Flow.
Create GroupCreates a WhatsApp group.
Create Group Invite LinkCreates an invite link for a WhatsApp group.
Create Phone NumberAdds a phone number to the WhatsApp Business Account.
Create QR CodeCreates or updates a message QR code.
Create ScheduleCreates a schedule on the WhatsApp Business Account.
Create TemplateCreates a WhatsApp message template.
Delete FlowDeletes a WhatsApp Flow.
Delete GroupDeletes a WhatsApp group.
Delete Group Invite LinkDeletes a WhatsApp group invite link.
Delete MediaDeletes an uploaded media object.
Delete QR CodeDeletes a message QR code.
Delete TemplateDeletes a message template by name.
Deprecate FlowDeprecates a WhatsApp Flow.
Deregister Phone NumberDeregisters a business phone number from Cloud API.
Edit TemplateUpdates an existing message template.
Make an API CallPerforms an arbitrary authorized API call.
Manage CallStarts, accepts, rejects, or ends a WhatsApp call.
Migrate FlowsMigrates WhatsApp Flows onto this account.
Publish FlowPublishes a WhatsApp Flow.
Register Phone NumberRegisters a business phone number with Cloud API.
Reject Join RequestsRejects pending WhatsApp group join requests.
Remove Assigned UserRemoves a user from the WhatsApp Business Account.
Remove Group ParticipantsRemoves participants from a WhatsApp group.
Request Verification CodeRequests a phone-number verification code.
Send Encrypted MessageSends a payload-encrypted WhatsApp message.
Send MessageSends a WhatsApp message to a person or group.
Set Commerce SettingsSets catalog commerce settings for the phone number.
Set Encryption Public KeySets the business encryption public key.
Unblock UsersUnblocks one or more WhatsApp users.
Update Business Compliance InfoUpdates business compliance information for the phone number.
Update Business ProfileUpdates the WhatsApp business profile for the phone number.
Update Flow JSONUploads or replaces a WhatsApp Flow JSON asset.
Update Flow MetadataUpdates WhatsApp Flow metadata.
Update Group SettingsUpdates WhatsApp group settings.
Update Official Business AccountUpdates Official Business Account status for the phone number.
Update Phone NumberUpdates business phone number status and configuration.
Update Phone Number SettingsUpdates Cloud API settings for the business phone number.
Update WhatsApp Business AccountUpdates the WhatsApp Business Account.
Update WhatsApp Business ProfileUpdates a WhatsApp business profile by profile ID.
Upload MediaUploads a media file for later message sends.
Verify Phone Number CodeVerifies a phone-number verification code.

How to integrate WhatsApp Business in automation workflow?

3 simple steps to make your WhatsApp Business connected with other apps in automation workflows on WEXTL. Up to 10 minutes integration set up.

STEP 1

Select WhatsApp Business in workflow

Pick WhatsApp Business app in the workflow builder [4] - just one click to select the app.

STEP 2

Connect WhatsApp Business

When prompted, authorize access to WhatsApp Business in WEXTL once. WhatsApp Business credentials are encrypted and never shared with WEXTL. Authorization will be reused in any future API calls [3].

WEXTL wants to integrate with your WhatsApp Business account. Approve?

STEP 3

Build a workflow

Build your workflow with WhatsApp Business yourself or with WEXTL® AI Builder. Connect WhatsApp Business to any available integrations [5], or use HTTP node to go beyond them.

WhatsApp Business

How WhatsApp Business connects and integrates with WEXTL

Save and approve your credentials once — WEXTL® stores authorization information encrypted and reuses the authentication whenever WhatsApp Business app is called in workflows. That allows your communication automations to run without your attention, per defined schedule [7]. Explore documentation [6] for a detailed list of fields that WhatsApp Business supports.

Full WhatsApp Business API documentation

The following table illustrates what fields WhatsApp Business integration require during authorization flow inside our workflow builder [4].

Demonstration of WhatsApp Business connection step inside WEXTL Workflow Builder [4].

Field	Type	Help
App IDRequired	text	Meta App ID (App Dashboard → Settings → Basic).
App SecretRequired	password	Meta App Secret. Also the HMAC key for X-Hub-Signature-256 if this app's webhook uses it.
Account IDRequired	text	Account ID (API Setup / WhatsApp Manager).
Phone Number IDRequired	text	Business phone number ID (not the display number). Used on /messages, /media, profile, and verify.

Connect WhatsApp Business to popular apps on WEXTL

Enter a name of the other app you want to sync with WhatsApp Business below. Click on selected app to explore integration options with WhatsApp Business. If the app you search for is not available in WEXTL yet, you can use HTTP node [10] instead to integrate it directly.

Example automation with WhatsApp Business integration

Select Watch WhatsApp Events trigger from WhatsApp Business - this will be a starting point in your automation. Whenever event happens in WhatsApp Business, workflow will start [7] from Watch WhatsApp Events node.

Search for Update WhatsApp Business Account, connect it as the next step of integration sequence. You can use filters between Watch WhatsApp Events and Update WhatsApp Business Account, so only important data pass from Watch WhatsApp Events to the next step. WEXTL gives you full control over the process of WhatsApp Business automation. All parts of workflow are visible on the canvas [4].

WhatsApp Business on WEXTL has 79 modules for combining communication automations. Explore WhatsApp Business documentation for more.

WhatsApp Business

Watch WhatsApp Events

Aircall

Performs action

Aircall

Triggers

WhatsApp Business

Update WhatsApp Business Account

Demonstration of how visual WhatsApp Business automation [6] looks in WEXTL.

Frequently asked questions

Common questions about automating WhatsApp Business in your workflows.

WhatsApp Business has 1 trigger, including "Watch WhatsApp Events". Triggers are start points of the workflow, and automations may start from them.

Integration has 78 actions, including "Check Call Permissions", "Download Media", and "Get Business Compliance Info", and more. Refer to our WhatsApp Business Documentation for detailed inputs and outputs.

No. Most automations are built visually on the canvas by picking triggers, actions, and mapping fields. You can add custom JavaScript with Functions when advanced logic is needed — but our customers do that in rare cases [4].

Yes. Connections are authenticated per account, credentials are encrypted at rest, and you can enforce approvals and team-level access controls on any automation.

The WhatsApp Business integration on WEXTL runs directly on its vendor public API — every field name, authentication method, and rate limit is controlled by WhatsApp Business official API and covered in documentation [3]. WEXTL handles the request signing and pagination for you.

Absolutely. Where WhatsApp Business provides native webhooks, you can use instant triggers to eliminate polling delay. For custom webhooks, WEXTL offers Custom Webhook node, so you can start automation whenever WhatsApp Business or any other service sends event to webhook URL.

WEXTL is an AI-first visual canvas. The platform allows you to describe automation in plain text — and AI will wire nodes for WhatsApp Business inside the workflow builder [4]. You can also use built-in workflow nodes (AI Agent, Human in the Loop, Condition, Aggregate Results) in pair with WhatsApp Business modules to craft complex integration flows with branches, filtering, and conditional logic. There are absolutely no limits of what you can build.

References

List of sources used to gather information about the WhatsApp Business integration.

WhatsApp Business integration source code, module specs and credentials implementation.
Internal WhatsApp Business integration documentation, structured input and output parameters, scopes, and authentication methods.
Official WhatsApp Business vendor API documentation — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
WEXTL® Visual Workflow Builder, anonymized data from our technical support team.
WEXTL® Apps Library
WEXTL® WhatsApp Business App Documentation
WEXTL® Workflow Scheduler
WEXTL® HTTP node documentation

WhatsApp Business Integration

Supported triggers and actions for WhatsApp Business integration